Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business refuses to cancel order before it shipped, claiming it shipped before they could do anything. Tried calling immediately after placing order and business would not answer phone. Shipped package and then said we would have to return it at our own cost. Tracking number shows item has not been picked up, yet still business refuses to cancel order.

  Business Response

  Date: 10/04/2022

  Hi ******,

   

  Thank you for contacting us.  We do not cancel orders by phone or at any time after the order has been shipped.

  
  
  Your order has been shipped by USPS.  Due to staffing shortages USPS is not updating their tracking well recently so if you want updates we suggest you open the link and sign up for individual updates.
  
  You can track it here:  **********************************************************************************
  

  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday
  

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I contacted the business before the order shipped, however they do not answer the phone. When they emailed me back saying the order had shipped, it had not.  The tracking info clearly stated that only a label had been made, and the item had not been picked up yet.  This made sense since we called and emailed only several hours after placing the order, so there is no reasonable way USPS made a special pickup in the middle of the morning for an order placed that day.  The company knows that if they ship the order, the customer will likely keep the item, as the cost to ship it back is more expensive than the item itself.  By doing so, they force the customer to purchase an item they don't want or need.  

  Additional information:

  I wanted to add these documents to my complaint.  They show when the company emailed me, time and date, claiming that the order had shipped.  They sent this email to me 2 hours before the label was even created, clearly proving that they lied, refused to cancel my order and sent it out even after I had requested cancellation, well before it was shipped.

  
  
  
  Regards,
  
  
  
  ****** *******
  
  

  Business Response

  Date: 10/05/2022

  Hi ******,

   

  Thank you for contacting us.  You are still welcome to return the item.
  
  Please follow the process here to initiate a return:  https://www.applianceparts365.com/returns
  
  Please allow 3-5 business days for a response.
  Your initial response may say that we will process within 48 hours.  Please be patient with that expectation.
  
  We do not offer exchanges for returned items, only refunds.
  
  If you need help to identify the correct part, please provide your model number or contact us on live chat if you want to place another order.  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/30/2022 I purchased two washplate caps (p/n *********) and one agitator washplate (p/n *********) for a ****** washer from ***** via the internet per their order #*******. Upon receipt of the parts I found that washplate and cap did not fit properly and on 7/18/2022 I requested an RMA for the one unopened washplate cap and the washplate which was accepted by ***** under RMA #*********. I returned the unopened washplate cap and the washplate (in the same non-factory packaging (bubblewrap with a number written on it in black sharpie) it came in on 8/23/2022 via UPS with all the required RMA paperwork. The package was received by ***** on 8/24/2022 (under UPS tracking #******************) and I reached out to ***** on 9/04/2022 requesting an update on the processing of the refund and they replied they received one cap but not the washplate. I replied to them on 9/12/2022 that I returned both a washplate cap and a washplate in the same package to which they replied they have processed a refund for $2.33 for the cap. On 9/16/2022 I followed up yet again thanking them for the refund on the cap and asking when they would be processing the refund for the washplate and did not get get a response. I followed up yet again on 9/24/2022 asking when they thought the refund for the washplate would be processed, again without a response.
  
  I am asking for a full refund for the washplate at the purchase price of $66.35 as I cannot be responsible for their inability to keep proper track of returned goods. I fulfilled their requirements of requesting an RMA, including the requested RMA documents in my return package, paying the return shipping costs ($16.24) to return the cap and washplate and they have chosen not to address their responsibility to properly handle returned goods they receive. While I cannot prove they received the washplate as I don't work in their return department, it would be difficult to explain why one would pay $16.24 to return a $2.33 item.....

  Business Response

  Date: 10/04/2022

  Hi ******,

   

  Thank you for contacting us.
  
  Please forward any tracking information you have for the returned items to [email protected].

  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Business is asking for tracking documents for my return shipment (attached), not offering a full refund as I had requested.

  
  
  
  Regards,
  
  
  
  ****** *****
  
  

  Business Response

  Date: 11/01/2022

  Hi ******,

   

  Thank you for contacting us. Please address your concern directly to [email protected].

  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 11/05/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *****

   

  I've already attempted to handle the return through [email protected] (see attachment), and it was not handled to my satisfaction through them and that is why I logged my complaint through the BBB.  Had they processed a credit as I had originally requested for both the cap & washplate this issue would have never had to been escalated through the BBB.
  
  

  Business Response

  Date: 11/08/2022

  Hi ******,

   

  Thank you for contacting us. Please address your concern directly to [email protected].
  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

• Initial Complaint

  Date:09/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on 07-12-2022 - it went to "processing" and has not changed. I have contacted multiple times, with no response. Even there "live chat" never replied. Starting the process of a charge back since obviously they have no interest in fulfilling this order.

  Business Response

  Date: 09/27/2022

  Hi ****,

  Thank you for contacting us.  We are available at [email protected] every day.
  

  
  We have cancelled your order and initiated a refund.
  Please allow 3-5 business days for your financial institution to process the refund.
  
  
  Respectfully,
  

  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on August 31st with standard shipping the item showed that it was in stock when I placed the order. On the websites shipping information page it states that orders with this shipping method will be delivered in 4-7 business days. It is now September 21st and I contacted customer service and they told me that they have the item and it is in the shipping queue. This is the same thing I was told a week ago when I contacted them. Customer service is horrible and this company clearly doesn’t prioritize the satisfaction of its customers

  Business Response

  Date: 09/22/2022

  Hi ****,

   

  Thank you for contacting us.
  
  We have cancelled your order and initiated a refund as you requested.
  Please allow 3-5 business days for your financial institution to process the refund.
  
  
  Respectfully,

  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an incorrect part after waiting weeks to receive the part. As soon as I placed the order, they quickly called the next day to collect a core charge. But they never replied to my inquires on the order status and never sent a tracking number as they promised. Finally received the part and it was not what I ordered. Customer service was very delayed in their responses, or provided no responses, to answer my questions and begin the return process. I was finally able to get a return authorization number but they didn't provide a return shipping label. Because of their lack of responses and lack of customer service, the return window passed. I now still have the part, no refund on the part, no refund on the core charge, no return shipping label provided, and no response from anyone in the company. Complete lack of respect to their customers who pay a substantial amount of money for cheap ******* parts and have to wait a ridiculous amount of time to receive such parts. And not even receive what was actually ordered.

  Business Response

  Date: 09/16/2022

  Hi *****,

   

   

   

  Thank you for contacting us.
  We are sorry this issue occurred.  Please submit  a photo of the item so we can either issue a refund or resend the item after evaluation.  
  
  If the shipping company provided any notes that they are responsible for the damage please include a photo of that as well.
  
  Please advise on how you would like to proceed.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

  Customer Answer

  Date: 09/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ******

   

  Business requested that I send in photos that I already did which can be seen in the emails that was attached to the original complaint. They also suggested the possibility of resending the item which the Business has previously made it very clear that was not an option and that information is listed on their website. The Business also requested photos of notes from the shipping company about damage? I'm not even sure what this means since there was no mention of damage. It is very clear that the Business is once again not listening to the customer. "Please advise on how you would like to proceed"? I would like the Business to actually read everything I wrote and provided. I made it very clear how I would like to proceed. I WANT MY REFUND IN FULL.

  * Has the company addressed the issues of this dispute? NO 
  * If not, why? THEY ARE REQUESTED INFORMATION THAT I ALREADY PROVIDED. I STILL HAVE YET TO RECEIVE A RETURN SHIPPING LABEL OR A REFUND.
  * If an offer of resolution was made, has the company fulfilled the proposed offer? NO.

  To the Business, ApplianceParts365,

  This is laughable. First, I already submitted photos as you requested. This is a very typical and accurate depiction of how you treat your customers: If you would have actually read the complaint and looked at the references attached and provided, you would have seen that I already sent in the photos and perhaps would have already seen the photos themselves. Please don't "resend the item", your company has made it very clear that exchanges are not part of your policies. Once again, you would have seen that conversation exchange if you read any part of the BBB complaint submitted. And again, this is embarrassing for you: you ask that the "shipping company provide any notes that they are responsible for the damage ...". If you have would actually read the complaint or any of the attached emails, you would know that I haven't shipped the item (yet) and that I'm waiting for a shipping label from your company. AND THAT THIS HAS NOTHIN TO DO WITH DAMAGE FROM A SHIPPING COMPANY! Wow, truly illiterate. 
  "Please advise on how you would like to proceed": READ ANYTHING THAT I'VE WRITTEN. I want to return the part and get ALL my money back. Not spend MORE to return YOUR part that you sent me INCORRECTLY that I PAID FOR. Simple. 
  It's remarkable and so pathetic that I get a response within almost an hour of filing a complaint with the BBB but I still haven't gotten an email from the 19 emails (literally) sent beginning on August 17, 2022, ONE MONTH AGO. Get it together. 

  Customer Answer

  Date: 09/19/2022

  Attached is the photo showing the part number on the item that is different from what was purchased.

   

  Date Sent: 9/17/2022 7:45:33 PM
  

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** ******

   

  Business requested that I send in photos that I already did which can be seen in the emails that was attached to the original complaint. They also suggested the possibility of resending the item which the Business has previously made it very clear that was not an option and that information is listed on their website. The Business also requested photos of notes from the shipping company about damage? I'm not even sure what this means since there was no mention of damage. It is very clear that the Business is once again not listening to the customer. "Please advise on how you would like to proceed"? I would like the Business to actually read everything I wrote and provided. I made it very clear how I would like to proceed. I WANT MY REFUND IN FULL.

  * Has the company addressed the issues of this dispute? NO 
  * If not, why? THEY ARE REQUESTED INFORMATION THAT I ALREADY PROVIDED. I STILL HAVE YET TO RECEIVE A RETURN SHIPPING LABEL OR A REFUND.
  * If an offer of resolution was made, has the company fulfilled the proposed offer? NO.

  To the Business, ApplianceParts365,

  This is laughable. First, I already submitted photos as you requested. This is a very typical and accurate depiction of how you treat your customers: If you would have actually read the complaint and looked at the references attached and provided, you would have seen that I already sent in the photos and perhaps would have already seen the photos themselves. Please don't "resend the item", your company has made it very clear that exchanges are not part of your policies. Once again, you would have seen that conversation exchange if you read any part of the BBB complaint submitted. And again, this is embarrassing for you: you ask that the "shipping company provide any notes that they are responsible for the damage ...". If you have would actually read the complaint or any of the attached emails, you would know that I haven't shipped the item (yet) and that I'm waiting for a shipping label from your company. AND THAT THIS HAS NOTHIN TO DO WITH DAMAGE FROM A SHIPPING COMPANY! Wow, truly illiterate. 
  "Please advise on how you would like to proceed": READ ANYTHING THAT I'VE WRITTEN. I want to return the part and get ALL my money back. Not spend MORE to return YOUR part that you sent me INCORRECTLY that I PAID FOR. Simple. 
  It's remarkable and so pathetic that I get a response within almost an hour of filing a complaint with the BBB but I still haven't gotten an email from the 19 emails (literally) sent beginning on August 17, 2022, ONE MONTH AGO. Get it together. 

  Business Response

  Date: 09/20/2022

  Hi *****,

   

  Please direct your concerns to [email protected] as this is not a matter that can be resolved here.

   

  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ******
  
  

   

  * Has the company addressed the issues of this dispute? No.

  * If not, why? They asked me to email them which I clearly have several times.

  * If an offer of resolution was made, has the company fulfilled the proposed offer? No

   

  To the Business, ApplianceParts365, 

   

  You people are truly incompetent. I wasn't trying to resolve it here, I was trying to file a complaint against your company and perhaps let the business owner(s) know that the customer service is next to nothing. YOUR company suggested to resolve it here and I suggested that I already tried to contact customer service AND the returns department. Once again, if you would have read ANYTHING that I submitted, you would have known that. Again, truly embarrassing for you all. No clue how to listen to consumers. Pitiful. 

   

   

   

   

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off they send no notifications informing you when your item has shipped luckily it didn't take too long. I received order number Order # ******* on September 14th. The real issue is they sent the wrong size reboxing one in a box labeled with the part number I ordered. This 'kit' comes with 4 27.5 inch rods they sent 3 in the 27.5 in and 1 in 26.2 in. When I reached out to sent the ONE rod in the correct size I was told I couldn't return or exchange because it had been install. Now tell me as a homeowner with no washing machine repair background how would I know the size was incorrect until I attempt to install. Had I been dishonest the way they were in boxing the incorrect item I could have lied and said I never attempted to install this item. They claim this is how the manufacture sent the item yet of the 4 boxes it was the only one overly tapped which leads me to believe you opened this box and filled it with a similar but incorrect part in order to make you $20 sale.

  Business Response

  Date: 09/18/2022

  Hi *******,

   

  Thank you for contacting us.
  We apologize for the inconvenience.
  
  Your item will be replaced.  The new order number is *******.
  
  Tracking information will be sent when it has been shipped.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available from 9:00 am to 9:00 pm EST Monday to Friday on live chat

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a duplicate order for ice maker. Got a return number and returned it promptly. It was received by company 8/18/2022. I have repeatedly tried to contact company for refund status. They will not answer phone. I have repeatedly emailed and keep being told I have to wait on returns manager. I need to get my refund.
  have returned ice maker part that was shipped to us as a duplicate order.
  Order #
  ************
  Returned via UPS 8/18/22
  Tracking Number: ******************
  PLEASE help with this issue.
  Thank you.

  Business Response

  Date: 09/08/2022

  Hi *****,

  Thank you for contacting us.  Your concern has been forwarded to the returns manager.
  
  Please be patient with our returns process.
  Please do not resubmit your request.  That slows the process for everybody.
  
  
  We are currently working with limited resources. 

  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:09/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a replacement hose for a portable dishwasher on 8/22/2022 for $99.20. The money was taken out of my account the same day. I have not receive any info about a tracking number or any shipment info. Reached out numerous times, no answer. Left messages, no return call.

  Business Response

  Date: 09/16/2022

  Hi ******,

   

  Thank you for contacting us.
  
  Your order has been delivered by USPS. 

  
  You can track it here:  https://tools.usps.com/go/TrackConfirmAction.action?tLabels=**********************
  
  

  
  
  Respectfully,
  
  Marty Fenton
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received wrong part in order initiated return three days after receiving part this is in June 25 20 22 that return was initiated. Took 6 weeks to get an RA number from the company after being told they lost my original return request form return the part as of today's date September 1st 2022 have yet to have a refund and I'm getting no response from emails. Return the part just as they stipulated the original box original condition all right number included in the box I feel it's a scam I want my refund

  Business Response

  Date: 09/12/2022

  Hi ****,

   

  Thank you for contacting us.
  
  If you have tracking from the return please provide it to [email protected].  We will investigate it further.
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *******

   I was not given a tracking number by the post office. The business to has lost my return just as they lost my initial request for an RA number. They lose emails, packages, and ship the wring parts on a regular basis and then refuse to give refunds. They have the part, they simply cannot find it. They never answer their phones and delay in response to to emails intentionally in order to frustrate customers into giving up. I want my refund 
  
  

  
  

  Business Response

  Date: 09/27/2022

  Tell us why here...Hi ****,
  
   
  
  Thank you for contacting us.  
  
  If you have tracking from the return please provide it to [email protected].  We will investigate it further.  If you have not, please contact returns directly

  at [email protected] with any information you do have.

  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight EST Monday to Friday

  Customer Answer

  Date: 10/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  It is the same response they gave last rime. They refuse to address the real issue, which is their company is horribly inefficient. 
  Regards,
  
  
  
  **** *******
  

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  10/31 - per phone call from Mr. *******:  Please close as resolved at this time.

   

  
  
  
  Regards,
  
  
  
  **** *******
  
  

• Initial Complaint

  Date:09/01/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a dishwasher part and no email or info has ever been sent to me. No shipping info or even if the order is being processed. I called many times and left several messages and emails and no one ever answers. Nothing! They claim that due to Covid the replies are delayed but this is not a delay, this is a non existing business. I would like my $$ back or at least reply to my inquiries with a shipping date.

  Business Response

  Date: 09/02/2022

  Hi ******,

   

  Thank you for contacting us.  You may read our response to your email.  If you need further help we are always available in live chat and via email.

  
  
  Respectfully,
  
  Marty F*****
  Appliance Parts 365
  We are available on live chat from 9:00 am to Midnight Monday to Friday
  

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Business reply states that they have emailed me a response to my complaint which is not true as there is nothing in my inbox or spam folder.  I was able finally to get a hold of someone on the Live Chat (after being silent for 10 days until my BBB complaint interestingly) who confirmed my email address (hence they did not send me any email for sure) and they claim that the manufacturer has oversold the item I purchased and that they should be able to ship it next week. Until I see this happening this case is unresolved.

   

  
  
  
  Regards,
  
  
  
  ****** ** *****
  
  

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Date Sent: 9/8/2022 6:54:45 PM
  Business in the end did not ship any item but instead sent a refund which is great, not so much for the time wasted and effort I had to go through to get this resolved. 

  
  
  Regards,
  
  
  
  ****** ** *****