Credit Card Merchant Services
Electronic Merchant SystemsHeadquarters
Reviews
This profile includes reviews for Electronic Merchant Systems's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 31 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBet C
Date: 06/28/2023
1 starBet C
Date: 06/28/2023
I would give zero stars if I could. I’m an extremely busy business owner.
I would warn an business owner to avoid EMS like the plague! Early cancellation fees, “hidden” non-compliance fees, poor customer service and communication, need I say more. DON’T DO IT!
I was trying to choose the most cost effective option, THIS IS NOT IT!!
Electronic Merchant Systems
Date: 07/06/2023
We are truly sorry your experience was not to your satisfaction. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better every single day. Our Customer Care Supervisor Stacy has left you a couple of messages, so please call her back at 800-615-1330 x2838 so we can learn what went wrong and see if there are any outstanding issues that we can resolve.Review fromRose M
Date: 06/18/2023
5 starsRose M
Date: 06/18/2023
Excellent customer service. They helped me get through the PCI with no issues.Electronic Merchant Systems
Date: 06/22/2023
Thank you for your glowing review! We strive to offer top-notch service to all our customers, and we're thrilled to hear that we made a good impression on you.Review fromMarie K
Date: 06/09/2023
5 starsMarie K
Date: 06/09/2023
Brian was Great setting everything up for us and made sure we were happy with the downloads. Richard helped me set up the account online and made sure I was able to get on line and answered all my questions.Electronic Merchant Systems
Date: 06/12/2023
We appreciate you taking the time to let us know about your experience - and bringing to our attention the exemplary level of service provided by Brian & Richard! If there’s anything else we can help you with, please let us know. Thank you for your review.Review fromJohn S
Date: 06/09/2023
5 starsJohn S
Date: 06/09/2023
Both ems+ and swipe simple have excellent customer support. And, the swipe simple is "simple" to use and seems to work well. I highly recommend!Electronic Merchant Systems
Date: 06/12/2023
Thank you. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!Review fromJanet S
Date: 06/07/2023
5 starsJanet S
Date: 06/07/2023
Helped me out of a jam. Took time to call me and help make it right. Heather went out of her way to make sure everything was done. One other person helped but I didn't get her name, but what she couldn't help me with she found someone who could.Electronic Merchant Systems
Date: 06/09/2023
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and bringing to our attention the exemplary level of service provided by Heather! We count ourselves lucky to have customers like you and look forward to servicing your account in the future!Review fromDonald B
Date: 05/26/2023
5 starsDonald B
Date: 05/26/2023
I hadn’t used my account for some time because of personal reasons called ems + and my account was quickly restored and I’m Grateful..Ty ??Electronic Merchant Systems
Date: 05/30/2023
We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know. Thank you for your review.Review fromCarol C
Date: 05/24/2023
5 starsMrs. Marion U****** is the best, she is super friendly and very helpful. She doesn't pass me on to someone else, she works to resolve any issues that I might have. She is always very quick to respond to my calls or emails.Review fromTamara B
Date: 05/09/2023
5 starsTamara B
Date: 05/09/2023
Everyone has been very professional and helpful. Answer all questions and training is awesomeElectronic Merchant Systems
Date: 05/18/2023
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. We are here for you … sincerely!Review fromJulie B
Date: 03/31/2023
5 starsJulie B
Date: 03/31/2023
Sammy was so amazing! He really went above and beyond to help resolve my issue. He was extremely professional, kind, and patient.... a wonderful example of excellent customer service. Give this man a raise!!!Electronic Merchant Systems
Date: 04/03/2023
Thank you for the great review and for giving Sammy a high five for the level of service he provided. We count ourselves lucky to have customers like you and look forward to servicing your account in the future!Review fromElizabeth S
Date: 10/06/2022
5 starsElizabeth S
Date: 10/06/2022
Have had them for the last four years. I’ve had no problems yet. They always resolve a problem if you have one or need something & customer service has always been friendly….Electronic Merchant Systems
Date: 10/06/2022
Thank you! We know how hard our representatives work to make sure our merchants have the best experience possible, but we still love to hear about it. We sincerely thank you for your review!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.