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Business Profile

Small Appliance Parts

Appliance Parts 365

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 279 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my part on 29th of dec 2022 and I never received my part I need my refund

    Business Response

    Date: 01/17/2023

    Hi ******,

     

    Thank you for contacting us.

    Your order has been shipped by *****.
    You can track it here:  ****************************************************************************************

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,


    ***** ********

     

    Just received the returned fund, thank you

    ***** ********

    Business Response

    Date: 01/17/2023

    Hi ******

     

    Thank you for contacting us. We have cancelled your order and initiated a refund.   That process involves advising your financial institution to take the
    action that they must take to return the money to your account.  We have no authority to charge your account.   Our refund process merely advises them that we no longer intend to hold the payment.    Please contact them.

    Respectfully,

    Marty F
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

    Business Response

    Date: 01/25/2023

    Hi

    hould consider elevate your conversations with TD to a higher level.  We can only submit refund notifications once, and they clearly have received yours.

    The onus to return your funds is entirely on them.

     

    Respectfully,

    Marty F
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,



    **** **********

    Business Response

    Date: 01/22/2023

    Hi ****,

     

    Thank you for contacting us.
    Your check #**** was mailed on the 19th.

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I spoked with my financial institute today, and they knew nothing about a refund. Mr. F***** stated the refund was initiated on December 1st? That was over a month ago. When I see the refund, I will consider this issue resolved. This company's customer service is lacking at best. I'm surprised more complaints aren't on its website.

     

    No refund was initiated as stated by the company in question.

    No email or call back from the company has been received.

    I have not received the product I spent 120.87 on.


    When I receive the refund, my complaint will be resolved. Please send refund. I promise not to order from this site again.
    Regards,



    **** *******

    Business Response

    Date: 01/11/2023

    Hi ****,

     

    Thank you for contacting us. We have cancelled your order and initiated a refund on December 1st.   That process involves advising your financial institution to take the
    action that they must take to return the money to your account.  We have no authority to charge your account.   Our refund process merely advises them that we no longer intend to hold the payment.    Please contact them.

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:

    Business Response

    Date: 01/12/2023

    Hi ****,

     

    Thank you for contacting us. We have cancelled your order and initiated a refund.   That process involves advising your financial institution to take the
    action that they must take to return the money to your account.  We have no authority to charge your account.   Our refund process merely advises them that we no longer intend to hold the payment. We cannot return money to your account.   Please contact them.  

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** *******

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from them in August 2022 and I sent them Several emails and called that it was on back order in the item was coming. Finally I contacted them in the end of November and they told me it would be in mid to late December and when that time arrived I emailed them to get an update and no response. I tried Reaching out to them multiple times and we're not talking about $100 item this was a very expensive part. I never heard back from the company and I have to Dispute the charge with my bank

    Business Response

    Date: 01/10/2023

    Hi ******,

    Thank you for contacting us.


    We have cancelled your order and initiated a refund.
    Please allow 3-5 business days for your financial institution to process the refund.


    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a washer water valve Part number ****** on December 28 paid for two day shipping which was more than the part still haven’t received it yet can’t get a hold of anybody there tried email them tried to call them left several messages still no response they don’t answer the phone I would either like my part or a refund my order number for appliance parts 365 is ********

    Business Response

    Date: 01/10/2023

    Hi ******,

     

    Thank you for contacting us.  This matter can be handled by live chat or email.

    We have cancelled your order and initiated a refund.
    Please allow 3-5 business days for your financial institution to process the refund.


    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    *** **********

    Business Response

    Date: 01/08/2023

    Hi ***,

     

    Thank you for contacting us.  This is a matter that can be handled by email.  Phone service is limited as we get caught up from the holiday rush and subsequent shipping delays of sold out and backordered items.


    Please submit  a photo of the item to *************************.

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order, never received an email, no response from their chat/email, checked other websites and found out they have a history of fraud and not sending items. I want my order canceled and my money refunded.
    Order #*******

    Business Response

    Date: 01/05/2023

    Hi *****,

     

    Thank you for contacting us.  This matter could have been handled by email which is always available.

    Your order has been shipped by UPS.
    You can track it here:  *****************************************************************************************************************************************************************

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The money was deposited back to my account on Jan. 4, 2023.




    Regards,



    ***** *******

    Business Response

    Date: 01/04/2023

    Hi *****,

     

    Thank you for contacting us.

    We have cancelled your order and initiated a refund.
    Please allow 3-5 business days for your financial institution to process the refund.


    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* ******

    Business Response

    Date: 01/03/2023

    Hi *******,

    Thank you for contacting us.


    Your order has been shipped by *****.
    You can track it here:  *************************************************************************************

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

Appliance Parts 365 is NOT a BBB Accredited Business.

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