Reviews

This profile includes reviews for KeyBank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KeyBank

  127 Public Sq Cleveland, OH 44114-1217

  
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  KeyBank

  5915 Landerbrook Dr Ste 310 Cleveland, OH 44124-4045

  
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  KeyBank

  1125 Mohawk St Utica, NY 13501

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  KeyBank

  8591 S Main St Eden, NY 14057

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  KeyBank

  100 River Rd North Tonawanda, NY 14120

Review Details

• Review fromRichard B

  Date: 02/15/2023

  1 star
  Yeah thanks to key Bank my mom's account is now overdrawn I can't access it I even called them they can't access it but they'll collectors have taken money out *******

• Review fromAdam M

  Date: 02/13/2023

  1 star
  KeyBank Mortgage Loan Servicing. With automatic bill payer set up to pay our home loan each month our escrow amount changes without us knowing. The loan payment goes up by $300 and yet we keep paying the original amount. Because we are now not sending the full amount the system does not apply the money sent to the home loan and just holds it, begins charging late fees, AND starts sending credit agencies notifications that we are delinquent in payment. The best part is when KeyBank files to foreclose and sends threatening letters . . . this is the first notification we received regarding this matter.
  Calling the Keybank Mortgage Loan Servicing folks . . . we are told is is completely our fault . . . KeyBank did it all "by the book."
  This is a 300k loan secured by a 2.3 million dollar house. As usual KeyBank is a total joke. Don't do business with this company if you can help it.

• Review fromKatwan P

  Date: 01/14/2023

  1 star
  This company is the worst bank ever. I woke up to my card not working and can’t make any transactions. Oh yea and don’t try ***** it will not work. After today I will leave this company and deal with my original bank. Please don’t bank here unless you like every away money or getting embarrassed. If I could give no star I would because they don’t even deserve a half star.

• Review fromAlyssa S.

  Date: 12/20/2022

  1 star
  If 0 zero was an option, it’d be 0. My significant other and I have had to travel from Georgia to Ohio, just to be able to verify identity and unlock the account they suspected fraudulent activity on but we were never contacted about this and this was never brought to our attention. We went 2 weeks back and fourth on the phone with customer service and of course the useless higher ups. Just for them to tell us “even though you have no money and no way to access your money, you still have to go out your way and state to find a branch and come in. We drove over 7 hours and even had to get a hotel because despite the paycheck being in there over 4 days it never ‘cleared’ mind you we’ve been paid from this company before via direct deposit for the last 10 months and it was always available the very next morning. We are on the verge of becoming homeless because of Key Bank. We have 3 children we are taking loans out to support all because we can’t get into our bank account and nor the branch or customer service will resolve this seriously. I will never recommend this company and I will go out of my way to explain my total disdain for this bank/investment group anytime someone asks.

• Review fromRachel B

  Date: 12/13/2022

  1 star
  Absolutely the worst on merchant processing account "fees" coming out of nowhere. Higher on account startup. Go elsewhere for credit card processing.

• Review fromHilary P

  Date: 12/08/2022

  1 star
  Woke up today to a banking nightmare. With no warning by phone or text or email, I was denied access to my online bank account at ****** Road. This is where my income funds are direct deposited on a daily basis. I was rudely told when I called that I would not have access for at least ten business days due to "Suspicious Activity." Every other bank and credit card I have had during my 61 years of life, has given me a courtesy call to explain any temporary hold, which is immediately lifted once I confirm whatever information is required. This is like a fascist government take over of an individual's right to their own property!! It is unbelievable. As soon as I have access again, I will remove my funds, close my account and never have anything to do with this awful bank again. Without a doubt, this is the worst banking experience of my life. Do not do business with Laurel Road Bank. They are dishonest and unprofessional and rude.

• Review fromTamatha K

  Date: 11/30/2022

  1 star
  This place is racist! I (POC) tried to deposit $2000 cash along with other business checks to a business account. I was told I needed to show ID to deposit that kind of cash. The teller then proceeds to tell me that the government wants to know who is depositing that amount of cash and not to worry they (the bank) do not keep track. My partner (white male) deposited $2000 in cash with business checks and the same teller did not ask him for ID. What is the difference between him, and I KEY BANK?

• Review fromWendy W

  Date: 11/14/2022

  1 star
  In January 2022, I opened a checking account for miscellaneous expenses. I inquired to my representative if any minimum balance was required. She said no which enticed me to open the account and received a free checking account as a supplemental account since I paid the nominal amount to open it. I am just up the street and am self employed. I did miscellaneous deposits and utilized those funds. I also received statements informing me I had a zero balance. I deposit just the amount of funds that I need to utilize. The institution never sent me correspondence informing me I had to provide a deposit to keep it open. My company belongs to the chamber of Commerce. The average cost per event is $10-$25. I didn't order checks(don't need them). If I deposit $50 and attend 2 events, I'd utilize $50. Last I used the checking account was June. September comes around, I was going to do a deposit;so much for that. I called my branch, the teller said my account was closed. I said "the branch can't mail me a correspondence informing me to do a deposit if I want account to remain open"?! Really?! This is deceptive business practices! Don't bank here. The phone customer service representative "Knew more than my branch and said I had a Smartfree Checking which supposedly requires a minimum balance of $50. I said "oh. ok". My branch didn't tell me that. Then my savings account started incurring service charges for 2mos $4-$5 for 2mos. I called customer service, they credited me both months but this doesn't stop the institution from continuing to bill me. The branch said if I re-open a checking account it will end the service charge fees. I said "I don't trust their business practices nor their ethics". I said to the teller if I re-open a checking account, I need a 100% GUARANTEE MY ACCOUNT WONT BE CLOSED WITHOUT CORRESPONDENCE"! Otherwise, it's not worth re-opening.

• Review fromKarma T

  Date: 10/24/2022

  1 star
  My parents had banked with Key Bank forever and had a checking account and 2 MMA's as of my Dad's passing a year ago. In April of this year I had to put my Mom in a memory care facility due to dementia. In May I was granted temporary conservator/guardianship of my Mom as she did not have a POA set up. The Key Bank legal team would not recognize the temporary guardianship/conservatorship and would not allow me to transfer funds from their MMA to their checking account. I needed access to the funds to pay for her memory care. They would however, allow me to close her accounts and receive a cashier's check in my Mom's name. I closed out the 2 MMA's and opened a checking account with DL Evans in my Mom's name so I could pay her bills. My CPA and attorney advised me to keep the checking account open with my Dad's name on it because there were 4 years of taxes that I filed after his passing, and the IRS will be sending refund checks with both of their names on them. I was told that it is almost impossible to have the IRS issue refunds in just her name.
  On May 15th I was granted permanent conservatorship/guardianship of my Mom and provided those documents to the Key Bank branch. Once again, today I went into the branch to see if I could be added as an authorized user so that I could be provided information about the account. According to their legal team, they cannot add me to the checking account as my Dad would have had to add me before he passed away. They do not add authorization on accounts, they only add signers. Because I am not on the account they would not provide me a balance, a statement, etc. I did speak to my attorney and another bank and was told that this is ridiculous. I have the documentation showing that my Mom has been declared incapacitated and a judge made her my responsibility, just like a fiduciary. Yet, Key Banks legal department will not work with me.
  Today I closed the checking account and have shed countless tears in frustration. DO NOT BANK HERE

• Review fromStephen D

  Date: 09/03/2022

  1 star
  Gift cards don't work, even though there remains a balance on them. Call to customer service and I am told to register the card. I attempted to do this previously with no success. I ask for the mythical Pin#, of which there is none. I ask for a refund, I am told it takes 30 days and funds will be returned to the purchaser. I am then hung up on by the service representative with no solution provided. This is why I do not and will not do business with KeyBank. I look forward to this bank closing as you apparently defraud your clients and lack accountability with your unethical business practices.