Complaints
This profile includes complaints for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a contract for payroll services in good faith. Paycor was unable to completely and accurately convert and implement payroll data for our employees. We terminated the contract, feeling that any further attempts Paycor made to modify employees' payroll data would lead to errors in paying our employees in an accurate and timely manner. Ultimately, attempts to implement could not be completed in the timeframe necessary to begin the contract on 4/1/2025; we notified Paycor of our concerns and termination of the contract prior to beginning to receive any type of actual service from Paycor. We are happy to pay the last half of the implementation costs - a total of $199, of which we have already paid half. We dispute the charge of $2,778.00 completely.
Business Response
Date: 06/11/2025
We
have reviewed your Better Business Bureau complaint. Per the attached CSA, the
Implementation Recovery Fee is assessed if a request is made to terminate prior
to their first payroll run date, which is what occurred in this case. Attached
is also communication from the Payroll IC where she indicates she spoke with
****** the day before receiving the letter that they wished not to move
forward, and there was no other information provided as to why. Given the
context provided, the Implementation Recovery Fee is valid.Customer Answer
Date: 06/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Response I sent yesterday is below. The company has made no attempt to contact me regarding the payment issue or this complaint.
Complaint #******** follow-up. I received an email from the BBB to give an update on any progress regarding my complaint filed on 6/6/2025. This issue is not resolved. I have not heard from Paycor regarding my complaint. Please let me know if there is anything additional required of me to keep this complaint active in a pursuit for a resolution. Thank you - ****** ***********
Regards,
****** ***********
Business Response
Date: 06/20/2025
We want to ensure your concerns are fully addressed. Our Critical Response team has attempted to reach you and received your response today 6/20 directly to Catrina. She will be in communication with you to work towards a resolution. Thank you for your attention to this matter. We want to ensure your concerns are fully addressed.
Customer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Catrina,
Thank you for your response. I urge you to listen to the training conversations, as the implementation is in no way complete. This would have caused significant issues if I had attempted to go live and pay employees. I did not sign the contract with any intention of terminating it prior to the commencement of service or during the contract period. However, the last attempts at training left me with no choice but to terminate the agreement entirely. The implementation was far from complete, and the training had not been finalized. There were too many loose ends to resolve before the start date for the second quarter. I had to conclude that I could either postpone going live or terminate the agreement. Ultimately, my lack of confidence in the integrity of the employee information imported by Paycor left me with no other option but to terminate. I am willing to discuss a discounted amount—50% of the $2,778 billed for Paycor’s efforts—acknowledging that it was a failed attempt to finalize the agreement.
****** ***********
Regards,
****** ***********
Business Response
Date: 07/03/2025
We have thoroughly reviewed your complaint and the details provided. Based on our Client Service Agreement (CSA) and the information available, Paycor's position remains unchanged: without additional evidence demonstrating a violation of the CSA terms, the assessed fees are considered valid.Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint against Paycor, Inc. based on my unsatisfactory experiences with their payroll services and ongoing billing issues.
*Background:*
I recently utilized Paycor's payroll services for my pharmacy locations. However, I encountered significant challenges with their support team, which ultimately prompted me to discontinue their services.
Despite receiving confirmation from Paycor that I would not incur any further fees following the termination of services, I have continued to be billed monthly for services that I have not used for the past couple of months. To date, I have reached out to their customer service multiple times regarding these unauthorized charges, but I have only received inconsistent and unhelpful responses.
*Issues:*
1.? ?*Ongoing Billing:* After terminating my services, I was assured by Paycor that no further fees would be charged. Despite this, I have been billed continuously.
2.? ?*Lack of Customer Support:* My attempts to resolve this issue have been met with vague answers and no resolution, contributing to my frustration with their service team.
3.? ?*Access to Payroll Documents:* As I am currently preparing my business taxes, I requested access to my payroll documents for the period while I was using Paycor's services. Unfortunately, they have refused to provide these documents unless I pay an alleged outstanding balance, which I dispute.
*Resolution Requested:*
I kindly request the following actions:
•? ?Immediate cessation of all unauthorized billing to my account.
•? ?A thorough review and removal of any extra charges that were applied after I ceased using Paycor's services.
•? ?A complete copy of my payroll documents from the time I utilized Paycor's services, without additional charges.
I trust that the BBB will assist in mediating this situation and ensure that Paycor, Inc. addresses these unresolved issues promptly. Thank you for your attention to this matter.Business Response
Date: 06/10/2025
We have received your
Better Business Bureau complaint regarding ongoing billing, customer support,
and access to payroll documents following the termination of your services. We
understand your frustration and are addressing each of your concerns.
Billing After
Termination
Your service was
effectively closed on March 6, 2025. While standard service charges ceased on
this date, certain items are billed in arrears, and fees associated with early
termination would still apply as per your Client Service Agreement (CSA).
Via the screenshot
attached and listed below, our records show the following charges after your
termination date:
March
18, 2025 (***********):
Non-Sufficient
Funds - Service Fee: $35.00 (incurred March 11,
2025)
Account
Closure Convenience Fee: $171.00 (incurred March 6,
2025). This fee is charged for account closure with less than 60 days' notice, details
concerning notification time required can be found in the Terms &
Conditions, which is referenced in the CSA.March
31, 2025 (***********):
Non-Sufficient
Funds - Service Fee: $35.00 (incurred March 21,
2025)April
15, 2025 (***********):
Non-Sufficient
Funds - Service Fee: $35.00 (incurred April 3,
2025)
Promotional
Chargeback: $406.50 (incurred March 5, 2025). This fee is
detailed in your CSA and applies when an account is closed before the
promotional period concludes.
We confirm that a previous
charge for 2025 W2 processing, which you disputed, was adjusted and you were
never debited for that invoice.
Access to Payroll
Documents
Clients are automatically
granted access to their account for 60 days following closure at no additional
cost to retrieve necessary reports. Access to documents beyond this 60-day
period is billable. If you require further access to your payroll documents,
please contact ****************************** for assistance.
We aim for clear
communication and value your feedback. We encourage you to review your Client
Service Agreement for details regarding termination clauses and associated
fees.Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.These charges were not disclosed to us prior to signing up, nor were they explained by the termination team. In addition the termination team took their sweet time and did not try to reach us due to going on vacation and this is not our fault. we are now out of compliance with our insurance providers and incurring additional penalties. We respectfully request that Paycor waive these fees and expedite delivery of our reports.
If we cannot reach a satisfactory resolution, we will consider pursuing reimbursement of our losses through small claims court.
Thank you for your prompt attention to this matter. I look forward to your response.
Regards,
**** *******
Business Response
Date: 06/17/2025
Your Client Service
Agreement (CSA) outlines the detailed terms and conditions, and by signing,
clients acknowledge responsibility for reviewing this document.
Following service
termination, access to the Paycor system, including reporting and
documentation, is provided for 30 days at no charge. Clients are responsible
for retrieving necessary information within this period.
Based on the above, the
assessed fees are valid and remain due. As a one-time courtesy, we can provide
specific reports you require. Please detail your needs, and our team will pull
and email the requested reports to you.Initial Complaint
Date:05/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paycor uses deceptive methods of advertising one price for its payroll services, then they jack up the fees to include things you are not told about, such as "Federal Wire Fees", or a $200 "Tax Exception Filing Fee" for correcting a problem Paycor was responsible for creating, that they promised to credit, but did not. They already have taken the money from my checking account. Paycor charges sales tax every month, that is against the Law in *************. A payroll service is a service and services are not subject to sales tax in *************. See ****************
As an employer with a single payee payroll, I am horrified that a large and established company like Paycor is able to operate as a custodian of payroll funds in multiple states. Between the deceptive marketing practices and incompetent administrative processes, I'm disgusted with the performance and service provided by this company.
My Goals:
1.) Recover, in full, my ** WIthholdings taxes, including interest and penalties
2.) Recover, in full, all monthly overcharges and fees and I was charges and not aware of due to the deceptive sales practices of Paycor (I will share ALL documents upon request). ex: Federal Wire Fees, Tax Exception Filing Fee. Look at what I was promised for first year investment costs verses what I was charged, its all there.
3.) Recover all ** sales tax that was illegally collected from my company for payroll services. Services are not subject to sales tax in **.Business Response
Date: 06/05/2025
We want to ensure we are
addressing your Better Business Bureau complaint regarding fees, tax filings,
and sales tax charges. We understand your frustration and appreciate you
detailing your concerns.
************* Withholdings
Taxes
The ************* withholding
taxes collected to date have already been remitted to the state agency, and as
such, we are unable to refund these amounts directly to you.
Miscellaneous Fees
When clients sign the Client
Service Agreement (CSA), it includes a direct link to Paycor's Terms &
Conditions. These terms outline various items, including miscellaneous fees
that may not be explicitly detailed on the CSA itself.
Federal
Wire Fee: Our records indicate that the documentation you
provided to Paycor (Form **** and the ************* Power of Attorney)
contained an incorrect Federal Employer Identification Number (FEIN). Due
to this inaccurate FEIN, Paycor was unable to remit your Form *** payments
electronically, necessitating payment via wire transfer. Wire fees are
outlined in our schedule of miscellaneous fees.
Tax
Exception Filing Fee: Similarly, the incorrect FEIN provided prevented
Paycor from filing your Q1 returns electronically. This situation
constitutes an exception and, as per our terms, incurs a tax exception
filing fee.
************* Sales Tax
Paycor classifies itself as a
Software as a Service (SaaS) provider and taxes appropriately and is compliant
under ************* law under Chapter ***. You can reference here:
Chapter
*** Section 1 Definitions ****************
*** *** *******. - ****************,*********************************************************************************************************Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
After initiating my original complaint with the BBB, I paid my CPA to research where we stand with regard to payroll compliance and taxes vs. what is in the reports from Paycor. According to the research conducted by my CPA, there are outstanding issues with our payroll tax compliance reported by the ** *** and IRS respectively, vs what we has been reported to us by Paycor. Furthermore, we have not received a credit for a fee that was promised to be returned to us.The outstanding issues are as below. For the convenience of Paycor, I've includes the Paycor case numbers.A.) Paycor Case Number: ********. Withholding taxes in the amount of $315.43 due to ** *** for the period ending 3/31/2025 were not submitted/ properly credited to my account, causing my company to re-pay these ** withholding taxes. Can Paycor please make sure we are properly credited with ** *** for these taxes paid? Paycor said in an email that my ** *** account had a registration error. When I called ** *** they assured me my account was very much active, up and running. I had to re-pay these taxes, plus penalties and interest to keep additional fees, penalties and interest from accruing. Where are my withholding's? Did they get paid to **? If not, please return the funds.B.) Paycor Case Number: ********Subsequent to our April 21, 2025 payroll package, and the *** filed by Paycor on our behalf, there should have been *** withholding should have been paid to the IRS on behalf of our company.The IRS shows the following *** payments for our company this year:2/14/2025: $2,006.833/26/2025: $2,006.83According to the IRS Business and Specialty tax representative, no payment is shown for the April 21, 2025 payroll. Only the two payments above are shown as being made. Where is this payment credited, or where are the funds?C.) Paycor
Invoice I********** Our representative said she was going to reverse one of the charges for $200. Please see the attached email.I would like to ask Paycor to please be sure that the following issues are accomplished to close this complaint:
1.) All of the payroll withholding's deposits made on my companies behalf by Paycor, that have NOT been properly credited to my company (mentioned in item A. and item B. above) are properly credited, or promptly returned to my company so we can pay the withholding's as required by law, ourselves.
2.) Item C. above, please return $200 fee that was promised to be returned by our rep, as per the attached email.
Regards,
****** **********
Business Response
Date: 06/13/2025
We are responding to your
additional concerns regarding your account.
A) Regarding
************* Withholding Taxes (Paycor Case #********): We have reviewed this concern. The April 2025 filing
you referenced (Paycor
Case Number: ********) was rejected, but the tax payments were still sent to the agencies,
however, the payments sent are likely not applied to your EIN due to the issue
with the agency (** ***). We have an open Tax Notice case (#********)
dedicated to researching and resolving this matter with the *************
Department of Revenue to ensure Paycor's payments are properly credited. Any
overpayment identified will be refunded to you via an agency refund.
B) Regarding ***
Withholding Payments (Paycor Case #*******): Your Case #******** pertains to a tax notice for the
state of *************, not the federal ***. As of May 6, 2025, the Q1 2025 ***
return has been accepted by the IRS. Paycor has sent three *** payments; the two you noted plus an
additional one on April 30, 2025. All of these payments were sent via wire.
C) Regarding Paycor
Invoice I********** for $200: We have received approval to submit a $200 goodwill credit to address
this fee, as requested.Customer Answer
Date: 06/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.We thank Paycor for working on resolving some of the issues. There
remains one important outstanding issue, however. This is a *** IRS
payment issue, specifically, that I am speaking about. This is the one remaining outstanding issue that needs to be corrected. Sending the ** *** notice to Paycor on Case #******** was an error on my part, agreed and understood. The Paycor case number that applies to the *** deposit in question from April is Case #********.
Confirming there is an issue. On 6/17/2025 8:30 am, I just
got off the phone with the IRS business specialty tax line. My company
has been credited the following *** deposits in 2025:
2/14/2025: $2,006.83
3/26/2025: 2,006.83
4/26/2025: This Deposit has NOT been credited to my company.
We have been advised by the IRS that the normal time frame for a tax
payment to be credited to a company account would be two weeks. More
than a two weeks have passed since 4/30/2025, therefore, the payment was
not sent to/ applied properly by the IRS and my EIN number was not
credited for the deposit of $2,006.83 on April 30,2025.This is the one remaining outstanding issue that needs to be corrected in order for my company to be satisfied and close this complaint with the BBB. At the moment, we are out $2,006.83 that has not been properly applied to our *** withholding. That's a problem. Thank you.
Regards,
****** **********
Regards,
****** **********
Business Response
Date: 06/25/2025
Our tax treasury team
confirms that the payment in question was made via wire on April 30, 2025. We
have no indication from the IRS that this payment was rejected.Regarding your statement
about an open tax notice case for a missing tax payment: Case ********, which
concerned a ************* state and late tax payment, was thoroughly addressed
and closed with explanation on June 12, 2025.While we note another case
entered by you on June 2, 2025, the documentation provided was identical to
that submitted for the closed ************* tax notice case (********).
To further investigate
your claim of a rejected payment or missing tax payment, please provide us with
any specific tax notice or documentation from the IRS that indicates a
rejection or outstanding issue. Once received, we will promptly forward it to
our tax notice team for review and resolution.Customer Answer
Date: 06/26/2025
Better Business Bureau:
I spoke to the IRS this morning and they confirm, I have now been credited for the deposit on 4/30/2025. Please close complaint ID ********. I find that this resolution is satisfactory to me.
Regards,
****** **********Initial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We decided we were terminating our account with Paycor. I reached out to them in the beginning of April to ask them how we move forward with closing our account. On April 14, I spoke with an agent about closing our account and giving them the 30 day notice. They said we would need to give 30 days notice in order to avoid any fees associated with closing the account within 30 days. I explained that on April 14, I plan to submit the 30 day notice paperwork and that we would need the account closed on May 14(30 days). We run payroll on the 15th and 30th of every month. I confirmed that even though we would be closing our account on May 14 we would not be penalized for not running a payroll in May because our last payroll date will need to be April 30 the agent told me that not be a problem. Fast-forward to May 8 where we received a $230 cancellation convenience fee for closing our account before 30 days. I contacted several agents after this. Everyone told me something different. I tried to explain that the last payroll date of April 30 is not same as account closure date. I outlined the account closure date with the agent the day I submitted the 30 day notice to close our account. But because I put April 30 as our last payroll date, they closed our account early on May 1 and told me that that was my fault. Then I spoke to another agent that told me that the account convenience cancellation fee was actually not because we closed our account too early. It was to ensure that they were going to continue to pay our taxes correctly as they closed our account. I then asked for additional confirmation from this agent that this cancellation convenience fee was to make sure that our taxes got paid? On top of our monthly Invoice for services and she confirmed yes I actually have a copy of this transcript where she straight up, lied to me. WE WERE WRONGLY CHARGED and want a refund!Business Response
Date: 06/03/2025
Our team has reviewed your case and supporting details, and we are processing the refund. The ACH refund is expected to be processed by the end of this week, and you should receive the funds by June 9th.Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paycor filed a quarterly 941 with the IRS for $50k (normally $8k). IRS stated that whoever filed the errored return must re-file with a $0 amount. Paycor refuses to fix the error. They also filed incomplete W2's with the IRS after I requested that they not file them as my current provider was going to do it for the entire year ( I used Paycor for one (1) payroll), which they also refuse to fix.Business Response
Date: 05/23/2025
Our team has received your concerns, and we've escalated your case (********) to our Tax Research team. An IRS specialist will be reaching out to you via email to address the specifics of your situation. We've also attempted to contact you by phone and left a voicemail.Customer Answer
Date: 05/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I have received initial contact emails (no phone call or voice message as they stated), stating they would look into the matter, but the issue is not been resolved.
Regards,
***** ****
Business Response
Date: 06/05/2025
As of 5/27/25, our tax team has been in contact with the client and has established themselves as a point of contact to review the
duplicate 941 issues. Attached here is the latest email sent to the client. We look forward to working towards a resolution with Laura directly.Customer Answer
Date: 06/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.As you can see in the email attached, Paycor responded, however they refuse to reverse their IRS filings for the 941 and the W2s, they told me to do it myself, even though I was well within their window to stop the filings from being submitted. None of this would have happened if they had better communication and customer service from the beginning.
Regards,
***** ****
Business Response
Date: 06/13/2025
Upon review of the case with
the client and our Tax team we see we followed up on 6/9 and advised the client
we would honor the request to process the amended 941 and a case for zeroing
out the W2s. We did highlight the risks of zero filings and the delay the
client could face due to the IRS investigation this is going to cause.
We've copied the team’s full
email below:
“Upon reviewing the
situation, I would like to highlight some potential risks associated with
filing zero returns. Filing zero returns to correct duplicate filings might
delay the resolution of the issue, as the IRS will need to investigate and
verify the accuracy of the return. This could prolong the process and create
further complications. The IRS may also consider zero returns as frivolous if
they believe the filing is an attempt to avoid tax liability or claim a refund
improperly. Which may result in significant penalties and additional
scrutiny.
We do recommend filing an
amended return using the original figures recorded vs the current (new)
figures, as this approach ensures that the IRS receives accurate
information and reduces the likelihood of penalties, audits, and
delays. As well as the agency does favor this option over filing
zero returns. We can provide you with copies of the original 941
return.
However, if you still want to move forward in Paycor filing zeros, we will
honor that request. I will submit an amended return case for the 941 and create
a case to have the W2s zeroed as well.”
We have not received a
response from the client since this email was sent.Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was referred to Paycor through my bank (***** *****) to handle payroll and tax filings for my small business. From December 2024 through May 2025, I experienced severe negligence from Paycor’s representatives, resulting in over $1,000 in charges due to rejected filings with the ******** Department of Revenue.
I notified my Paycor representative in December 2024 that I had formed a new ********-based LLC and needed help updating my Tax IDs. Despite multiple emails and text messages, I received no actionable guidance and was never given proper access or instruction to enter the required tax IDs. My cases were closed prematurely, and I was charged for “missing tax IDs” even though I had been actively seeking support for months.
Eventually, a representative admitted that no filings were ever attempted for ******* (confirming they knew I was based in ********), but they refused to refund the fees, citing the platform as “self-service.” However, I was never shown how to use the platform properly and was repeatedly ignored or misdirected.
This experience has caused financial loss and business disruption. I am requesting a full refund of over $1,000 in improper fees and a formal acknowledgment of Paycor’s mishandling of my account. I am also filing a claim with small claims court, as Paycor has refused to take responsibility for this error.Business Response
Date: 05/20/2025
We
appreciate you bringing your concerns to our attention through the Better
Business Bureau. We understand your frustration regarding the tax ID filings
for your ********-based LLC and the resulting fees. Upon investigation our
support team has addressed this escalation with the client regarding claims
that sales was not responsive & they did not receive any direction on how
to add the tax IDs. In the attached the client was sent an email on 11/22,
prior to processing their 1st payroll, requesting the client provide
tax ids for **, ***** & ** Locals. In the 2nd email sent on
11/27 client was moved to ongoing service and the email gives direction on how
to reach out to support via Support Center. It also provided specific direction
on the missing tax IDs & how add the IDs to avoid fees. There are only 3
cases opened by the client starting 4/1/2025 addressing this & the client
was provided direction in these as well.
Based
on the documentation of these communications and the guidance provided, the
assessed fees for missing tax IDs are considered valid. We understand this may
not be the resolution you hoped for, and we encourage you to review your
records for the aforementioned communications from Paycor.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Briefly, the timeline is:
January 6th – termination letter sent, case number is ********, no further communication received from Paycor.
January 28th – email sent by us requesting status of termination request.
Deactivation Team requested client ID (which was already included in the subject line).
We responded to this request on January 28th.
February 4th – email sent by us requesting status of termination request. Received reply with case number ********, no further communication received from Paycor.
February 17th – email sent by us requesting status of termination request. Received reply with case number ********.
We escalated by sending an additional email including Cyndi P****, Danyel B*****, Hannah C****, Jeanette M******* and Corina M****, Received reply with case number ********.
February 18th – received lost client correspondence from deactivation team.
Replied to Paycor on February 18th with requested information. We asked to confirm account was closed and no further fees would be incurred. No further communication received from Paycor.
The timeliness of this is entirely on Paycor, not us.
March 21st - received past due notice.
March 25th – replied to past due notice indicating we have previously asked that Paycor confirm account was closed and no further fees would be incurred. Received reply with case number ********. No further communication received from Paycor.
April 7th - email sent by us requesting status of account closure and billing. Received reply with case number ********. Received response from Alex S******. Received reply that they did not receive the closure details until February 18th.
April 10th – email sent by us requesting time to discuss. No reply from Alex or Deactivation Support.
Paycor has caused every single delay and has required us to unreasonably manage the deactivation of our account through complete lack of communication and response by their deactivation team.Business Response
Date: 05/19/2025
Paycor has reviewed the
timeline and determined that the account closure convenience fee was applied
according to the agreed-upon Terms & Conditions, as the required 30-day
notice prior to leaving Paycor’s
services was not provided. Paycor completed
the account closure form on behalf of the client on February 18th, 2025 based
on information provided. While the initial email regarding closure was sent on
January 6th, the necessary formal notification adhering to the 30-day
requirement was not completed until February 18th, after multiple follow-ups
from Paycor.Customer Answer
Date: 05/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Paycor did not respond to or acknowledge our January 6th termination letter until we followed up with them on January 28th. On January 28th, their deactivation team requested our client ID which was already included in our termination letter. We provided our client ID and did not hear back from Paycor. We sent an email on February 4th requesting status of termination request, but did not hear back from Paycor. On February 17th, we sent yet another email request status of termination and escalated the email by including additional Paycor employees. On February 18th, we received additional information request from Paycor and we provided this information on the same day.
The issue is that they appear to have certain procedures they are requesting to close the account, but are not communicating timely and we were charged as a result. If they had replied to our termination letter on January 6th, we would not be charged an additional month. They keep saying that they didn't receive the information necessary to close the account until February 18th, but that process was being driven solely by us. They appear to have a broken system in place that favors their lack of engagement.
Regards,
******* ******
Business Response
Date: 05/22/2025
Paycor has attached screenshots of the email response after Paycor received the
clients communication regarding closing their account on the evening of
1/6/2025 which provides clear direction and links for the client to close their
account.
Paycor
did not receive a response to this email until the client opened multiple new
cases on 2/17 which triggered the deactivation team to send the follow up email
on 2/18/2025. Since there is record of Paycor providing the needed direction
for the client to close their account this would be a valid fee.Initial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our payroll has not been paid out and we have not received our funds back from Paycor.
I have attached the emails from Paycor which are different then what was stated in the call with Paycor.
Payroll was submitted and when the pay date was incorrect a call was made to Paycor to update. We were informed they could still pay our team on the correct date of 4/25/25. After over an hour on the phone and lengthly process the customer support could not get the systems working properly. They stated they would submit a ticket to payroll and had me send a screen shot of what I could see as it did not match what they could see.
Our team was not paid on 4/25/25 and our funds over $17,000 have not been returned. As a small business we cannot pay our team until the funds are returned. Paycor has stated not until May 7th which is way past the time frame we should be paying the team. We found out yesterday a team member was paid only to have the funds removed from their account due to Paycor doing a reversal with the bank. They could remove funds immediately and tell us they could help us and in the end they have not and still have our funds and closed our concern and will no longer reply.
We would like our funds returned asap or our payroll run asap. We would also like to cease any further business with Paycor without any financial obligations to them.Business Response
Date: 05/06/2025
We understand the critical
nature of timely payroll for your employees and the impact any delays can have
on your business operations. We have initiated a review of
the events described and are working to understand the specifics of the
situation. Our team is committed to resolving this matter as quickly as
possible. A member of our support team has reached out to you directly on 5/2
and 5/5 via email to discuss the situation in detail and work towards a
resolution. We appreciate your patience as we address this matter.Initial Complaint
Date:04/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a paycheck that was processed on 8/23/2024. The check was sent back to my bank with the reason Refer To Maker. My Bank took the money back out of my account which is 883.77 dollars on April 4,2025. The bank said they never received the money. I filed report with Paycor report #********. I called them when I received the paperwork and they wouldn't let me attach it to the case # and said they would not investigate.
On the other hand my bank reprocess this check April 1, 2025 and it got kicked back to them.
I would like to know how come it took my bank so long to reprocess the check. Would like for Paycor to investigate and I would like to get my 883.77 dollars back. Someone has my money and I am not getting any answers.Business Response
Date: 04/29/2025
Hello. Thank you for communicating your situation. Our team is actively working towards a solution and will be in contact with you shortly.Customer Answer
Date: 05/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Paycor has gotten in touch with me but I have not received my money back. This response says they are investigating. This is an acceptable response from Paycor but it is not a resolution.
Regards,
***** *********Initial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We started with a payroll company (Paycor) for our business on Jan 1, 2025. After 5 weeks, we made a decision to leave Paycor and go back to our previous provider. We bought new timeclocks from them and had them set up 12/23 and were waiting for Paycor to activate them. Through occasional email only communication, the timeclock person was asking for info that had been previously provided and was telling us they were not available on our network (not true). At the same time, we had processed 4 payrolls and Paycor staff had yet to succeed in getting our payroll to show up in our accounting program. We finished January with a $150,000 expense that was not in our accounting program and no hope of that changing soon. On Jan 30, with no further progress on either issue, my office manager and I decided we had to move on from Paycor. As you can see in the documents, we informed Cody B***** of Paycor (the only responsive person we knew) that we were leaving. Our 5th payroll was completed. I provided reasons briefly on 2/3 and with more detail on 2/10. We had paid for January services already, including for timeclocks that we hoped would be working soon. We had not paid for the first week of services in Feb. We heard nothing from the company until we got a bill on March 7, for a full month of Feb work. At that time, we responded that we had left. They said we owed them for Feb and for 30 days after March 7th as they have a 30 day notice requirement. I provided the emails to Cody B***** from Feb 3 and 10 and just got robotic responses with no change. The 30 day notice requirement, I found after reading a document of fine print that had a link to another document with multiple pages of fine print. We are not disputing paying for 30 days, however, we think 30 days should start on Feb 3 when we notified Cody. We have already paid that 30 days and more. We provided a tax exempt document and we continued to be charged for sales tax. We should not have to pay moreBusiness Response
Date: 04/09/2025
Hello! Thank you for reaching out and expressing your concerns. Our team has been in contact with you to confirm the correct information. They are actively working towards a solution for this issue.
Customer Answer
Date: 04/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.There are 3 issues at hand but ultimately the issue of who owes who money after Paycor's inability to provide adequate service to our account, causing us to end our working relationship.
1. Timeclocks installation failure on Paycor's part after 4-5 weeks of ***** ***** making them available on our network. They have continued to bill us for them despite never being able to use.
2. Our payroll information was never dropped into our accounting system after 5 weeks of working with them. It was their job to work with our accounting software company to accomplish this. There was no sign that this was going to be completed. Ultimately, this is why we left Paycor.
3. The 30 day notice to leave Paycor - to find instructions for leaving Paycor, one must go to the fine print of a multipage document and find a link to another multipage document, where in the fine print is the required 30 day notice. That in itself is not an honorable way of doing business. That being said, we are not arguing whether we should have to pay for an additional 30 days after leaving. We are arguing over the date of the notice. We emailed our termination notice with the only person we had contact on Feb 3. Paycor does not want to acknowledge that date. We heard from no one until we received a bill on March 7 for all of February services. At that time, Paycor said we were giving 30 days notice as of March 7. This would require us to pay for 62 days of service for which they did nothing (not the required 30). My latest communication from them acknowledges the Feb 3 notice, but says because 30 days takes us into March, then we owe for all of March as well.
4. A minor issue which speaks to their sloppy work, I emailed a tax exempt form to them on Jan 16. We continued to be billed with taxes. It was just acknowledged here in April. They are "considering" crediting the taxes back to us.
Most frustrating is the fact that know one will call me to discuss, despite repeated requests.
In my opinion, they owe us approximately $700-800 (after the 30 day notice is paid) for failure to provide timeclock services and taxes. I think that they think we owe them somewhere between $500 and $1300. I would be willing to walk away if no more money exchanged hands or was billed.
I do have a zoom appt with one person next Monday morning, 4/21. Maybe we can reach a resolution. Thanks for your help.
Regards,
*** *******
Business Response
Date: 04/22/2025
We appreciate your patience and updates. A member from our team has been in contact with you to establish the action items to resolve the issues. Our team is continuing to work towards a solution and will remain in contact with you over updates on the time clock return process, billing concessions, and other discussed items. Thank you!
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