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Business Profile

Auto Financing

BMW Financial Services NA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Reviews

This profile includes reviews for BMW Financial Services NA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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BMW Financial Services NA, LLC has 7 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 26 Customer Reviews

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    Review Details

    • Chris O

      Date: 04/11/2024

      I returned my BMW X3 in perfect condition (garage parked the entire term and only 7,000 miles) after the 3 year lease was up. I had it inspected by ******* and then the dealership. I received the multi point inspection report from the dealership on 3/26/24 stating $0 is owed. Today, 4/11 I received a certified letter from BMW Financial stating that I needed to pay for a tow cover the dealership removed during the first annual service and failed to replace. End of lease customers beware - BMW financial claims the dealership report doesn't matter and the report they send out is final.

    • Tina V

      Date: 02/20/2024

      BMW Financial Service is a nightmare if you have a lease with them and get into a car accident. They will pocket all the money from the claim even if its more than the car payoff amount because "they can, they own the car" but also ask you for additional deductible amount that your insurance took out of the settlement even though they are already receiving more than the car payoff amount was or value at because its money they say they still deserve. BUT will give you in credit to lease or buy another ****** bmw.... WORST COMPANY EVER... Screwed me after my first major accident in their faulty car

    • Heather H

      Date: 02/07/2024

      This is nothing more than an answering service with no options to talk to humans. Automated robots exist to transfer you to various extensions for as long as you're able to endure. They are not available during e-lunch breaks, weekends or after 2:00. They will break you. GET A DIFFERENT CAR!!!

    • Sally T

      Date: 01/11/2024

      BMW Financial Services lost my electronic payment and insist I pay the difference. My bank has been investigating the issue, in the meantime, but I'm furious. I have never been late on my payments and am more than disappointed in them.

    • Robert P

      Date: 12/05/2023

      BMW advertises certified preowned financing at low rates. Definitely not, they are just stealing from their customers! I make $300,000 per year, have a perfect credit payment history but carry credit card debt. I financed $85,000 and was ripped-off with a 15.99% interest rate. Dealership speaking for BMW financial said take or leave it, that's how BMW financial does business. Very, very impersonal and really expect BMW to do more for it's customers. All that BMW marketing is **** In the next few months I will refi or payoff, then I'll get the final word and BMW will make no more interest from me!

    • Paula R

      Date: 11/12/2023

      Hello, i purchase on aug 2021 a 3 series bmw, i was very happy since i had worked on my credit and BMW Financial finance the car with a 2% interest BUT for my dissapointment i got into a car accident on aug 3,2023, my car was in the towing company and the other responsible 3rd party ins was Progressive. Police report was not complete till aug 18,2023 and that same day i made the claim with Progressive, Progressive calls me on sept 12,2023 to let me know they try going to the towing comp and my car was not there, i call BMW Financial and they had repossed my car since 8/31/23, reported repossession to my credit on 09/06/23, no notice ever recvd or even a call, spoke to 3 people including a supervisor from the BMW Financial to recoup my car and they didnt listen or even try to help, the only was to pay the car complete for the balance, so my bmw 2021 went to auction on 9/15/23, i have tried to get another vehicle and havent been able since a repossession is showing on my report even when i show all bmw statement pymts always given on time including the aug2023 when accident happen, and sept 11 when i didnt know or was aware of my car repossed.
      The 3 persons that i spk from the BMW Financial they still told me that i owed them money for repossession expenses for the bmw2021
      A lot of people tells me i should sue them BUT dont know what lawyer could take case or if they is a case of other people had gone thru this
      BMW Financial is the worst custumer service ,
      Worst experience ever

    • Michael R

      Date: 10/03/2023

      I think the customer rating speaks for itself. i wish i can give you 0 stars
      I have paid all the payment for 3 years and never received a final bill.
      After a year they send me the bill for 380 and i have paid it in less than a week but they still
      mess up my credits score. I want to buy a house this year and it will effect me really bad.
      NEVER GOING TO LEASE OR BUY BMW.
      My payment score was perfect buy only BMW sent a compliant.

    • Ron T

      Date: 07/27/2023

      They are beyond incompetent. Sent them a cashier's check as per their instructions to expedite title receipt. They sent it to the wrong address or somehow made it undeliverable. Never told me that it was undeliverable or tried to confirm how they put the wrong address on it. Month later I called them and they apologized and promised to sent it next day via fedex. Week later called them and they said they had just sent it and used standard post. When I expressed my displeasure, they basically told me to pound sand.

    • Toreia M.

      Date: 07/20/2023

      Very disappointed in BMW Financial Services. I attempted to make a principal payment to reduce the interest I will have to pay over the course of my loan. After writing a check for principal payment only, I noticed that there was a payment towards the interest. When I called Customer Service I was told I should have called in to make the payment so interest wasn't taken out. I inquired why there would be a difference in calling Customer Service to make a principal payment versus writing a check and indicating principal payment. I was informed that simple interest loans do not allow principal payments only, so it's best to make an additional payment on the due date. I have paid off vehicles before and have never heard of not being able to make principal payments.

    • Esther H k

      Date: 04/11/2023

      BMW Financial Services incorrectly entered the mileage on the document.
      I put 31706 miles on the title as a whopping 10 times 317060 miles.
      Registered at DMV
      As a result, the price of the vehicle suffered a huge loss.
      I had to go to the BMW to fix it and I had to go away.
      You will also have to visit the DMV multiple times.
      As a result, I cannot go to work.
      I am accusing BMW Financial of being responsible for all of this.

    BMW Financial Services NA, LLC is NOT a BBB Accredited Business.

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