Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,052 total complaints in the last 3 years.
- 331 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We recently took out a HELOC (home equity line of credit) loan with Huntington. My husband's name was on the loan, but I set up and dealt with everything. We just closed in June, on the 21st. The line of credit was for a total of $130,000, with $40,000 pulled out at closing. We were told on the phone that the rate was 4.39%, and that we could lock the total amount for that rate at closing. It would be fixed for the life of the loan.
The loan officer (Shantel Pinchem) lied to me about the terms of the loan. I did not find this out until after closing, as the fixed rate information that she lied about was not on the closing document, but a separate one to be filed days later (and past the 3 day rescinding period).
I filed a complaint, and learned that our conversations (me and loan officer) were apparently recorded, even though I was not informed of this. They had proof that she lied to me. BUT, despite this, Huntington would do nothing for me, only noted that the loan officer is now under watch by her supervisor. I understood that they could not meet the terms she provided, but I asked that they at least waive the approximate $150 extra we would have to pay for a yearly fee and interest accrued so far (we are now going with a different company). They refused to do this either, citing an email between the loan officer and I where she said fixed rates are higher.
The kicker? This email was not sent until over a week after closing, and *after* I filed the complaint.
I'm not sure what I want to happen here, but I'm furious about this whole situation. It feels like fraud. I have dealt with so much stress because of this. Rates have gone up since I started this process as well, so we will be paying much more overall. I'm also worried how this will affect credit score. And all I asked for was they waive the $150 extra we have to pay back, and they refused even that.
There's a bit more detail here, obviously, but with the character limit I will leave it at that.
Thank you.
Business Response
Date: 07/19/2022
The Huntington National Bank
Customer Advocacy Team EA1W02
**** *** *****
********* **** *****July
19, 2022BETTER
BUSINESS BUREAU1169
DUBLIN RD.COLUMBUS
OH 43215Re:
BBB Case #: 17576659
Huntington Case #: 01241174Dear
********* **********:Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ***** ******,
which we received on July 18, 2022, for review.Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.Sincerely,
The
Customer Advocacy TeamHuntington
National BankInitial Complaint
Date:07/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After over an hour on the phone trying to unlock my account , I gave several pieces of my PII (personally identifiable information). This included my first job role, social security and drivers license numbers, my old and new address, birthdate, my most recent transactions, email address, phone numbers,
and my pin number.
This is ALOT of PII personally identifiable information ...but they are STILL requiring me to go into a physical location to fix (on a Saturday when the lobby isn't open). It is deceptive to obtain such an excessive amount of personal information when they ultimately are going to force you to visit a location in person. I work from home and do everything remotely now. Having to go in person will cost time, energy, and GAS, which will be costly since it is a 50 minute drive round trip. I would like reimbursement for the time and gas, or for Huntington to unlock my checking account using the information I have provided to them.Business Response
Date: 07/19/2022
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********* *******, which we received on July 18, 2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ********* *******, promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ********* ******* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a loan on March 23, 2022 and the bi-weekly payments began April 8, 2022. The payments were scheduled to debit my account every two weeks until 07/15/2022. My account was overdrawn for all 8 payments although I would receive my paycheck and bring the account current the same day. According to the loan company, I only made 2 payments. I was charged fees for each loan payment so I don't understand why I was charged fees by bank. I did not have overdraft protection so I expected Huntington National Bank not to allow the transactions to go through but when they did they were covered by my work wages. Huntington National Bank returned 6 of the 8 payments and charged overdraft and non-sufficient return fees for each time the loan company attempted to debit a payment. In total, I have been charged 7 overdraft fees and 4 non-sufficient return fees in the amount of $396 for the loan payments. When I contacted the bank to inquire about reversing fees, I was told only one fee could be reversed. I should not be charged overdraft and non-sufficient fees for transactions that did not go through. I did not have overdraft protection; therefore, I want a refund of the fees. The bank has scammed me out of hundreds of dollars which has resulted in more fees for me. I am being charged $1200 for a $300 loan since the payments were returned. The entire time I thought they were being paid by Huntington Bank only to find out they were stealing my money!!Business Response
Date: 07/14/2022
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ***** *** which we received on July 14,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:07/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I set up a checking and savings account with Huntington bank last month June 18, 2022. They approved my account. Then on July 11, 2022 they put a hood on my account and I had set up a payment for my chapter 13 payment and I deposited the funds in my account then today. They declined the payment when in fact the money was deposited during the 24 hour Grace to make the payment. They stole my money and closed my accounts because they stated I owed them money when that debt was added and discharged in my chapter 7 bankruptcy in 2017. Therefore they can’t keep that money. It’s unethical and they are breaking the law. The trustee has been sent proof that the money was deposited in my account by via ***** ***. Can you please help me get my refund or have them pay the ach that the money was deposited for. They think they can just keep my money and they can’t, I uploaded all my evidence. Once a debt is discharged in bankruptcy it can’t be collected on. They have to refund me the money.Business Response
Date: 07/18/2022
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ***** ** ***** which we received on July 14, 2022, for review.
Please accept this correspondence
as our confirmation that we have received the expressed concerns forwarded by
your office. We thank you for making us
aware of this matter. Please be assured
that we will contact our customer promptly to acknowledge the complaint, and
upon completion of our review, will provide our response directly to our
customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Team
Huntington National BankCustomer Answer
Date: 07/25/2022
I accept the business's response to resolve this complaint.
Regards,
***** *****Initial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 2 I applied for a car loan with over a 720 credit score. I was approved. I was told by a teller there was a program for minority small business. I moved 30K of my capital to the bank and was encouraged by the branch manager to apply for an equity line because of my scores across the board ranging from 820 and the small business program. I was sold on how this was always capital that could be used. I was later denied asked about my record and have had no contact with the bank. The score reported to me was a 600 something which is untrue a criminal record that is not correct and a promise for the branch manager to look into the barriers and still approved me for the small business loan . After phone calls hadn't be returned and emails I went to branch and was informed the branch manager has been out for a month. There was no one to follow up on his work even though he promised he would look into the matter I have been left with inquires and a lowered score.Business Response
Date: 07/14/2022
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding *******
*******, which we received on July 13, 2022, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HUNTINGTON BANK CLOSED MY BUSINESS AND CHECKING ACCOUNT BECAUSE OF :INNAPROPRIATE BEHAVIOR TO COLLEAGUE". FOR ONE IT WASNT TRUE, I HAD AN EMPLOYEE CALL IN FOR ME TO RETRIEVE MY ACCOUNT NUMBER ************" AND HE TALKED TO TATYANA WHO WAS RUDE TO HIM AND HE ENDED UP SAYING SOMETHING BACK WHICH CAUSED ME THE OWNER OF COMPANY HAVE MY ACCOUNTS CLOSED AND ID LIKE THIS TO BE REVERSED BECAUSE IT WASNT ME BEHIND THE PHONE MAKING THE INSULTS AND THE EMPLOYEE SHOULDNT BE RUDEBusiness Response
Date: 07/13/2022
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** * ******, which we received on July 13,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 07/14/2022
I am rejecting this response because: I was declined banking services by huntington bank because tatyna from business side must’ve said a lie about me when we were arguing on phone and I just don’t find it right to close my account because of what one employee accused me of that isn’t true so if your final resolution is to not let me bank with huntington bank, I want all my funds picked up in cash at branch . I’d also like to add I’d be one of your best customers if you allowed me to bank with huntington instead of closing my account because of what one employee said.. My account is still accepting ACH withdrawal and credits and this feature needs to locked and closed if you’re refusing me access to my account. Because of this, huntington is making my financial situation worse by taking my bank account I receive paychecks on im gonna have a delayed payday now because of huntington and the reason behind my behavior is I’m 25 year old who came to USA with my parents in 2009 and they recently passed away so I had to grow up quick and find jobs and quit school and just the small frustration of tatyna refusing to help me cause me to lash out and I’m sorry about that but I don’t think it’s right to make my financial situation worse by closing my accountInitial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They charge to much for over drafts id like a refund on some of them.Business Response
Date: 07/13/2022
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** *******, which we received on July 13,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today my wife and I received letters from Huntington Bank that they had determined that continuing the relationship exceeds their risk tolerance, so our accounts referenced will be closed by a date less than a month. We have a home mortgage (200K or more equity), line of credit (free and clear of debt), 2 businesses, credit cards and other accounts for which we have NEVER paid late nor carry much in balances if any. We have a sizable amount of reserves in the checking accounts. We contacted the number on each letter and even went to our branch location. Upon our calls and the branch manager calls no one can tell us why we are so risk adverse? Everyone seems to be as dumbfounded as we are. No matter how we engage to get to the bottom of this we end up in a dead end result. Note: I'm not submitting the letter sent unless communication happens with a representative from Huntington that can actually do something about this extreme situation they have placed my businesses and family in.Business Response
Date: 07/13/2022
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ***** *********, which we received on July 13, 2022, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankCustomer Answer
Date: 07/14/2022
I am rejecting this response because: look at the response left by Huntington. It’s the same word for word response as they give to other complaints. Doesn’t surprise me for the letters they sent to close out accounts have no reasoning and give phone numbers to people that tell you nothing. We again are outstanding customers as stated in our original complaint. Huntington has discriminated and attached out character therefore defamation of ourselves and our businesses locally. Anyone that banks with Huntington should be very cautious to their business with them. Lastly, we were told “they” made a decision and it’s final. No one knows who “they” are not could anyone provide an answer to whom made this Final Decision or Risk Assessment. We have been treated like criminals and will certainly keep pursuing action for Huntington will be held responsible.Initial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a business customer of Huntington, since March 2022 i have been requesting for statement with image of checks, called and talk to 5-7 time, every time they say it will be fixed from next month statement,
during call in June 2022 they said you have to pay and get paper statement in order to get check image and they started charging me, yet there is no check image.
called 4 time on 7/12 and every time they put on hold and then disconnect phone call.
--->>> Whenever I ask for supervisor or manager, they were calling them self as the supervisor.
--- need to set up as requested and send me statement with check copy from April2022 till date.Business Response
Date: 07/14/2022
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ******** ** ***, which we received on July 12, 2022, for review.
Please accept this correspondence
as our confirmation that we have received the expressed concerns forwarded by
your office. We thank you for making us
aware of this matter. Please be assured
that we will contact our customer promptly to acknowledge the complaint, and
upon completion of our review, will provide our response directly to our
customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Team
Huntington National Bank
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