Complaints

This profile includes complaints for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

• 

  RR Plumbing Roto-Rooter

  280 Meredith Ave Staten Island, NY 10314

• 

  Roto-Rooter Plumbing & Water Cleanup

  3 Alan B Shepard Jr Pl Ste A Yonkers, NY 10705

  
• 

  Roto-Rooter

  1691 Town Center St Aurora, IL 60504

• 

  Roto-Rooter Plumbing & Water Cleanup

  1353 Lear Industrial Pkwy Avon, OH 44011-1360

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. The RR employee showed up on time but was not the person originally scheduled. He went over paperwork and the hold harmless clause. He asked how old the house was and the condition of pipes. Part of the drain pipe is exposed in the basement and has never leaked. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. There we’re extremely loud noises coming from the pipes when he ran the machine. These noises literally shook the house. I checked on his progress concerned he may be damaging the pipes. He was struggling to get the snake down the pipe at turns. The banging and grunting kept going for quite a while. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. I then thanked him and headed to the coast for the weekend. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. I called RR and informed them they broke the drain pipe. Also contacted my insurance to get directions for filing a claim. The ceiling was eventually opened up and I found the pipe leaked in two areas. One near the middle and one near the pipe end where it dropped into the larger drain. RR tried to scope the pipe but did not succeed in finding any leak. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. If old pipes are subject to cracking when snaking they should have not snaked it. Should have gone straight to replace. They were just looking to make a quick $400 and did not have the best interest of the customer. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. I also think they shop over my insurance deductible. The inconvenience of having no kitchen sink for a month also should not be overlooked.

  Business Response

  Date: 02/07/2023

  I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation.  I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. We also
  have a hold harmless signed by him before we started the work.  Our Drain tech used the proper equipment when he was on site as well.

  Customer Answer

  Date: 02/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  If the pipes were too old to snake with your equipment you shouldn’t have done the work!   The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician.   You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded.   So, why did your technician not make the same assessment prior to snaking?   Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner.   Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use.  
  
  
  Regards,
  
   
  
  ***** *******
  
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I called Roto-Rooter to my house to unclog a pipe. I left to go to work and my girlfriend was present when they arrived. It was a simple job to unclog the pipe, but they scared her into believing that they couldn’t leave the premises without a “water restoration job” which ended up being $4,500 (which was never communicated to her) they did the job and left and didn’t give a receipt or anything to indicate how much this was going to charge. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. I feel this was incredibly unethical and a bad business practice. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. This company needs to stop this practice immediately. Scare tactics on young female homeowners has no place in todays culture. This needs to be stopped.

  Business Response

  Date: 02/09/2023

  Roto Rooter does not use its own pricing for water restoration. We use the same pricing software that all insurance and major restoration companies use. We can settle on this for $4,000.00 if it is paid within the next 5 business days. We also offer financing options. 

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Another Roto-rooter technician followed up with a camera. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary.
  
  I declined the service.
  
  On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Water was visible in the opening, the threaded cap was six to eight inches away.
  
  I called Roto-Rooter to return to my home and remedy the clog. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. I was notably upset. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. The second Rotor-rooter technician left.
  
  I called a local service who came to my home on 2/02/23. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23.
  
  The local serviceman resolved my issue. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. I have not heard back.

  Business Response

  Date: 02/06/2023

  Full refund of $616.00 has been processed to credit card ending ****. Email to customer has also been sent with refund details. Issue resolved.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,
  
  Here's what's happened: On Sunday, January 29, I had sewage back up in my basement. I called Roto Rooter, they came out Monday morning. *****, the employee who came out, used a camera to look at my lines and cleaned what he could. He called for his supervisor, ***** S, and he came out. They told me that they likely problem was near the end of the pipe, close to the street where it connected into the main line. They wrote me a proposal for $5,750 to come Tuesday or Wednesday and do exploratory digging and "jet to clear" to fix the problem. They talked over that it could cost more once they find out what happened and really were pretty great. I got a second opinion on Tuesday morning, and they agreed with the assessment but wrote me a proposal for $4,455 but couldn't start until next week. I decide to go on with Roto Rooter because not using any toilets in your house is awful, and the hotel costs would be more than the difference. Tuesday comes, no permits but they did have a two-person crew out to look at it. Wednesday, no one came and I had to track down what happened. Thursday it rained. Friday, they sent a guy here who said he couldn't do the job as proposed with only two people and instead needed four people -- but, ****** manager said they could if I paid $25,500. I said no, demanded my money back and scheduled the other company. ***** was great and I appreciated him being available on his day off. But, what happened is unbelievable -- it feels like a bait and switch, especially since they had someone out previously in the week to see the site and certainly should've been able to say whether modifications to the bid were needed instead of at the last minute on a Friday, which was the fifth day of no sewer in my house and I even told them I was pretty desperate to get it fixed at this point.

  Business Response

  Date: 02/13/2023

  Customer was upset over the cost of the repair. Our initial quote went up due to us having to adhere to our safety policies and keep our crew safe while working in the road. There was no way for us to safely complete the repair without closing down the road and blocking off the area. We issued a refund in full for the customers deposit.

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My basement flooded about July 26. 2022.. I called Roto Rooter to come pump the water out of my basement. I paid the men cash money. Upon completion they called their adjustor to come and assets my damages. I told the adjustor that my insurance company said they did not cover floods. She said because this was from a disaster t it would be covered. I asked her up front how much it would cost me, she said only the cost of my deductible. However, the insurance did not pay. Roto Rooter sent me a bill for $11,400.00 for taking the damaged clothes, and furniture from the basement, cleaning the floor, and putting some fans in my basement for a week. I don't have $11,000.00 dollars. I just filed a chapter 7 bankruptcy a year ago. I cannot borrow that kind of money and FEMA would not pay it because I am being overcharged. Now Roto Rooter is threating to put a lien on my house because I cannot pay them. I am 69 years old and could not work long enough to pay that.

  Business Response

  Date: 02/03/2023

  Spoke to customer about her invoice, she was not happy that she received a formal demand letter for payment and notice that if not paid she would be sent to collections and a lien placed on her house. I suggested she pay the invoice off. She stated she did not have the money. FEMA paid her initially $4,000 and then an additional $10,000 and that was according to her, for her loss and not us. She then said she was calling her bankruptcy lawyer and hung up on me.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Roto-Rooter to come out and clear clogged and leaking toilet and to look at slow draining bathroom sinks. They fixed the clogged toilet and leak but advised that the issue was due to mainline problem which they couldn't fix. They did attempt to clear the bathroom sink; however upon working on the sink they broke the pipe and trap underneath and water leaked everywhere and damaged the ceiling below (which had not been the problem before they were out). They refuse to come out and repair the damage to my sink and refuse to speak to me regarding the damage. I contacted my home warranty to have them send someone out to fix it and they will not fix it because the problem is not cause by "normal wear and tear" and is therefore not covered by my policy. I want them to either repair/replace the pipe and trap at no cost or refund me the cost of my having it repaired/replaced.

  Business Response

  Date: 02/13/2023

  Tech performed service and found disconnected sink drain with offset threading. Drain showed extensive wear and signs of previous repairs. Tech reconnected sink at no charge. Tech explained to customer and showed area of previous work. Leak that was stated is in interior walls and is not related to work Roto-Rooter performed. 

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  There was no leak after the 2nd technician they sent out repaired the sink. It was the trap in the sink that was knocked loose and the underneath pipe sink that was broken by the previous Roto-Rooter technician that caused the initial leak and there was NO LEAK INSIDE THE WALL. This has been confirmed by a different company who came out to actually unclog the sink the next day after Roto-Rooter replaced the trap & pipe. The leak was from the broken trap in the sink and the pipe under the sink which had never leaked prior to the first Roto-Rooter plumber. The technician that made the repair said absolutely NOTHING to us about any leak inside my walls and there is no sign of any leak at this time.. if there was a leak inside the wall it would still be LEAKING which it is not  so that is a completely false statement they've made. I still have a damaged ceiling downstairs below the sink area from the leak caused by the first repairman which they've not offered to compensate or correct.

  
  
  
  Regards,
  
  
  
  ***** *************
  
  

  Business Response

  Date: 02/15/2023

  Work performed did not damage any existing line. Sinks and walls were not to code at time of service. Complete work originally charged for is correct and without issue. Additional work can not be performed for services that were not charged for. No refunds will be issued as service charged for is is working as stated by the customer. 

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I have included the report from my home warranty based on the findings by the plumber who came out immediately after Roto-Rooter plumber left and my sink starting leaking into the floor and the downstairs ceiling. As you can see it was not caused by common wear and tear. Again never had a leak from that sink until IMMEDIATELY Roto-Rooter was out "working" on it. I've had 2 other companies out and no one has diagnosed leaking inside of my walls. NO ONE. I do not want Roto-Rooter out to fix anything as I would never use them or recommend them to anyone however, I do expect them to fix or pay for the repair of my downstairs ceiling which was caused by the damage their plumber did. It is amazing how since the pipe and trap were replaced I haven't seen a drop of water anywhere it shouldn't be which disputes their claim the damage is caused by leaking in the walls. They caused the leak in the first place and should be held responsible for paying for my ceiling repair.
  
  
  Regards,
  
  
  
  ***** *************
  
  

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/30/2023 hired Roto Rooter service company to unblock my tub and check a couple other things . The other items wasn't a issue but the tub was . The associate from Roto Rooter Brian R **** came out told him the problem. Looked at the scope of work and referred me to their item price list . It would cost me $ 530.00 to take care of my problem. After a hour of so , was having issues . He stated he would have to go through the sink in the bathroom to snake the line . While he was snaking the pipe he broke the connection on the pipe stating it was installed improperly. It was working find for years till he touched it. As he was snaking the line he made a big mess under the sink and bathroom area.. why he didn't use a bucket or plastic is still a mystery. After all of that he stated that the line need to be scope by a camera probe. So he clean up a little bit my wife said she will clean the mess up . He said he will contact his boss about the scope for the next day before noon time . He presented his bill for $ 530.00 dollars. And went on his way . The problem has not been resolved and my line is still clogged. Still no shower or bath . His office contacted me around 1:30 pm the following day and stated they couldn't do the scope because the pipe was to small and would have to excavate my bathroom to do the job. I told him that I was dissatisfied with the work sofar and I wasn't happy with their company for what I already paid for . He seemed not to care or suggest a alternative. I told him that I wasn't going to pay anything else or have my bathroom torn up either . So I paid $ 530.00 dollars for nothing else but a messy bathroom and clogged bath tub line and a leaking sink that I will have to hire someone else to do . I'm very upset with this company for not providing services I request or what I paid for .

  Business Response

  Date: 02/01/2023

  We have refunded the customer his money. 

  Customer Answer

  Date: 02/13/2023

  The reason I haven't responded back is that I  have not received a refund check from roto rooter or my cancelled check return to me with apology from the company. Until I  receive these items the complaint is still open . They stated they refund me on February 1st . There is No Proof of it .
  Thank you 
  ***** ******* 
  

  Business Response

  Date: 02/15/2023

  Customer wrote us a check and filed complaint with our company prior to us depositing the check. After informing us of their service experience we in turn wrote void across customer check and mailed it back to them at their home address. 

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *******
  

  Customer Answer

  Date: 02/15/2023

  Roto-Rooter has not returned my cancel check as they stated. Or sent me a refund check .  And No Apology letter from the company or a reimbursement check for the additional expense that I occurred to repair what was broken by their employee . Which was $ 330.00 dollars to fix my sink damage   and tub .

   

  Customer Answer

  Date: 02/23/2023

  There seems to be a communication problem between me and Roto Rooter.  Being told and texted one thing and them doing the opposite. I tried to be patient and try to work with Roto Rooter with some type of resolution. It comes to a point when compromises doesn't work and legal assistance is warrant. I've contacted legal assistance in  this matter. Maybe this will result in a solution to this matter. 

  Business Response

  Date: 02/24/2023

  We issued a refund to this customer. His original check was never cashed and was voided and mailed back to the customer. Unless the customer can provide a bank statement showing that the check was in fact processed we are considering this complaint handled to the satisfaction of the customer. Customer keeps reopening the complaint in BBB but we fulfilled all sides of our duties. 

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called roto rooter to come out and replace a water heater that was no longer working on December 23rd. They come and install a new water heater that I supplied brand new from Home Depot and they charged me $1657.69 for the new install. The guy installs it and a day after he installs it, it starts leaking so I called roto rooter back and they sent someone out to check it out. New guy comes out can’t find where it’s leaking so he changes the valve and reglues it incase it’s that, tells me if it’s still leaking in 2 days to call back so in 2 days it’s still leaking so I call back and they send another guy. This guy comes out on 12/31 and says he doesn’t see a leak as there is water filling up the pan that sits underneath the water heater. He says he has to call his manager to see if he should take it apart, he comes back saying the manager said not to take it apart as he doesn’t see any visible leaks even though as he was outside calling his mama her I shop vacuumed the pan and by the time he came back in there was water in the tray. He tries getting me to sign a paper saying I agree with him that there’s no leak but I did not as I didn’t agree. So then I call to complain and the manager says he’s going to send a more experienced plumber out. So next day 1/1 new guy comes out and says it’s a faulty water heater and was part the first guys installations fault so they install another new one “free” of charge since it was part the companies fault. Then the one he installs that night starts leaking worse than the first one they installed, so I call back and they come back out and tell me it’s another faulty water heater and they can install another water heater but it’s going to cost another $550. I told them no as I don’t trust their work anymore and go with another company. At this point I had to rip up brand new flooring and our floor is full of water damage because of the 10 days of trying to get them to fix it properly. Also have videos of the water heater leaking.

  Business Response

  Date: 02/01/2023

  Good Morning,
  This customer had a ***** water heater that they purchased (****** or ** dont remember) installed 12/23/22. On 01/02/23 It was discovered that the ***** water heater that the customer purchased had a manufacturer defect.
  Tech **** explained that we can  install another water heater but we can not replace it for free because they purchased the water heater. Customer was advised to purchase a ao smith or bradford white. Homeowner purchased another ***** water heater against our advise. Because ***** has know manufacturer defects. This new unit also was leaking. Homeowner did not want to pay us to install a third water heater and had someone else do it. The homeowner contacted the branch outside of our complaint system and I gave her the advice to send any photos and receipts to ****** or ** and also to *****. Roto-Rooter did not supply any water heaters and not responsible for any damages her water heaters caused. Manufacturer issue.  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called out Roto Rooter for service to remove an electric snake that had broken in our plumbing line on July 25, 2020. Roto Rooter stated that the only way to remove this was to upgrade our clean out so they could go in with a camera and gave us a bid for 3400.00, stating that permits needed to be pulled. Feeling like we had no other alternative as the snake needed to be removed to prevent further damage we agreed. After the new clean out was installed Roto Rooter was still not able to locate the snake and then proceeded to quote us a price of an additional $4500 - stating this would give them more room to locate the snake. We did not agree to this additional service and decided to call experts in the plumbing field to get their opinion. All of their recommendations were to crawl under the house, locate where the snake had broken off, separate the pipe, pull the snake out and re-connect the pipe. This is exactly what I did and was successful in removing the broken snake. The new clean out was not necessary and we feel that we were taken advantage of and misled because we were panicked in the moment and were relying on Roto Rooter's advice. Permits were NEVER pulled which we were told after the fact. I wrote to Roto Rooter on August 11th requesting a reimbursement. I received no response. Roto Rooter needs to do the right thing and own their mistake and reimburse us for this gross over charge in services.

  Business Response

  Date: 11/13/2020

  Hello.  This week one of our managers, Joe F., contacted customer to resolve the complaint and concerns.  As a result a partial refund in the amount of $1,700 was approved.  A check (# *** *****) was issued and mailed to customer Thursday 11/12.  Thank you for the opportunity to resolve the matter.  

  Customer Answer

  Date: 11/15/2020

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ********
  

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a clean out, and when the technician arrived he lasted 61 minutes but was billed for two hours. I have messages proving he was there for 61 minutes

  Business Response

  Date: 04/28/2020

  The address listed in this complaint is a Franchise location.  This complaint needs to go to either the local Roto-Rooter or  Debbie S**** at the Franchise home office.  She can be reached at ******************************* 

  Business Response

  Date: 05/21/2020

  I telephoned customer this afternoon and dropped a message that I would reply to his email.  I did so this afternoon(5/21/20).  I let him know per his request a billing adjustment/credit was issued 3/27/2020 to the card on file, ending in ****.  Please see the attachment for your reference.