Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 77 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Paper Products Company

  Route 87 PO Box 32 Mehoopany, PA 18629

• 

  Procter & Gamble

  6200 Bryan Park Rd. Browns Summit, NC 27214

• 

  The Procter & Gamble Company

  4638 E Shelby Drive Memphis, TN 38118

• 

  Procter & Gamble

  3701 Monroe Hwy Pineville, LA 71360-4112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase of $109.99 through the Crest Oral B ProShop on 02 OCT 2022. The item was shipped via UPS Ground Parcel. UPS “delivered” on 06 OCT 2022. No package could be located by the time I checked - UPS tagged it as a no answer and left at door delivery. It was either stolen or not delivered. After waiting a few days in case it was scanned incorrectly by UPS, I contacted Crest Oral B customer service. I told them the package said it was delivered but wasn’t there. They could not place a claim because their claims line was busy and stated they would call me back. After not receiving a call back over a few days, I called again. I believe it wasn’t until the 3rd time calling that I was put through to claims. They opened an investigation and said I would receive a call back. After not receiving any calls back, again, over a week or longer, I called for an update. I was told they were in contact with UPS and would give me a call back within 48 hours. I did not receive a call back, again. This happened at least 5 more times over a few weeks. More recently, in early December, months after originally calling and repeatedly calling throughout the time frame, a claims agent said I would receive a reshipment of the item and that she was processing it during our phone call and would call me back. Again, I did not receive a callback nor did I receive an email regarding the reshipment. I contacted again, 1 week later, requesting an update to this. The new claims agent could not find anything about a reshipment and put in a new request for either a reshipment or refund, as I was requesting either at this point. Then, having called last on December 15th, I was told I would have to wait for the investigation to be completed with UPS to further the process. This has been months now. I have been told multiple, completely different things from different people. I have never received a call back over the 5+ times being told I would. I do not have the product nor the refund still.

  

  Business Response

  Date: 01/09/2023

  Thank you so much for reaching out.  We're sorry for your disappointment and are attempting to research this further since it appears to have been purchased from the site used for professionals such as dentist.  Please let us know if you are a dental professional.

   

  Thank you and kind regards. 

  Customer Answer

  Date: 01/09/2023

  I am not a dentist, I am a dental student as listed in my account and as I’ve had to share every time I’ve called. Yes, of course this order was from the professional site. I have only called about it with specific information for months. I do not believe that this information couldn’t have been found out by quickly reviewing my account but instead more time is wasted for irrelevant requests   Finally, someone elevated this and I received the product. This only took a few months, 10+ calls, and hours wasted. This is the absolute worst customer service I have ever received and the fact I randomly received the product one day, without any notification or call from your company to update me at the very least, let alone apologize, is appalling.

  

  Business Response

  Date: 01/13/2023

  Thank you for the additional information.  We're sorry, our team does not have access to the Professional site records so could not review your account.  We have been and continue to research who can assist us with your complaint and hope to have a contact soon.

  We appreciate your patience. 

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve attempted to chat on the site cause my rewards points were wasted on gift cards that didn’t work… from ** and *********. My area doesn’t have restaurants for the dot com yet another incident of lost points… The task rabbit is similar and the hotel one I recommend is for destinations not anywhere near me. I’ve been a loyal customer but will not be posting about your company to my fans being sick and disabled they like my Friday freebies mentions…. As a professional writer and reviewer I’ve said so many good things about this company. Finally got a email and was also dismissed by them… told me I don’t have enough points to get a gift card after I wrote a novel about how I have used my points but most of them were never redeemed cause I’m disabled and won’t be going states away to a hotel and ** doesn’t care either cause the first rep I spoke to blew me off and told me to call them!? They said call you guys.. Didn’t even bother to call ********* about that one. I basically feel robbed I have screenshots of most of the stuff… both conversations with the most unhelpful people ever who didn’t listen, I have never actually redeemed any ** or ********* gift cards. I just attempted to a** them and at least three didn’t work so far… I can find more screenshots if needed. Basically I cashed in points a lot of them thousands and got nothing for them… service unavailable, cards didn’t work, hotel discount can’t be used here, and both the task rabbit and restaurant.com points went to waste cause lack of businesses or services… I’d appreciate it if someone get back to me. I’d love to update my **** ****** Fanpage on ******** about how your handling this … If it’s anyway to look at the points I had .. I have emails for all the points I tried to to redeem for everything but ** and *********. I can screenshot my history or whatever you need to get a understanding of what I’m trying to convey… If you can pull up my point history you will see that ** and ** history won’t match

  

  Business Response

  Date: 12/19/2022

  Thank you for contacting the Better Business Bureau (BBB) and Procter & Gamble
  
  
  We are very sorry to hear about the issue you had about with redeeming your eGift card. Please keep an eye out from us directly for an email regarding the gift card.
  
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 12/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *******

  Unfortunately me and P&G are at odds about everything as of last. I fulfilled the *** deal in part by buying facial moisturizer from Olay. I have submitted the original receipt twice and am told it’s not a qualified item on it. The very first product is a Olay product but doesn’t say that plainly but that’s not my fault. If you expect *** or retailer to only put your product name there that’s not at all my issue. I’ve filed 2 complaints this month being challenged constantly on everything and not having your company take out their precious time to make a call.. send an email to someone other than myself. I was told from ** my gift cards was used prior to me setting up my account… ** said the card number I have isn’t even activated and now Im being refused points all together for your products do again your not honorable, but basically call your customers liars and move on. As published writer **** ****** I review lots of your products and post positive things and definitely have made you guys a huge part of my IG freebie Friday posts. It’s always other brands and I’ll be making my way to ******** after this confusion. I don’t need to contact *** because they show my purchase in the app.
  
  

  

  Business Response

  Date: 12/21/2022

  Thank you for contacting the Better Business Bureau (BBB) and Procter & Gamble
  
  We've sent you an email today (12/21/22) regarding this concern. We're sorry that you had this experience, and are glad you reached out to us. 
  
  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a **** Holiday Rebate hosted by teh Company to buy $25 worth of product and get $25 back.
  ************************************** I submitted my rebate which was approved and I received a redemption code. I entered my redemption code and received an email to claim my $25 gift card. When I click the link to claim my gift card I received an error. I have called the customer service and emailed the support several times and with no resolution. The email from support says someone from my household has claimed the rebate, and it is 1 per household. I live alone so there is no one else that can claim the rebate from my household.
  This is very disappointing way to treat a customer. I would very much like to talk to someone who can help me receive my rebate. Thank you!

  

  Business Response

  Date: 12/16/2022

  Thanks for reaching out to the Better Business Bureau(BBB)  regarding the **** promotion.  We’re sorry for the disappointing experience
  and appreciating the opportunity to research this with our Promotions Team.   They
  are currently researching what error caused the issue, but in the meantime,
  have provided the following link for you to redeem your reward ******************************************************************************************* . Please notify the BBB if there is an issue using the link.

  
  Thank you again and kind regards. Tell us why here...

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for a prompt resolution.
  
  
  
  Regards,
  
  
  
  ***** ****
  

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift from this company that was supposed to be delivered two weeks ago in order to celebrate and early Christmas with my in-laws (gift was intended for my father in law). We celebrated this past weekend with them so since the item I purchased from this company did NOT come on time, I purchased one from our local Target. I made the company aware that I needed it by a certain date which they failed to ever respond. I have emailed multiple times with no response yet and the item just arrived today. When requesting a return label they refused, saying it was my responsibility. I believe I should be able to return this item free of any charge since it came later than it should have.

  

  Business Response

  Date: 12/21/2022

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  
  We are very sorry to hear about the issue you had about your Oral-B order. Orders are typically delivered within 5-8 business days. Estimated arrival dates are not guaranteed, as weather delays and other unforeseen circumstances may impact delivery time. Our policy is to send a replacement order if you do not receive your order. This information can be found in our shop policy located here: https://oralb.com/en-us/oral-b-shop-policy/
  
  
  Please return your product along with your name, address, contact phone number and the original receipt/order confirmation, indicating purchase price and the date, to the address provided below to receive a prepaid **** card in the amount of your purchase.  We do not cover the cost of shipping.
  
  
  Oral-B 60 Day Satisfaction Guarantee
  Impact Fulfillment Services
  1559 Faucette Road
  Burlington, NC 27215
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 12/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  the business has not offered me a satisfactory solution due to their website offering free returns and never mention a prepaid **** card. The only solution I will accept is a prepaid return label since I do not trust the company to refund my item once they receive it and I need a refund to my original payment method. If they do not oblige I will continue blasting this company on their lack of customer service and false advertising. 
  Regards,
  
  
  
  ***** *******
  

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7, 2022 I received a notice from my Post office mail carrier, saying I had a package that was unable to deliver with a paid postage needed. I headed into the post office today December 8th, with no idea or notice of what said package was. Just the hint that I needed to pay the necessary postage $4.40.
  
  I am absolutely lost for words and disgusted a company would send a product without my consent and make me pay for something I don’t even know where they got the idea to send me this. I am 25 does it look like have denture!! It was lost time and money, and professional from you guys. honestly thinking about never using this company again from the lack of professional.

  

  Business Response

  Date: 12/16/2022

  Thanks for reaching out to the Better Business Bureau regarding
  the Fixodent sample you received. Please know, we’re sorry for the disappointing
  experience, but are glad you reached out so we could research this further as
  it appears most unusual.

  
  We recently discovered of 20,000+ samples sent, less than 20
  were sent incorrectly by the mailing serivce we used, which caused the issue. We
  have worked with them to correct the issue going forward and we are sending you
  a prepaid debit card to cover the cost of shipping. We also apologize that your
  information appears to have been on a list of consumers who may be interested
  in the product.  For the inconvenience, in
  a separate mailing, we’re also sending a variety of our best coupons for some
  of the most beloved P&G products. Please look for those mailings to arrive
  in the next 2-3 weeks.

  
  Thank you again and kind regards. 

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Olay is running a promotion "Receive $25 digital reward card when purchase $25 of Olay facial skin care products " I did and submitted as its instruction, then received the email of digital reward card but couldn't open it. Contacted Olay support many times but they just answer they would see but no further movement. I am curious it may be a deception as I saw lots of similar compliants cases about this promotion including some of my friends.

  

  Business Response

  Date: 12/14/2022

  Thank you for reaching out to the Better Business Bureau regarding the rebate offered by Olay.  We're sorry for your disappointing experience and are happy to look further into this.  Since we do not handle promotions, we have reached out to our Promotions Team to find out more.  Once we have additional information, we'll be in touch. 

  Kind regards. 

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Olay launched a promotion program "You will receive $25 gift card when purchase $25 of Olay facial skin care products". Pls refer to https://www.olayholidaygiftrebate.com/. I bought and submitted the receipt as their instruction. Then I do get the email of $25 gift card. But it couldn't be openned. So I contacted Olay support more than 10 times but they always response "I am tagging your case for review and someone should be getting back to you in a business day or two." and some nonesenses. It is totally a deception to customers!

  

  Business Response

  Date: 12/12/2022

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay rebate.  We’re sorry
  to hear of your disappointment and are glad you reached out.  While our team does not handle promotions, we
  did reach out to the Promotions Team who shared the following.  The rewards is unredeemed but available.  While we can’t be certain, it appears the
  reward partner may have accidently reset it, causing you to be unable to open
  the reward.  The following link should now
  be working, please let us know if it does not.

  
  *******************************************************************************************

  
  Thank you for purchasing Olay and wish you the best.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an electric razor from Braun US, which is owned by Proctor & Gamble, on October 30, 2022 for $314.81 that arrived on November 2, 2022 so I've had it for a month. It's defective as it keeps powering off on its own mid-shave and when I called customer service to request a new replacement shaver I was told the only options are to go the route of the money back guarantee or send in the shaver for repair to have the circuit board replaced. Let me stress that again: a one-month old, $314 shaver they want sent in for repair. When I said no and that I wanted a new one I was told they would have to check to see if that's OK. They called me back to say no, they wouldn't do that. So when I then decided I would go the money back route I was told it would take 6-8 weeks before I would get a prepaid debit card and that it would minus the taxes I paid. Then they had the audacity to ask if I had all the original packaging, which of course I do not, and that they would then have to check to see if it's OK for me to send it back in a different box. This is the most ridiculous thing I've ever heard. This company is dreadfully bad and if this is what they call good customer service then I shudder at the thought of what would be considered bad customer service. At this point I am asking for a full (including taxes) and immediate refund (not waiting 6-8 weeks) and that they take back this overpriced piece of junk in any box I can find to return it in. By the way, I have since seen many reports of this same defect posted out on the internet so to make matters worse, they are well aware of this known quality defect.

  

  Business Response

  Date: 12/09/2022

  Thank you for contacting the Better Business Bureau (BBB) and Braun.
  
  We are very sorry to hear about the issue you had with your Braun shaver. We will also be sharing your frustration with our warranty process with the rest of our Braun team. Although it is our policy to repair Braun shavers under warranty. Please look for an email from Braun regarding how we can assist further.
  
  We appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *****

   

  FYI

  There is no response from the business attached here but they did respond to me separately via email (see below). Assuming they are honoring this agreement below (not sure why it wasn't explicitly attached in the complaint here, which admittedly gives me pause and reservations), then yes I accept their resolution. Thanks.

   

  EMAIL FROM BUSINESS SENT DIRECTLY TO [email protected]:

  --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  Hi Daniel,
  
  Thank you for contacting the Better Business Bureau (BBB) and Braun.
  
  
  We are very sorry to hear about the experience you had with your Braun shaver We will also be sharing your frustration with our warranty process with the rest of our Braun team. Although it is our policy to repair Braun shavers under warranty, because we value you as a consumer, we will make a one-time exception. Please send your shaver to the address below and include a receipt for cost of shipping. We ask that you send the shaver trackable and insured. Once the shaver has been received, we will issue a prepaid card for the amount of the shaver plus tax and shipping.
  
  Alta P&G Team
  ATTN Mary B- 2nd Floor
  120 N Commerical St
  Neenah, WI 54956
  
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.
   
  Evan
  Braun Team
  
  Need to get back in touch?  Please do not change the subject line, just hit reply.This makes sure we receive your message.
  
  ref:_00D80PUz7._5004U12VF14:ref
  
  
  20312251

  --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  ****** *****

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased two Gilette Venus electric shavers (Gentle Skin Trimmer Plus), from Procter & Gamble. It is probably the worst product I have ever purchased. It literally grabs your skin and cuts it to the point where you start bleeding. It is an utterly horrible design, like a torture machine. I cannot use it without bleeding profusely. It's shocking how awful this product is. I would like the company to refund me the money and take this horrid product back!

  

  Business Response

  Date: 12/08/2022

  Thank you for contacting Better Business Bureau (BBB) and Gillette Venus.
  
  Please keep an eye out for an email from us directly regarding your Gillette Venus purchase.
  
  Again, we are very sorry to hear about your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I just received my rejection email for my purchase of $25.00 worth of Olay products. The email says my a bunch of nonsense reasons my rebate could be rejected - BUT FAILS TO SPECIIFY WHAT IS ACTUALLY WRONG!!! I am not going back and forth for weeks on end being rejected and NEVER BEING TOLD SPECIFICALLY IS WRONG -- untill I can't return them after you screw me over. This is so ridiculous I can believe it has to be said. Here are the sceenshots of my online purchase receipts from Walgreens. Either tell me what is exactly wrong with my order or just say you are not going to honor your word. Truly, exhausting.

  

  Business Response

  Date: 12/08/2022

  Thank you for reaching out to the Better Business Bureau (BBB) regarding your Olay Rebate submission. We're sorry to hear of the disappointment and will report this.  As background, our team doesn't handle the rebates, but we have reached out to the Promotions Team to have you report researched. As soon, as we have more information, we'll be in touch.

  We appreciate your patience. 

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****

  Hi. I don't understand why you closed this case. In their response to you, the  company told me to give them time to fix it. They haven't fixed it. This is not resolved. Please, make sure this remains open.  
  ID # ********- The Procter & Gamble Company
  
  
  
  Sincerely, 
  
  
  
  ****** ****
  
  **** ***** **** 
  
  ******* ***** ******** *****
  
  ###-###-#### 
  
  

  

  Business Response

  Date: 12/21/2022

  Thank you for reaching out to the BBB.  We heard back from our Promotions Team
  regarding the Olay Rebate, and they advise, the receipt doesn't have the
  purchase date on it, therefore they couldn’t validate if it was purchased
  within the purchase window. If you can please send the updated receipt to the
  BBB or simply email the updated receipt with date of purchase with your information
  to email [email protected] they can get it updated. Please know, you  won't be able to register and upload again on
  the site as it is one per  IP address, so
  please be sure to send it via one of the two ways mentioned above.
  
  Kind regards.

  Customer Answer

  Date: 12/21/2022

  
  
  Hi. I submitted as many screenshots as allowed. I hope you have informed the company handling your rebates to include the reason your customer’s rebates are being rejected. This complaint wouldn’t have been necessary, if they provided the necessary information in their rejection email. Please, ask someone to send me a confirmation email that my rebate has been approved.

  
  
  Regards,
  
  
  
  ****** ****
  
  

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****

  1/5/23

  Will you, please, let me know if I need to file another complaint against Proctor & Gamble? They have not contacted me. 
  
  Thank you, 
  
  ****** ** 

   

  Customer Answer

  Date: 01/09/2023

  Hi, ****. The business has sent me the $25.00 gift card. I want to thank you very much for your time and help. I really appreciate it. Hope you have a nice day! 
  
  Sincerely, 
  
  ****** **