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Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    As of November 2012 BBB Cincinnati handles all TQL complaints.

Complaints

This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 60 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call our office weekly, sometimes daily. On 6/23/25 when I answered I said no, and hung up, they called me back, I rejected the call, they called me right back again and proceeded to ask me why I refused to transfer them. I then explained that every time they call they ask for a different named employee, he laughed, I stated which he most likely gets from our website, he laughed and said it was random, he then proceeded to feed me a line of junk regarding his call implying we were working with them. They have gone as far as saying they have spoke to someone in our office and when asked that person has never spoke to them and has no interest. I have asked them to please stop calling our office, and stop with the games of asking for random people. They state that it wasn't them that has called, which we have called ID., and although changing the caller doesn't change the circumstances. They don't stop calling, they think its funny, and antagonizing return calls back to back after you refuse their call has to be some form of harassment. Its gotten out of hand, and it ties up our main line, they try to keep you on the phone arguing with them.
      Can you please make them stop calling me? 187 complaints most of what I reviewed is about the calls, its way out of hand.

      Business Response

      Date: 06/24/2025

      Hello, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ********************
      - ************************
      - ###-###-####

    • Initial Complaint

      Date:06/20/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company has been receiving non-stop calls to the point of harassment. I have received calls on my desk phone, cell phone and personal line daily. We are not going to use their services due to the harassment from the TQL but need the calls to end. All my colleagues and myself are sick of the barrage of calls and voicemail that is left from TQL. We have requested them to stop contacting us, remove us from their contact list, but nothing seems to stop them.

      Business Response

      Date: 06/24/2025

      Hi ******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - ***********************
      - **********************
      - ****************************
      - **********************
      - *************************
      - ***********************
      - ###-###-####
      - ###-###-####
      - ###-###-####

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ******

    • Initial Complaint

      Date:06/17/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been cold calling us for years and we've told them dozens of times to place us on their Do Not Call list. Today they called us twice within 5 minutes, and both times we asked them to place us on their Do Not Call list. They're wasting our time and energy when we've said many times we are not interested in their services, and they are legally obligated to remove our phone number from their list when we've requested it and yet they refuse to do so and continue to call us multiple times a day.

      Business Response

      Date: 06/24/2025

      Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - **********************
      - *************************
      - ***********************
      - ********************************
      - ###-###-####

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *******

    • Initial Complaint

      Date:06/09/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business will not stop calling us, they are the most annoying company. We have asked several times to be removed and to stop calling us. They are wasting our time and money.

      Business Response

      Date: 06/13/2025

      Hello, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - *************************
      - ###-###-####
      - ###-###-####

      Customer Answer

      Date: 06/13/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Do not contact us anymore.

       

      Any ***** *** **** email address

      also

      ###-###-####

       

      Complaint ID# ********

       

      Regards,

       

      ****** ******

      PRODUCTION MANAGER

      Please add any ***** *** ***** email address:
       
      ***********************
      ********************
      ************************

      ***********************

      **************************

      ###-###-#### phone# also


      Regards,



      ***** *** ***** ***** *** *****

      Business Response

      Date: 06/24/2025

      Hello, those additional email addresses and phone number have been added to our Do Not Contact list.

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *** ***** ***** *** *****

    • Initial Complaint

      Date:06/03/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TQL is relentless in cold-calling us to try to win business. They have called at least once every week or two for the last three years. I've had numerous stern conversations with their sales associates telling them that we are not interested and explaining that I've said this countless times. EVERY ONE of those associates has "assured" me that we will be put on their Do Not Call list, but it never happens. At this point they've wasted hours of my and my customer service team's time that could be spent elsewhere. I need them to stop calling immediately.

      Business Response

      Date: 06/04/2025

      Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ***************
      - *******************
      - *****************
      - ****************
      - ###-###-####
      - ###-###-####
      - ###-###-####

      Customer Answer

      Date: 06/04/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ******

    • Initial Complaint

      Date:05/28/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls virtually every day, often multiple times, and hangs up when I answer. I have asked them over a dozen times to be removed from their call list and they continue to call.

      Business Response

      Date: 05/29/2025

      Hi ***** *******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      Phone: ###-###-####
      E-mail: ******************************

    • Initial Complaint

      Date:05/22/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This solicitor is relentlessly contacting us on a daily basis. They call daily and email frequently. We have informed them that we do not need their services at all. We have communicated this a number of times and have asked them to stop calling us. We have a fast paced business that is very demanding on the employees. To have to field a call when busy by a company that has become nothing but a nuisance is quite irritating. If there ever arose an opportunity where we could possibly need their service, I can assure you that it would be anyone but them at this point. We want the calls and emails to stop.

      Business Response

      Date: 05/29/2025

      Hi **** *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      **** ***** ************************** ###-###-####
      *** **** ************************* ###-###-####
      ********* ******** *****************************
      ***** *** *** ***************************
      ***** *************************
      ****** ***** *** **************************
      *** **************************

      Customer Answer

      Date: 05/29/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** *****

    • Initial Complaint

      Date:05/14/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company repeatedly calls my business. We have been requesting for years to be put on their DO NOT CALL list. I have been told that they do not have a way to do that and they will keep calling. We have no interest in using their services and have told them that every single time. Yet they still call us and sometimes multiple calls a week.

      Business Response

      Date: 05/16/2025

      Hi ******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ****************
      - ****************
      - ******************
      - *****************
      - *******************
      - ###-###-####
      - ###-###-####

      Customer Answer

      Date: 05/21/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ******

    • Initial Complaint

      Date:05/02/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are receiving weekly calls from TQL Trucking at our office. We are in ********** ****** and have no use for a trucking company in ****.

      Business Response

      Date: 05/05/2025

      Hi *******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ###-###-#### 

      Customer Answer

      Date: 05/05/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******

    • Initial Complaint

      Date:05/01/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sometime in January I received a call from a sales person at TQL logistics, I believe it was January 17, 2025 (early morning). I explained that I no longer wanted to be contacted in the future. and the previous call I received from them I asked the same thing, except this time I explained if they called me again I would file a complaint against them. I was not interested in using their services. I used their service once in May of 2020. I asked not to be called in the future. They informed me that it was impossible for them to remove me from their call list. They said the best thing they can do is put a do not call hold for a period of 3 months. After the 3 months is up, they would starting contacting again.
      They will not stop calling our business and emailing our business for work (not just me but also other staff) despite me requesting this. I have an email from January 17th confirming they are putting me on a do not call list and it would be active for three months. On January 28th I received an general marketing email thanking businesses for their support in helping them in their corporate responsibility.
      Since then, starting April 22, 2025 I was contacted by email asking for work, then again on May 1, 2025. I have received spam phone calls from them that I have not answered.
      There doesn't seem to be a way to get them to stop contacting me or my business. I am forced to contact them to keep putting me on a do not call list at their company. There should be a way to be removed. It's a form of harassment.
      I feel this must violate some sort of solicitation rules.

      Business Response

      Date: 05/05/2025

      Hi ******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      *****************
      *********************
      *******************
      **********************
      ###-###-####
      ###-###-####
      ###-###-####

      Customer Answer

      Date: 05/09/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ********

    Total Quality Logistics, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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