Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,052 total complaints in the last 3 years.
- 331 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We financed a truck purchase with *** ******* ******* in 2015. We made all payments by 2020 and have never received a release of lien or a duplicate corrected title.
*** ******* ******* was sold to Huntington Bank, Columbus, OH. I have tried to contact the Equipment Finance division of Huntington Bank Customer Service many times with no response to my voicemail request for a return call. Please help me get someone to help me resolve this situation. Thank you
Business Response
Date: 06/05/2025
************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to
the complaint you forwarded to us regarding ****** ******, which we received on June 5, 2025 , for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 06/16/2025
Huntington Bank responded to my complaint in a timely manner and provided necessary documentation to completely resolve this issue. I am completely satisfied and wish to close this complaint as satisfied.
Thank you so much for your help.
****** ******
****** ******** *******Initial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Approximately two weeks ago from this date. I received certified letter from Huntington Bank concerning and safety deposit box my mom had at the *********** branch. My mom passed away in March of 2017. And the letter stated there was 3 years back owed on the safety positive box.
I was supposed to have been just able to access the box but somehow ended up the joint owner. My sister was supposed to close the box and it got missed on all the chaos of my mom's death. When I asked why it took 3 years to reach out to me. There for me they have been filling my dead mother.
If I have been aware of this I would have took care of it immediately. The letter also threatened a drilling fee.
So I went to the branch with the key explain the situation. I was told that if I did not paying full for an amount that I was unaware of I was not contacted about they was going to drill the box anyways and charged me that as well.
While I was standing there with the key in my hand.
I was told previously to bring the key and we will talk about waving the fees under the circumstances.
Business Response
Date: 05/29/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
May 29, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23392029
Huntington Case #: 01930783
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *********, which we received on May 29, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 06/03/2025
Here are the supporting documents
Complaint: 23392029
I am rejecting this response because:
Regards,
******* *********Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In summary, you can say Huntington National Bank wrongly reported my October 2024 credit-card payment as 30 days late even though I had already flagged suspected fraud before the due date.
Oct 1 2024 e-mailed Huntington screenshots of suspicious charges and asked that the card be frozen.
Oct 10 & 13 2024 phoned customer service, opened a fraud case, and was assured I wouldnt be penalized while the review was pending.Yet on Oct 30 2024 Huntington sent a 30 days past due report to Experian, *******, and **********. When I protested, Huntington told me to take it up with the credit bureaus.
After the bureaus forwarded my dispute, the bank merely re-verified its own entry, ignoring the fraud evidence and violating FCRA 1681s-2(b).
Experian, Equifax, and ********** closed my disputes on 2 May 2025 as verifiedno change, disregarding the call logs, e-mails, and internal complaint (case HB-******-A) I suppliedcontrary to **** 1681i(a)(4).
Consequences Credit score fell 62 points. Higher auto-insurance premium quoted Feb 2025. Private student-loan denied Mar 2025. Lost study time and stress during medical school.
Relief requested Immediate deletion of the October 2024 30-day-late **** from my Huntington tradeline at all three bureaus, restoring a 100 % on-time record.
Written confirmation from Huntington, Experian, Equifax, and TransUnion within 30 days.
Refund every charge tied to the errorall late fees plus interest that accrued while the account was mislabeled past due.
Huntington to audit and improve its fraud-notification and credit-reporting procedures.
I welcome BBB mediation but ask for swift action to stop further credit and financial harm.
Business Response
Date: 05/29/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
May 29, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23390375
Huntington Case #: 01930659
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding Amr ******, which we received on May 29, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington is stealing my social security payments as I never see them go into the account my but according to both SSA and Huntington they are then how come I never see it?!?!? Anyone else ever have this issueBusiness Response
Date: 05/29/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
May 29, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23389201
Huntington Case #: 01930673
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******** L. ******, which we received on May 29, 2025 , for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened up a huntington perks checking account on February 18 2025 in hopes of recieving a 400 dollar bonus.
The terms are are as follows: Earn $400 when you open a new Perks Checking account and set up and receive total qualifying direct deposits of $500 or more within 90 days of account opening and keep account open for 90 days
However, when I called the bank to ask when the bonus would be applied to my account, after informing them and confirming with them that I have met the requirements as listed above, I was told I needed to enter a promo code that was in an email I never recieved. This should be considered false advertising.
Business Response
Date: 05/30/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
May 30, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 23389127
Huntington Case #: 01930008
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** *******, which we received on May 29, 2025, for
review.
Please accept this correspondence as confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ****** ******* promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to ****** ******* by telephone and/or written
communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since March 7, 2025 I have contacted The HNB approxly 9 times concerning my issue.
During each contact I have been advised of the steps I need to follow to resolve my problem. I follow the instructions given to me , return to the **** to advise them the steps have been taken , yet to be given addl instructions or told I was instructed incorrectly!
My last steps involved being referred to a branch manager ... the call was never returned. (I did verify he received the info). The last call I made I was advised to return to the Probate **** , who continuously had me running in circles. I refuse to deal with that **** again!
The issue ..My daughter died July, 2024.A Gap Refund check was issued on 9/26/2025.Requesting the check be reissued.Per my last instructions from the HNB, only two names could appear on the check / not three. (She had a co-signer). I verified with her bank that the check could be made out in her estate and her co-signers name. Returned to the same HNB representative that advised me he denied me and said that he misunderstood and referred me to the branch that issued her loan. This branch was contacted . I was told the branch would return my call. No return call. Contacted loan ****. /referred back to probate group.
Just want the check reissued. The death certificate was given to the ******** Rome branch in August when the car was paid off. ** I have employee names available!
Business Response
Date: 05/29/2025
TelThe Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
May 29, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 23388600
Huntington Case #: 01929914
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *********, which we received on May 29, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************
l us why here...Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a notification saying a payment to a business alert. The said business sent me a notice saying auto pay FAILED.
Huntington sent me a text asking if it was authorized and I said no. They locked my card. Follow me now because it seems as if the payment was stopped right. Nope I call Huntington and the *** tells me that even tho I just told him I did not authorize it Huntington still pushed that payment thru.
Its very odd because the business who charged me sent me a notice saying payment failed.
So now it looks like Huntington processed a fraudulent charge even after being told not to.
Why did Huntington not stop the transaction when I texted it was fraud. All they did was lock my card for future transactions. The company who billed literally said the payment DID NOT GO ******* who pushed it thru
Business Response
Date: 05/28/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
May 28, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 23385981
Huntington Case #: 01928371
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *******, which we received on May 28, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Filed dispute that was closed without allowing me to appeal and then debited. My account for a credit provided and refused to reissueBusiness Response
Date: 05/28/2025
*****************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** *********, which we
received on May 28, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankCustomer Answer
Date: 05/28/2025
I accept the business's response to resolve this complaint.
Regards,
****** *********Initial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2023 ram 1500 was paid off end of February 2025. There was approximately 725 dollars overpayment made. Been trying to get refund back. They said they mailed check out and it never showed up. Called them again and was told they would reissue it. Wait and it never showed up called them again and was then told I had to wait 30 days from 1st check was issued to reissue 2nd check I waited and called again when 2nd check that was issued never showed up. Was told then that it was just sent out so waited week(5/8/25) no check on 5/16/25 so called again. Was told then that they would send stop payment paper over night to sign and send back in. On 5/22/25 received that form. It had no case number or account number on it there was approximately 10 questions they wanted answered and then signed then taken somewhere to be notarized. They want me to take off work and pay out of my pocket for their mistakes.Business Response
Date: 05/27/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
May 27, 2025
Better Business Bureau
***************
******** OH 43215
Re: BBB Case #: 23370708
Huntington Case #: 01927073
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ****, which we received on May 27, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* **** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* **** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A cashier's check sent by mail from Huntington Bank to me was stolen, possibly in the mail. This check was then ALSO cashed at a Huntington Bank. My branch manager has provided me all the proof of when, where, and who (using a fake ID) cashed my check. It was done with the help of a Huntington bank teller who did not realize the scenario.
However, Huntington has delayed refunding my check for over 7 months now. We have filled out form after form to no avail, when they essentially allowed my check to be stolen and refuse to pay it back.Business Response
Date: 05/23/2025
**************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on May 22, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
Huntington National Bank
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