Complaints

This profile includes complaints for Tempoe, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tempoe, LLC

  PO Box 36464 Cincinnati, OH 45236-0464

• 

  Tempoe, LLC

  1750 Elm St. STE 1200 Manchester, NH 03104-2907

• 

  Tempoe, LLC

  7755 Montgomery Rd Cincinnati, OH 45236-4291

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i went online to tempoe to check my account and see when final payment woyld be for item i purchased in april 2021! Ive emailed the company several times woth no response! Ive called and when i hit prompts i get put into a survey about my customer service experience without even being able to talk to anyone! With all the complaints i see now im wondering if this is a scam company! I show my last payment was supposed to be on august 12 but theu show it was returmed but i contacted my bank and they show the attempt wasnt even made until today the 17th so now i show a late fee for somethong that wasnt my fault! Also ive been trying to look at purchase option online it says to call but i cant get anyone on the line! I want to know the balance on my account so i can be done with this fraudulent company ive paid wY more than product was worth at this point lease agreement says i should pay 718.07 by time i was done now im way over that since making payments since april 2021 eveey 2 weeks! I believe im done with my account and am owed money

  Customer Answer

  Date: 08/18/2022

  Problem:
  I leased product from why not leasit via sears website in april 2021 paid initial $60 payment and then 9 payments of 73.12 and 25 of 71.81 and upon looking at my lease agreement which us attched it shows id pay 718.08 for said product with the payments mentiond above ive paid 2513.33 for said refrigerator how is this legal! My agreement is attached and i feel im owed alot if money and no additional payments should be withdrawn im seeing this is a commin issue with this company and nothing is being dine to shut them down! I want this resolved asap! Ive called multiple times today and get immediately prompted to a survey about customer service whne i didnt talk to anyone! I have bank statements confirming payments! Ive emailed them multiple times and got no reply back! I want my payments stopped and i want a refund of $1795.25 which is the differemce in what i paid vs what agreemnet says i would pay!
  
  
  Desired Resolution:
  Refund

  Business Response

  Date: 08/21/2022

  EMPOE, LLC (“TEMPOE”) is constantly striving to improve upon the customer experience and this includes explaining the program in more detail. Briefly, our program requires lessees to lease their items for a 5 month initial lease term. Upon completion of the initial lease term our customers have 3 options. Such options include: (1) Purchasing the property by exercising the purchase option; (2) continuing the lease on a periodic basis by retaining possession of the property, in which case additional periodic payment(s) must be made in the same frequency and amount as during their initial term; (3) terminating the lease by returning the property to us in good condition, fair wear and tear excepted. If the lessee does not contact TEMPOE to set up the purchase or return of their leased items, their lease will continue on the same schedule until they make arrangements to purchase the item or return the item. This means that if a customer doesn’t exercise their purchase or return options after the completion of their initial term, their lease will continue for another payment period. After the end of that period, customer will have the 3 options again. This process continues until a customer purchases their leased items, returns their leased items, or reaches their maximum lease term.
  Your lease with TEMPOE, LLC was opened on April 17th, 2021 with *********. On May 14, 2021, a TEMPOE agent attempted spoke with you regarding your option to purchase the leased merchandise, however, at that time, you requested we stopped calling you. We have placed you on our do not call list, however, we continued to advise you of the terms of the lease via email. 
  
  
  Therefore, in accordance with the terms of your lease agreement, your periodic payments continued as a Buyout was not completed once you have met the 5th month term. These terms were presented to you before signing of the lease and as well as after. 

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ******

   

   

  i have never recieved a call or talked to any agent and requested to be placed on a do not call list so that is false information being reported on their end! Also was never called or given options! Their terms were never explained and the advertisement of it when i bought it was lease to own! Paying 2154 for a product that cost $600 is insane and illegal practice! If the refuse to resolve ill have to take further legal action they should refund part of my money i have seen they have done it for others and i will not be satisfied until something is done to rectify illegal business practices

  Business Response

  Date: 08/31/2022

  During
  the term of your lease, TEMPOE sent you emails on several occasions regarding
  your option to purchase the leased merchandise, however, at that time, you
  chose not to exercise your early purchase options. The emails were named
  "Don't Miss Out, Early Purchase Option Available!" and
  "Friendly Reminder - Lease Minimum Term Approaching". In accordance
  with the terms of your lease agreement, your periodic payments continued. As
  a courtesy, TEMPOE closed your account for the amount paid and will be
  issuing a refund of $511.84 back to the method of payment on file.  Should you have any additional questions,
  please reach out to TEMPOE’s customer experience team at ###-###-####. Our
  standard business hours are between 12pm EST and 5pm EST Monday through
  Friday. If you reach us outside of those times, please leave a voicemail with
  your name, and a phone number and we will contact you within 24 business
  hours.

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  How long for the refund? 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a lease agreement with Tempoe LLC and my monthly payments were deducted from my back account monthly, I never missed a payment. After a year of making payments and paid the amount on the lease agreement, I noticed Tempoe was still collecting payments 3 months after I completed the payments. I called Tempoe customer service about the payments and they informed me about the lease buyout of $800. I asked customer service to deduct the 3 months of payment and I was more than happy to pay the balance, but they informed me the new buyout amount was nor $1200 and I had to pay the full amount for Tempoe to stop charging my bank account. I had offer to pay the balance (3 months - $800) but they refused all the time. I have now a collection charge of $2500 from ******** ****** ******** on behalf of Tempoe affecting my credit score.

  Business Response

  Date: 08/16/2022

  Thank you for bringing this matter to our attention. We have reviewed the details you provided and researched the account history for your lease. TEMPOE, LLC (“TEMPOE”) is constantly striving to improve upon the customer experience, and this includes explaining the program in more detail. Briefly, our program requires lessees to lease their items for a 5-month initial lease term. Upon completion of the initial lease term our customers have 3 options. Such options include: (1) Purchasing the property by exercising the purchase option; (2) continuing the lease on a periodic basis by retaining possession of the property, in which case additional periodic payment(s) must be made in the same frequency and amount as during their initial term; (3) terminating the lease by returning the property to us in good condition, fair wear and tear excepted. If the lessee does not contact TEMPOE to set up the purchase or return of their leased items, their lease will continue the same schedule until they make arrangements to purchase the item or return the item. This means that if a customer doesn’t exercise their purchase or return options after the completion of their initial term, their lease will continue for another payment period. After the end of that period, customer will have the 3 options again. This process continues until a customer purchases their leased items, returns their leased items, or reaches their maximum lease term.
  
  Your lease with TEMPOE originated on October 18th 2016. On April 8th 2017, you were quoted $810.00 to close your lease and it was declined at that time. Since the buyout was not completed, the lease payments continued. From May 11th 2017 through November 16th 2017, we've made  numerous attempts to collect past due amounts on the accounts. Our records indicate that this is 0 valid debt. As a result, your account was sent to a third party buyer.
  
  TEMPOE is a separate company from **** ***, and TEMPOE no longer owns the accounts.  We apologize for any inconvenience this may have caused you, but you will need to reach out to the third party for resolution on your account:
  
  ******** ****** ********
  *** ********** *****
  ******* ** *****
  ###-###-####"
  
  

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never purchased an item through TEMPOE, I have actually never even heard of this company until a fraudulent collections was added to my account. This needs to be corrected immediately. I have reported this fraud to Experian as well. This company should be sued and liable for the fraudulent accounts they are creating and the trouble they are illegally causing people.

  Business Response

  Date: 08/16/2022

  Thank
  you for bringing this matter to our attention. We take matter involving
  identity theft and fraud very seriously. Upon receipt of your complaint,
  TEMPOE’s Fraud/ID Theft Investigation team will be contacting you via e-mail
  to discuss this matter further.  Your
  response to the Fraud/ID Theft Investigation team's e-mail will aid in our
  continued investigation into your complaint.
  Thank you for your continued cooperation in resolving this matter. 

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time if they take these matters seriously and correct their mistake.
  
  
  
  Regards,
  
  
  
  ******* *******
  

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a freezer in February 2022 from *****! When it was delivered it was brought to our attention the door was warped! We kept the freezer because the ***** Manager told us that they would replace the door to the freezer! April came and we called again and we were told door was back ordered and with no delivery time given we were then told the freezer was just going to be replaced! Middle of July still no results! Called again and this time we were told that WhyNotLeaseIt had placed a pick up and destroy order on our account for the freezer! They then attempted to have us pay off our loan even though they placed this order and they made it very clear we were not getting a replacement freezer! Freezer was picked up by ***** July 27,2022 and we were given numbers to report to WhyNotLeaseIt so that we would receive a full refund for the defective freezer! Now here we are August 8,2022 and we contacted WhyNotLeaseIt for the status and they give us the run around that we have not returned the freezer and there is nothing they can do because we did not send them an email proving the freezer was returned! Nothing was said about this email on July 27, 2022 when we called and gave them the serial number and all the information they told us was needed to initiate a return! When we reported the numbers for the return the lady told us it would be reviewed and we would either have a refund or an answer in 5-10 business days! All I want is this to be resolved and my money refunded! We never would’ve kept the freezer had we been told they wouldn’t fix the problem or replace the freezer! In my eyes this was fraud!

  Business Response

  Date: 08/12/2022

  Thank you for bringing this matter to our attention.  We apologize for any inconvenience this may have caused you. Our customer experience team has contacted the Store for the return information. At this time, our Funding department has not received any return/cancellation information from the store. Without the store advising our Funding team that a return has been completed, we do not receive the funds to issue a refund. has confirmed they have a copy of the receipt, however, when they try to verify the information. 

  
  We will postpone any payments due for 45 days to allow ***** the time needed to verify the information. Should you have any additional questions, please reach out to TEMPOE’s customer experience team at ###-###-####. Our standard business hours are between 12pm EST and 5pm EST Monday through Friday. If you reach us outside of those times, please leave a voicemail with your name, and a phone number and we will contact you within 24 business hours.

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the lease and set up payment to be able to own the washing machine and at the time it was for the 11th period with the listed date 11/5/2021 in the amount of $582.96 was what was the remainder to own it. I was doing bi-weekly payments of $101.63
  total amount paid: $1,386.19
  Tempoe did not stop taking payments after I completed the required payments, which lead to an overpayment to Tempoe of $803.23. I contacted them on multiple occasions with the request to receive the refund for the overpayments that they took. A woman said she sent a request for refund and would be received within 2 weeks, it did not. I did not hear anything back. I contacted again today on 8/2/2022 and they said it was denied because they cannot offer me a full refund of what was overpaid due to their mistake. They resent a request for only 3 last payments of $101.63 which equals a total refund of $304.89
  
  I am entitled to my money they took due to their error. I am being shorted $498.34, IF the request even successfully goes through or if they just do not do it again. It has been 6 months of what should of been my final payment and trying to sort this out for months to get them to stop payments and issue a refund. I just want to receive the full overpayment amount successfully. I have all documentation to prove the amounts and dates.

  Business Response

  Date: 08/08/2022

  Thank you for bringing this matter to our attention. We have reviewed the details you provided and researched the account history for your lease. Your lease with TEMPOE, LLC was opened on June 11th, 2021. During the term of your lease, TEMPOE sent you emails on several occasions regarding your option to purchase the leased merchandise, during your early purchase options. However, at that time, you chose not to exercise your early purchase options. In accordance with the terms of your lease agreement, your periodic payments continued. TEMPOE leasing is not the same as a rent-to-own program. As a courtesy, TEMPOE closed your account for the amount paid. We will also grant a refund of four payments of $101.63. Should you have any additional questions, please reach out to TEMPOE’s customer experience team at ###-###-####. Our standard business hours are between 12pm EST and 5pm EST Monday through Friday. If you reach us outside of those times, please leave a voicemail with your name, and a phone number and we will contact you within 24 business hours.