Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter has 373 locations, listed below.

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  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

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  Roto-Rooter Plumbing & Water Cleanup

  3603 Metro Pkwy San Antonio, TX 78247

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  Roto-Rooter Plumbing & Water Cleanup

  12034 Exit 5 Pkwy Fishers, IN 46037

  
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  Roto-Rooter Plumbing & Water Cleanup

  1130 140th Ave NE Suite 305 Bellevue, WA 98005

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  Roto-Rooter Services Company

  175 Maple St Stoughton, MA 02072

Review Details

• Review fromGreg M

  Date: 07/13/2022

  1 star

  Greg M

  Date: 07/13/2022

  Please consult local plumbers before calling Roto-Rooter for any plumbing issues. When I inquired over the phone for a shower drain leak fix, the person I was speaking too would not tell me how much the rates were. I was, however, told that they charged a 75 dollar trip fee just to look at, but it would be applied toward the final ****. I had the drain replaced a few years ago and it cost me a few hundred dollars, but the sealing has gone bad, so I figured that would be fine. When the tech got to the house, he quoted me $2200 for the same fix. Then, when I told him I had the work done for almost 10 times less money, he basically said "inflation". I had to pay 80 dollars just to tell the guy no. Super frustrating, because if I knew they were charging 500/hour and **** dollars for a drain strainer and sealant from the get go, I would have told them no right away. Its a scam--find someone else.

  Roto-Rooter

  Date: 07/14/2022

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromLoretta S

  Date: 07/12/2022

  1 star
  This company is the ABSOLUTE WORST. My toilet was backed up, $634.00 ****, which hasnt been resolved. Had to get tech come over remove my toilet and snake the toilet. Tells me cuz my home is older that I have cast iron and pvc pipes and thats reason I had stoppage issue. Tech did not replace wax ring and did not tighten up bolts. Toilet leaking now. Called 2nd tech. He replace wax ring but yet did not tighten up bolt so still leak. Called roto rooter a 3rd time as toilet is still backed up again and wants me to pay again. ABSOLUTELY NOT. THIA IS THE WORST AND NOT GETTING THE *** DONE CORRECTLY THE FIRST TIME IS UNBELIEVABLE UNREAL. Do not use this company as they are a RIP-OFF!!!!! Get someone else to get the job done right the first time.

• Review fromMaudine M

  Date: 07/11/2022

  1 star

  Maudine M

  Date: 07/11/2022

  October 2021, I contacted **** for leaking water flowing in my front yard. **** determined it was the water service line that was leaking on my the property . It was my responsibility to have it repaired or replaced. After talking with my homeowners insurance agent I called Roto Rooter for a leaking water service line. A representative called and immediately came to check on the problem. Roto Rooter was located on **** certified plumber and licensed plumber. Finally, on December 2021 the insurance company issued a check for the full amount stated on the proposal minus my deductible. Before the check was received, I was told if I paid up front the work would be immediate and within two days would have the work done. With a five year guarantee I went this route. The work was done within two days.June 2022, I noticed water leaking onto the front lawn. I called ****, just knowing it was on them and not the home owner this time, I had the leaking water problem taken care of or so I thought in December 2021. It was determine that the leak was again my responsibility. I called Roto Rooter to let them know the same water service line was leaking. Roto Rooter customer ********************** looked up my account and stated that I did have a five year guarantee and someone should contact me within the hour. As of this date nothing has been resolved. I keep calling and a field supervisor came and checked on the leak. Asked that I have my tree removed and the ***** grinded. I called the field supervisor and stated I had the tree removed and the ***** grinded. The field supervisor, after I called him, told me the ulitity had to be called because the yard need to be marked before they did any work. I'm still waiting!! In the meantime, my neighbor called **** with a complaint that the water running onto her property was slick. Now I am afraid the neighbor will *** if someone slip and hurt themself. Can I get some HELP!! Why is this so hard too get this problem resolved.

  Roto-Rooter

  Date: 07/13/2022

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromNina M

  Date: 07/10/2022

  5 stars
  This company is AWESOME! I called to have someone come look at my hot water heater that is leaking. Have had it for 16 years. We are aware it probably has to be replaced. Spoke with someone on the phone initially and scheduled appointment for Tuesday, July 12th but then went online to see if I could schedule an earlier appointment. Was able to schedule someone to come out to look at the hot water heater today July 9th between 6 p.m. and 8 p.m. before I could even finish scheduling for another company just in case ***** (******) from Roto Rooter was calling. Didn't know it until my husband asks did you call Roto Rooter? It had been only 15 minutes and he was pulling up in front of our house well before 6 p.m.!! THANK GOD FOR ROTO ROOTER!! ***** (******) came out within less than 30 minutes of my online inquiry TODAY and replaced my hot water heater TODAY!! ***** (******) is AMAZING!!! Very professional, knowledgeable, and reliable. This is my second time using Roto Rooter and will DEFINITELY NOT BE MY LAST TIME!! You all have GREAT PEOPLE working for you. ***** ( ******) is 1 in a million and definitely deserves ALL PAY INCREASES coming his way.