Business Profile

Garbage Removal

Rumpke Waste & Recycling

Complaints

This profile includes complaints for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

398 total complaints in the last 3 years.
121 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My personal residence has been missed for recycling collection. I called Rumpke to ask if a credit had been issued to my account or to see if they were aware of the missed service. I was told they were not aware of any missed service and was instructed that the only way they were aware of a missed service is by the customer reaching out to their customer service. Rumpke has no problem charging me for service yet there is no accountability on their part or the part of the collection drivers to perform the service. In other words, I am charged for their service regardless of them actually performing the service and it is the problem of the customer to notify them if the service has not been completed. They have no checks and balances process in place to ensure that they are performing the service they are charging customers for. This seems to be toeing the line of fraudulent business activity and is severely concerning to me. Rumpke and their employees need to be aware of the service they are/aren't providing and take accountability when they do not provide the appropriate service and be proactive in providing refunds or resolution when they are unable to provide trash/recycling service.
Business Response
Date: 06/02/2025
June 2, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

Complaint ID: ********
******* ********
**** ******* **
******* **** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we investigated this billing issue with our management team and involved personnel, and then we contacted the customer to share our findings and a resolution.

The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer and to take action to ensure excellent service moving forward.

Please contact me directly if more information is necessary at **** ****.

Sincerely,

Ashley H*****
Rumpke Waste and Recycling
Customer Service Manager
Customer Answer
Date: 06/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ********
Initial Complaint
Date:05/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a trash company bills me even though I do not live at the property, ( this has happen 3 times now.) They send me on the bill (Legal Fee / ********** county) on the bill . there has been no legal action yet. Now they will try to pass the buck to the county. I will be contacting the Governor of the state. I do not live at the address nor use their service. Remove the bill and stop billing me for service I do not use. They think they are so big they can scare me into paying.
Business Response
Date: 05/14/2025
May 14, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
Marketplace Resource Consultant

Customer Information ID ********
****** ***********
*** ***** **** **
********** ** *****
Daytime Phone: ***********
E-mail: ********************

Dear *** *****,

At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above.

Rumpke’s contract with ********** County Fiscal court states that service is mandatory to all residential and commercial customers in ********** County. Per the County’s Solid Waste Ordinance as it pertains to the mandatory participation of all residents and commercial entities as outlined in House Bill 174.

Therefore, Rumpke cannot discontinue the service at *** ************* request. We would suggest that *** ************ contacts ********** County Fiscal Court to discuss options with the County.

Please contact me directly if more information is necessary.

Sincerely,

Connie H*******
Rumpke Waste and Recycling
Customer Service Manager

Customer Answer
Date: 05/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I do not live at property and do not use trash. I will continue to futher this to the governor of the state of ********.

Regards,

****** ***********
Initial Complaint
Date:05/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rumke is Overcharging me for a dumpster at a residence I no longer live at; I already paid all my bills before I moved and notified them of my change of address, and they said I didn't have to pay for the dumpster on **** ******* ****** ********* ****.
Business Response
Date: 05/20/2025
May 20, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

Complaint ID: ********
Name: ****** *****
Address: *** * *** **
*********, ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

We reviewed the account in question, took action to address the issues described and then contacted the customer. We believe we have resolved this issue to the customer’s satisfaction.

The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer.

Please contact me directly if more information is necessary.

Sincerely,

Juanita H*****
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:05/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a commercial customer on autopay with a credit card on file for trash service. On 12/19/2024, we were billed $314.36, which included a charge of approx. $165 for an extra dumpster pickup that was never completed. We had called multiple times requesting the pickup, but it was never done. After over a week with no service—and with our regular pickup scheduled the next day—we called again and canceled the extra pickup. Despite this, the charge remained. We called Rumpke’s 800 number, but were unable to get the issue resolved, so we had to escalate the matter to a local representative just to get a response. No other invoice was received until 2/5/2025, showing a balance of $135.65. A later 4/1/2025 invoice showed: $138.11 current, $136.01 over 30, $135.65 over 60, and a $68.33 credit over 90 days—but the credit was never applied to reduce our current balance. We believe this credit may be the remainder of the $165 charge, which should have been applied to our account, but appears to have been mishandled in their billing system. We have contacted the company multiple times by phone and email requesting a full itemized breakdown of charges, credits, and payments. We received no clear explanation, and email attempts have not resulted in any actual assistance or resolution. In April 2025, we made an additional payment on an amount Rumpke claimed autopay hadn’t covered, despite no notice of failed payment. We have since received collection calls and letters threatening service interruption. One agent even offered to transfer us to cancellation when we requested billing corrections. We previously raised concerns over bi-monthly rate increases, and the rate was temporarily reduced after our complaint. However, it was raised again without notice, which violates the contract's requirement for rate-change notification. We want the billing corrected, our rate reviewed and adjusted, and the terms of our contract properly followed.
Business Response
Date: 05/12/2025
May 12, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

Complaint ID: ********
**** *****
*** ********* ****
*********** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

First, we reviewed the account and then we contacted the customer to share our findings and to confirm the resolution of the complaint. We have provided the requested documents to *** ***** in addition to my contact information should he have any other questions.

We greatly appreciate this opportunity to make things right with our customer and to take action to ensure clear communication moving forward.

Please contact me directly if more information is necessary at ###-###-####..

Sincerely,

Ashley H*****
Rumpke Waste and Recycling
Customer Service Manager
Customer Answer
Date: 05/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rumpke did not pick up my trash or bulk waste as scheduled. There was nothing in the way to keep them from removing or picking up trash. I live between two houses. My ring doorbell shows them drive by 4 times without picking it up. They picked up neighbors trash on both sides of me but slipped my address and this is not the first time. When this happens I have to continuously call to telling them over and over to pick up the items, by the time they pick up, it’s now time for the next schedule pick up. My city gives us a citation if our trash cans are still on the curb over the weekend regardless if trash is picked up or not. This has gained multiple times.
Business Response
Date: 05/08/2025

May 8, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

Complaint ID: ********
Name: ****** ********
Address: **** ****** ***
** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

We reviewed the account in question, took action to address the issues described and then contacted the customer. We believe we have resolved this issue to the customer’s satisfaction.

The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer.

Please contact me directly if more information is necessary.

Sincerely,

Jessica S******
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:04/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called rumpke on Dec 9th at 12:59 pm when I seen online that rumpke would be taking over *******. The lady that answered the phone from rumpke informed me that my service was paid up to Dec 31st, 2024. So I canceled my service that day and was told my last pick up was on Dec. 31st 2024. Then in February I was sent a $32 bill from rumpke for a service that was not provided. I've never had rumpke service . I was just finishing out my month that I already paid to the business they bought it from.
Business Response
Date: 05/01/2025
May 1, 2025

Better Business Bureau
Attn: Ms. ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

Complaint ID: ********
Name: ******** *********
Address:
** *****

Dear Ms. *****,

At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

We reviewed the account in question, took action to address the issues described and then contacted the customer. We believe we have resolved this issue to the customer’s satisfaction.

The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer.

Please contact me directly if more information is necessary.

Sincerely,

J****** H*****
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my service with Rumpke on 3/12/2025 because they had missed the majority of my pickups for the year and it has been an ongoing problem for the 5 years of service with them. They still owed me a credit of $29.32 because it is a pro rated bill. I asked them to cancel my service and credit my bank account the money due. The following week I was actually charged in the next billing cycle because they neglected to tell me that canceling my service didnt cancel my autopay that i had set with them I called back, they issued a credit for the $76.27. After 10 days the money was not deposited so i reached out again and was told the money was on a check that had been sent. on 4/10 I received a check for the $76.27 only. I reached back out and they said that it was coming on a second check. I have called now 3 times since last week and they just keep telling me that the credit was requested and they are waiting on billing to release the payment but they cant reach billing nor will they allow me to speak with someone.
Business Response
Date: 04/23/2025
April 23, 2025
Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

Complaint ID: ********
********* *****
**** * **** ** ******* **
*** ******* ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we investigated this billing issue with our management team and involved personnel, and then we contacted the customer to share our findings and a resolution.

The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer and to take action to ensure excellent service moving forward.

Please contact me directly if more information is necessary at **** ****.

Sincerely,

Ashley H*****
Rumpke Waste and Recycling
Customer Service Manager
Customer Answer
Date: 04/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do however want to state I have spoken with several people in my area and they have had the same issues with Rumpke. They need to work on their customer service.

Regards,

********* *****
Initial Complaint
Date:04/17/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had trash service through rumkpe for 8 years. Several times a month I have to call for return service. Recently they have refused to pick up my trash. I have contacted them several time the last 2 weeks to return to pick up my trash. I was informed the second phone call that they refuse to pick my trash up because their truck is too big to fit down my road now. Apparently they have purchased new vehicles that cannot fit down roads that they are contracted to service. They failed to reach out or send notification that I would need to change the placement of my trash can. Instead they waited until I made the second phone call for my trash to be serviced to inform me that I now have to put my trash can on one of two different streets, which would be on another persons property. I told them I would not put my trash can on another street because that is not where I was original told to put my can. They refuse to service my trash and have only offered to put credits towards my account. They do have a truck that will fit down my road but will not use it to service my trash, per operations.
Business Response
Date: 04/24/2025
April 24, 2025

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE: Complaint number ********
******** *********
** *** ******* ****** **.
********** ** *****

Dear *** *****,

Thank you for the opportunity to address *** *********** concerns. Customer service is very important to us, and we take her complaint seriously.

We apologize for the frustration *** ********* has expressed as this is certainly not Rumpke’s standard. We are pleased to share that we have been in touch with *** ********* and are awaiting the requested documents needed to review her request for service modifications. Currently, we are working with *** *********, the county, and our operations team, on deciding the best location to place her trash. We are hopeful of reaching a mutually agreed upon solution soon.

*** ********* is working with a member of our leadership team, but should she require further assistance she is more than welcome to contact me directly. My phone number and direct extension are ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Manager
Customer Answer
Date: 05/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I am rejecting Rumpke’s respond due to them not offering a valid solution. They have offered handicap services (which would not be needed if they had not purchased service vehicles that are too large for their contracted routes) which would initially RAISE my monthly bill from $21.86 to $38.24, which is paid quarterly. They are claiming that ********** ** is the reasoning for this change. I feel that I am being discriminated against due to my inability to accommodate their needs. I have also been lied to, manipulated and coerced into believing they a providing solutions that are in my best interest. In the last two months I have called twelve days, numerous times a day. They have only initiated contact with me by phone twice and by email, upon request, once. The two times they initiated a phone call, they contacted the wrong number. After several phone calls that I have initiated they finally informed me that they refunded my account $53.81 for TEN missed services. I am disappointed and overwhelmed at the efforts I have had to personally put into this matter and the lack of solutions they have provided.

Regards,

******** *********

Business Response
Date: 05/12/2025
May 12, 2025

Better Business Bureau
Attn: ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE: Complaint number ********
******** *********
** *** ******* ****** **.
********** ** *****

Dear *** *****,

Thank you again for the opportunity to address *** *********** concerns. Customer service is very important to us, and we appreciate the opportunity to address her complaint.

A member of our operations team visited *** ********** address to better understand cart placement and we are pleased to share that a resolution has been reached. We have been in touch with *** ********* regarding the measures taken to provide her service as expected.

Please feel free to reach out to me if additional information is needed. My phone number and direct extension are ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
Customer Answer
Date: 05/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *********
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for yard waste service alo gsode my regular weekly trash pick up. However, Rumpke won't pick up my yard waste without me having to call in every week about it. So far I have called on 3/18, 3/25, 4/1, 4/7 to complain. Everytime I reach out, the agent confirms my pickup day is Tuesday, that I have a valid service, and then claims to flag the address to ensure collection. I'm told they'll put alerts on the account, that the Operations Manager will be informed and will resolve the issue, yet nothing ever changes. Today, April 15 is my next pickup day. The bin has been out since April 7th and has not been collected. As access also isn't an issue as my regular trash can sits next to it and is picked up without issue. I have emailed customer service, only to be told yet again that the Operations Manager will get this resolved. But that's what I've been told since 3/18/25. I just want the service I pay for without having to jump through all these extra hoops for no reason.
Business Response
Date: 04/16/2025
Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
Marketplace Resource Consultant
*************************

Customer Information ID ********
***** *****
**** ****** **** **
*********** ** *****
Daytime Phone: ###-###-####
E-mail: *********************

Dear Ms. Blake,

At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

We reviewed the account in question, and then contacted the customer. Our operations team has completed the service, and we have issued a credit on the account in the amount of $60.00.

The issue this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciated the opportunity to make things right. Please contact me directly if more information is necessary.

Sincerely,

Connie H*******
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/24/25 Rumpke delivered a recycling cart to my address in error. I have now contacted them 3 times to get it removed. I called again today, 4/9/25, and they said someone came out on 4/7/25 to remove it but didn't see it. The recycling cart has been in the same spot at the end of the driveway since 3/24/25 with a note on it for them to remove it. The first time I called about it on 3/24/25 I was told a request to remove it had been put in. When I called back 10 days later, I was told there was no request to remove it, but a request was then put in at that time. It's now been 2.5 weeks and it's still sitting at the end of my driveway.
Business Response
Date: 04/15/2025
April 15, 2025

Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

Complaint ID: ********
****** *********
**** ******* **
*********** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we investigated this service issue with our management team and involved personnel, and then we contacted the customer to share our findings and a resolution.

The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer and to take action to ensure excellent service moving forward.

Please contact me directly if more information is necessary at ###-###-####.

Sincerely,

Ashley H*****
Rumpke Waste and Recycling
Customer Service Manager
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *********

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