Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,052 total complaints in the last 3 years.
- 331 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a cash deposit into my checking account at Huntington Bank. The teller put the money in the wrong account. The bank has not put money in my account yet and my account is in the negative and returning my items I’ve spoken with two managers and they are saying thatit could take another two days before my money is put back in my account. I have a copy of my receipt of the cash deposit and that does not seem to matter. Why am I being punished for bank era? I want my money and any fees that has occurred during this mishap.Customer Answer
Date: 07/01/2025
The issue was resolved. But it’s not right for the customer to have to fight to get what’s rightfully theirs. The bank error was not my fault.
Business Response
Date: 07/01/2025
***************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ******** ******, which we
received on July 1, 2025 for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will
contact ******** ****** promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to ******** ******
by telephone and/or written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Five fraud charges were allowed to go through my checking account by Huntington Bank. I had used my debit card on June 10, 2025 to pay ****** a TOTAL of $299 for a car to be transferred to Cleveland. On June 11th I received ONE text from Huntington during my very busy work day asking if a charge for $238 to ****** was valid. I thought the 238 was the amount less taxes and fees and said yes by mistake. Then IMMEDIATELY relived the error and reached out to Huntington Bank. I then saw all 5 of the fraud charges 1 for the 238.10, the next were three separate charges at $1,000 each that said ****** and then one for $306.95 to a ******* ****. None of these charges were authorized by me accept the one I did by mistake for $238. I was told by Huntington that I had to wait and see if they went through before I could file the fraud claim and to call back in two days. The charges went through and I called back on Friday the 13th of June to file the Fraud charge. I was told that it would be between one to 10 days for them to INVESTIGATE. My husband and myself made two separate calls to ask how it was going and they said it had not been investigated yet. Then when we called Monday June 23rd they said the case had been closed because I authorized the $238 charge by mistake. That was one charge not the TOTAL amount and there are 4 other charges totaling $3,306.95. They 4 other charges were not investigated. I called ****** myself and they said beside the $299.00 the other charges were made by a fraud person who grabbed my debit card off of the internet and disguised it to look like ****** charges. These are fraud charges and I should be protected under the EFTA.Business Response
Date: 06/25/2025
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** ******, which we received on June 10, 2025, for review.
Please accept this correspondence as confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact **** ****** promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to **** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 06/25/2025
Obviously it is FRAUD, that is the source of the entire complaint. I reported this FRAUD to Huntington Bank within minutes that the fraud charges started. I open this case with BBB because Hunting Bank told me yesterday that because I had ONE legitimate charge to ****** that they are concluding that all of the other charges totaling over $3,500 are legitimate and will not be giving my money back. If that had done any research like reach out to ****** they would have been told they were FRAUD, but instead they are trying to get out of refunding my money as required by the FDIC.
I am so confused by your response after I sent the evidence from ****** that they researched the matter and found it to be fraud but Huntington wants to say it is not. That is the entire reason I reached out to you yesterday.
Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an extended warranty on an RV, traded in that RV 1 year later and am seeking to recover the unused portion of the warranty as per the contract.
We are now at 6 months with getting nowhere except told we will mail ithe check and never getting it.Business Response
Date: 06/17/2025
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding *** * *************, which we received on June 17, 2025, for
review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you
for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion
of our review, will provide our response directly to our customer by telephone
and/or written communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankCustomer Answer
Date: 06/19/2025
They did call that day as described, but when I called back, left a voicemail the same day (it would have been after normal business hours), I still have not received a call back. I have been told multiple times we will get the check in 6 - 8 weeks, and have yet to receive payment. I did receive and overnight UPS with a form to sign saying the original check they sent (to an address I never lived out during this loan) was lost and I needed a replacement. I had it notarized and sent back in the overnight UPS envelope they provided on May 19th, still nothing, but I do have a tracking number showing it was received. If they could overnight the form, why night overnight the check once the form is received.
Very frustrating to say the least.
Regards,
*** *************Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am **** driver. I was recently frauded by a rider that gained access to my phone, **** account, and bank account. The person was impersonating an **** supervisor and had the last 4 digits of my SS#, bank acct #, and recent transactions from ****. The person could see my **** account, and my current location. They then accessed my online banking and transferred a total of $4500.00 from one account to another and the scammed me out of all the money in by accounts totally almost $7,000.00.
I have filed a police report with the Willowick OH PD who has identified the phone numbers associated with this as scamming numbers. I filed a dispute with Huntington almost immediately. They keep closing the dispute stating that I authorized these transactions that were process with my Apple Pay, which I DID NOT authorized.
I have reopened the dispute 3 times and still they have not reimbursed me my funds. No one from Huntington even contacts me to get more details or find out from me exactly what happened. They just keep closing the dispute.
********** and other banks have told me that this is clearly a fraud case and Huntington should be reimbursing my funds but they refuse. I AM DESPARATELY IN NEED OF HELP!
Customer Answer
Date: 06/16/2025
'******* *******' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
3:24 PM (11 minutes ago)
to Better
Hello,
I have reviews your response. I did not file the complaint against huntington because they frauded me. I filed the complaint because they refuse to reimburse my stolen money even though there system was accessed by the thief.
******* *******
*****************
Willowick OH 44095
************Business Response
Date: 06/16/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
June 16, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23474677
Huntington Case #: 01945850
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* M *******, which we received on June 16, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The *************************************************************************************Customer Answer
Date: 06/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *******Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mortgage is serviced by Huntington Bank. In February 2024, before my first payment, I submitted a request for **** coverage. It was approved, and my interest rate was lowered to 6%, which also reduced my monthly mortgage payment. Ive paid every month on time, often a bit extra toward principal.
On May 28, 2024, Huntington reversed all my mortgage payments without notice and placed the funds in a suspense account.
Since June 1, I have made multiple calls to resolve this issue. I was initially told it would be fixed within a week, then within a few days, and now Ive been told to wait until June 23. No one will explain what happened or what the **** department is trying to fix. I cannot make payments online, and I have not been told if my monthly amount is changing.I was promised a call from the ******************* on June 9, which I never received.
I followed up on June 10 and was told my account is now being reported as late to the credit bureaus, for March through Junewhich is incorrect. I was also told to wait to pay Junes mortgage because of the grace ******* but now the account reflects a large past-due balance and has dropped my credit score by over 50 points.
Business Response
Date: 06/11/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
June 11, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 23450828
Huntington Case #: 01941071
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* *******, which we received on June 11, 2025 for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ******* ******* promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ******* ******* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
What the business didnt provide was not releasing my travel trailer title after almost 2 years off paying off my installment loan.Business Response
Date: 06/11/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
June 11, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 23449962
Huntington Case #: 01940619
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** ******, which we received on June 10, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact **** ****** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to **** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 25th 2025 I opened a Huntington checking account with a promo of $400. The requirements were to keep the account open for 90 days and have a direct deposit of at least $500, which I have done both. Within 14 days of meeting the requirements the $400 should have been deposited into my account.
Today is day 105 and nothing has been deposited. Yesterday, June 9th, I called the ***** customer service number to inquire about why I havent received it yet. The *** told me I didnt meet my 90 days yet. I asked her how? Reiterated I didnt meet my 90 days yet. I told her she clearly doesnt know how to count or add and to let me speak to a manager. The manager tells me Ive met all requirements and it should be deposited overnight. That did not happen.
Reached out via FB messenger. Said Ive met all requirements but theres a tracking issue with my direct deposits. Whatever that means. Was told this would be escalated and Im still waiting on another response. I feel like Im just getting the run around. I upheld my end and Huntington needs to do the same.
Business Response
Date: 06/12/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
June 12, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 23449111
Huntington Case #: 01940229
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* ******, which we received on June 10, 2025, for
review.
Please accept this correspondence as confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ******* ****** promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to ******* ****** by telephone and/or written
communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly told Huntington that an unknown person stole $150 from me through Zelle and have waited weeks to get my money back. To make matters worse, they froze all of my accounts and I had to go into the branch to open brand new accounts all because there was fraudulent activity on my account, and they still refuse to give me the $150 back. They closed my credit card as well and forgot to order me a new one. All of my bills are through Huntington, so as you can imagine this has been a mess. Late payments have been made to companies, that have never received late payments before, all because of frozen accounts due to fraud on my account. Huntington has been a NIGHTMARE to work with and they are refusing to give me my $150 that was stolen from me and are in fact siding with the thief. I have been a loyal customer for YEARS and cannot believe that a company cares so little about their customers!Business Response
Date: 06/10/2025
********************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** ********, which we
received on June 10, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankCustomer Answer
Date: 06/11/2025
It has been three weeks since someone stole money from me through Zelle. I've REPEATEDLY told Huntington that I was showing the person I was with how much was in my Huntington account, left the phone on the bar with the app open while we both went to the bathroom and someone I DO NOT KNOW, Zelled themselves $150. In no way was this authorized and Huntington is STILL REFUSING to give me my money back. I've had to close my accounts and reopen new ones due to FRAUD, yet Huntington is still siding with the person who stole my money and simply will not give it back to me. What a HORRIBLE, RUDE company. I am going to file a complaint on a daily basis until they give me my money back. This has been nothing but a hassle. DO THE RIGHT THING, HUNTINGTON!!!!!!!!!!!!!!!!!!!!!!Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is a mess and you guys need to get it together, I thought I had closed my account and I tried to close it bc one of your employees tried to steal 1k of my money. I had the police come out and investigate. My account was even closed when it was supposed to be, and when I called and said I wanted to keep it open and to send me another debit card, this has opened a whole new can of worms. It has been over a week and I still don't have the card. I have been told numerous different things by diff employees.
There is no communication within the company and no one knows what's going on. I suggest you contact me to rectify this immediately and I sure as heck expect that you are going to make this up to me and that ANY fees for expediting the card ( which was NOT expedited) will be removed! I keep trying to give Huntington a chance and it is just one headache after another.
Business Response
Date: 06/10/2025
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** *********, which we received on June 10, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:06/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a Huntington Bank account on May 20th, 2025 and deposited my check from work with amount of $546.83. it was available the next day. As soon as I got my second check from work with the amount of $381.13 and I took a picture of it for a mobile deposit. I then was notified that my account was put on hold and they were closing the account down and they won't give me my funds until 4 to 6 weeks after they do their investigation even though my work banks with Huntington. I do not have 4 to 6 weeks to wait for my funds to be released to me, I have bills past due because of their neglect.Business Response
Date: 06/09/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
June 9, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23441153
Huntington Case #: 01939292
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********* ******, which we received on June 9, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 06/09/2025
******** <********************************>
Attachments
1:56 PM (24 minutes ago)
to disputeresolution
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