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Business Profile

Auto Financing

BMW Financial Services NA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Reviews

This profile includes reviews for BMW Financial Services NA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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BMW Financial Services NA, LLC has 7 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 26 Customer Reviews

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    Review Details

    • Frances V

      Date: 07/14/2025

      I have a letter going to corporate; your offices have diminished over the years; first you didnt send me my registration for a lease and I received a 80 fine by ***************. Second, you dont remove credit information after the six year statute of limitations for NJ and completely ignore official letters. It is time to move on after 20 years. You guys **** and got worse year after year.

    • Elie E

      Date: 07/05/2025

      Worse company ever , they are stealing money from there consumer , the take your equity if your car is totaled or stolen . And even if your insurance covers there payoff , they still comes after you for your deductible and extra payment . Only company that does this , no other bank does this . They are stealing money and blaming it on there lease policy . Very low of them and they should be sued .

    • Alexander W

      Date: 06/03/2025

      My mother passed away with a balance of $4,969 left remaining on the loan of a 2019 mini ****** ********** all4. I notified the probate department and was assured no late fees would be added and that I wasnt responsible for the debt. While going through ancillary probate they sent the payment to collections and repossessed the vehicle. I offered to pay the remaining balance and expressed the desire to refinance the car in my name once probate was finalized. I was finally able to get the paperwork and payment sent and have been met with roadblock after roadblock trying to reclaim the vehicle. They want to auction it for a fraction of its worth. These people are heartless and dishonest human beings. I have never been so disappointed in my life with how people treat one another. If I could leave zero stars I would.

    • Diana S

      Date: 03/29/2025

      this company's website for my account information is very seldom available for me to be able to review my account online. This is the worst service of any I have ever experienced. Every time I try to log on I find that my account is not available and am advised to try another time and even when I try days later I still have the same problem. I would refinance if I could because of this very poor service.

    • Maureen C

      Date: 10/06/2024

      I truly wish i could give them negative 5 stars.... ******************...Honestly needs to be sued in a class action lawsuit.Everyghing consumers say below is accurate...READ especially **** below to see exactly what happende to me after they declare the car totalled in my accident. They totalled it specifically IN ORDER TO TAKE THE INSURANCE PAYOFF AND IN ADDITION STEAL THE EQUITY. Amazing.. I am a successful businessman who has owned 12 **** I WILL NOT BUY ANOTHER ONE FROM *** for cash or lease or loan...DONE. ATTENTION *** Financial CEO: ****** IN **********:The FINAL *** INSULT ...AS FOLLOWS: In order to capture the Lease Surplus Equity( see **** below) THEY CANCEL YOUR LEASE....again , specifically so they can take away your equity.THEN THEY ACTUALLY SEND YOU A $500 LEASE TERMINATION BILL !? No...not a lie.And if you dont pay it, they send it to collection. Im not making this ****** and Hide.*****, **********

    • Kira H

      Date: 08/27/2024

      They require you to send a check (they recommend cashiers check!) in the MAIL to payoff your loan! What kind of unsafe and antiquated policy is this?? Oh and when you send the cashiers check certified mail and it gets lost, they wont waive any accrued interest even though you made a good faith payment and upheld your end of deal. They require you to send a check (recommend cashiers check!) in the MAIL to payoff your loan! What kind of unsafe and antiquated policy is this?? Oh and when you send the cashiers check certified mail and it gets lost, they wont waive any accrued interest even though you made a good faith payment and upheld your end of deal. Goodwill goes a long way for customer loyalty and they definitely lost sight of that over $129.27. P.S. Cashiers checks cant be canceled for 90 days!!! Would not recommend to anyone!!!

    • Teddy G

      Date: 06/25/2024

      They don’t allow you to travel with your bike overseas. I bought the R1250GSA to take it places. Got a job overseas and they won’t allow me to ship it. I am ultimately going to pay it off and ship it anyways. Looks like they don’t want you to adventure your adventure bike. I will not use them again.

    • Josh W

      Date: 05/15/2024

      I have a bill of sale from a dealership that purchased my X5 off a lease from me. I was charged a turn in fee, when I clearly didn't turn in the vehicle. Not a single person at BMW financial was willing to clearly explain the situation. I feel like I was wrongly charged a $380 turn in fee, when the car was not turned in. I think the worst part was not a single person at the BMW financial office was willing to work with me to explain it, extreme lack of professionalism there. The customer service agents were rude and I was hung up on.

    • Olga K

      Date: 05/09/2024

      BMW Finance is terrible. If I could give them zero stars, I would. We paid off our car back in 2010, yet we still haven't received the lease release document from them. Despite reaching out to BMW Finance a whopping five times, each time they assured us they'd send the document from their archives within 10 working days. It's now been over a month, and still no document. We'll definitely be financing our future cars through a different, more respectful financial institution.

    • Vanessa D

      Date: 04/18/2024

      BMW Financial lacks professionalism.. I returned my lease with 1940 miles under which I was informed by a BMW dealer consultant I will be credit for. I have owned and leased a total of 3 vehicles and always had an immaculate payment history with BMW financial. I was cleared about not wanting to purchase another vehicle at that moment because my husband is in the military and we will not be in town for a few months. Now BMW is sending me a bill for wear and tear on tires for $1,219 but will settled for $609. So what happened to the credit for unused mileage? And also wear and tear on tires? On almost 2000 of unused mileage? I spoke to ****** at BMW financial and besides talking over me the entire phone call and lacking professionalism I didn’t get anything resolve. Great customer service when having an open account but things will definitely change once you are no longer a BMW customer. Very disappointing.

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