Complaints

This profile includes complaints for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

• 

  Roto-Rooter Plumbing & Water Cleanup

  3603 Metro Pkwy San Antonio, TX 78247

• 

  Roto-Rooter Plumbing & Water Cleanup

  87 Carando Dr Springfield, MA 01104

  
• 

  Roto-Rooter Plumbing & Water Cleanup

  12034 Exit 5 Pkwy Fishers, IN 46037

  
• 

  Roto-Rooter Plumbing & Water Cleanup

  18544 US Highway 19 N Clearwater, FL 33764

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible "service". Called 12/30/22 due to a gas line leak. Gas shut off to our home due to the leak( no heat, hot water, stove). Was transferred to a dispatcher, who stated the earliest a gas line tech could be scheduled was 1/1/23 @ 8 AM. Dispatcher stated tech would call at 7:30 AM the morning of the appointment. No call, no show. Called Roto Rooter at 8:45 AM, and was told "a special gas line tech was required, and would have to call to schedule". Absolutely unacceptable.

  Business Response

  Date: 01/06/2023

  Dear ****, My apologies for the incorrect information given to you regarding how our gas appointments are scheduled. We thank you for brining this to our attention. This allows us to follow up with our team to make sure they are providing the proper information to our customers. 

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One day the floor boards were seeping with water. I called Roto Rooter to find and plug the leak. they came with all sorts of equipment to detect moisture and they found where the water was dripping under the dish washer. They cut back this pipe however later after the drying process there was continued leakage and it took getting another plumbing company to come here and get the leak stopped. Meanwhile theyu told us that they would be co ordinating with the insurance company. Months later, and a week after we informed the condo association that we have gotten the kitchen repaired I got a very nasty surly message from Roto Rooter that they just talked to ( condo association managers name, insurance appraissers name and that they need to be paid.) Through this whole process they told us that they worked with the insurance company directly and that we did not have to worry about payment. The day before Christmas I get a debt collection notice of 3700. for the drying out process. This situation has excarcebated PTSD, and are funds have been drainedbetween managing without a kitchen for so long. We have been very badly treated and misled as to the nature of the expense. We did file a complaint to a Pat S but never heard back from her.

  Business Response

  Date: 01/03/2023

  On 07/13/22 the ********* contacted Roto Rooter for a leak with an unknown source. Our mitigation specialist went out to the property and assessed the damages, and a plumber found the source of the leak(dishwasher). The ********* filed a claim with their insurance company and contracted us to do the mitigation. We performed the mitigation according to all IICRC standards. The customer had signed documents that state they are responsible for payment.  The insurance company sent the customer our payment. The condo association and the insurance company let the customer know that the payment that they received included our payment. I have attached the signed documents. 

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sewer line had an overflow back in late October. My family woke up to waste and wastewater in our basement. We are new to our town and house and Roto-Rooter appeared in our ****** search. They came a few hours later. We learned that we needed our sewer line cleaned out and our trap replaced and that they would also disinfect our basement and remove damaged carpeting and sheetrock. The employee who came, Matt, asked for my home insurance policy. I should have known better but he requested it via email, and I gave it to him. Matt stated that I had an excellent home insurance policy and that Home Insurance would cover the cost of repair and replacement of damaged materials as well as floor replacement and wall restoration. Well, I agreed to the water mitigation, sewer line cleaning, and trap replacement. Trap replacement, with Roto-Rooter (I later learned), was extremely overpriced but I opened up a line of credit to pay for the trap replacement. The sewer line cleanout was about $700. The trap replacement was almost $7500. We also made a payment of $4000 on the line of credit. We had our floors replaced, and walls restored with the remainder of our claim. In late November, I begin receiving emails stating that we have a balance of over $11,000 for water mitigation. The total cost that Roto-Rooter is claiming that we owe them is the exact cost of the entire claim from my home insurance policy. Roto-Rooter is claiming water mitigation and trap replacement for almost $20,000. I called a local plumbing service and learned that Roto-Rooter grossly overcharged us and that anyone will tell you that Roto-Rooter is known for overcharging customers and being unethical. I am greatly disappointed in the "hustle" that Roto-Rooter is doing. It is not ethical as they know that people use their services for emergencies.

  Business Response

  Date: 12/30/2022

  Good afternoon 

  Roto Rooter received an emergency service call on 10/26/22 for what appeared to be a clogged sewer line at the ******* residence. the service call was booked at 4:37am and dispatched to our service technian at 7:21am on the same day. upon arrival our service technian assessed the problem and came to the conclusion that their was a problem with the sewer line on their property and gave them a estimate to snake out the sewer line at the property for our flat rate price of $570+tax. our service technian also noticed that their was a significant amount of water damage and got in touch with our water restoration department. After agreeing on the estimate our technian proceeded to snake the sewer line and recommended a camera follow up inspection to check the condition of the pipe. Upon further inspection with the camera our specialists made the ******** aware that their was a house trap installed on their sewer line and that it would most likely back up again and provided a estimate of $7250 to remove the trap and high pressure jet their sewer line. during this time our water restoration specialists reached out to assist the ******** in filling an insurance claim to recover the damages done to their property by this loss. after speaking to both our excavation and our water restoration team the ******** agreed to move forward with both the water mitigation and the excavation. our water mitigation specialist assisted in filling an insurance claim while our camera specialists assisted in opening up a line of credit with synchrony bank to pay for the excavation work that was scheduled to be done at the property. After completing the water mitigation Roto Rooter summited all of our paperwork to the ******** insurance company for reimbursement of the loss. after speaking to the ******** insurance adjuster they made Roto Rooter aware that the ******** had already received their reimbursement check and to contact them directly to settle our outstanding water mitigation bill. After receiving this information Roto Rooter contacted the ******** to collect payment and was told by the ******** that they used the money received by their insurance company to repair the floors and walls that Roto Rooter removed from the home during the water mitigation service and they used the remaining balance of the insurance reimbursement to pay the balance that was owed to synchrony bank for the excavation and a partial amount of the outstanding water mitigation bill.  Roto Rooter is only seeking payment for the outstanding balance of the water mitigation we provided at the property. Roto Rooter is willing to make Adjustments to water mitigation bill in order to come to a resolution with the ********. After speaking to the ******** they have made it clear they do not wish to pay for any outstanding invoices because they already allocated the insurance money to synchrony and feel like they should not have to pay anything else to Roto Rooter. 

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  I spoke to Andrew from Roto-Rooter and he referenced an adjustment but did not tell us what a possible adjustment could be.  We would like help in being informed of possible adjustments and  mediating this matter in order to resolve the issue.

  
  Regards,
  
  
  
  ******** *************
  
  

  Business Response

  Date: 01/09/2023

  Roto rooter is not actively seeking any further payment for this matter anymore.  We are asking for the complaint to be withdrawn as well. 

  Customer Answer

  Date: 01/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *************
  

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  approximately 4 years ago or so I was provided a service of replacing the drain in my front yard. They told me that it will take care of the drain issue that we were having.
  
  The work was completed with a 5 year warranty. Fast forward to about 3 months ago, there was another clog and I called regarding the warranty to roto rooter and they advised me that this is not included with the warranty because it was not part of the drain that was replaced. I was told that I had to pay $700.
  
  I stated that you were supposed to have replaced all of the drain in the front, the rep advised me that they only did a partial replacement, I asked for a work order and they said to call the office.
  
  I have called the office 4 times and they said that they will send out the work order which shows the warranty information as well. I have not yet gotten that sent to me even though they stated it will be sent. It seems as though they are giving the run around as the warranty runs out in feb.

  Business Response

  Date: 01/03/2023

  The work that was originally performed 2/7/18 was to replace the trap and cleanout for the customer. When we were called out 8/25/22, the issue was a break/belly in the customer's line which is not the same problem that was addressed in 2018. I have reached out to the customer to go over the original invoice and did not receive a response, but I have emailed a copy of the invoice to the customer that shows the work that was completed. 

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  I asked for a scope of work along with the copy of the signed agreement. For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******
  

  Business Response

  Date: 01/05/2023

  We have provided the customer with the original signed paperwork they have requested and confirmed that it states the same thing our system invoice does. We originally replaced the trap and cleanout. 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/2022 Anthony from roto rooter came to our home to install pipes under our kitchen sink and sold us a product to put in our plumbing pipes to help flush our lines. The product was $110.57. Total charges were $788.55 for parts labor and the product. Anthony said he did not have not have the product on his truck but would bring the product to us on Tuesday. He never showed, we have called 4x to the office and no one has called back. We called last 12-16-22 to schedule another on-site service in hopes of resolving the issue and were told someone would be out 12-26-22 between 8-12pm. Still no one has shown. Worse still the pipe installed leaked because the connector from the disposal did not have a gasket so now our wood floor is warped. I fixed the leak myself for $3.58. I would at least like the product we purchased dropped off or some one to answer my calls as I have left voice mails offering to pickup the product in person.

  Business Response

  Date: 12/29/2022

  Good morning,

   

  The customer was contacted.  Our plumbing technician did, in fact, forget to go back and drop off the product he sold her.  The customer was made aware we are sourcing the product and it will be dropped off to her at the end of the week.  The local branch management did not receive any messages from the customer in regard to this complaint.  When the complaint was filed, it was the first time the local branch was made aware.  

  Thank you.
  

  Customer Answer

  Date: 12/29/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I was contacted by Anthony (technician) last night and he apologized for the issue. Anthony advised he is working to get the product dropped off or a refund for the product submitted. The manager at this branch does not answer the phone and was left two voicemails regarding this issue. 

  
  Regards,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:12/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 18, 2022, I hired roto-rooter to replace a small section of cast iron pipe with pvc.
  -I was quoted $515.77.
  -It was supposed to take two hours but it took two days.
  -When it was done, I found that they caused damage to my HVAC ducts in my crawlspace. They were going to leave without telling me they caused damage.
  -I refused to pay because of damage.
  -I was told that if I hire an HVAC repair they would reimburse me the difference. I paid $1015 for the duct repair, so I was told they would reimburse me $500.
  -Days later they said they wouldn’t honor my $100 military discount they quoted me and that they would only reimburse me $400. I told them that was unacceptable.
  -They said they would ask corporate. After several days, I asked for an update and they said a check should be sent soon. After another week of not hearing anything I asked for an update and did not receive a response.
  
  I have spent a ton of time and money, had to postpone the sell of my house, and this has caused my family a ton of distress. If they don’t send me $500 then they are stealing from me. They should send me the full $1015 to make up for all of the distress they have caused.

  Business Response

  Date: 01/03/2023

  Spoke with customer and explained that refund claim of $600 has been processed and approved.  We are waiting for the check to arrive via mail and when it does, we will be calling customer to receive refund check.  Customer thanked me for calling him with the update and is satisfied.

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The business reached out to me once they were contacted by the BBB and informed me that a check was approved for $500 and there was a delay with getting it to me because of the holidays. It has been over a week since they told me and I still have not received the check.

  
  
  
  Regards,
  
  
  
  **** ****
  
  

  Business Response

  Date: 01/13/2023

  T01/13/2023 16:48:40 EST (Updated by: Philip H**********) -- Spoke with *** **** and explained we have filed the claim again and that we are requesting the full amount of $1015 to cover the cost of the duct work repair. I apologized on the delay again and explained that we are working to get approval to just pay the claim out of the office with a check. I explained that I would be calling him back no later than Tuesday 1/17/23 with an update. Customer thanked me for calling him.ell us why here...

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My basement flooded this summer 7/28/2022 and called the business because the sewer backed up, they came out and unclogged the sewer, and they stated that they do restoration services. I hired them to do the restoration and that took place 08/27/2022. They arrived after 10am and left 3pm. I called **** and they came out 09/11/2022 and they said that there was mold in the basement. Roto Rooter was suppose to spray during the restoration service so mold would not grow, and they should have removed more insulation that was moist. They should have just pulled it out. Roto Rooter is requesting to be paid the full amount of 11000.00 for a 4hour job. I offered to pay 8500.00 dollars but they would not take that amount. Roto Rooter did not do a proper job and should not be paid the full amount of 11,000.00

  Business Response

  Date: 12/24/2022

  She had additional damage that developed in her outside wall above where we mitigated, she also said that she had a shutoff leaking
  
  I spoke with the Lead and he said that the readings on that wall only read wet at the bottom so he removed that plus additional to be safe.
  
  He said the readings above that were dry.

   

   

   

   

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had an appointment to provide service to our home on 12/2/2022 with a time window for service. They quoted a minimum charge of $99. They arrived well outside of the service window, with no advance call. My spouse took the day off of work, meaning a lost day of wages. When they finally arrived - outside of the promised service window - my spouse was unable to stay because he had no idea they coming because he was told he'd get a call when they were on their way. I tried to schedule Roto-Rooter again for 12/20/2022. I scheduled online on 12/19/2022, and selected an 8am-10am window. I got a call shortly thereafter from Roto-Rooter, and they said the window would need to be 8am-noon, and I agreed. At 10:03am, I got a call saying their technician was running later, but that they would be there that afternoon. At 3:46pm, I got a call saying they would not be able to service my home as scheduled that day, but would do it the following day (12/21/2022). I had taken the entire day off of work to accommodate this service; and then took 12/21/2022 off of work as well. They told me I would get a call at 9am with a service window. I had not received a call, so at 10:07am, I called Roto-Rooter. The agent that answered apologized for their delays and said I was scheduled for a 10am-2pm window, and "promised" I'd get a call shortly with a narrower window. At 11:56am, I got a call from Roto-Rooter customer service saying I was scheduled for this afternoon, verifying the number I could be reached at, and indicating a technician would call me 30-45 minutes prior to arrival. Then, at 12:42pm, a manager called, said and said the minimum fee was $800 and that they weren't sure when they could get a tecnician to my home. I asked to speak to a higher level manager, who called me at 12:48pm. He indicated they wouldn't be able to provide service. This, after losing a days wages waiting for them, taking two days of time off of work, and after a $99 minimum fee which we have IN WRITING.

  Business Response

  Date: 12/29/2022

  Following attempts to speak with *** ******* directly via phone I have reached out via email also to extend my apologies for the delay in service and lack of communication.  Internal communication history shows that dispatch were working with the local branch to get the customer assistance. Any failure to communicate these delays with the customer will be addressed accordingly with employees involved.

  Due to inclement weather and poor road conditions in the area, we are still experiencing delays in being able to provide service to customers in these areas; However, I have included my direct email address in the communication with *** ******* if I can be of further assistance.  

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/15/2022 i had aplumbing backup in my basement roto rooter came out and rodded the front of my yard to the street i had explained to him that the water was coming from the washer they charged me 425.00 dollars i called them back they sent another tech back on the 17th and he said he gonna try to rod it out through the pipes that i told the first guy but he wanted to charge me another 330.00 dollars i have the 6mo gaurantee so i told him i wasnt gonna pay it and he left so im filing this complaint with you all would like my money back

  Business Response

  Date: 12/22/2022

  On 12/14/2022 Roto-Rooter was dispatched to this property
  due to a main sewer line backup. Once onsite we rodded the main sewer line for
  the property via the outside cleanout access. Contract copy included in this
  response for review evidencing services performed and access point used. Warranty
  on this service is for the main sewer line of the property, not every drainage
  pipe because we did not clean every drainage pipe.

  
  On 12/16/2022 Roto-Rooter was dispatched again to this
  property due to a laundry line back up. Once onsite, due to the previous
  service just performed, Roto-Rooter technician checked the status of the main
  sewer line. He opened the exterior cleanout cap and confirmed the main line was
  not obstructed and had proper sanitary flow. This mean all sewage for the property
  was draining with no issue. The only pipe experiencing a blockage in this visit
  was the laundry line only.  

  
  As Roto-Rooter has never performed service on the laundry
  line, there is no warranty on that pipe. Roto-Rooter serviced the main sewer
  line and the warranty remains on the pipe service was performed, not for all
  branch drainage lines inside the house. Roto-Rooter offered a discounted rate
  to clean the laundry line as a courtesy due to the recent visit, but this offer
  was declined.

  
  It’s worth explaining here that the laundry line is one of
  many branch lines inside a property. The laundry line is the drainage pipe
  specific to the laundry only, located inside the house. Other examples of
  branch lines are kitchen or bathroom sink drainage lines, drainage pipes that
  run only for those precise things before connecting to a stack that then
  connects to the main sewer line. The main sewer line is the pipe that exits the
  property and connects to the city sewer, outside the house. Clearing a blockage
  in the pipe outside the house (main sewer line) would have no relation to a branch
  line pipe inside the home (laundry line). They are 2 separate pipes entirely.

  
  To confirm, this customer was experiencing 2 separate issues,
  in 2 separate pipes, in 2 separate locations of his property. Roto-Rooter performed
  service on the main sewer line, outside the home. The warranty on the main
  sewer line is still in effect. Roto-Rooter has never performed service on the branch
  laundry line and there in no warranty in place for this pipe. For these
  reasons, a refund is not warranted and will not be issued.

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  ******* ****
  

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wed October 26th they came out to fix a clog problem 2 toilets were clogged and if you flushed then it would back up into the showers. They claimed they used a camera to find the clog, they never showed me any images. After they claimed the clog was fixed, they stated they the pipe coming out from the master bath (mind you this bathroom was the only one that had no problem) that lead to the septic tank needed to be leveled and that, that job would be 6K and that unless I fixed that they would not warranty the fix of the clog that day!!!!
  
  If you are not going to guarantee a job due to something else you should inform the customer before the job, they can decide if they don’t do the job & get a second opinion.
  
  I was tricked into doing the job with them, on top of also practically scammed into doing an unnecessary 6K job, they “estimate they sent via email” I can not open the document they sent it is docu sign and it makes you sign and agree to the job before it even opens!!!!
  
  They toilets was never fixed, we called them back and they ignored us. We declined the charges after having a second plumber come and show us on the camera that there was a and old sliver of PVC that he said was probably in the pipes since the house was built and was laying flat but now over the years had moved up right within the pipe and was causing the clog (the 6K job that they wanted me to do was totally unnecessary to fix the clogged toilet problem!). Once that plumber removed that piece of we have had absolutely no issues and everything has been fine, which proves that roto router was trying to scam us into an unnecessary 6K job and was only an excuse after the fact to not warranty a clog they did not know how to fix.
  
  Now the credit card has back charged us and on top of that roto rooter is also sending me bills trying to charge me again, to get paid twice for a job that they never actually did correctly and never fixed.
  
  I want them to refund our money, they are an unethical company and also to stop sending me letters claiming I owe them money.

  Business Response

  Date: 12/20/2022

  Call and leve a voice mail 12/20/22 

  Email 12/20/22

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

   

      All their email stated is that they called me, nothing else.  All the voice mail they left stated was to call them back, nothing else.

  I emailed the person who called me and emailed and re-iterated yet again everything I said in my complaint here and what resolution I would like.

  
  Regards,
  
  
  
  ***** ****** *******
  
  

  Business Response

  Date: 12/28/2022

  Roto Rooter is refunding the customer the amount of $535.32, the amount that was paid for service.

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:
  
  
  
  I have yet to receive a refund, since he emailed me on 12/20 see attached

  The response made by the business in reference to complaint ID ********, I  find that this resolution is satisfactory to me, as long as it is done before this complaint is closed. 

  
  
  
  
  Regards,
  
  
  
  ***** ****** *******