Reviews

This profile includes reviews for KeyBank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

KeyBank has 232 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  KeyBank

  127 Public Sq Cleveland, OH 44114-1217

  
• 

  KeyBank

  4269 Fulton Rd Cleveland, OH 44144-1866

  
• 

  KeyBank

  800 Superior Ave. Cleveland, OH 44114

  
• 

  Key Bank

  11 East 22nd Street New York, NY 10010

• 

  KeyBank

  1825 Washington Rd Pittsburgh, PA 15241

Review Details

• Review fromSofia M

  Date: 08/12/2024

  1 star
  I made multiple request for months for an itemized bill and never received one. I would like an itemized bill for the months of March 2022 - Dec 2022

• Review fromAnessa G

  Date: 08/08/2024

  1 star
  Key Bank is the absolute worst bank you could go through. Their online banking app is always down. Tonight they turned everyone.Step at cards off without letting anyone know for "maitance" so now I can't feed my kid dinner. I called and rhe lady said hopefully by 11pm which is absolutly ridiculous.

• Review fromRobert G

  Date: 08/04/2024

  1 star
  CD Interest Grievance
  Rolling over A CD seven months ago and given the lowest interest rate of 0.05% Instead of the 5.00% as advertised!!
  I recently went to the Rocky River Branch Key Bank to cash in my 15K CD from nine months ago. After speaking with THE ROCKY RIVER BANK MANAGER she acknowledged when the bank rolled over my CD for another 7 months the CD was given an interest rate of 0.05% not the 5.00% as advertised by Key Bank. She ALSO NOTED THAT KEY BANK WAS SUPPOSED TO CALL ME TO negotiate the 5.00%. I NEVER RECIEVED THE PHONE CALL When I rolled over the initial deposited, the intention was that Key would continue the 5.00% interest rate!
  I made a dismal $4.50 in interest after cashing in my 2nd CD over a 7-month period. Key bank owes me the 5.00% interest for the past 7 months to include the compounded interest, of the $435.34, which was earned on the initial investment of my CD.
  I cannot believe Key Bank pulled such a ROTTEN trick, and most likely others, that have EXPERIENCED the same thing I have. I have been with KEY bank for over 30 years and you intentionally screwed me with a lower CD Interest rate. Maybe I should close out all my accounts and go with chase or a more reputable/honest bank….This is just Pitiful!! I expect a full reimbursement for the money you cheated me out of!! But of Course, they denied the request
  Or is this how your managers make their quarterly bonuses by playing games with their customers money!
  They refused to correct their error. This a Terrible mistake that they took no responsibility for. This scenario seems to be a consistent pattern of behavior , this is a piss poor way to operate. DO NOT TRUST KEYBANK!!

• Review fromkevin s

  Date: 07/30/2024

  2 stars
  Their customer service is terrible. Accommodating when you are opening an account, but then you become an inconvenience. Getting information regarding your accounts is difficult

• Review fromKhmari J

  Date: 07/21/2024

  1 star
  ****** ***** Local Guide·19 reviews·1 photo
  Review for KeyBank: A Horrible Experience
  If I could give KeyBank zero stars, I would. This review is not only for the branch I dealt with but for KeyBank as a whole, including their customer service, protocols, and policies.
  KeyBank left me homeless despite having enough money to cover my expenses. A fraud investigation was initiated on my account, but my money was cleared, and nobody ever informed me what the investigation was about. They issued me a cashier's check with the remaining thousands of dollars I needed for moving.
  Right when I arrived at my new location, KeyBank stopped my account, rendering me unable to access my funds. I had to borrow money from others, leading to unnecessary expenses that I now have to pay back. This situation has ruined my life.
  I couldn't attend school, pay my car insurance, or cover my housing fees. KeyBank's incompetence and lack of accommodation have caused irreparable damage to my life.
  Everyone I dealt with at KeyBank, from the branch to customer service, was unhelpful and unsympathetic. Their protocols and policies are flawed, and their customer service is abysmal.
  Avoid KeyBank at all costs.
  I will still be contacting the Attorney General's office in hopes that no one will have to go through what I had to. I have a child, a husband, and pets, and I nearly had to sleep in my car with them. This review will not be the end. I'm going to try to make sure no one is ever treated like this again by this bank.
  Even after the investigation was done and they gave me back my money in the form of a cashier's check they still never apologized for all they did to me. Run for the hills you all. I can't keep explaining my situation in more details as it is all too unbearable to keep remembering. Just trust me run for the hills when it comes to this bank. Go to a bank that is known like ****** **** ** ******** ** ***** ** ***** ****** 

• Review fromMichelle W

  Date: 07/20/2024

  1 star
  I set up a $20,000 CD at 5% for 7-months. When it matured, I realized they had set it up for .5% and I made less than $5.00 on it. They refused to correct their error. Terrible mistake that they took no responsibility for.

• Review fromGloria T.

  Date: 07/19/2024

  1 star
  I opened my checking account on July 1st. Right away, my account became restricted. This was due to changing my phone number and trying to get into online banking which red flagged my file according to security. I then received conflicting information in the mail about how to fix the problem. I had already been into the bank to talk to an associate who said they would contact me as soon as someone was assigned my case. I just opened the account July 1st. In the end they closed my account. Now I'm going to have to pay late fees and overdraft fees for several accounts that rely on my checking account for auto pay that I now cannot use. An employee apologized and handed me my balance in cash saying she was very sorry and understood it wasn't my fault. This is the second bank that has screwed me because of "security".

• Review fromMichelle C.

  Date: 07/13/2024

  5 stars
  Hello my name is Michelle Cruz I'm writing you regarding of my bank account I recently went to Puerto Rico do to my father house being sold I was given a writing check which I deposited in to my account as soon I got back to USA my bank Key bank froze my account with out notice or giving me some money to survive they red flagged my account after the money was on the account and I have used on the ATM around 345 am by 5am my account was blocked and I had make transactions with the money but how ever I'm being under investigation of fraud I'm mentally disabled this caused me emotional abuse to the fact I'm not currently financially unstable.

• Review fromJames Z

  Date: 06/28/2024

  1 star
  Be very careful of this banks very shady business practices. When you make transfers between accounts, the funds will show as available, but if you transfer you still get hit with an overdraft fee. They say that’s due to the transaction cut off time being 7 PM local. If that’s the case, those funds shouldn’t be available for transfer. This shady business is causing undo fees to customers. They know about the issue but refuses to fix it.

• Review fromLarry L

  Date: 06/23/2024

  5 stars
  Their very good fast friendly I'm Larry Long they deserve five always polite to everyone I've been there I'm thankful for key bank