Reviews

This profile includes reviews for The NRP Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The NRP Group LLC

  1228 Euclid Ave Fl 4 Cleveland, OH 44115-1834

• 

  The NRP Group LLC

  3335 W. 25th Street Cleveland, OH 44109

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  The NRP Group LLC

  18231 Euclid Avenue Cleveland, OH 44112

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  The NRP Group LLC

  11610 Madison Avenue Cleveland, OH 44102

• 

  The NRP Group, LLC

  276 Mill Rd Chelmsford, MA 01824

Review Details

• Review fromShondre G

  Date: 06/02/2025

  1 star

  Shondre G

  Date: 06/02/2025

  If I could give this company and apartment complex zero stars, I would. Im a resident at The Delegate At ********** and Im being consistently racially profiled and harassed by management. Im being charged lease violation fees for things that have never happened and when I went to the front office I was greeted with a horrible attitude and refusal to show any proof toward the claims at hand. The most recent issue was said to have happened a day I was at work and I can prove not me or anybody associated with my residence was not even on the property on the day in question. Furthermore, ***** (the lady working in the front office) lacks basic communication skills and is also very unhelpful and disrespectful. She beats on my door obnoxiously hard to serve false violations and when I walked in the office to confront the situation not only could she not prove or communicate the situation. She offered no assistance and would not even give me corporates information. She directed me to ******. DO NOT MOVE HERE IF YOU ARE A PERSON OF COLOR. To have to pay to be harassed, discriminated against and/or continually lied on is draining on every aspect as this is where I live. By far one of THE WORST tenant experiences Ive ever had. ***** has also received MULTIPLE complaints and nothing has been done about her. SAVE YOURSELF THE TROUBLE OF MOVING HERE OR DEALING WITH THIS COMPANY ENTIRELY. THEY DO NOT HOLD THEIR ASSOCIATES ACCOUNTABLE AT ALL. ZERO STARS FOR THIS EXPERIENCE AND LIVING SITUATION. AGAIN, DO NOT MOVE HERE.

  The NRP Group LLC

  Date: 06/24/2025

  Thank you for taking the time to share your experience. We’re deeply sorry to hear about the situation you’ve described. Please know that we take these concerns very seriously, and we have brought them to the attention of our leadership team for further review. We are committed to ensuring that all residents are treated with respect.

• Review fromBarbara M

  Date: 04/21/2025

  1 star

  Barbara M

  Date: 04/21/2025

  I lived in the The Elliott located in Arlington Texas. My unit has an electric problem the power goes out every 5 to 6 days. I've called corporate no one seems to care. This company is awful and should not be in business. I am about to report them to the local news.

  The NRP Group LLC

  Date: 06/24/2025

  Thank you for bringing this to our attention. We’re truly sorry to hear about the ongoing electrical issues you’ve experienced at The Elliott and the frustration it has caused. Please know that we have escalated your concerns to our team for immediate review. We are committed to addressing this matter.

• Review fromAterica C

  Date: 03/25/2025

  1 star

  Aterica C

  Date: 03/25/2025

  I first inquired about an apartment to lease around 3/14. Shortly after, I received an email saying that there was an apartment for me. A leasing agent reached out the next day and I filled out an application on 3/16. The same leasing agent reached out to schedule a second interview. I received the vm around 830am and tried to give a call back but no one answered. I called again around 400pm and left a vm but again no one answered so I went into the office the next day. The leasing agent that originally called, *******, was not in the office and I spoke with Ebony. I informed her that the co-applicant was still in the city that we were moving from which was about 5 hours away and that she was blind so I would need to go get her. I informed Ebony that I would be in on Thursday with the co-applicant if possible but to schedule us for Monday around 300pm to be safe. I went into the office on 3/20 for the second interview as I was able to make it in with the co-applicant and left a voicemail on 3/19 to inform the office of this updated status but again NO ONE ANSWERED THE PHONE. We sat in the office for about 3 to 3 1/2hours filling out a stack of papers under the impression that the second part of the application was taking place. It was at this time that ***** started listing a ton of documents that she needed to collect for this process that she hadn't mentioned before. Because we live HOURS away and was not informed we had to again schedule to come back. I returned 3/21 with more info to add to the file. I followed up the visit with an email. No reply. I sent another email asking what was going on as the complex had been gathering info this WHOLE time and I'm out of over $550 at this point. I get a call around 200pm today saying that my application was cancelled because they couldn't reach anyone.

  The NRP Group LLC

  Date: 06/24/2025

  Thank you for sharing your experience. We’re truly sorry to hear about the confusion and frustration you encountered during your leasing process. Please know that we’ve brought your concerns to our team’s attention for internal review. We appreciate your feedback and the time you took to detail your experience.

• Review fromDEE L

  Date: 01/26/2025

  1 star
  I MOVED INTO THE JAMES ON GRAND AVENUE ON 04/30/24. RIGHT AFTER MOVING IN, I STARTED HAVING FOUR KIDS THAT LIVED IN ANOTHER APARTMENT BUILDING KNOCK ON MY DOOR ASKING TO TAKE OUT MY TRASH FOR MONEY. I TOLD THEM NO THAT I WOULD TAKE OUT MY OWN TRASH. THE FOLLOWING DAY ONE OF THE LITTLE GIRLS CAME BACK ASKING ME TO TAKE OUT MY TRASH FOR MONEY. I HAD TO REPORT THIS TO THE MANAGEMENT STAFF BECAUSE THIS IS JUST UNEXCEPTABLE. ABOUT A MONTH OR TWO LATER, A TENANT MOVED IN ABOVE ME & SHE MOVED IN AT 3AM & SHE DID THIS TWO DAYS IN A ROW. WHILE SHE WAS MOVING IN, SHE ALLOWED HER CHILDREN TO RUN THROUGH THE APARTMENT & AWAKE ME FROM MY SLEEP. I CALLED OUT WILLIAMSON COUNTY SHERRIFS & THEY SPOKE WITH THE TENANT & SHE STATED THAT HER KIDS WERE INDEED RUNNING. SHOULDN'T SHE HAVE THE COMMON SENSE NOT TO MOVE IN AT 3AM? THE NOISE DIDN'T STOP WITH THE TENANT UPSTAIRS IT GOT EXCESSIVELY WORSE & I HAD TO KEEP CALLING OUT THE POLICE & RANGER SECURITY. MOST OF THE TIME SHE WOULDN'T ANSWER HER DOOR. ALONG WITH HER EXCESSIVE NOISE, OTHER TENANTS IN THIS BUILDING WOULD ALLOW THEIR CHILDREN TO THROW TRASH EVERYWHERE, THERE WERE OTHER TENANTS IN THE BUILDING SMOKING MARIJUANA AND KEEPING UP EXCESSIVE NOISE. I THEN ASKED MY CASEWORKER IF IT WAS POSSIBLE FOR ME TO MOVE EARLY AND WAS TOLD THAT I COULD BUT THAT A FORM NEEDED TO BE FILLED OUT BY THE MANAGER MS. LUCIANA LUCIO. MS. LUCIO TOLD ME THAT SHE WOULD HAVE TO WAIT FOR MS. PAIGE ARRIAGA TO COME BACK FROM VACATION. MS. ARRIAGA BASICALLY SAID YOU HAVE A FEW MONTHS TO GO. TO WHICH I RESPONDED, I KNOW AND IT'S ONLY GOING TO GET WORSE OVER HERE. I THEN HAD THE UNFORTUNATE EXPERIENCE OF A MAN THAT WAS CLEARLY HIGH ON DRUGS RING MY DOORBELL ON MY CAMERA & POSE AS SECURITY. I REPORTED THIS TO THE POLICE & TO MANAGEMENT. I DIDN'T RECEIVE AN APOLOGY FROM MANAGEMENT AT ALL. I THEN CALLED THE CO-CEO MS. LAURA BODAI OF HACA AND TOLD HER WHAT'S BEEN GOING ON AND SHE DIDN'T OFFER AN APOLOGY EITHER. NRP NEEDS TO BE INVESTIGATED.

• Review fromLesley S

  Date: 12/06/2024

  1 star
  NRP Management Group needs to be investigated everything is true what people are saying Day one Via Sana apt at 2450 Metrohealth Dr is not Certified the Elevator here is not Certified from Day one where is the white Certificate???????????????????

• Review fromCarolina G

  Date: 10/23/2024

  1 star
  I can’t begin to describe the nightmare I’ve endured through this apartment complex. The property manger Ms.***** was incredibly rude the entire time to me and was very condescending. They dodged my calls for weeks after I learned they run credit scores off their own factoring system and
  Not what actually is your score. On my denial form which I was appalled that even received … it says If I have an issue with the way they run credit or If there was any discrepancy to call the scoring company they use.. So I did they said, call apartment complex and show them your actual credit score and they should be able to approve you since you have over then 650. So i contacted Axiom and Ms .*****, Said that she would contact corporate and show them my credit scores and see if they could push my application through as I had a higher credit score than their scoring system put me up. I have called and emailed and they have never responded to a call back or an email.. They still have my $200 deposit and they cannot figure out to refund it to me since it was done as a money order. I truly wanted this to be my own with my kids… I am very upset of how they’ve treated me and they have a handle this whole situation. The property manager employees are extremely disrespectful.,, and very unhelpful. All I’m saying is if you don’t belong in the customer service industry don’t work with the public! I do want to contact corporate to see if they can resolve this issue and I can move in. If absolutely not then I would want my $200 deposit back. I applied over a month ago. Hope to hear back from somebody with this review No one is returning my call.. And I can’t find Phone number to get some real help! So sad people in the world such assholes!

• Review frombreanna c

  Date: 09/25/2024

  1 star
  management harasses you if you choose to move out. mold growing throughout apartment and management does nothing... management is ******* ******* *** ****** ********** refusing to speak or resolve a solution for mold growing on apartment ceiling

• Review fromAdam W

  Date: 09/01/2024

  1 star
  *** WARNING ***
  Do not live here ***** **** **** ****** *** *** *** ******* ***********. Please. Save your family, your children, your pets, the agony from having to wake up at 3am from piercing fire alarms throughout your bedroom, living room, and the entire complex. To be clear, I’m not taking about a smoke alarm beeping from dead batteries. Think, “fire drill” type alarm (someone posted a video in the reviews if you’d like to add it to your phone as an alarm to wake you up in the morning).
  60+ fire alarms and counting since we moved here. That’s a couple a week on average. They’re totally random. Sometimes we’re graced with 2-3 a day. During work. Getting ready for work. During your important presentation online while you work. During a nice sit down dinner. When you’re away for the day and your beloved pets are trapped inside with 120+ decibels ringing in their ears and no where to go to make it stop. During your child’s nap time. During your 2-4am REM cycle.
  This is the norm here, sadly.
  Spend 10-15 minutes of your valuable time and read the 1-2 star reviews for this place. Learn from the honest mistakes of the current and former residents who live here, and avoid this place.
  Pearl Lantana across street is a sanctuary compared to The Markson, as are the other complexes along Rialto Blvd. I lived at Pearl for 3+ years and boy do I regret leaving that place to save a couple hundred bucks a month for this nightmare.
  Btw, this is 1 of the dozens of systemic problems here caused by a corporation too greedy to care about their quality of contractors they hired to “build” this apartment, and too lazy to do anything to fix the problems caused by their ineptitude.
  The Leasing team and Maintenance team are wonderful people and great at what they do. They serve us daily and hats off to them for their hard work. Some of them live here, too, and deal with the same problems. The problem is corporate and “management”.
  Read the comments.

• Review fromMaurissa J

  Date: 08/15/2024

  1 star
  The Sinclair Apartments in Columbus, OH should literally be shut down permanently. The staff are rude and unprofessional, and the children of residents run rampant all hours of the night. My friend's car was stolen by a guest of another resident, and the staff did nothing to help. The previous maintenance guy stole items out of my home TWICE when I was not at home, and nothing was replaced. My a/c has been broken all summer and they haven't even placed a window conditioner in my unit. There is always trash in the hallways and stairways, and residents leave the windows open on the stairways with no screens, which is a safety concern for the unsupervised children that run through the building and letting bugs in the building. The dumpsters are so overfilled that the trash spills over into the parking lot. We are supposed to use a key fob to get into the building and residents just break the door, so it is not able to close. We are supposed to have access to the gym 24/7, but kids just go in there like it's a jungle gym and destroy the place. They were even throwing the dumbbells at the wall, so instead of fining the residents or even evicting them, the staff thought it was better to just remove the equipment from the gym. So many residents have broken their leases and moved out because it is worst than the projects in there. DON'T MOVE HERE!!!!! You will quickly regret it.

• Review fromTasha W

  Date: 06/15/2024

  1 star
  I cannot believe I have been waiting for an apartment since March and I have finally gotten into my apartment yesterday but I have been ripped off for my money as well as taken advantage of. This apartment is not ready at all bathrooms leaking into another apartment, tubs are full of mold, and much more. I have been staying in a hotel for months waiting and I have 3 babies yet they want me to move into an apartment that's nasty, homeless breaking into it with drugs like how can people get away with something like that. Please my family crucially needs help