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Business Profile

Small Appliance Parts

Appliance Parts 365

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 279 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The part I ordered was the wrong one entirely. I have attempted to reach out through their website chat under the "Contact Us" tab. No response from anyone. I've reached out 3 times and checked my emails daily, including spam folder, and there is nothing. My plan was to order the correct part from them, but since I have gotten no response, I just wanted to return the part they sent me for a refund. I didn't have a phone number until coming here. So, I will try it tomorrow. If they answer and can resolve the issue, I will update the BBB. If not, my complaint will remain as is.

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an ice maker for my frig - wrong part didn't fit- paid to have it returned - never got my money back. Numerous emails to request my money - no response

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a door bin replacement for my ** refrigerator that said it was the right one, but turned out to be the wrong size.
    I have attempted twice to obtain the number required to submit a return but the website says it's no longer available.
    I do not know how to return the item and have decided to not replace it w/a purchase from this company as I am not satisfied w/the customer service.
    i have sent 2 emails and have not receive any information in return.

  • Initial Complaint

    Date:08/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with ApplianceParts365 on 8/12/24 for $121.38 and as of 8/16/24 have not been given a tracking number or even verification as to whether or not the part had shipped. I’ve had no response via email and their phone number is a generic recording that doesn’t even say the company name and only goes to voicemail. I have since read the overwhelmingly negative reviews of them on the BBB website in which customers have had the same complaints; no communication, extremely lengthy shipping periods or not shipping at all, shipping the wrong parts, and not giving refunds. I left an email requesting to cancel my order and refund my money but haven’t heard back. If my experience is like the previous customers I expect to have a lengthy battle trying to get my money back so I wanted to start the process immediately.

    Business Response

    Date: 08/20/2024

    On 8/16/24, the order was cancelled and refunded as requested by the customer. The system automatically sends an email, it may have gone to spam. We apologize the customer did not have a satisfactory experience. 

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a storage bin for a ********** fridge on July 30, 2024 and it came in damaged. Reached out to this company twice for replacement or refund by email since they don’t have a phone and haven’t heard anything back. It’s going on its third week and nothing.

    Business Response

    Date: 08/20/2024

    We were unable to find any contact from this customer. I have since reached out, via the email on file, for the required photos needed to process the damage claim and re-send. We regret that the customers order was damaged and will work quickly to have it replaced.

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a refrigerator shelf from Appliance Parts 365 on July 7th, giving the model number. I received a genuine replacement part, but it was the wrong size. I have repeatedly contacted the company via e-mail and phone asking how to return the incorrect shelf for a correct shelf or a refund but have received no response.

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 2024 purchased an Appliance repair part. Part was the wrong part and so I requested to return it. I was sent the information to return it. I completed the return. The company acknowledged receiving the return. And they have yet to refund my money.

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item arrived broken. I've sent several emails over the past week with no response or acknowledge of the issue.

    Business Response

    Date: 07/10/2024

    Hello,

    I have reached out to customer a second time, today. Customer reached out over the long holiday weekend. Order was processed for re-send and shipped on Tuesday. We consider this case closed.

     

    Sincerely,

    Your Parts Team

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Appliance Parts 365 and the product did not fit as it was supposed to. I have attempted multiple times to contact them to even start a return and nobody has responded. I have sent 4 "contact us" messages via their website and have called them over 10 times. I have left 2 voicemails when the call has given me the opportunity to leave a voicemail. I would like to have someone contact me and return my item for a refund as it states on their website. There is ZERO customer service!!!

    Business Response

    Date: 07/10/2024

    I have reached out to the customer directly as it seems they did not receive replies via our chat system. I have given them the instructions on how to return a part that was ordered incorrectly. 

     

    Sincerely,

    Your Parts Team

    Customer Answer

    Date: 07/15/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* ********

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sing up my profile to to Place an order on April 25th, 2024. It was processed. After a week I decided to check the status since they never sent me any kind of confirmation email or any kind of communication. When I entered my credential "email and password" it said no account found under that email. I sent them a message on their website never replied sent another message never replied to make the long story short I sent over 10 messages and they never replied not even once my credit card was charged for the amount of $65.01. It's may 31st still waiting. There's no phone number anywhere. When I decided to Google this company reviews I found out that they do this with almost everyone, sadly it was too late for me. If anyone who's planning to buy from them I advise you not to. Please don't they are a scam. They not only steal my money they also deleted my profile and account information from their website. I made a complaint with my bank "AFFIRM" and they didn't do anything about it, kept asking me to send them proof which I did and nothing. APPLIANCE PARTS 365 IS A SCAM. DON'T EVEN CONSIDER BUYING FROM THEM.

    Business Response

    Date: 06/17/2024

    Hello,

    This customer is outside of the U.S, so shipping times are a bit longer and after he REFUSED the shipment from us, it had to take time making it's way back. The customer never initiated a return, he simply refused the shipment.  We have now received the shipment back. The customer will see a refund, minus the shipping and re-stock fee of 10%. We do apologize for any inconvenience caused.

     

    Sincerely,

    Your Parts Team

    Customer Answer

    Date: 06/19/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    They deleted my profile after they charged my order, I sent them over 5 messages on the website and never got an answer or email. They never sent me any kind of communication of any kind. I refused the package that arrived randomly because I checked the tag of the part they sent and it wasn't what I ordered attached the label of the item they sent and you have the receipt of my order a complete different part number. Otherwise I wouldn't be able to return it cuase they never answered and I have no way to start a return process. I want a full refund of $65.01. What the "person" replied to you is all lies. They deleted my profile on purpose. I want a full refund or I will spent all my free time posting my experience with this so called company. They don't even sing the letter with a  name. Imagine. I have more screenshot of the message I sent but I want able to attached them on this message. Let me know what else you need. 


    Regards,



    ***** *****

Appliance Parts 365 is NOT a BBB Accredited Business.

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