Complaints

This profile includes complaints for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

• 

  RR Plumbing Roto-Rooter

  280 Meredith Ave Staten Island, NY 10314

• 

  Roto-Rooter Plumbing & Water Cleanup

  3 Alan B Shepard Jr Pl Ste A Yonkers, NY 10705

  
• 

  Roto-Rooter

  1691 Town Center St Aurora, IL 60504

• 

  Roto-Rooter Plumbing & Water Cleanup

  1353 Lear Industrial Pkwy Avon, OH 44011-1360

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's the entire timeline of my experience today:
  
  10AM-12PM: This was the expected time the technician was supposed to arrive.
  10:26AM: I call to find out what the ETA might be and was told my time window should've been 4 hours instead of two. Meaning the person who scheduled me, mislead me.
  2:35PM: At this point they have completely missed both windows and I called them again. I was told that It will be another 30 minutes depending on traffic.
  3:10PM: Now they have 3 broken promises on the ETA, so I call again and speak to a supervisor. She said they're gonna be another 30 minutes. Plus the supervisor will call me back with an exact map location to let me know how far the drive is currently.
  3:25PM: I call again because the supervisor didn't ever call back. This is now 4 broken promises from Roto Rooter. I expressed how much of an issue this has become and the time wasted (mine and my tenants who had a night shift and lost all their sleep waiting). Was told they'll be there in 15min.
  3:42PM: I called again because still no-one has come. 5 broken promises, and 6 hours wasted (3 people affected, so cumulative 18 hours) so far. I asked the dispatcher to give me the map location themselves as they have access. They handed me to another supervisor (night time). He refused to give me any more information. In his mind, I was now bothering them and he's refusing to give any ETA whatsoever, and the map location. This is unacceptable and he was very mean to me on the phone. Review the phone records.
  4:00PM: Now is when the plumber actually showed up, 6 hours late. They also charged a ridiculous amount for such a simple problem (toilet handle). In addition, they didn't have the right part available. They have an off color handle that doesn't even match the toilet. They wanted an additional payment to go out and get a matching one. They clearly pressured us because of course after the wait we want to proceed. Overall, I feel disrespected and believe i've been scammed.

  Customer Answer

  Date: 11/08/2024

  Hi, the company I added is roto rooter based out of ********. Not sure how the business information got changed, I wouldn’t submit that. 
  

  This is the correct business which I put in the complaint: Roto-Rooter Plumbing & Water Cleanup
  ***** ********
  
  
  
  ************************

  Business Response

  Date: 11/11/2024

  Our General Manager spoke with customer, and we will be covering for customer to get another company to fix his plumbing issues and will cover cost up to the same amount that was already refunded to customer. thank you, 

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/19/24
  Roto Rooter
  Invoice #********
  
  Roto Rooter was contracted to mitigate a leak in our house. Their work was completely shotty with little to no communication. They would show up on a day completely unannounced to check the progress, and upon being terminated, they failed to return for their machinery for 4 days while it take up space in our kitchen and bathroom. After termination, Roto Rooter sent us a fraudulent invoice with not only inaccurate billing information, but they forged our initials and signatures on a daily log which neither my wife or I ever had seen previously.

  Business Response

  Date: 11/08/2024

  We pulled off the job at the first mention from customer that our work was no longer wanted. Although we do not believe our team every signed the dry logs for the customer, we cannot be sure that is the case. The customer lives in a gated community that requires approval for entry where the customer knowingly approved our team's arrival each day. The billing for the work completed is correct, we would consider reducing the bill to remove the days of equipment where the customer believes our team did not show up. The customer waived their three days right to cancel when signing the initial agreement and authorized immediate work to mitigate any additional damage from their water loss. 

  thanks

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  In an attempt to collect for their faulty service and lack of organization, Roto Rooter forged documents in their documentation emailed to me.  I have requested a complete set of their documents on our job as I believe they committed fraud on additional pages also.  These actions are not only unprofessional, but they are illegal!

   

  The only part of their response which is accurate is that their employees had access to our house, but there was never a log provided to verify their work, much less my wife or my initializing any documents.

   

  I believe these illegal actions should be further examined on a larger scale, and my invoice shall not be paid.
  
  
  Regards,
  
  
  
  ***** ******
  
  

  Business Response

  Date: 11/22/2024

  We stand by our original statement

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Roto Rooter unclog a shower drain at our house on July 19, 2024. It was a routine service that lasted no more than 10 minutes. Despite the routine nature of the service, we received a bill for $463, far above comparable plumbers’ rates. We paid the bill. We were informed orally by the plumber that there was a 6 month warranty on the service and that we should call Roto Rooter again if the drain became clogged again within 6 months. This was also reflected on our invoice. The company website also states that there is a 6 month warranty on any drain unclogging service. Our drain became clogged again in November 5, 2024. We called Roto Rooter again, only to be told that we may have to pay for them to come out and unclog the drain again. We mentioned the warranty, and they said that they would only honor it if we had our invoice. We had lost track of our physical invoice. We asked if they have the record of the warranty on their end; they said no. They offered to email us a copy of our invoice to show the technician. We agreed; they never sent us an email of our invoice. They then offered to send out a technician, who again they said WOULD BE CHARGING AGAIN for their services without an invoice proving warranty (which is on their website!). They still had not emailed us this invoice! We declined the technician, as we were not willing to pay an exorbitant price for a service which should have been under warranty. We have bank records of the payment for the initial service.

  Business Response

  Date: 11/06/2024

  Not sure who the customer spoke to, either way, even though a tenant landlord, we are sending someone back out.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REwas contacted to assist with a clogged toilet. It was extensive so they used the camera and found large section of main sewer line was damaged, needed replacement. I needed to get the work done quickly so did not get another estimate-paid $14,000. I was told the work would be done in 2 days. The excavation and pipe replacement was completed. The workers said they would return the next day at 830am. I was told I should not use the water or flush. I called RR at 11am bc no one showed up. The person who answered the phone was rude. She said someone would call me. At 1230pm, I still did not receive a call. I called again,told that someone would get back to me. At 2pm, I received call from the employee that did contract.He said he would get back to me. At 330, I called again,asked to speak with the manager,Sam. I was told he left for the day. I asked to have him call me. The person who did the contrac called back at 430, stated they couldn’t fill the gaping hole until the township inspected the line! This was the first time I heard this-asked why I was promised that work would be complete in 2 days. He said he would come over to run camera to see if I could use water. He never called, never showed up!!! I called my plumber, who checked the line FOR FREE, said that we could use water! Also informed me he would have done the job for half the price! I was overcharged, mislead as to when the work would be completed,not informed that the township needed to be involved. As well as not being able to reach ANYONE the entire day! I wasted entire day waiting for them to come, unaware that there was no plan of anyone coming! I still don’t know if anyone from the company obtained the permit!

  Business Response

  Date: 11/05/2024

  We spoke with Ms. ****** and cleared up all issues.  The permit has been filed and we are able to get a courtesy inspection today. once this is completed we will schedule the trench to be backfilled.  We are also going to have someone come out to their property at 4pm to hydro jet the rest of the main to clear out any possible scale and debris from the work that was done.  She also has my direct contact information do if they have any further questions or concerns they can call me directly.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/13/2023 under warranty for $10,250, Roto-Rooter of ****** ******** replaced the drainage pipe from the house to the street and added a back water preventer. I had started a permit with the City of ******, but when the city reached out to them, they never returned their contract. They also did not get permission from my neighbor to dig into his property. The system backed up in October and I have since had it camera-ed and a report written. The original pipes were not put in at the correct pitch and no vent was added to the roof. Roto-Rooter says their warranty is only for the glue between the pipes, but one would assume that is true on the given that the system is not put in properly. I'm still facing the problem of backing up and the expense of having the system be regularly jetted or more because of their hasty and poor job.

  Business Response

  Date: 11/02/2024

  Roto Rooter will work the customer to make proper repairs under the warranty.

  Customer Answer

  Date: 11/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a phone call where it was agreed that the work would be overseen by a master plumber, documented and photographed as it proceeds, and would be done under the inspection of the City of ******. On these terms I accept their response.
  
  
  
  Regards,
  
  
  
  ********* *** *****
  

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/24 we had a sewage line backup due to partial collapse and tree roots growing in the pipe. Contacted Roto-Rooter and they came out right away and they were able to open the pipe partially. Ran camera through the pipe and told us that the pipes needed replacing. They wanted our deductible of $1,000 plus $600 for running the camera through the pipe. They conned us into taking out a ********* credit card knowing that the insurance company would only pay $10,000 and we are stuck with the remaining $5,000. They embellish their prices, they do work that is not involved in the claim then they charge you for it. They did more damage than was necessary and they did not right their wrong. They don't return calls and in the long run we know that we are going to get stuck with thousands of dollars that is unnecessary because they know the insurance company will only pay a certain amount based on comparative cost pricing. They were deceptive and dishonest with us in our time of trouble. We want the pricing re-evaluated based on the true issues at our home and not the extras that they added or the inflated prices.

  Business Response

  Date: 11/01/2024

  We spoke with the customer and explained what all of the
  charges were for. Roto Roter collected the $1,000 deductible as a down payment to
  begin work. If the insurance company takes that money from another invoice, we
  will refund the money once we receive payment. The $600 payment was for the
  drain cleaning, and will be refunded back to the customer.
  The ********* Bank account is not a credit card. It is a
  line of credit specifically for Roto Rooter services which the customer is
  using to pay for their excavation services.
  The water mitigation invoice is with the insurance adjuster
  and we will come to an agreement with the insurance company to resolve any “unwarranted
  charges.”

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  
  
  Regards,
  
  
  
  ******* * ******
  
  

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They advertise as BBB Accredited but the BBB site says they are not Accredited.
  They start with very high prices, make all sorts of verbal promises but their technicians have little or no skill. Tech named Richard #3039 quoted $650 to eliminate a gurgling sound when toilet was flushed. When I explained that other companies quoted $250-350, Richard gave me a "discount" reducing cost $400. I said yes IF he eliminated the "gurgling" sound the toilets were making when flushed. He agreed but was unsuccessful. He insisted on payment none the less and when I asked to speak with a supervisor she threatened to attach my home if I didn't pay. I noticed other low ratings on other sites.

  Business Response

  Date: 10/31/2024

  Our technician was on site at customer house on 10-29-24 and quoted them $641.00 to snake Main sewer line. Roto-Rooter does not price match with other customer, And we also do not charge customer if they refuses service after price is given.  Customer had a problem with the pricing. Then with management approval technician told customer it would be $400.00 and once dropping the line we will have a sewer specialist put a camera down the line as a courtesy to see what is occurring in the main line. Customer refused to pay the $400.00 and stated that he wanted the camera guy to finished the work. And that he still heard gurgling in his toilet. Tech was able to provide flow to allow our camera guy to come back and put a camera down the line. When asked to pay for the service that does NOT INCLUDE THE camera inspection since its a (courtesy we do)AFTER tech is done with providing flow. Customer was explained that this is NOT part of clearing the line and payment will have to be given so we can send a camera specialist out. Customer refused and kept referring to "job not complete" and i explain the drain cleaning was and we can ONLY send a camera specialist once the reduce amount provided to customer is paid. Customer was also made aware that the gurgling can be due to a breakage in the line, but we cannot be certain till line is camera once PAYMENT is provided. 

   

  Customer was not charged anything for the services provided. 

  Roto-Rooter will be happy to send a Sewer Specialist to camera inspect the line once payment of $400.00 is made.

  Thank you, 

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Roto-Rooter for their damaging and unethical practices at my rental property, **** ******** ******* ********** ** *****.
  Our tenant reported that the carpet in the bedroom was wet and that there seemed to be a leak. The property manager contacted Roto-Rooter to identify the source of the leak and to dry the area. On August 19, 2024, a technician from Roto-Rooter visited the property and conducted extensive demolition work, removing walls around the bathroom and in the bedroom, as well as baseboards and a large piece of carpet, which were then discarded. Additionally, Roto-Rooter provided my property information to *** Construction without my consent.
  Shortly after Roto-Rooter's visit, my property manager was contacted by ***, who claimed they would work with Roto-Rooter and the insurance company to provide an estimate for repairs based on Roto-Rooter’s extensive damage, amounting to $23,868. I later discovered that ***** estimate was excessively high, and none of the proposed work addressed the actual leak. The source of the leak was never identified by Roto-Rooter despite many follow-ups made over six weeks.
  At this point, the insurance company employed a leak detection service, and we also sent a plumber to inspect the property independently. Both quickly identified that the leak was from the shower pan and expressed concern over the extent of the unnecessary demolition performed by Roto-Rooter. The tenants lived in a disruptive environment for nearly ten weeks due to the ongoing repairs and the state of disarray caused by Roto-Rooter's actions.
  Ultimately, ***’s estimate was rejected by the insurance provider. Despite this, *** continues to demand a cancellation fee on a contract secured under misleading circumstances.
  We suspect the collusion between individuals from Roto Rooter and *** to create unnecessary repairs and unethical business practices. We demand compensation for the damages caused.

  Business Response

  Date: 11/02/2024

  We are investigating this and gathering the details of what has gone on. We do not have any affiliation with *** and we do not refer any contractors to perform reconstruction services for our customers.

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  
  We have communication records between *** and my property manager indicating that *** reached out to us with specific details about our property that we did not provide directly to them. *** representatives mentioned that this information was sourced from your Roto-Rooter team following their demolition work. This contact occurred shortly after Roto-Rooter’s visit, during which extensive and arguably unnecessary damage was caused, adding to our financial and logistical burdens. Additionally, *** implied they were coordinating with Roto-Rooter, which fostered an expectation that their services were necessary and sanctioned by you as part of the resolution process.
  Your claim of having no affiliation with *** and not referring contractors conflicts directly with the documented experience we have of ***** unsolicited approach, which they explicitly stated stemmed from Roto-Rooter’s involvement.
  I have attached the communications received from *** that confirmed that individuals from Roto Rooter provided them with contact information and that they called the property manager shortly after your technician's visit.  I also attached the communication from my property manager who questioned how *** got the property information.  
  
  Regards,
  
  
  
  **** **
  
  

  Business Response

  Date: 11/22/2024

  Roto Rooter has no affiliation with ***, has received no remuneration, and is not involved with any contract that may or may not exist between *** and any other parties.
  
  We have not charged for any services in the complainant's home, and our controlled demo for water mitigation is consistent with the S500 ANSI/IICRC Standard.

  Customer Answer

  Date: 12/08/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I appreciate Roto Rooter’s decision to cancel the service charge, which reflects a commendable willingness to address customer concerns and uphold ethical practices. However, while resolving this specific complaint is a positive step, it does not address the root cause of the issue: the actions of certain individuals representing the company.
  

  
  The extensive and unnecessary demolition at my property, failure to identify the actual source of the leak, and unauthorized sharing of my property information with a third party suggest unethical practices. These behaviors not only resulted in significant inconvenience and financial burden for me but also pose a threat to Roto Rooter’s reputation.

  While Roto Rooter can discharge one complaint at a time, the underlying issues will persist, and more victims may come forward if the individuals responsible for such unethical conduct are not held accountable. The company’s overall reputation and integrity could suffer if proactive measures are not taken to prevent future occurrences.
  I strongly urge Roto Rooter to conduct an internal review of this incident, identify areas for improvement in employee oversight to ensure transparency and ethical practices.

  thank you,

  
  **** **
  
  

  Business Response

  Date: 12/12/2024

  Roto-Rooter has completed an internal investigation with the Branch management team. Roto Rooter assumes no liability for the actions of third-parties
  as we have no partnership with these parties.
  The leak was promptly identified and documented accordingly. 
  All demo performed is consistent with Water Restoration practices,
  and those practices are standardized in the ANSI/IICRC S500 and S520.

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I strongly disagree with your conclusions and claims.
  The leak was not promptly identified. If it had been, neither my insurance company nor I would have needed to hire an independent leak detection service.
  Citing ANSI/IICRC S500 and S520 standards does not justify the extensive, unnecessary demolition performed, which caused disruption and expenses while failing to address the actual issue.
  Your disclaimer of liability for third parties does not excuse the unauthorized sharing of my property information with ***, which led to further complications.
  Your denial of accountability ignores the harm caused by individuals representing your company and the failure to fulfill the service for which you were engaged.
  
  Regards,
  
  
  
  **** **
  
  

  Business Response

  Date: 01/04/2025

  Roto-Rooter performed an internal investigation at time of complaint. Roto-Rooter continues the same position as previously stated in response to original complaint.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called Roto Rooter for water puirung though our garage related to apparently leaking pipes. The car out charged 750.00. The next day we used the vath upstairs and the same thing happened again. They came and said we shouldn't have been charged that amount. They unclogged the lines but did not repair or run a camera. The next morning a camera was run and broken pipes under the house was diagnosed. They gave an estimate of 10,200.00. We did not qualify financing so we got other prices and used another company. When work was complete and water upstairs used after a week of waiting the pipes were still broken. Roto Rooter charged 750 and did not fix a thing upstairs except to diagnose the pipe broken under the house. We paid another company 400.00 to fix what Roto Rioter charged for and did not. We want 400 dollars refunded to us.

  Business Response

  Date: 10/30/2024

  We will refund the $750 paid for service. 

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roto-Rooter Misrepresented Services, Charged Excessive Invoice
  
  I am filing a complaint against Roto-Rooter Services Co. for deceptive business practices and excessive charges.
  
  The Issue:
  • Roto-Rooter employee, Ed I*****, misrepresented himself as an insurance adjuster and misled me into believing my insurance would cover mold remediation.
  • Despite an agreed-upon estimated cost of $5,000-$10,000 (DocuSigned after work completion), I received a final invoice of $15,067.60.
  • As a senior citizen on a fixed income, I cannot afford this unexpected cost.
  
  Details:
  • Ed I***** pressured me to begin mold removal before the insurance inspection, jeopardizing the claim.
  • I trusted his assurances that insurance would cover the cost, which turned out to be false.
  • The final invoice significantly exceeded the estimated cost.
  
  Desired Resolution:
  • A revised invoice reflecting the agreed-upon maximum cost of $10,000.
  
  Additional Information:
  • I have attached a copy of additional documents.
  
  Please investigate this matter and help me reach a fair resolution.
  
  Sincerely,
  ***** *******
  ###-###-####
  (******************)

  Business Response

  Date: 10/30/2024

  Spoke to customer, we are sending new invoice to reflect original invoice amount range between $5-10k. The new invoice amount due to the customer that was agreed upon was $9000.

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******