Complaints

This profile includes complaints for Relentless Recovery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Relentless Recovery, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Relentless Recovery, Inc.

  Cleveland, OH 44113-2434

  
• 

  Relentless Recovery Services

  Mansfield, OH 44905

• 

  Relentless Recovery, Inc.

  Hebron, OH 43025

• 

  Relentless Recovery, Inc.

  Chillicothe, OH 45601

• 

  Relentless Recovery, Inc.

  Columbus, OH 43232

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Passenger front tire was flat valve stem was broken couldn’t drive the truck home

  

  Business Response

  Date: 03/10/2025

  Relentless conducts a field condition report at the time of repossession. In this instance, the right front tire was flat at the time Relentless repossessed this unit which was noted in the condition report attached hereto. Moreover, the attached photos show the unit dollied with the front tires lifted in the air. You can see the front tire is flat in the field and also on our lot. This is a fruadulent complaint and this customer knows his tire or stem had issues prior to the repossession. Relentless will not repair anything we did not damage. 

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The roof rack that is locked on there with a key that was bought to be able to attach or luggage container to . For a company that deals in automotive you should have knowledge of this and i also advise contacting the attorney general on the laws you stated because your still wrong you have to give me my personal property in which you did I believed you waved the fee because again you have to in the date of Ohio . 
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *****
  
  
  
  
  
  
  
  
  
   e refused to give me my rack After I sent them the statement from the Ohio attorney general showing it’s illegal they replied and said we will wave the fee. The police have documented everything so that I can take them to court to recover my $300 roof rack system which is an not after market its removal . This could have been avoided I was civil and respectful I even offered to give them the key to unlock the rack she refused to help us. So now I will I will be taking them to court In addition to that I have shared my experience and will continue to so other lenders know not to use this company.

  

  Business Response

  Date: 02/19/2025

  This customer is wrong. Ohio is one of many states that have no statutes that address post repossession fees. Normally, lenders allow repossessions companies to bill them back for these post recovery fees and then they add them on to the total repossession fees found in the customer's purchase agreement/ien with their lender. The Fair Debt Collecton Practices Act allows repossession companys to charge a reasonable fees for property redemptions. What repossession companies cannot due is withhold personal property when fees are not tendered. That is not the case here. When this customer objected to paying the property fee, the matter was escalated to management who waived the property fees. Again, this customer received her property free of charge.

  Relentless cannot remove fixtures from vehicles. Moreover, our staff believed this was a factory roof rack. Notwithstanding, this customer can contact her lender to inquire if they will provide her with a release to go to the auction and retrieve the roof rack. If this customer intends to redeem her vehicle from the auction, the rack will still be mounted. This is the first time a customer has ever filed a BBB complaint or otherwise when their fees were waived.

  

  Business Response

  Date: 02/26/2025

  Relentless cannot remove fixtures from vehicle. Notwithstanding, this customer can contact her lender to inquire if they will provide her with a release to go to the auction and retrieve the roof rack. If this customer intends to redeem her vehicle from the auction, the rack will still be mounted. Relentless cannot contact the auction, only the lender can. It appears this customer is refusing to follow directions. This matter is closed.

• Initial Complaint

  Date:01/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .illegally repo my car without confirming the vin on camera and ruin my garage door no response about the repo company or insurance info until today but they repo the the 17 of January 2025 hit garage dropped my car in the street all on camera

  

  Business Response

  Date: 01/31/2025

   

  This customer filed a direct complaint with his lender on January 16, 2025 regarding this complaint. The lender denied his claim that Relentless Recovery damaged his garage door. Moreover, this customer's vehicle was up for repossession and Relentless does not door knock for keys nor are we required too. This customer's claim that we did not verify his vin is ridiculous. 

  Finally, there were two garbage cans placed between the customer's vehicle and the garage door. Our agent hook and pulled the vehicle away from the garage and did not push the vehicle toward or into the garage door. Finally, had our agent pushed the vehicle into into the garage door, the door would have been pushed in and possibly knocked off the track. 

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ***** ******
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 01/03/2025

  On January 2, 2024, I directly emailed this customer to determine the last six of the vin on this account, which cannot be pulled up by his name. It has been 24 hours and I have not heard a reply back from this complainant despite the alleged severity of this issue. Time is of the essence since this involves missing property. This complaint should have been filed directly with our company. At this juncture, we cannot associate this name to an account, so I can provide no further information unless this person can confirm the last six of the vehicles vin or direct the maker on this loan to file the complaint directly with Relentless. This matter is concluded.

   

• Initial Complaint

  Date:12/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was taken by a E 5th Columbus Relentless Recovery and later given to ********* **** ******* ********* I have a certified letter from my bank saying I had 15 days to collect my things and talked with the tow company and they told me to come back. I did and they told me they already switched my car to the auction before the time was up. They left half my possessions in the car and said to contact the auto auction to get them. ***** sunglasses, ceramic cup holder stones, all the stuff in my trunk, a cd in the holder. I called the auction company and they told me they got into my vehicle but there wasn’t anything in it. They are lying and either stole my stuff or threw it away and I will be suing in court for my possessions if I am not given them back right away. I filed a complaint with the auction and also your company as well per what my bank told me to do.

  

  Business Response

  Date: 12/28/2024

  Relentless repossessed this unit on November 29, 2024. The customer scheduled a property redemption appointment on December 3, 2024, but no showed. A few days later, the customer showed up at our Columbus lot without an appointment at 5:00pm. Our staff instructed her to schedule another appointment, but that is she had any further scheduling issues, just to come back before 4:00pm to get her property. On December 11, 2024, this customer's vehicle was transported to auction at the DIRECTON OF HER LENDER, NOT RELENTLESS RECOVERY. 

  The customer showed up on December 13, 2024, without an appointment, but our staff accomodated her and provided her with her personal property. Moreover, this customer was informed Relentless had no access to her trunk or any property contents contained therein. This customer was also informed that Relentless received a hold harmless from her lender since we had no access to the trunk (no keys) which is attached hereto. All the property located inside the vehicle was returned to this customer, less whatever was inside her trunk. Her complaint lies with the auction, Columbus Fair Auto Auction, whose stated policy is to discard all property located inside the vehicles upon their arrival at the auction, a violation of bailment laws in Ohio. 

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a little behind on my car payments & the lender put it out for repo. Relentless Recovery is the company who came out to get it. If they would have simply knocked on the door, I would've given them the keys & let them drive it away or go ahead & tow it! Instead, they drove their tow truck through my yard, tore up the grass, & broke a small piece off the concrete pad it was parked on!
  
  When I realized my car was gone, I checked my cameras & found it was Relentless who'd taken it! I called them to find out if I could get my personal belongings. There was a recording that said to text a different number to schedule an appointment! I sent a text, but didn't receive a response! I didn't know what to do & didn't know who to ask! I mentioned it to a friend who let me know that they have to give my belongings back! I visited their website & it allowed me to choose an appointment day/time. However, the next day, I received a response denying my appointment saying they were unable to accommodate
  because they had released my car to America's AA Columbus Fair Auction with my personal belongings in it. I did contact the auction as well, but was told only my Lyft sign & empty trunk organizer was in the car when they received it!
  I had a lot of stuff in my car & would really like it all back!
  
  I'm not sure how to proceed? A friend recommended I give the camera footage to an attorney to get back my personal belongings & file for damages to the property, but I was hoping not to have to go that far! Can you help?
  
  I have 5 videos showing them taking my car & damaging my yard, but it would not let me upload them

  

  Business Response

  Date: 12/18/2024

  The customer's lender had their car sent to ******** **** **** ******* on November 11, 2024 by *** ******. Relentless repossessed this vehicle on November 4, 2024 and received a Hold Harmless from this customer lender on November 6, 2024 due to no access ot the unit. (see attached) As such, the all personal property was left inside the unit. It is the policy of ******** **** **** ******* to throw away any and all personal property inside the vehicles upon receipt. This is contrary to bailment laws and ******** **** **** ******* is liable for the loss of this customer's personal property. This customer needs to hold them accountable and maybe they will stop throwing out personal property in contradiction of bailment laws. 

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  This Plaintiff has tried to work with the above stated business; however, has met with negative results.  I have now enclosed actual previous accident report, and you will see that no windshield was cracked, or shattered in any shape, or matter.  Furthermore, the Defendant has declined to call the undersigned to discuss this serious matter.  I have submitted proof this day that my vehicles windshield was not damaged in any prior accident.  The defendant needs to answer why my vehicles bumper and grille were pushed out. The defendant needs to explain how the concrete pavement sustained damage. Now, please have the Defendant call ************ anytime to discuss this matter, prior to this case being brought before the magistrate in Franklin County Municipal Court, 375 S. High St Ste 16B, Columbus, OH 43215.  Now is the time for the Defendant to refute this claim and provide evidence in this matter. 

  
  
  Regards,
  
  
  
  ****** ******
   
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 08/26/2024

  Relentless repossessed this vehicle on August 2, 2024 with extensive front end damage to the hood, bumper and windshield. This Customer is attempting to have Relentless pay for the pre-existing damage and that is not going to happen. The pre-existing damage was noted by our agent at the time of recovery.