Reviews

This profile includes reviews for KeyBank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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KeyBank has 232 locations, listed below.

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  KeyBank

  127 Public Sq Cleveland, OH 44114-1217

  
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  Key Bank

  1185 University avenue Rochester, NY 14607

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  Key Bank

  3134 Bailey Ave. Buffalo, New York 14215, NY 14215

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  Key Bank

  74 Brookside Ave. Chester, NY 10918

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  KeyBank

  400 Main St Red Hill, PA 18076

Review Details

• Review fromBeth S.

  Date: 01/04/2025

  1 star
  KeyBank is not providing reasonable access to my deposits.
  Inherited CD from deceased relative and kept deposits in CD until maturity to avoid fees.
  Unable to ACH or wire funds to another bank without going into the branch office 3000 miles away. KeyBank was unable to provide a solution.
  Bank elsewhere. This bank is living in the stone ages technology wise. Best to bank with a modern organization that supports customers that are not near a branch.

• Review fromJeffery T

  Date: 01/03/2025

  1 star
  They blocked my account and then made it impossible to open so I had to drive to the bank just to unlock my account the closed for no reason. Terrible customer service. Horrible bank. Terrible app. Horrible problem solving. Bad company, Bad people, don’t recommend at all. Don’t ever use key bank.

• Review fromMarla D

  Date: 12/03/2024

  1 star
  I’m disappointed in the way Key handles customer concerns and complaints I called key customer service they said contact the branch and the branch said contact customer service. No one has helped resolve the problem however branch employees have been rude and insulting I just want and still want help. I was told there is a department called the back office but nobody can contact them I wanted Key bank to help me since they are my bank instead of contacting BBB as you can see there is still no help at all

• Review fromEsmeralda F.

  Date: 11/22/2024

  1 star
  I received poor service from the tellers at Key on 117th on Nov. 19th. The security guard almost assaulted me. This was on Nov. 19th 2024. Very low-class. I'll take my business elsewhere.

• Review fromSusan K

  Date: 11/16/2024

  1 star
  Terrible bank. I had fraud on a banking transaction, and they sent me a letter saying that they "investigated" but apparently did no such investigation. Banking with them is a gamble. When their customer service was caught lying, she just hung up on me. Truly horrible bank. Put your money elsewhere.

• Review fromKevin B

  Date: 10/23/2024

  1 star
  I tried to send this to the CEO and email bounce back.
  Mr ******,
  My name is Kevin and I have had an RV loan with your bank since 2014. The original loan amount was 315K. My buyer had **** send in a cashier's check for 42,000.00 that was received by Key Bank on Friday 10/19 at 8:30am. **** required that they send in that amount directly to Key as this is being paid out of a loan my buyer took out. I paid off the rest of the loan yesterday at one of the local locations here in Colorado Springs. I have spoken to 6 people at Key Bank to include 3 supervisors. No one has provided any solutions to getting this check posted to my account. We were told on Friday it would be processed on Monday. On Monday we were told it would be processed on Tuesday. Still not applied as of today.
  The buyers flew into Colorado to pick up the coach and they are equally upset. They paid with a cashiers check for 133k at the local location and that showed up right away. The cashier's check still nothing.
  My loan number is xxxxxxxxx
  The **** check fedx routing number is xxxxxxxx
  Please have someone get this applied to my loan today. The new owners are in possession of the RV as they were wanting me to pay for accommodations while this was not their delay. I appreciate someone's immediate response to this email.

• Review fromJennifer G

  Date: 10/09/2024

  1 star
  I closed out my account September 19th. September 20th charges went through on my closed account and they will not solve the problem they caused. Charges take days to clear. You may or may not get notified of fraudulent charges and have the option to say no it's not you. Don't order a new card cuz it takes longer than 5 business days, they tell you 3 to 5 business days when you order a new card. Mine took 6 business days, it arrived after I closed my account. Whatever you do DO NOT get an account with Keybank.

• Review fromAlonna H

  Date: 09/19/2024

  1 star
  I attempted over 6 times to purchase my birthday garment using my KeyBank card. The first attempt sent a text message for a fraud alert and my transaction was declined. The text message prompted me to call in and verify that it was me attempting my purchase and I did so. The customer service representative was so rude that I asked for a supervisor and was told to try “another payment method”. My second call to the bank I reached another agent who told me that she could unblock the card that was supposedly already unblocked. She attempted to lift the restrictions and as the first reported lifted but I could not use my card for the purchase. The last attempt when calling into the bank. I was told again. That restrictions were on the card and had to be lifted. Now today after weeks of waiting for an Investigation. The bank corporate rep Alyssa tells me it was the merchants fault and not KeyBank. Sequential every representative had to lift a restriction off my card after every attempt to purchase from this website. I was even asked by one of the rudest representatives if “I was aware that the dress was coming from another country” Not only does the bank investigate an issue with no resolution, they stick to the lies they’ve told as a team. KeyBank has been a nightmare. I will be closing my account. As soon as possible.

• Review fromLinda N

  Date: 08/22/2024

  1 star
  I have my mortgage with KeyBank. The payment due date is in the middle of the month. I have asked numerous times to have it moved to the end of the month. I was told that they don’t do that anymore. Instead, I get charged a $40 late fee EVERY SINGLE MONTH when I have called and explained all my bills are due in the middle of the month so it will be late every single month. They only take your money they don’t want to help you. If I could get another mortgage I would move mine in a heartbeat and tell everyone who will listen not to do business with them

• Review fromHeather I

  Date: 08/12/2024

  1 star
  I have had a bank account with them for 5 years. And as soon as my direct deposits hit I pull them out and put them on the cash app. Bills take days to process.I put a paycheck in and 4 days later.I still  can only access a hundred dollars of my thousand dollar pay check. This bank likes to hoard your money and not let you have your own money. It is the absolute worst institution.I have ever done business with and I will be closing my account after six years very soon. I now have to reschedule my car repairs.Because my paycheck that I put in on saturday during business hours is not available on monday? And if I bring the car in today and I don't have my paycheck to pay for it.They're going to charge me a hundred and forty dollars a day.... All because the bank is hoarding my money. Absolutely.Ridiculous for a billion dollar conglomerate bank.