Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter has 373 locations, listed below.

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  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

• 

  Roto Rooter

  220 Demeter St East Palo Alto, CA 94303

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  Roto-Rooter Plumbing & Water Cleanup

  3 Alan B Shepard Jr Pl Ste A Yonkers, NY 10705

  
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  Roto-Rooter Plumbing & Water Cleanup

  1060 Cambridge Sq STE D Alpharetta, GA 30009

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  Roto-Rooter

  922 W US Highway 30 Schererville, IN 46375-1551

  

Review Details

• Review fromChris H

  Date: 06/18/2025

  1 star

  Chris H

  Date: 06/18/2025

  Absolutely awful company. We had a sewer backup and they came in like sharks. Charged my insurance company $16,000 for cleaning a shower and bathtub. They put fans in my crawl space and tore out insulation. This was 100% not needed. Insurance only cover $10,000 leaving me the difference. Their invoice had over $7,000 of devices they never performed. These people are absolutely disgusting and should be locked up.

  Roto-Rooter

  Date: 06/19/2025

  Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Unfortunately, we weren’t able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.
  Thank you,
  Pat S****** ******** ************ *******

• Review fromGbolahan O

  Date: 06/13/2025

  1 star
  If I could leave a 0 stars I would.This company is a scam and a shame in the business! Although I have made multiple complaints about what happened they continue to harass and threaten to put a lien on my home.On the first day I called for an estimate I was told by ****** that I would not be charged and what I was signing was simply to be able to communicate with my insurance company. He had me call my insurance company on the spot and got the claim number with what seemed at the moment as a genuine attempt to help.Come to find out he filled out a minimum dollar amount for their water restoration charges of $5000 after I signed the form.And now that my insurance company has said what ROTO ROUTER is charging is outrageous they are harassing me for a ridiculous balance.Not to mention I asked them to come pick up their equipment on a Friday and they conveniently ignored my calls and messages and waited until The following Monday to pick up their equipment.THIS IS A SHADY MONEY HUNGRY COMPANY WHO ARE WILLING TO PUT YOUR HOME AT RISK TO MAKE MONEY

• Review fromNancy C

  Date: 06/12/2025

  1 star

  Nancy C

  Date: 06/12/2025

  They charged me double what was advertised, broke my drain cover and didn't replace it. I was charged double, even though they never finished the job. I highly, highly, highly do not recommend. They're all about commission, love to rip people off and do nothing but lie.

  Roto-Rooter

  Date: 06/13/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromMike P

  Date: 06/10/2025

  1 star
  My wife and I recently experienced a leak in our home, coming up from the floors. In searching for help online, we came across their website, which clearly advertises a free estimate and no trip charge. This was the deciding factor in choosing Roto-Rooter over other service providers.
  However, when their technician arrived, we were told that a $154 diagnostic fee was required just to determine where the leak was coming from. I was caught completely off guard by this and immediately pointed out the claims made on your website. I asked how it could be considered a free estimate if a diagnostic must be performed—and charged for—just to figure out the problem in the first place.
  Frankly, it feels misleading and intentionally vague. In what scenario can you offer a “free estimate” without first diagnosing the issue? Obviously, no one expects major repairs to be free, but calling this a free estimate is, in my view, a play on words used to attract customers under false pretenses.
  We chose this company because we believed we would get a fair and honest assessment at no cost. Instead, we were charged $154 just to be told where the leak was coming from—before any actual repair was even discussed. As a result, we have chosen not to move forward with Roto-Rooter and will seek assistance elsewhere.

• Review fromDave S

  Date: 06/09/2025

  1 star
  1 star is too many! Sent a supervisor out on a Saturday evening (why?) when we called to have a water line repaired. He arrived before the repairman and looked at the problem. When the repairman arrived, they visited behind the van for about 15 minutes. When the repairman came in he said he didn't have the materials with him to repair. I asked why when we told them the type of pipe we had when we called for the repair. He said our pipes were now illegal and that he shouldn't even work on them. Why didn't the "supervisor" know this to tell him to bring the right parts? Bottom line he said he had to go buy parts and we would pay for that time which would be $550. We said no, got some parts and fixed it for $30 and 10 minutes. What a rip off they were trying to pull!

• Review fromAllison C

  Date: 06/06/2025

  5 stars
  We had a great experience! They came out the next day after we called and got our problem fixed in a timely manner.

• Review fromMike C

  Date: 05/31/2025

  1 star

  Mike C

  Date: 05/31/2025

  Roto Rooter came out April 5th. Its May 31st and main line is clogged again. NO WARRANTY. Want to charge another $500.00. No Thanks. BEWARE!!!!

  Roto-Rooter

  Date: 06/02/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromBenjamin s

  Date: 05/30/2025

  1 star
  these peolpe claim that they clean up the water damage and dry up and report the insurance 14k when they only put fan to dry and left.

• Review fromChas P

  Date: 05/28/2025

  5 stars
  Fast service, kind, informative, and decently priced. Nothing but a positive experience!

• Review fromKayla T

  Date: 05/24/2025

  1 star

  Kayla T

  Date: 05/24/2025

  Do not use! We called to have a technician come to look at leaking in our basement. They were originally scheduled to arrive yesterday afternoon, then changed the time to the evening between 6 and 10 the tech didnt call until after 11 and we we already in bed. We wont up to a notification that our tech would not be out until between 9 and 10.We gave them the benefit of the doubt and called then to ask for someone to arrive between 2 and 4 since we were going to be out that morning. I just received at call at 5 pm advising that I missed a tech call at 345 and wanted to know if we still needed service we cancelled our tech call. If you cant be on time for the inspection - how can we expect on time and quality service. Would not recommend AT ALL!

  Roto-Rooter

  Date: 05/30/2025

  Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Unfortunately, we weren’t able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.
  Thank you,
  *** ******* 
  Customer Satisfaction Manager