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Business Profile

Web Hosting

Bisect Hosting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Essentially, I paid for 3 months of server hosting for a game server I have been running. I've had nothing but issues so far with their service. Both in performance and uptime, but primarily in uptime. Keep in mind that the usual industry standard for network uptime is 99.999%. There's been multiple instances that their Dallas server location that has gone down (Dallas is where my server is hosted). There was one instance on the 6-28-2024 where it went down for multiple hours for some of my players. However, one instance was bad in particular. Hurricane Beryl hit Texas and the server location once again went down. For context, I am based in Dallas. Dallas was barely hit as almost all of the damage was concentrated entirely in Houston. While I would normally have sympathy, when checking I could not find one other server provider having any issue in the Dallas area. During this 8 day downtime, they publicly did not disclose to anyone that their Dallas location was experiencing issues. There were instances of people buying servers only to find out they can't even start them. I continually asked for any update or a approximate ETA regarding the issue. During these 8 days almost every response was essentially: "No ETA/No Update/Sorry for the incovinence". After the 8 days, I lost majority of my playerbase on the server as they found alternative servers/lost interest entirely. While they did compensate me in the form of an additional 8 days of server hosting- it didn't fix the issue that all my players went to other servers because of the downtime. I requested a refund even if partial (as I'm 1 month into 3) only to be directed to their refund policy. Their refund policy is after 3 days everything is nonrefundable. Which is crazy as how can you reasonably determine uptime/performance within a 3 day time frame? My issues didn't begin until a few weeks into the hosting. All I want is just a refund even partial, which I don't believe is unreasonable given everything.

  • Initial Complaint

    Date:06/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their services and upon reviewing my credit card statement, I saw they charged me over 6 times for one transaction. I received emails about the transaction being declined from the hosting service, however all their charges went through

  • Initial Complaint

    Date:06/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 30th 2024 I paid for server hosting for a video game. The company promised stable, lag free, gameplay with their server. I have tried to play on the server and the experience is not as advertised. Their sales pitch and promises are misleading and don't live up to expectations. I put in a complaint directly to the company and they told me I was out of luck and not going to get a refund.

Bisect Hosting is NOT a BBB Accredited Business.

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