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The Procter & Gamble Company

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 375 total complaints in the last 3 years.
    • 136 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using the P&G rewards everyday program for years. In August of 2022 I received a message that I had reached my quota (which is 2) for the month even though I hadn’t redeemed any. I got the same message the following month. The website continued to let me scan additional receipts. When I contacted help through the website I was told they were out of gift cards In December I entered a chat dialog through the website again and was told I had violated some rule of commercial use but wouldn’t tell me what I had done. My account has now been locked for 7 months. It seems to me this website locks accounts when they feel that a person purchases more than what they deem normal. I have 6 people in my household and also donate things to food shelves so I am being targeted. I would like my account unlocked.

      Business Response

      Date: 02/21/2023

      Thanks for reaching out to the Better Business Bureau and we're sorry for your disappointment with the P&G Good Everyday program. We have reached out to the team that handles the website for additional information regarding your report, we are still waiting for a response.  

      We appreciate your patience. 

      Customer Answer

      Date: 02/23/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,


      ***** *******

      this is not a resolution. They simply said they would look at it. They still have not u locked my account 

      Business Response

      Date: 03/03/2023

      We're sorry for the delay and truly appreciate your patience regarding this. We are still waiting for a response regarding your report.

      We'll be in touch once we have more information.

      Kind regards.

    • Initial Complaint

      Date:02/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My UNOPENED *** Oral-B toothbrush was returned (and received on 21 December 2021 - in accordance with Oral-B's return policies (I had my IO9 repaired instead of a new toothbrush).

      The Oral team wrote me:
      "Hi *****,

      Thank you for following up with us. While the brush has been received as of the 21st of December, it still has to be sorted, and the claim has to be entered, and then the refund sent. In my previous email, I had mentioned it can take up to 6-8 weeks for the refund to be delivered in the mail via prepaid card.

      We appreciate your time, *****, and hope this information helps. If you have additional questions, please do not hesitate to reconnect with us here at Oral-B anytime.

      Kind Regards,

      Brett
      Oral-B Power Team

      Need to get back in touch? Please do not change the subject line, just hit reply. This makes sure we receive your message. ******************************* ********

      It is NOW Feb 13.. (almost 9 weeks and STILL no credit back)... for 119. This is THEIR Credit reference. Horrible

      Business Response

      Date: 02/16/2023

      Thanks for reaching out to the Better Business Bureau and Oral-B. We’re sorry to hear that you haven’t received your refund yet. We’d be happy to assist.

      It looks like your order was returned to our Money Back Guarantee. It takes 6-8 weeks from the date they receive your return in order to process your refund in the form of a prepaid debit card. As they are separate from us, we do not have access to their systems. However, we have reached out to them in order to check into this. We will reach out to you directly once we have more information on the status of your return.

      Again, we appreciate you reaching out to the Better Business Bureau and our team.

      Customer Answer

      Date: 02/16/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ********

    • Initial Complaint

      Date:02/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to participate in the Olay promotion: spend $25+ get $25 Digital Gift Card. In December, when I made my purchase, I could not get the registration page to let me submit. I tried different email addresses, different passwords, different accounts, even different computers. It would not let me submit and I would get a red error message that the page encountered a problem. I contacted the given email for customer service. They sent me later an unhelpful screenshot telling me that it was probably a password issue. I contacted them again over a month ago and never heard back. I then also contacted Proctor and Gamble customer service about three weeks ago, and I was eventually told that it was escalated to another department. I have heard nothing back. I've been contacting P&G for six weeks+ now, with basically NO help whatsoever. It's obscene.

      Business Response

      Date: 02/16/2023

      Thanks for reaching out to the Better Business Bureau and we're sorry to hear of your disappointment with the Olay Rebate. The Promotions Team advised the email was sent with your link to the email address provided, in addition they provided the link directly to us. 

      *******************************************************************************************. 

      We wish you the best. 

      Customer Answer

      Date: 02/16/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wasn't able to register or tell them what gift card I wanted, so I don't see how it was already sent to me. But it worked.



      Regards,



      **** ******

    • Initial Complaint

      Date:02/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COSTCO promoted P&G products between 8/29 -9/25/2022, announcing “Spend $100 on the P&G products and get a $25 Costco Shop Card”.
      I bought P&G products for more than $100 on 1 September 2022 and submitted COSTCO receipts on 5 September 2022. Then waited for the $25 Costco Shop Card until December 2022. I contacted my local Costco customer service in December and I was told to wait saying that because of the holiday season, it may be delayed. They gave a P&G number ********* **** to call and it was all recorded messages and I could not get any answer for it. Then I got ***** *** **** and when I contacted the Rebate Center, in the first week of January 2023 I was told that since I did not spent $100 on P&G products, I was not eligible to get the $25 card.
      Then, the next day, I checked my receipt and I found out that I spent $119.53. When I called the Rebate Center, informed them that I spent more than $100 and to verify my receipt. They told me that I should have informed them this before the dead line (31Dec 22) and I missed the dead line.
      It appears that P&G did not correctly add or verify the amounts. So, it is their mistake and they should send a $25 Costco Shop card. Please contact them and verify it and take proper action.

      Business Response

      Date: 02/16/2023

      Thank you for reaching out regarding the Costco offer. We're sorry to hear of your disappointing experience and understand your frustration.  We have been advised  Costco is able to assist, please contact them directly at ***************

      We wish you the best. 

      Business Response

      Date: 02/28/2023

      Thank you for contacting the Better Business Bureau (BBB)
      and P&G.

      We are very sorry to hear that you are unable to claim
      your $25 Costco rebate and that Costco was not able to assist. Although we do not directly handle this rebate, please
      look for an email from P&G with details about how we can assist.

      We appreciate the opportunity to address your concerns.

      Customer Answer

      Date: 03/09/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,


      ****** *****

    • Initial Complaint

      Date:02/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      110.20. Purchased 12/17/2021 at Wal-Mart
      Lumi by pampers
      They quietly sent notification it will stop working in March.
      No recourse for refund for a product that will not work.
      Procter and Gamble profited on a faulty product that they will no longer support, per the notification they sent.

      Business Response

      Date: 02/14/2023

      Thank you for reaching out to the Better Business Bureau (BBB) regarding Lumi, we’re sorry for the disappointment and are glad you let us know.  As background, the monitor was discontinued about a year ago. It doesn’t appear we have heard directly from you, if you would please reply to the BBB  with a copy of your receipt, showing where and when the unit was purchased, it would be helpful. 

      We look forward to your reply.

    • Initial Complaint

      Date:02/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Says that upc code isn't valid when it is trying to send a rebate in

      Business Response

      Date: 02/13/2023

      Thank you for contacting Better Business Bureau (BBB) and P&G.


      We are very sorry to hear that you are unable to redeem your rebate. We also appreciate you sharing a copy of your receipt with us. In order to assist, we will need a little bit more information. If you could share, the name of the rebate, where you heard about it and the amount, this will go a long way in helping us research this further.


      We look forward to hearing from you and appreciate the opportunity to address your concerns.

    • Initial Complaint

      Date:02/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Series 9 Pro Electric Shaver with PowerCase, ****** back on Jan 19, 2023 from Braun a P&G Company for $372.00 and since then they lowered the cost of the razor by $65.00 and I called Braun customer service to get a price match for the new price of 314.00 and they refused to give me back the difference and I only bought it about 2 weeks ago.

      Business Response

      Date: 02/13/2023

      Thank you for reaching out to the Better Business Bureau and Braun regarding your most recent order.

      Please keep an eye out for an email from us directly regarding your refund.

      Again, we appreciate you reaching out to the Better Business Bureau and our team.

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Oil of Olay for myself and for my mother during the holiday season. They were offering a $25 gift card with a purchase. I tried filling out the online forms and they would not go through. I first tried emailing and they told me to call the 1-800 number. Upon calling the 1-800 they collected my informtion as well as my mothers and stated they filled out the claim forms and they will be in contact with me to provide the receipts. I waited a few weeks and no one responded. I emailed again and again I was told to call. The same process occured when I called the second time. They collected all the information and stated I should be receiveing a call soon. No call or email every came. The promotion ended 1/31/23. I have been trying to get this issue resolved since the end of December.

      Business Response

      Date: 02/13/2023

      Thank you for reaching out to the Better Business Bureau and we're sorry to hear of the issues you had with the Olay rebate.  We truly appreciate your loyalty so did reach out to our Promotions Team since they have access to the records.  They advised an email has been sent with the rebate information, but we've also included the links here. ******************************************************************************************* *** *******************************************************************************************

      Please let us know if you need additional assistance. Kind regards. 

    • Initial Complaint

      Date:02/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - I purchased a IO SERIES 4 Rechargeable Electric toothbrush on 11/25/22 during the black friday sale and after the purchase, Oral-B (P&G) cancelled the order.

      - I called on 12/5 to follow up about the cancellation and the rep told me they would need to send it to IT to determine the cause, then they would email me in 24/48 hours to determine if they could send a discount code. I never received an email.

      - On 12/13 I followed up with customer service via email. They responded on 12/14 telling me that my order was still being looked into and asked for patience while they were investigating the case.

      - I never heard from them so I followed up on 1/21 asking for an update. On 1/30, I received a response stating that I should be able to proceed with the purchase. I responded 1/30 to ask where the discount code was.

      - On 2/2, the rep informed me that he was not able to provide me with a discount code because they already sent me one and it was not used. I responded 2/2 informing them that I never received a discount code.

      - The rep responded on 2/3 informing me that an email was sent on 12/9 with a referral code and that they would not issue me a new one because I did not use the old one.

      - I never received a separate email with the discount code. The email he claims that was sent to me does not match up with his responses: He claimed the discount code was sent on 12/9 but on 12/14 he responded that my case was still being investigated.

      - With the most recent email, I did try to use the discount code to see if it would work but there is a minimum purchase. I’m unhappy with the way this has played out. I made the purchase for 59.99 and oral b/p&g unfairly cancelled it. I tried to work this through with customer service but they are providing inconsistent information. I would like to receive this toothbrush at the price I purchased it.

      Business Response

      Date: 02/13/2023

      Thank you for contacting the Better Business Bureau (BBB) and Oral-B.

      We are very sorry to hear about the issue you had about your Oral-B order. Please keep an eye out for an email from us directly regarding your Oral-B order and discount.

      We appreciate the opportunity to address your concerns.

    • Initial Complaint

      Date:02/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in the Olay promotion: spend $25+ get $25 Digital Gift Card. I'm really having difficulties receiving the redemption certificate for ***r Gift Card for $25.
      I purchased the required products per guidelines and attempted multiple times to submit it for $25.00 before the deadline of Jan 31. Their website was very buggy and continuously gave error messages not allowing to register an account needed to upload the receipt.

      After I contacted their support several times about this, they told me that they are aware of thus problem and assured me that the website will be updated before the end of the month. Though as of yesterday the same issues persisted and I wasn't able to register my account.

      When I attempted to contact them today, I wasn't able to do so as both, their website and phone number went off the air.
      my receipt was anove the qualifying amount of $25.

      Please help me resolve this issue. I have spent so much time on this and still no solution. And now I can't even follow up with their team that was aware of this issue.

      Many thanks

      Business Response

      Date: 02/03/2023

      Thanks for reaching out regarding the Olay Rebate, we're sorry to hear of the issue and are happy to help. Since we do not have access to the Promotion Team records, we contacted them directly.  They advised an email has now been sent with the link, but we've also included it here  ********************************************************************************************

       

      Thanks for loyalty to Olay and we wish you the best. 

    The Procter & Gamble Company is BBB Accredited.

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