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Business Profile

Small Appliance Parts

Appliance Parts 365

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 279 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your Order # ******* (placed on Wednesday, December 28, 2022)
    I paid $29.58 including express shipping. My part was to arrive by Friday. I have not received a shipping notification and the business will not respond to me. I would like to request a cancellation along with a refund. It’s a replacement part for my dishwasher and I do not feel like waiting forever.

    Business Response

    Date: 01/01/2023

    Hi ******,

     

    Thank you for contacting us.  We notified you by email of your order status and requested a response regarding continuation or cancellation.
    We have cancelled your order and initiated a refund.
    Please allow 3-5 business days for your financial institution to process the refund.


    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

    Customer Answer

    Date: 01/01/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
    I would like to add, however, that I have not responded to said email because I just received it 8 minutes prior to them responding on BBB.   


    Regards,



    ****** ******

  • Initial Complaint

    Date:12/29/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/26 ordered on line, showed in stock SHIP today if order now, paid for *** ** delivery for 12/27 . Never received and customer service never calls back or answers phone. Chat is only standard canned responses "please understand supply chain delays" and read fine print. If you go according to that you may NEVER receive an order. 12/29 order still has NOT shipped. I should at least be reffunded the $30 *** ** if i ever receive order.
    Based on other reviews and BBB complaints this is a typical little Bait and switch company, get order putt on credit card with any promise possible and then just send whenever or dont even send order. They have no fear of repercussion

    Business Response

    Date: 12/29/2022

    Hi ****,

     

    Thank you for contacting us.

    Your order has been shipped by *****.  ***** service guarantees have been suspended until January 2, 2023.
    You can track it here:  ****************************************************************************************

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

    Customer Answer

    Date: 12/30/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Regards,



    **** *******

    Their response makes no sense, avoids addressing entire scam they are doing of showing SHIP date on line when you order, let you pay ***** for next day delivery, and them ship 3 days later. Saying oh …. here’s the shipping info

    credit or send a check for $30 for shipping and not being able to use oven due to their delay

    Customer Answer

    Date: 01/13/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Hello ****** and BBB, still no refund on credit card.  Any documentation on the refund that was suppose to be made?

    **** *******




    Business Response

    Date: 01/15/2023

    Hi ****,

     

    Thank you for contacting us.
    Our position remains the same. We will not reimburse for a guarantee that has been suspended by the carrier.

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

    Customer Answer

    Date: 01/19/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, while they completely avoid addressing  the issue they created with misleading practices, i'm fine with the fact that they finally, with a lot of time and effort on my part,  credited for just the damaged part i received. They never did acknowledge or reimburse for  THEIR shipping misrepresentations, nothing to do with  the shipping carrier. So to be out $30 and learned a lesson to avoid using them, i will find this resolution satisfactory to me. 



    Regards,



    **** *******

  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered refrigerator door replacement parts for our refrigerator and they sent the wrong parts. The numbers on the parts themselves do not match what we ordered. they were delivered an 12-5-22, and I have called multiple times, left a message and sent an email starting on 12-5 asking for them to send us the correct parts or refund our money, and I have not heard anything from them in any for 3 weeks now.

    Business Response

    Date: 12/26/2022

    Hi *****,

     

    Thank you for contacting us. This matter can be handled by live chat or email directly.  

    Please follow the process here to initiate a return:  *****************************************

    Please allow 3-5 business days for a response.
    Your initial response may say that we will process within 48 hours.  Please be patient with that expectation.

    We do not offer exchanges for returned items, only refunds.

    If you need help to identify the correct part, please provide your model number or contact us on live chat if you want to place another order.  

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-07-2022 I ordered a selector switch for a ********* trash masher and paid $101.89 on my credit card. The part has not arrived and my messages are not returned.

    Business Response

    Date: 12/20/2022

    Hi *******,

     

    Thank you for contacting us. Phone service is limited during the holiday peak season.  This matter can be handled by live chat or email at any time.

    We have cancelled your order and initiated a refund.
    Please allow 3-5 business days for your financial institution to process the refund.


    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

    Customer Answer

    Date: 12/27/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* ******

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/05/222 paid $69.50 order was placed on 12/04/22. I've attached transaction history from my bank. I paid for express handling within 3 days of purchase. I've made several phone calls and emails with no response. I would like this to be resolved immediately.

    Business Response

    Date: 12/12/2022

    Hi *******,

    Thank you for contacting us. 

    Your items  *********~s and *********~e are available and ready to ship, however,  ******** and ********* have sold out and will be temporarily out of stock.  Please let us know if you would like to split the order, wait for all the items, or cancel the order and receive a refund.

    We will make every effort to fill the backordered item as soon as possible.

    We are currently experiencing shipping and processing delays on nearly all items on our website due to unprecedented nationwide labor shortages and both domestic and international shipping delays.
     
    We are doing the best we can under these unique circumstances.

    Your patience is appreciated.

    Respectfully,

    Marty F*****

  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a refrigerator shelf on 11/7/2022. I never received the product. The tracking number was ******************. I contacted UPS and filed a claim as they said the package was lost. I have called ** and emailed the company requesting them to send me the shelf again and they do not respond.

    Business Response

    Date: 12/11/2022

    Hi ****,

     

    Thank you for contacting us.  This matter can be resolved by directly contacting us at [email protected].

    We apologize for the inconvenience.

    Your item will be replaced.  The new order number is *******.

    Tracking information will be sent when it has been shipped.

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

    Customer Answer

    Date: 12/11/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** **********

  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See attached copy of order confirmation along with pictures of incorrect shipment I received. I ordered LG refrigerator air filters and received water filters for a ** refrigerator. I’ve “E-chatted” with the company to make them aware
    of the issue and they were supposed to correct the issue a week ago and I’ve heard nothing. Now their customer service chat line is down and not working. I searched the internet and found a toll free number (which is not listed on their website). I’ve left messages on their toll free website but have gotten no returned call. I see there are many complaints on the BBB website about Appliance Parts 365.

    I just want my money back.

    Thank you ,
    ****** ********
    ***** ******* **
    ********** ** *****
    ###-###-####

    Business Response

    Date: 12/08/2022

    Hi ******,

    Thank you for contacting us.


    Your order has been shipped by UPS.
    You can track it here:  *****************************************************************************************************************************************************************

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

    Customer Answer

    Date: 12/09/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    The UPS tracking information they sent to you was the order I received which contained the incorrect items which were nowhere close to being the items I ordered. 

    I sent you pictures in my original complaint of both the UPS label, box and the incorrect items that were contained in the box. I ordered air filters and they sent me water filters.

    The last four times I've tried to contact their customer service department I was locked out of the chat. I heard nothing and have seen nothing from them since my first two contacts with them on their chat line explaining the problem.

    Based on their BBB rating and customer feedback scores on the internet, this company has a history of being a poorly run business.

    Please reach out to them again and tell them to send me the correct items I ordered and that I paid for.  They can send me a prepaid return label with the order so I can return the wrong items back if they so desire.

    Regards,

    ****** ********

    Business Response

    Date: 12/11/2022

    Hi ***,

    Thank you for contacting us.
    We apologize for the inconvenience.

    Your order has been refunded.  Please allow 3-5 business days for your financial institution to process the refund.

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

    here...

    Customer Answer

    Date: 12/12/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ********

  • Initial Complaint

    Date:12/04/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part needed to repair my oven (control panel) in September; the part appeared to be in stock according to the website. As soon as I ordered the part and paid for expedited shipping, I received a confirmation email saying the part was backordered. When I replied to email asking how long it would take the company responded saying it would be a couple of weeks. A few weeks later I asked the status and they indicated it would be late November before I received the part. Now it is early December and I have still not received the part. If I had known the company had a pattern of fraudulently claiming their parts are in stock and rarely actually ship the parts paid for there is no way I would have purchased from them. Even now the website shows this same part is in stock and I suspect it is not. If I am not refunded in timely fashion I will dispute the charges on my card.

    Business Response

    Date: 12/04/2022

    Hi ****,

     

    Thank you for contacting us.  Cancellations can be requested anytime by email or live chat.

    We have cancelled your order and initiated a refund.
    Please allow 3-5 business days for your financial institution to process the refund.


    Respectfully
    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm

     

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying yo get refund on item that has been on back order since 8/2021. Cannot get anyone to help. Called and had to leave messages, emailed and left requests through website over 15 times without resolution.

    Business Response

    Date: 12/04/2022

    Hi *****,

     

    Thank you for contacting us.

    We have cancelled your order however,  it is too old to refund directly to your credit card.

    We will need to mail a check.  Please submit your address to [email protected] so that we can forward it to our accounting department.


    Respectfully
    Marty F*****
    Appliance Parts 365
    We are available from 9:00 am to 9:00 pm

    Customer Answer

    Date: 12/10/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Just waiting for response that check was mailed. 



    Regards,



    ***** *****

  • Initial Complaint

    Date:12/01/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a refrigerator part and received an email confirmation on November 15, 2022. Within a few days I received a text stating they had a delivery problem and asked for credit card info. Highly suspicious! Didn’t give info. Haven’t received part, cannot reach company by email, phone, text, or online chat.

    Business Response

    Date: 12/04/2022

    Hi ******,

     

    Thank you for contacting us.  We do not contact customers to request credit card information. We can be reached by email at any time and live chat daily from 9am to 9pm EST Monday to Friday.

    Your order has been shipped by USPS. 

    You can track it here:  https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206213911728695

    Respectfully,

    Marty F*****
    Appliance Parts 365
    We are available on live chat from 9:00 am to Midnight Monday to Friday

    Customer Answer

    Date: 12/11/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *******

Appliance Parts 365 is NOT a BBB Accredited Business.

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