We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Kroger Company has 1860 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.16

    Average of 509 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Richard L

      Date: 07/10/2025

      Kroger uses false advertising to lure customers into their store. They rarely honor the price advertised and then act like you are the problem. The store uses digital coupons that rarely work and require standing in line at customer service to honor their prices posted. I have had numerous problems over the years with this store overcharging on items.

    • Susan R

      Date: 07/02/2025

      June 10, 2025. CAUTION!! Beware serious safety hazard! If you shop at Kroger on DuPont Road in Fort Wayne, Indiana, as you walk out of the store, the wheels of your cart may abruptly lock, stopping your cart without warning. I have spoken with corporate customer service, because this is not the first time it has happened to me. A shorter person or a frail person could be seriously injured when the handle of the cart hits them. I’m not going back until I’ve heard from management that they have turned off this system. (I assume this is an attempt to prevent theft, now that we are checking out our own groceries!)

    • JAMES H

      Date: 07/01/2025

      Absolutely absurd that my medicine was refused do to how far my doctor office is from there pharmacy. Not any other reason other than distance. That is petty and shameful especially they never had a issue filling my medicine in the past. Then it's due to distance. This is absurd.

    • jim p

      Date: 06/27/2025

      Their delivery driver damaged my property, thye have a company called ******** that handles their claims, they offered to pay me with a Kroger gift card, Kroger says it is out of their hands, ******** has been ghosting me for a month.

    • Kerri B

      Date: 06/24/2025

      I ordered a cake from the 24 Street, Port Huron, Mi store 3 weeks ago. I called this past Thursday, June 19th to make sure that the cake would be all set for a 3 year old birthday party on Sunday, June 22nd. I was told the order was all set and would be ready in the morning if the 22nd. I got a call after 12:00 on Saturday the 21st saying that they couldn’t do the cake because they didn’t have the decorations. That left me with out a cake for the birthday party and nobody could do a cake the day before. How do you explain that to a 3 year old that had her heart set on the Spider-Man cake? You can’t. I got an email “apology”. To me, that’s not appropriate. I will never use this place again.

    • Whitney N

      Date: 06/22/2025

      The absolute worst grocery store experience Ive ever had!!! I ordered online groceries and arrived to pick them up it took them 54 minutes to bring them out to me! I even had to call several times to make sure they knew I was there and to please bring my items out!! ****** ****** in ******* (******* **********) is the absolute worst! Do not order online.

    • Natalie D

      Date: 06/04/2025

      6850 N Shiloh Rd, Garland, TX 75044 Location. An item was left out of my pick up order, I understand mistakes happen. I’ve gone back-and-forth about 5+ emails and I still can’t get my 1. 99+ tax back. Now they’re telling me to call Customer Service. I’ve asked twice for it to be escalated to a manager, it’s much easier to use ****** and then you can go in the app and make the request yourself and not have to deal with emailing, calling customer service or this **. It’s been over 10 business days and I still don’t have the money to my original form of pymt in my account. I was excited to use them as an alternative, but the amount of stress that was caused by continuing to have to deal with this. It’s just better for me to shop somewhere else. I just want my money back to the original form of payment.

    • Dewayne R

      Date: 06/01/2025

      Ordered for delivery, never received the delivery but they got my cash

    • Ashley B

      Date: 05/24/2025

      Disappointing Experience with Duplicate Charges and Poor Customer Service I ordered my groceries with the expectation of a smooth delivery experience. Instead, I encountered an issue where, after my groceries were delivered and payment cleared on the 21st, I was charged two additional times on subsequent days. When I reached out, I was informed these were pre-authorizations. However, my bank later confirmed these were actual charges, not holds. To make matters worse, my attempt to resolve the issue was met with unprofessionalism. I was repeatedly called “Sir” despite clarifying that this was incorrect, and the explanation I received—first from a representative and then from a supervisor who claimed to have consulted with finance—was unsatisfactory and inconsistent with my bank’s findings. Based on this experience, I cannot recommend shopping here. I expected better transparency and customer service, and instead, I received inaccurate information and an attitude that left me frustrated. I will not be returning for future grocery orders and encourage others to consider their options carefully before choosing this service.Disputed with my bank, they confirmed they were indeed charges and not holds or auths. More to story but don't feel like posting all. But I will not be shopping Kroger ever again and will be posting on social media full story.

    • Chicahuac N

      Date: 05/19/2025

      I was a boost member with Dillons for about a year. I put up with their delivery drivers and selections of fruits and veggies! Some of the Instacart drivers were just terrible. My last experience in April was the last straw! I ordered $44 worth of groceries and the driver insisted they couldn't find my home after I gave them details on how to find my home. Come to find out after canceling the my order I was thinking charged an extra $21 . To top it off I was charged again the other very next day another $21. Yes I got my refunds and canceled my boost membership after several calls and getting in touch with a supervisor. Now Dillons (Kroger) will never again have access to my bank account and even when I go shopping I now only pay with cash! Had to cancel out my **** and get a new card all because someone decided to help themselves to my bank account. Not to mention all the awful deliveries I had to put up with and get multiple refunds due to rotting produce. ****** learned, if a business is not BBB accredited I won't deal with them. Shame on you Dillons for taking advantage of the handicap and elderly! If I could I'd leave 0 stars! Shoppers beware!

    The Kroger Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.