Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Procter & Gamble Company has 77 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Company

  Prudential Tower Bldg. 42nd Fl. Boston, MA 02199

• 

  The Procter & Gamble Company

  P O Box 1496 Augusta, GA 30903

• 

  The Procter & Gamble Company

  36 Saratoga Blvd Devens, MA 01434-5217

• 

  The Procter & Gamble Company

  3405 Meyer Rd Fort Wayne, IN 46803-2922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a P&G product: old spice timber scented body was and deodorant of the same scent. When I got the product I had ordered online, it was suppose to have a smell of sandlewood and have a long lasting scent. This couldn't be farther from the truth, it actually had no scent at all! I confirmed this buy asking several of my friends to smell it and the consensus was the same. No smell at all. I contacted P&G customer service and they said they would contact me withing 48 hours, which never happened. It has now been 3 days and still no response. This level of customer service as well as the way the represent their products is beyond pathetic, it's borderline criminal as they are completely misrepresenting their products.

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to the Better Business Bureau regarding your Old Spice purchase. We're sorry you were disappointed with the scent of the products and that we didn't reply in a timely manner.  Our messaging does say we hope to reply within 48 hours, but unfortunately with the backup from holiday time off, we are running behind.  

  Please be assured your disappointment has been shared internally.  I do see where our email team recently replied to your message, that you provided receipts and that compensation was sent.  The two mailings should arrive within 10 business days however, the debit card does come from a separate location and may take several more days to arrive.

  Thank you again for reaching out and kind regards. 

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in the Olay promotion: spend $25+ get $25 and experienced quite some difficulties
  
  1) at first, there are bugs for their website that I cannot finish the registration and upload the receipt
  2) even it is resolved quite a few days later after I contacted their support, I was notified that my receipt does not reach the qualifying amount of $25. But I spent actuallly over $50
  3) After several rounds of emails, I was told that the issue was corrected in their system and I should get the rebate
  4) Each time I contacted Olay, I was told that I would get it in 1-2 days. I got such promises several times and I still have not got the rebate as promised in their promotion.

  

  Business Response

  Date: 01/09/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Rebate.  We have reached out to the Promotions Team, to research
  this further and will be in touch when we have additional information.
  
  We appreciate your patience and wish you the best.  

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:

    Today, I got an email with the redemption code from the Olay team. So, your communication does work. Thank you, BBB staff. 

     However, I do not get anything after I entered the redemption code, following their instructions, though I did see "congratulations....".  Ialso checked my spam folder, nothing at all.  Below is the email from the Olay team:

  Here is your redemption code:XXXXXXXXX

  To redeem:

  Enter your redemption code here. 

  Once you’ve entered your code, you will receive an email from [email protected].
  Please keep your eye on your junk and spam folders.
  Thanks,
  The Olay Team

   that is just like what I got at first, failed uploading my receipt again and again. There seems bugs with their system.

   
  Regards,
  
  
  
  **** ****
  
  

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to the Better Business Bureau regarding the Olay Rebate.  We're so sorry to hear of the experience you had and were happy to have this researched. While we do not have access to the records of the Promotions Team, we did reach out to them to research this further. They confirmed that after researching your report, they were able to email send the reward email on Monday 1.9.23. 

   

  We appreciate your patience and please let us know if you need anything additional.

  Customer Answer

  Date: 01/13/2023

  Dear BBB staff,

    Thank you for following this issue up.

    Please also bring my regards to the P&G group.

    However, I also want to point out the issue:

  1) I did get the reward email on Jan 9, However, when I entered the redemption code online following the instructions, I got nothing (also checked spam folder). Tried it once more, it indicated failure or sth like that, indicating it is already redeemed.

  2) I've been checking emails these days, but still no rewards sent..

  3) Today, when I got your email, I tried it once more, now the redemption code works and I got the reward immediately.

  4) Again, it seems to me the Olay rebate program is very unreliable and has too many bugs with their system. Customers like me are always out of the loop

   

  Again, thank you and P&G

  Best

   

   

   

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just purchased TWO cases Bounty Select a Size 2 ply paper towels 83 Package of 8 for 24.19 eac.
  
  $ 48.38 plus tax from ****** ***** Inside rolls are getting smaller and there is so much waste even before you begin the roll which is pasted or glued so tight that some additional paper towels are wasted. THIS IS after you remove the wrapping. After you remove the wrapping, there are about THREE loose sheets that are not part of the roll. Very exasperating.
  The rolls are getting smaller, and the price is getting higher - PRICE GAUGING
  I can tell how small they are getting beacuse we are able to fit them in the cabinet, when once we had to store them in different closets. Please do not cheat the consumer any time, especially during this Pandemic and Inflation. Please return my money - Bounty is just like the cheap generic paper towels, only P&G is trying to price gouge us. Please refund me for $ 48.38 - at least - I also paid tax and shipping on top of that. Not good business practices.

  

  Business Response

  Date: 01/10/2023

  
  Thank you for reaching out to the Better Business Bureau and Bounty. We’re sorry to hear this, and we’d like to help.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. In regards to size, please note that we offer many different sizes.
  
  We continually strive to find the right balance between ensuring superior value for consumers and operating our business sustainability for the long term. P&G -- including our Family Care business -- has seen substantial year-over year increases of commodity costs. P&G works to keep the prices as low as possible while still delivering the exceptional quality our consumers expect from our brands.
  
  It may be helpful to know that individual stores/store chains decide the final price for the product. The price a store charges is often affected by its costs, any promotions they are running, and prices charged by competitors. In other words, we – the product manufacturer – don’t control the price a wholesaler or retailer charges for our products.
  
  To meet different needs, we offer a range of products at different price points, from market entry to premium products. And we're committed to producing our products as economically as possible, while at the same time maintaining their high quality. Our goal has and always will be to provide consumers with trusted brands we believe offer the best value, quality and performance.
  
  Please keep an eye out in your email inbox for an email from us directly regarding your refund.
  
  We thank you again for reaching out to the Better Business Bureau and Bounty. Please reach out with any future questions or concerns. 

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have been promised via US Mail a refund in the amount of $ 48.38, the cost of the 2 cases of defective Bounty Paper Towels. I look forward to receiving it.  Thank you.
  
  
  
  Regards,
  
  
  
  ***** *********
  

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IT is clear and evident that the Olay Holiday rebate program for a $25 digital gift card is a fraud by this company. I have submitted a clear and evident online purchase receipt from Walgreens showing that I purchased $28.00 of Olay soap on December 20, 2022. All three receipts have been rejected by your program, thus, hoping that customers will get frustrated and not submit for the rebate again. ATTACHED IS A VERY CLEAR RECEIPT SHOWING THAT I HAVE MET ALL OF THE REQUIREMENTS FOR THE REBATE OFFER!

  Customer Answer

  Date: 01/02/2023

  Please see attached receipt, my apologies.

  

  Business Response

  Date: 01/09/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Rebate. We heard back from the Promotions Team, and they
  advised you receipt was approved, and an email was sent 1/5/23 with
  instructions how to receive your reward.
  
  We appreciate your patience and wish you the best.  

• Initial Complaint

  Date:12/31/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was the exactly the same as the other compliant I saw on your website, here is the details:
  This is regarding a Olay Holiday Rebate hosted by the P&G Company to buy $25 worth of product and get $25 back. I submitted my rebate which was approved and I received a redemption code. I entered my redemption code and received an email to claim my $25 gift card. When I click the link to claim my gift card I received an error. I have called the customer service and emailed the support several times and with no resolution. Hope you could help please!

  

  Business Response

  Date: 01/09/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Rebate and we’re sorry for your disappointment. We have
  reached out to the Promotions Team, to research this further.  They confirmed the reward was blocked for
  fear of fraud.  The first IP address was
  in *****, then multiple IP addresses from *** **** and *************.  If you would like to use the following link
  from your regular IP address, you can redeem the offer: *******************************************************************************************
  
  
  Kind regards.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  My email address is ******* email, I don't know how it matters if my email address is ******* server but I wasn't in *****? I use VPN so I have different IP addresses and I don't know why I can't get my reward? I tried to open the link again, and it still gave me error message even I am using a regular IP address.  

  
  
  Regards,
  
  
  
  ****** ****
  
  

  

  Business Response

  Date: 01/13/2023

  Thank you for replying and we're sorry for the continued issues.  We did reach back out to the Promotions Team that shared the following link should be working ********************************************************************************************

  Please let us know if you have additional issues.
  

  Kind regards. 

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****
  

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 items on 2 separate receipts as part if their promotion Buy $100/$150/$200 qualifying ****** electric toothbrush/ brush head refill with your ** get 20/$35/$60 Prepaid **.
  
  I uploaded the receipts to their website on 28Dec2022 and received confirmation as follows:
  
  Hi ********, 
  
  Your receipt has been successfully submitted! You will receive an email when your receipt has been validated. 
  
  Thanks,
  
  The ****** Team
  
  Questions, comments, or inquires? Contact us.
  
  I then received confirmation that I was eligible and the following was provided
  
  Hi ********,
  
  Thanks for choosing your reward!
  
  Here is your redemption code: **************
  
  To redeem:
  
  Enter your redemption code here.  Once you’ve entered your code, you will receive an email from [email protected].
  
  Please keep your eye on your junk and spam folders.
  
  Thanks,
  
  The ****** Team
  
  Questions, comments, or inquiries? Contact us..
  
  I went to the link provided and entered the redemption codes. They were received successfully but there was no email provided to confirm everything. I later contacted customer service and have yet to receive a response. I would like for the company fulfill their obligation and provide the rewards that I qualified for.
  
  Regards
  
  **** *********

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to the Better Business Bureau regarding your ****** purchase.  We're sorry to hear of the experience you've had and have been researching this.  We do not have access to the Promotion Team's records and are waiting for a response from them. We appreciate your patience and will be in touch when we know more.

  Thank you again and kind regards. 

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  Regards,

  
  

  **** *********

  
  

  
  

  
  

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a Holiday Rebate hosted by the Company to buy $25 worth of product and get $25 back. I submitted my rebate which was approved and I received a redemption code. I entered my redemption code and received an email to claim my $25 gift card.
  On 12/6 I enter your redemption code here ***********************
  Once you’ve entered your code, you will receive an email from *****************************.
  Please keep your eye on your junk and spam folder
  No email ever came.
  I wrote 12/24 & 12/28
  This is very disappointing way to treat a customer.

  

  Business Response

  Date: 01/09/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Rebate. We have reached out to the Promotions Team, to research
  this further.  They confirmed the email
  with your reward was sent 12/15/22.  They
  did resend it 1/5/23, please be sure to check your spam if the emails are not
  in regular inbox.
  
  Kind regards.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to get rebates in the past and it didn’t work. I do get my points most of the time without issue but it’s always a problem with the receipts for rebates. Olay has a $25 gift card for $25 purchase currently. The company has ignored my concerns as I found they do on all platforms no matter the issue. I made the eligible purchase but the Olay page won’t accept the receipt. It says it too large. It’s one receipt so how else can I submit it? I can’t change the size of the receipt which isn’t very long and as usual no one cares and they continue to dismiss me. I’ve definitely had my fill with the company and programs. As a professional reviewer I’ve seen the rewards program as a scam and now this… My review of any would be extremely negative cause I’ve had nothing but problems. Currently waiting on a promised $15 gift card I never received. It’s like the company doesn’t back up anything it says and definitely just says anything . Both of these are qualified but one says Hyd moisture instead of Olay and I lost my focal holiday and can’t see the one that says just Olay but did try to submit the Olay one bout a week ago. The system said it was too big and neither are big I have receipts with so much more on them and submitted to other apps with no issues. With Olay and P&G I always end up with a problem

  

  Business Response

  Date: 01/04/2023

  Thanks for reaching out to the Better Business Bureau regarding the Olay rebate.  We're sorry to hear of the issues you've had and are glad you let us know.  We do ask that you try the website again if you haven't recently, and please reply to this message to let us know if it accepted the receipt. If it does not, please reply with a copy of the receipt that the site will not accept.

  Thank you and kind regards. 

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *******

  Unfortunately that was my second complaint. The company offered a gift certificate I never received weeks ago but the only thing I did receive was a email telling me it was a investigation into the matter
  

  
  

  
  

  

  Business Response

  Date: 01/10/2023

  Thanks again for reaching out regarding the Olay Rebate.  While we don't have access to the Promotions Team records they did report to us that you should have now received the rewards email.

   

  Please let us know if you need additional assistance. 

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  They seemly sent an email asking if I was able to upload the receipt that has been rejected it they didn’t resolve anything. I replied no… never heard back 
  Regards,
  
  
  
  ****** *******
  

  

  Business Response

  Date: 01/13/2023

  Thanks for responding.  The Promotions Team confirmed the rewards email was sent, if you do not see it in your regular inbox, please be sure to check your SPAM/JUNK file. Please let us know if you cannot find the email. 

   

  Kind regards. 

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. Unfortunately I have had several complaints because I use the apps a lot… I got a email from Olay asking me was the complaint regarding to my receipt not being excepted resolved but I replied and have not heard anything back from the company. I did receive a gift card for a totally different situation on the P&G App.. when several gift cards were not working. Spoke to DD and SB coffee companies and they said the issue was with P&G… I have been trying to submit my receipt for the $25 for $25 offer I think it was called… didn’t work. Feel free to email me directly for my proofs that I did complain and have been ignored just like with the gift cards I earned and was dismissed. I’ve only written positive reviews about your company but at this point I’m sick of going back and forth. Your company failed to send the $15 earned
    in rebates previously to my 1229 Gazebo way address… then the issues with your gift cards and now I can’t seem to chat with anyone about this most recent promotion with I believed expires end of the month. As far as I’m concerned your customer service sucks and all your promotions are just scams. The company definitely doesn’t care cause I’ve been dismissed in chat, email, Instagram they never bothered to answer and ******** they told me I didn’t have an account. I have screenshots for each and every conversation and situation. This is ridiculous 
  Regards,
  
  
  
  ****** *******
  

  

  Business Response

  Date: 01/19/2023

  We’re
  sorry to hear of your continued disappointment. Based on your last message, it
  appears you’re having issues with multiple promotions.  As for the Olay Holiday Rebate, our
  Promotions Team has already issued the reward.  It should be in your email inbox, if not, please check your spam/junk
  email. 

  
  In
  your last reply you mentioned a comment about coffee and a $15 rebate.  It does not appear those were part of the Olay
  Holiday offer but may be related to another promotion.  If you would like to provide the name of
  those offers, when you submitted for them, and any additional details, we’ll be
  happy to research further. Again, please look for the Olay offer in your email.

  
  King
  regards.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False Advertising on your website.
  
  This is the second time I purchased from *****. The first product I received was fine. The second time, I purchased more than $200 for facial care products on your ***** website. During that time, they have a promotion if a customer spent more than $200 they will send you a full-size Facial Treatment Essence for free. But it did not state the full-size Facial Treatment Essence is the overdue inventory. I never except a company will send their customer an overdue product, especially for a well-known company. I just open one bottle of the Facial Treatment Essence, it was small like a rotten egg. Their manager told me because their products did not contain the fragrances. so some products may smell like that. Who will want to put the rotten egg on their face every day? She said if you don't like that smell. Then you can order another one. First, I usually stock up on a full year of facial products once or twice a year from Bobbi brown. I never have experienced their product turning bad after a few months. So I never expect a company like ***** who usually sell the high-end product will send customers an overdue product. Your company should state all the bonus products will be the overdue product. Therefore, I did not open all the products when I received them. I only open it when I finished one bottle. I thought if I keep it sealed in the original package, it will stay longer. So, I never check the ***** product when I received it.
  
  By the way, your customer services manager was very rude and unprofessional. Why your company doesn't want to get the product back to see why the quality of your product will turn bad so fast. rather than tell customers to continue use expire goods.

  

  Business Response

  Date: 01/04/2023

  Thank you for reaching out to the Better Business Bureau, we’re
  sorry for your disappointment with the product.  We did review our records and see where you
  contacted us regarding the free bottle of ***** bottle received with your order
  in April.  As shared previously, the Facial Treatment Essence contains more than 90% Pitera, which
  is a bio-natural ingredient, without any artificially added fragrance or color.
  The unique smell and color come from the natural fermentation that offers a
  whole host of benefits for your skin’s healthy look, with a variety of
  micro-nutrients.
  
  Because Pitera is an ingredient created from
  nature, each bottle of Facial Treatment Essence may have differences in color
  and scent, but this will not affect the performance. Please be assured Pitera
  products are produced and shipped once they have passed rigorous quality
  control at our plants, which are equipped with ******* most state-of-the-art
  facilities.
  
  We’re sorry for the disappointment but due to our
  knowledge of the products and that this is expected, we would not replace the
  product.
  
  Kind regards.

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Your product is smell like rotten eggs. Who will like to put rotten eggs on the face every day? Your company should state on your website that the free products will be the expired product. If I know your company gives customers expired products as a free product, who will want to spend $200 to get the expired product? Don't mislead customers. State the fact that all the free items on your website will be the expired products. 
  
  
  
  
  Regards,
  
  
  
  *** **********
  
  

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $50 worth of Olay products because of the $25 gift card rebate program they have going on. For over a week now I've been unable to register on the website. Every time I try, I get "Something went wrong". I've tried a different computer, different browser, on my phone etc etc. Looking online, it seems like everyone else attempting to register is also unable to do so. I've contacted their support numerous times, but no-one has ever gotten back to me about this issue. How am I supposed to submit for the rebate when your website wont even let me register? Talk about false advertising!

  

  Business Response

  Date: 01/04/2023

  Thanks for reaching out regarding the Olay Rebate. We're sorry to hear of the trouble you had when trying to register and have reported this.  The site has had many registrations and does appear to currently be working. Please reply to the Better Business Bureau and advise if you were able to register your purchase or if you're still having issues.

  Kind regards.