Business Profile

Garbage Removal

Rumpke Waste & Recycling

Complaints

This profile includes complaints for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

397 total complaints in the last 3 years.
139 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When they came to pick up my garbage this morning I watched them pull up to my neighbors trash can I had to run to the bathroom in the span of 5:minutes when I came back to bring my can back to the house my trash can was gone and so we're they I live at the end of a dead end street. My can was my own can that I bought myself personally and I am being given the runaround about getting it back. I can't afford to replace the can it was in perfect condition no cracks or holes and it had its own attached lid the area I live is in a rural area I can't leave trash outside unless it's in cans because of wild animals and I can't leave my trash inside because it draws flies and I have dogs And Rumoke has been giving me nothing but a runaround about my personal trash can
Business Response
Date: 08/28/2024
August 28,
2024

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE:
Complaint number ********
****** ****
*** ******* ***
Brooksville, KY 41004

Dear Ms. *****,

Thank
you for the opportunity to address Mr. ****** concerns. Customer service is
very important to us, and we take his complaint seriously.

We
apologize for the frustration Mr. **** has expressed as this is certainly not
Rumpke’s standard of service. We can confirm that a replacement Rumpke cart was
delivered Tuesday, August 27, 2024. We spoke to Mr. **** by phone to discuss
the actions taken.

Should Mr. **** require further assistance he is more than welcome to contact
me directly. My phone number and direct extension are ************** ext. ****.

Please feel free to reach out to me if additional information is needed.

Sincerely,

A***** H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have told Rumpke several times that I want my lid closed on my trash can after my trash is emptied to prevent it from getting infested with maggots. I am disabled and I can’t keep cleaning the trash can every week because they are too lazy to close a lid. At my previous home they closed my lid no problem but for some reason it’s an issue here.
Business Response
Date: 08/23/2024

August
23, 2024

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE: Complaint number ********

****** ******
**** **** **
********* ** *****

Dear *** *****,

Thank
you for the opportunity to address *** ******** concerns. Customer service is
very important to us, and we take her complaint seriously.

We
apologize for the frustration *** ****** has expressed as this is certainly not
Rumpke’s standard of service. We can confirm that we were able to speak with *** ****** Friday, August 23, 2023, to discuss the further action taken.

Should *** ****** require further assistance she is more than welcome to
contact me directly. My phone number and direct extension are ###-###-####.

Please feel free to reach out to me if additional information is needed.

Sincerely,

Carolyn M*****
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
Initial Complaint
Date:08/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had rumpke for 2 -3 yrs now and this past 6 months we have had nothing but issues. So yesterday 8/19 I called and said I wanted to cancel and I wanted to be refunded my money I had already paid for the next 3 months. They said they canceled my account and they would refund but couldn't tell me when I'd have the money back. I log into my account they still haven't processed my cancelation request. Haven't processed my refund. And I can't even get an email stating they canceled my account. With today's economy I can not afford to wait for my money. Most business can give you a time frame when they will put the money back then tells you after that it's in your bank which I get but they can't even tell me that I am afraid they are going to try and keep my money and say I never canceled. I have called them twice the day I canceled and asked for an email showing it was canceled on thr 19th of August and I can't even get that!
Business Response
Date: 08/22/2024

August 22, 2024

Better Business Bureau
Attn:
*** ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
********* ******
**** **** *********
********** ***** ****** ** *****

Dear Ms. ****,

Thank you for the opportunity to address Ms.
******** service requests. First and foremost, we apologize for this experience. We have taken steps to
resolve all issues.

After receiving this notification, we removed
the carts and sent Ms. ****** a refund. We then confirmed this with Ms. ******.

We appreciate Ms. ******’s business and patience
with our team during this time. Please contact me if more information is
required.

Sincerely,

J****** S******
Rumpke Waste and Recycling
Customer Service Manager

Customer Answer
Date: 08/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ******
Initial Complaint
Date:08/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since Rumpke purchased ******* Waste Service they have not picked up the recycling 3 times. I have called each time. The schedule a pickup and then don't honor it. On Friday of last week the truck came into the court and left while I was outside the house working on a car. He left without picking up.
Business Response
Date: 08/19/2024
August 19, 2024

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE: Complaint number ********
**** ******
*** ****** **
*********** ** *****

Dear *** *****,

Thank
you for the opportunity to address *** ******** concerns. Customer service is
very important to us, and we take his complaint seriously.

We
apologize for the frustration *** ****** has expressed as this is certainly not
Rumpke’s standard of service. We have addressed the issues regarding the
service with our operations team and are confident the issue is resolved.

We were unable to reach *** ****** by phone but would appreciate the
opportunity to discuss this resolution. He is welcome to call me directly at
###-###-####.

Please
feel free to reach out to me if additional information is needed.

Sincerely,

Ashley
H*****
Rumpke
Waste & Recycling
Customer
Service Supervisor
Cincinnati
Region
Initial Complaint
Date:08/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying them regularly for the past 2 years and over the last 6 months they have refused on multiple occasions to pick up my garbage which is resulting in animals creating large messes for me to clean. The current issue is going on for almost 4 weeks
Business Response
Date: 08/14/2024

August 13, 2024

Better Business Bureau
Attn:
*** ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
**** *******
** ******* *** ***
South Point, OH
45680

Dear Ms. ****,

Thank you for the opportunity to address
concerns presented by Mr. *******. First and foremost, we apologize for this experience.

After receiving this notification, our operations
team did a thorough investigation. We have since been in contact with Mr. ******* and believe his concerns have
been addressed.

We appreciate Mr. *******’s business and patience with our team during
this time. Please contact me if additional information is required.

Sincerely,

J****** S******
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:08/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trash pickup was Tuesday 07/30.Dumpster was not picked up. Called Tuesday early evening and let them know and was told by rep they would pick it up Wednesday. No one showed Wednesday. Called Thursday morning and asked why trash was not picked up. I was THEN told that a vehicle was in the way Tuesday so they did not pick up. I informed them i was not told that Tuesday and was not informed of a fee. I told rep that and he said they can't pick it up without a fee and I said I was told nothing about that on Tuesday. After going back and forth I said fine I need it picked up so I agreed to the fee. Was told it would then be picked up Friday and no one has still showed. I don't believe they care at all about their customers. I believe I shouldn't have to pay fee now especially since I was told it would be picked up and was not.
Business Response
Date: 08/06/2024
August 6, 2024

Better Business Bureau
Attn:
*** ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
**** *******
**** * ****** **
************* ** **********

Dear *** ****,

Thank you for the opportunity to address
concerns presented by *** *******. First and foremost, we apologize for this experience.

After receiving this notification, our team
reviewed the account in question and spoke to *** *******. We believe we have
addressed the issue.

We appreciate *** ********* business and look
forward to providing her with excellent service moving forward. Please contact
me if additional information is required.

Sincerely,

Juanita H*****
Rumpke Waste and Recycling
Customer Service Manager
Customer Answer
Date: 08/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******
Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have had Rumpke trash service for several years and have never had any problems with them until these past few months. We have one pickup each week on Mondays. Every Sunday evening we put the Rumpke trash bin at the end of our driveway. There have been multiple times they miss our pickup. We have to call customer service and are told each time that they will contact the driver to have him stop and get it. It still isn’t picked up so the next day we call customer service again and are told again that they will have it picked up. Day #3 - called customer service again and was told that it will absolutely be picked up by the end of the day. Garbage is still sitting at the road. The kicker to all of this is that we don’t live in a subdivision, we live on a main road and watch many Rumpke trucks go past our house each day. The garbage can is full and now we are three days into this AGAIN and I have trash that I can’t take anywhere or do anything with. I will again call tomorrow for the 4th time and I’m sure will be told the same thing again. I am paying for a service that either doesn’t happen or takes days to get done. Either way, it’s ridiculous.
Business Response
Date: 08/06/2024
August 6, 2024

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE: Complaint number ********
***** *******
**** **** ***** **
Burlington, KY 41005

Dear Ms. ******

Thank
you for the opportunity to address Mr. *******’ concerns. Customer service is
very important to us, and we take his complaint seriously.

We
apologize for the frustration Mr. ******* has expressed as this is certainly
not Rumpke’s standard of service. We can confirm that the trash was serviced on
Thursday, August 1, 2024. Unfortunately, we were unable to reach Mr. ******* by
phone to discuss the actions taken but would very much like the opportunity to
discuss this with him.

Should Mr. ******* require further assistance he is more than welcome to
contact me directly. My phone number and direct extension are ************** **** ****.

Please feel free to reach out to me if additional information is needed.

Sincerely,

A*****
H*****
Rumpke
Waste & Recycling
Customer
Service Supervisor
Cincinnati
Region
Initial Complaint
Date:07/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ended service on June 28th. Owed credit of 84 dollars. After repeated calls refund has not been issued. We were told the credit back to our account would be issued within 2 weeks
Business Response
Date: 08/01/2024

August 1, 2024

Better Business Bureau
Attn:
*** ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
***** ****
***** ******** *** **.
*** ***** ** *****

Dear *** ****,

Thank you for the opportunity to address
concerns presented by *** ****. First and foremost, we apologize for this experience.

After receiving this notification, our team
reviewed the account in question and submitted the refund as *** **** requested.
We have since been in contact with *** **** and believe her concerns have been addressed.

We appreciate *** ****** business and look
forward to providing her with excellent service moving forward. Please contact
me if additional information is required.

Sincerely,

Jessica S******
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:07/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called the company about a month ago, about the driver throwing my trash can away. I never received a call back. I called today on 25 JUL 24, and was told there was nothing they could do because the driver denied throwing away the can. When I sent in video they told me the footage was fake, even though I also sent in footage from my neighbors ring camera as well. It's BS that they cannot admit fault in the matter, and I don't really care what happens next.
Business Response
Date: 07/31/2024
July 31,
2024

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE:
Complaint number ********
*********** ******
**** ***** **
Fairfield, OH 45014

Dear Ms. *****,

Thank
you for the opportunity to address Mr. ******’s concerns. Customer service is
very important to us, and we take his complaint seriously.

We
apologize for the frustration Mr. ****** has expressed as this is certainly not
Rumpke’s standard of service.
We can confirm that a trash cart was delivered on July 26, 2024. We spoke to
Mr. ****** by phone to discuss the actions taken.

Should Mr. ****** require further assistance he is more than welcome to contact
me directly. My phone number and direct extension are ************** **** *****

Please feel free to reach out to me if additional information is needed.

Sincerely,

A***** H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Initial Complaint
Date:07/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/22 the trash company rumpke picked up my trash and took the lid to my rolling trash can with the trash. They the threw the can across the yard. The can is now useless without the lid. The only thing you can do on their website is file a feedback report. I would like them to replace my trash can that I bought I do not rent one of theirs.
Business Response
Date: 07/29/2024

July 29, 2024

Better Business Bureau
Attn:
*** ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
******* ****
**** ********* **
******* ** *****

Dear *** ****,

Thank you for the opportunity to address
concerns presented by *** ****. First and foremost, we apologize for this experience.

After receiving this notification, our team
reviewed the account in question and provided a credit for the damaged cart. We
have since been in contact with *** ****
and believe his concerns have been addressed.

We appreciate *** ****** business and look forward to providing him with
excellent service moving forward. Please contact me if additional information
is required.

Sincerely,

Jessica S******
Rumpke Waste and Recycling
Customer Service Manager
Customer Answer
Date: 07/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would say that I had to argue with them over their requirements as initially they sa8d they were not responsible for damage done beyond the curb to personal trash cans. I did tell them I thought that was an unfair business practice and was only in place to extort money out of customers by renting their trash cans.
They then backpedalded on ther own rules and credited my account for the can which was acceptable.

Regards,

******* ****

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