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Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    As of November 2012 BBB Cincinnati handles all TQL complaints.

Complaints

This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Total Quality Logistics, LLC has 58 locations, listed below.

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 60 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total Quality Logistics continues to call our business to broker our freight, which they have been informed, repeatedly, is unnecessary. We have our own trucks and a small handful of carriers whom we do direct business with. We absolutely do not need any middleman for anything needed delivered. We have not done business with them for brokering loads and have no desire to begin doing so. They have been informed as not rudely as any of us who answer the phones can let them know. If they do stop, which it seemed they did for a brief period after my last complaint., it appears they start back to calling for our shipping department. We do not wish to use their services, therefore they should absolutely remove our name from their cold call list.

      Business Response

      Date: 08/19/2022

      Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - ###-###-####

      - ************************

      Customer Answer

      Date: 08/19/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *

    • Initial Complaint

      Date:08/17/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total Quality Logistics will not stop calling our business even thought we have repeatedly asked them to stop calling. We have told them we have no need of their services and asked them to remove us from their calling list. They will stop for a few days and then start all over asking for a specific person and again we refuse their service.

      Business Response

      Date: 08/18/2022

      Hello *****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected]. 
      - ###-###-####

      - ******************** 

      Customer Answer

      Date: 08/18/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *********

    • Initial Complaint

      Date:08/17/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple calls a week, ask them to stop and they don’t. Today they made 4 calls in less than 30 minutes. The last operator was laughing and admitted to laughing about interrupting my business day. I called corporate and they confirmed they could see the calls made. This has been an ongoing issue that TQL does not seem to care how disruptive their sales calls are.

      Business Response

      Date: 08/18/2022

      Hi
      Charles, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to ******************* 
      - 716-488-9765

      - [email protected]

      Customer Answer

      Date: 08/18/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complain* ** ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******

    • Initial Complaint

      Date:08/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All I want is for them to put us on no call list-they have been told over and over

      Business Response

      Date: 08/15/2022

      Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      * ************

      * ************

      - ********************

      - l******************

      - ******************

    • Initial Complaint

      Date:08/05/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total Quality Logistics will not stop calling my business despite the fact that we have repeatedly asked them to stop calling. We have told them we have no need of their services and asked them to remove us from their calling list. And yet, they continue to call. We typically get multiple calls a week from this company--sometimes multiple times in a single day. This is harassment and it wastes the time of my office staff. I want them to stop calling my company. The phone numbers in question are ###-###-#### and ###-###-####.

      Business Response

      Date: 08/08/2022

      Hi *******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

       

      - ###-###-####

      - ###-###-####

      Customer Answer

      Date: 08/08/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******

    • Initial Complaint

      Date:07/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total Quality continues to call our number day and night, even when I specifically told this sales person to take us off the cold call list, but they ignored me and continued spam our number. Please take off our number ASAP and we do not pay any respect to any service Total Quality has to offer.

      Business Response

      Date: 07/28/2022

      Hi ***, the contact information below has been placed on our Do Not Contact list. If you have additional phone numbers or email addresses you would like to be added, please send them to [email protected].

      - ###-###-####

    Total Quality Logistics, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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