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Business Profile

Heating and Air Conditioning

HELP Plumbing, Heating, Cooling, and Drains
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.9

Average of 497 Customer Reviews

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Review Details

  • Mary Jo B

    Date: 08/18/2022

    Great service; very nice employees; professional; gets the job done!

  • Tim S

    Date: 08/15/2022

    They are always very professional on time and do great service never do they try to up sale me and service. They always make me feel like my service is the most important one to take care of. Great people.

  • Mel V

    Date: 08/13/2022

    Were experiencing problems with a newly installed Thermostat and HELP heating/Cooling sent tech ************* to resolve the issues. Problem 1) The thermostat was displaying totally incorrect temperature and was using those temperature readings to turn on and off the A/C unit. AJ diagnosed the problem was caused by air leaking through a hole behind the thermostat used to connect wires to the thermostat.. He removed the thermostat, plugged the hole and the thermostat started showing correct temperature. If the installation crew had tested the thermostat installation, this problem could have been diagnosed and corrected without the need for a second trip by a tech. A detailed check-list of what needs to be done and tested by the installation crew would be a great help to the crew and to the customer.Problem 2: More complicated. The thermostat was turning on and off the A/C unit in very short cycles which could potentially wear out the unit and also could increase the energy cost. He patiently worked to diagnose the issue, called the Lennox tech support and talked to 3 different technicians to resolve this issue. In the first two calls he did not get the correct information but he persisted and did not give up. Finally the 3rd call proved to be lucky. On the basis of the discussion, he resolved the issue. He told us that he learned something new today !!! We salute his persistence in getting to the bottom of the issue and doggedly worked to solve it. We fervently hope that HELP hires such good quality, details oriented tech support persons !!!

  • Holly V

    Date: 08/12/2022

    Always honest and timely. Thank you for the professional service.

  • Raj T

    Date: 08/04/2022

    Always a good experience. Friendly and knowledgeable technicians who get the job done with minimal fuss.

  • Amy K

    Date: 08/03/2022

    Professional, efficient service. Garrick was friendly and explained all he was doing.

  • David N

    Date: 07/28/2022

    Dylan was great Helpful and explained everything to us. A great asset to their team

HELP Plumbing, Heating, Cooling, and Drains is BBB Accredited.

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