Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,054 total complaints in the last 3 years.
- 334 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased a vehicle & financed part of it through Huntington, as recommended by the dealership, who entered my information into the application on my behalf.
After receiving my paperwork, I tried to enroll online to access my loan details and make my first payment but couldnt proceed because the phone number on file didnt match. I noticed it was off by just one digit, a mistake the dealership also caught and corrected in their system last week.
Since there was no other verification option, I contacted customer service.
The first representative, ****** disconnected me after I explained the issue.
The second representative, *******, was unhelpful and rude, insisting he couldnt assist due to the mismatched phone number, despite it being a minor error outside my control. I asked if there was another way to verify my identity or if I could add my email as an option, especially since they had my social security number and account number. He claimed my ONLY option was to visit a branch, even though there are no branches in the entire state of *******, where I live. When I asked for a manager, he said they dont have them on standby and ended the chat, claiming hed done all he could.
I find it unacceptable that my only solution is to travel out of state to fix a simple clerical error that I didnt even make.
Before escalating this matter to the State Attorney General or further and before exploring other lenders to transfer my loan to that are more accommodating and respectful to their customers, I wanted to file this complaint with the BBB in hopes of finding a more reasonable resolution and giving Huntington a chance to address this directly.
There is a limited time frame before Huntington may share my personal information with other entities, and if I decide to transfer lenders, Id prefer to resolve this beforehand.
I respectfully request that Huntington treat this issue as a priority and address it ************* history available upon request.
Business Response
Date: 03/24/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 24, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23100413
Huntington Case #: 01873256
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on March 24, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:03/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A bank account was fraudulently opened in my name at Huntington National Bank. I spoke to a representative, manager (*******), and senior manager (*****) today 3/20/25, and no one would provide any information regarding who had opened the account, when, how (online or in person), and how much money had moved into or out of the account because "they could not verify my identity." I was willing to provide my SSN, bank statement (attached,) address, DOB, or any other personal information via email but they would not accept this. I am being told that I need to go to a physical branch to prove my identity. However, the nearest bank is in ********, **** - 6 hours away. I work as a physician and cannot simply take time off work to drive across the state of ************ to correct an error on their end. Particularly this will be costly for both travel expenses and time off work, not to mention is unfair to the people for whom I care. It is ridiculous to me that someone was able to open an account without providing appropriate proof of identity, but that I must physically appear before them to prove I am who I say I am. As this is clearly identify theft, I want all information from the account including the signature of the person who opened it and all historical transactions. I am recently divorced and want to ensure that money was not unknowingly siphoned away from me by my ex-spouse.Business Response
Date: 03/21/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 21, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re: BBB Case #: 23093013
Huntington Case #: 01871750
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ******, which we received on March 21, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 03/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have received this business's response, and the issue has been resolved.
Regards,
******* ******Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington Bank created an escrow account and paid half (year) of my property taxes without my consent. My intent was to pay the full year and have the funds to do so. In fact, I have paid the second half which pays my property taxes in full. I am ready to repay Huntington for the first half (which they paid) but cannot get anyone from their escrow department to work with me. See desired settlement, explanation below for more details.Business Response
Date: 03/18/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 18, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 23079694
Huntington Case #: 23079694
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *******, which we received on March 18, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 03/19/2025
Good afternoon.
(1) Have received messages from BBB requesting information. I will provide sufficient artifacts to support my complaint and frustration. I will attempt to respond as quickly as possible but am busy in the evening with a special needs child.
(2) Spoke with another representative from Huntington today and was advised that the only way to close the escrow is to refinance! Since that would bring (1) refinancing charges/fees, (2) a higher interest, and (3) reset the amount of the monthly payment going to principal (i.e. less to principal), the resolution offered by Huntington is UNACCEPTABLE. I will outline WHY in my artifacts.
Thank you for assisting.
***** *******
Customer Answer
Date: 03/19/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23079694
I am rejecting this response because:Good afternoon.
(1) Have received messages from BBB requesting information. I will provide sufficient artifacts to support my complaint and frustration. I will attempt to respond as quickly as possible but am busy in the evening with a special needs child.
(2) Spoke with another representative from Huntington today and was advised that the only way to close the escrow is to refinance! Since that would bring (1) refinancing charges/fees, (2) a higher interest, and (3) reset the amount of the monthly payment going to principal (i.e. less to principal), the resolution offered by Huntington is UNACCEPTABLE. I will outline WHY in my artifacts.
Thank you for assisting.
***** *******
Regards,
***** *******Customer Answer
Date: 03/20/2025
Good morning.
In an attempt to provide sufficient information to convey my dissatisfaction, below is an explanation of the events (via attached ARTIFACTS)that have occurred up to this point. There are also references that may be useful.
PLEASE let me know if this is confusing will offer to discuss over the phone if easier.
ARTIFACT 1 Closing Disclosure with signatures
PDF pg 3 deposit to builder (applied to purchase) = $32,434 down payment = $180,000 loan amount = $285,170 and current balance (as of Dec 2024) = $223,365
PDF pg 4 discusses approved declination of escrow and states nothing about delinquent property taxes
PDF pg 6 no escrow account established at closing, i.e. no funds from borrower required
ARTIFACT 2 *********** Tax 1st Half 2023 and 2nd Half 2023
NOTE: Closed on the home in May 2023, taxes paid by me NOT Huntington
PDF pg 3 Payment submitted late; learned fees charged for late payment which is billed later see ARTIFACT 3
PDF pgs 2 & 4 Bank statement from USAA proving payment was cashed
ARTIFACT 3 *********** Tax 1st Half 2024
Homestead Reduction is a discount for 100% disabled veterans see references below
Payment was due on February 28, 2025 and Huntington paid 1st Half on January 31, 2025 (see ARTIFACT 5) WITHOUT MY APPROVAL THUS LOCKING ME INTO THEIR ESCROW!I have/had the funds and was going to pay the full year (see ARTIFACT X)
ARTIFACT 4a AND 4b *********** Tax 1st Half 2024
Shows I paid the remainder of the taxes for the current billing period as I planned to do with ARTIFACT 3 until Huntington did (without consent) one month early
ARTIFACT 5 Property Account per Greene County Treasurer (i.e. record of payments)
Note that Huntington paid the taxes on January 31, 2025 (which now locked me into an escrow account) the taxes were due on February 28, 2025
Note I still had nearly a full MONTH to pay which I was intending to do and pay the full year (see ARTIFACT 4a AND 4b)
ARTIFACT 6 Huntington Escrow Waiver
This was signed by ***** (spouse) and I immediately and returned.I did not scan a copy of the signed waiver Huntington denied the waiver which is unacceptable and unjustified
Unjustified because only the delinquent criteria in their waiver applied but only because they paid the taxes one month early PREVENTING me from paying the $7.81 delinquent amount (see ARTIFACT 3)
ARTIFACT 7a AND 7b Letter Demanding Escrow be Closed and Mortgage Payment
The letter demanding escrow closure definitely has emotion but I was very unhappy at the time and expense this would cost me, i.e. interest charged on principal
The mortgage payment details how my funds should be applied Huntington completely ignored my demand
ARTIFACT 8 Annual Escrow Analysis
Received from Huntington after mortgage payment, see ARTIFACT 6b
The JUL 25 payment has already been paid to prove I dont need an escrow account (see ARTIFACT 4a AND 4b) again Huntington paid (without consent) nearly one month before the due date and has now locked me into their escrow account process
See the Required Cushion of $1,063.74 this is absurd that they can take this money from me and just hold it.
Wednesday, March 19, 2025 Discussion ****** *************) in the Huntington Escrow Department:
Waiver disproved
Huntington will ONLY remove escrow if I refinance ****** confirmed this would incur refinance costs/fees and would be at current interest rates which is above my current interest rate of 5%
I hope the above ARTIFACTS and Huntingtons ridiculous refinance requirement support (1) my dissatisfaction and unacceptance with Huntingtons ONLY solution and (2) continued pursuit to have the escrow account removed, to include hiring an attorney
The bottom line is simply this: I have more than 50% equity, made a down payment of more than $200,000 and have paid $3000 per month (more than $61,805 total) toward principal ONLY (i.e. above the regular principal + interest monthly payment) since the beginning of this loan in an attempt to save interest.
Did Huntington pay my property taxes one month early (without consent) to stop me (or slow down) my effort to pay off the mortgage early (saving interest) so they could make more profit from me?
Because, I am currently (as proven by recent mortgage payment) paying more interest because Huntington did NOT apply my last $3000 toward principal.
Is there any uncertainty at this point why I am upset with Huntington and searching for an attorney?More Information...Customer Answer
Date: 03/20/2025
Good morning. (Artifacts 1-4 in zip file)
In an attempt to provide sufficient information to convey my dissatisfaction, below is an explanation of the events (via attached ARTIFACTS)that have occurred up to this point. There are also references that may be useful.
PLEASE let me know if this is confusing will offer to discuss over the phone if easier.
ARTIFACT 1 Closing Disclosure with signatures
PDF pg 3 deposit to builder (applied to purchase) = $32,434 down payment = $180,000 loan amount = $285,170 and current balance (as of Dec 2024) = $223,365
PDF pg 4 discusses approved declination of escrow and states nothing about delinquent property taxes
PDF pg 6 no escrow account established at closing, i.e. no funds from borrower required
ARTIFACT 2 *********** Tax 1st Half 2023 and 2nd Half 2023
NOTE: Closed on the home in May 2023, taxes paid by me NOT Huntington
PDF pg 3 Payment submitted late; learned fees charged for late payment which is billed later see ARTIFACT 3
PDF pgs 2 & 4 Bank statement from USAA proving payment was cashed
ARTIFACT 3 *********** Tax 1st Half 2024
Homestead Reduction is a discount for 100% disabled veterans see references below
Payment was due on February 28, 2025 and Huntington paid 1st Half on January 31, 2025 (see ARTIFACT 5) WITHOUT MY APPROVAL THUS LOCKING ME INTO THEIR ESCROW!I have/had the funds and was going to pay the full year (see ARTIFACT X)
ARTIFACT 4a AND 4b *********** Tax 1st Half 2024
Shows I paid the remainder of the taxes for the current billing period as I planned to do with ARTIFACT 3 until Huntington did (without consent) one month early
ARTIFACT 5 Property Account per Greene County Treasurer (i.e. record of payments)
Note that Huntington paid the taxes on January 31, 2025 (which now locked me into an escrow account) the taxes were due on February 28, 2025
Note I still had nearly a full MONTH to pay which I was intending to do and pay the full year (see ARTIFACT 4a AND 4b)
ARTIFACT 6 Huntington Escrow Waiver
This was signed by ***** (spouse) and I immediately and returned.I did not scan a copy of the signed waiver Huntington denied the waiver which is unacceptable and unjustified
Unjustified because only the delinquent criteria in their waiver applied but only because they paid the taxes one month early PREVENTING me from paying the $7.81 delinquent amount (see ARTIFACT 3)
ARTIFACT 7a AND 7b Letter Demanding Escrow be Closed and Mortgage Payment
The letter demanding escrow closure definitely has emotion but I was very unhappy at the time and expense this would cost me, i.e. interest charged on principal
The mortgage payment details how my funds should be applied Huntington completely ignored my demand
ARTIFACT 8 Annual Escrow Analysis
Received from Huntington after mortgage payment, see ARTIFACT 6b
The JUL 25 payment has already been paid to prove I dont need an escrow account (see ARTIFACT 4a AND 4b) again Huntington paid (without consent) nearly one month before the due date and has now locked me into their escrow account process
See the Required Cushion of $1,063.74 this is absurd that they can take this money from me and just hold it.
Wednesday, March 19, 2025 Discussion ****** *************) in the Huntington Escrow Department:
Waiver disproved
Huntington will ONLY remove escrow if I refinance ****** confirmed this would incur refinance costs/fees and would be at current interest rates which is above my current interest rate of 5%
I hope the above ARTIFACTS and Huntingtons ridiculous refinance requirement support (1) my dissatisfaction and unacceptance with Huntingtons ONLY solution and (2) continued pursuit to have the escrow account removed, to include hiring an attorney
The bottom line is simply this: I have more than 50% equity, made a down payment of more than $200,000 and have paid $3000 per month (more than $61,805 total) toward principal ONLY (i.e. above the regular principal + interest monthly payment) since the beginning of this loan in an attempt to save interest.
Did Huntington pay my property taxes one month early (without consent) to stop me (or slow down) my effort to pay off the mortgage early (saving interest) so they could make more profit from me?
Because, I am currently (as proven by recent mortgage payment) paying more interest because Huntington did NOT apply my last $3000 toward principal.
Is there any uncertainty at this point why I am upset with Huntington and searching for an attorney?Customer Answer
Date: 03/20/2025
Good morning. (Artifacts 5-8 in zip file)
In an attempt to provide sufficient information to convey my dissatisfaction, below is an explanation of the events (via attached ARTIFACTS)that have occurred up to this point. There are also references that may be useful.
PLEASE let me know if this is confusing will offer to discuss over the phone if easier.
ARTIFACT 1 Closing Disclosure with signatures
PDF pg 3 deposit to builder (applied to purchase) = $32,434 down payment = $180,000 loan amount = $285,170 and current balance (as of Dec 2024) = $223,365
PDF pg 4 discusses approved declination of escrow and states nothing about delinquent property taxes
PDF pg 6 no escrow account established at closing, i.e. no funds from borrower required
ARTIFACT 2 *********** Tax 1st Half 2023 and 2nd Half 2023
NOTE: Closed on the home in May 2023, taxes paid by me NOT Huntington
PDF pg 3 Payment submitted late; learned fees charged for late payment which is billed later see ARTIFACT 3
PDF pgs 2 & 4 Bank statement from USAA proving payment was cashed
ARTIFACT 3 *********** Tax 1st Half 2024
Homestead Reduction is a discount for 100% disabled veterans see references below
Payment was due on February 28, 2025 and Huntington paid 1st Half on January 31, 2025 (see ARTIFACT 5) WITHOUT MY APPROVAL THUS LOCKING ME INTO THEIR ESCROW!I have/had the funds and was going to pay the full year (see ARTIFACT X)
ARTIFACT 4a AND 4b *********** Tax 1st Half 2024
Shows I paid the remainder of the taxes for the current billing period as I planned to do with ARTIFACT 3 until Huntington did (without consent) one month early
ARTIFACT 5 Property Account per Greene County Treasurer (i.e. record of payments)
Note that Huntington paid the taxes on January 31, 2025 (which now locked me into an escrow account) the taxes were due on February 28, 2025
Note I still had nearly a full MONTH to pay which I was intending to do and pay the full year (see ARTIFACT 4a AND 4b)
ARTIFACT 6 Huntington Escrow Waiver
This was signed by ***** (spouse) and I immediately and returned.I did not scan a copy of the signed waiver Huntington denied the waiver which is unacceptable and unjustified
Unjustified because only the delinquent criteria in their waiver applied but only because they paid the taxes one month early PREVENTING me from paying the $7.81 delinquent amount (see ARTIFACT 3)
ARTIFACT 7a AND 7b Letter Demanding Escrow be Closed and Mortgage Payment
The letter demanding escrow closure definitely has emotion but I was very unhappy at the time and expense this would cost me, i.e. interest charged on principal
The mortgage payment details how my funds should be applied Huntington completely ignored my demand
ARTIFACT 8 Annual Escrow Analysis
Received from Huntington after mortgage payment, see ARTIFACT 6b
The JUL 25 payment has already been paid to prove I dont need an escrow account (see ARTIFACT 4a AND 4b) again Huntington paid (without consent) nearly one month before the due date and has now locked me into their escrow account process
See the Required Cushion of $1,063.74 this is absurd that they can take this money from me and just hold it.
Wednesday, March 19, 2025 Discussion ****** *************) in the Huntington Escrow Department:
Waiver disproved
Huntington will ONLY remove escrow if I refinance ****** confirmed this would incur refinance costs/fees and would be at current interest rates which is above my current interest rate of 5%
I hope the above ARTIFACTS and Huntingtons ridiculous refinance requirement support (1) my dissatisfaction and unacceptance with Huntingtons ONLY solution and (2) continued pursuit to have the escrow account removed, to include hiring an attorney
The bottom line is simply this: I have more than 50% equity, made a down payment of more than $200,000 and have paid $3000 per month (more than $61,805 total) toward principal ONLY (i.e. above the regular principal + interest monthly payment) since the beginning of this loan in an attempt to save interest.
Did Huntington pay my property taxes one month early (without consent) to stop me (or slow down) my effort to pay off the mortgage early (saving interest) so they could make more profit from me?
Because, I am currently (as proven by recent mortgage payment) paying more interest because Huntington did NOT apply my last $3000 toward principal.
Is there any uncertainty at this point why I am upset with Huntington and searching for an attorney?Customer Answer
Date: 03/20/2025
Not sure the files are uploading ...Customer Answer
Date: 03/20/2025
Not sure files are uploading ...Customer Answer
Date: 03/20/2025
More files ...Customer Answer
Date: 03/20/2025
Hopefully the emails sent last night are not too confusing. The email below is for your awareness and I'll keep you informed of any progress.
= = = = =
Mark,
THANK YOU!
It would be much appreciated if this could be fixed by simply removing escrow. I can provide artifacts showing (1) property taxes are paid in full for current period and am ready to submit a check for the full amount Huntington paid back in January AND (2) that my homeowner's insurance is paid thru May 2025. If needed, I can also show *** fees for 2025 are paid.
Every person I have spoken with on the phone (i.e. three customer service reps * one escrow service **** have not presented me with any options except refinancing. That cannot be the only option. No one shows interest in facts or order of events.
I really hope you can make progress and appreciate you trying.
*****
Sent from Outlook
From: **** ******* <************************************************************************>
Sent: Thursday, March 20, 2025 10:40 AM
To: ******************************* <*******************************>
Cc: *** Piersall ***** <****************************************>
Subject: RE: 3637 PERSIMMON RIDGE PL - ******* - Loan # ***********
Hi *****,
Sorry for the situation you are in, please see below. Ive been researching it and got my manager involved with our serving department. I have a call out to our serving department and once we get more information on how to resolve this situation, Ill reach out to you. thanks for your patience.
Sent: Thursday, March 20, 2025 11:30 AM
To: Mortgage Escrow <**********************************************************************************>
Cc: **** ******* <************************************************************************>
Subject: FW: 3637 PERSIMMON RIDGE PL - ******* - Loan # ***********
Hello. Please see the email chain below. Borrower originally was not escrowing when he closed on this loan on 5/4/23. We ended up paying his tax bill a month early on 1/31/25. When borrower called to inquire, he was told he was $7.61 delinquent, so we paid the bill and now are making him escrow. He has made a complaint to BBB and is in the process of getting an attorney now. Please reach out to the borrower to get this straightened out. Lets get this fixed ASAP.
Thanks,
*******
******* ****** Sr
Mortgage Sales Leader
Internal Use
Internal Use
From: **** ******* <************************************************************************>
Sent: Thursday, March 20, 2025 10:54 AM
Subject: RE: 3637 PERSIMMON RIDGE PL - ******* - Loan # ***********
Hey *******,
I called ************* and they said the taxes were paid both from us and by him . He was not escrowing originally and as you know they force place a tax escrow when this happens. Evidently they applied the overage to the 2nd half of the taxes and dont issue refunds.
Thanks for your advice
Internal UseFrom: ***** ******* <*******************************>
Sent: Thursday, March 20, 2025 10:42 AM
To: *** Piersall ***** <****************************************>
Cc: **** ******* <************************************************************************>; ************************************; ***** ******* <*******************************>
Subject: Re: 3637 PERSIMMON RIDGE PL - ******* - Loan # ***********
Huntington Security Checkpoint: External email. Please make sure you trust this source before clicking links or opening attachments.
***,
I'm sorry, I didn't look at the names when I replied all, was a little late. I hope this isn't/doesn't inconvenience you.
The short version ...
Received my property tax bill in January for first half of 2024 ... due date of 28 February
Huntington (without my consent/approval) paid the bill on 31 January (one month before due date) and created an escrow account (without my consent/approval)!
NOTE: I have the funds and was planning to pay the full year!!!
I asked why and (a) Huntington said they were contacted by Greene County Treasurer (GCT) regarding a delinquency, bill shows $7.81 delinquent ... (b) GCT told me they don't contact banks
NOTE: No value in determining who is telling the truth.
I paid the remaining tax bill balance (2nd half of 2024) so now my taxes are paid in full! Huntington has presented a difficult/tedious process to adjust the escrow.
To cancel the escrow:
Huntington first made me complete a waiver ... then denied it with the reason "You never had an escrow account before therefore we can't cancel it".
After contacting the BBB, Huntington contacted me and said the only way to cancel the escrow is to refinance! ****** (**** confirmed: refinance charges would apply and interest rate would be higher.
I've told the BBB that is unacceptable and I'm curious if Huntington doesn't like my actions to pay off the mortgage early and are trying to get more money from me. Sharing this only as a reference and with hesitation, I've already paid more than an additional $61,000 off the principal, i.e. on top of regular payments. Maybe Huntington doesn't like that. Also, the escrow amount being charged is $4,000* more than my current property taxes and insurance.
HERE'S WHERE YOU CAN POSSIBLY HELP: Do you know an attorney that would take this case for me? Huntington has not been receptive to my request/demands and continues to do what they want. It is now costing me money because my extra payment each month (i.e. $3,000) are not going to principal. This is why I've contacted the BBB.
So, if you know of a good attorney that will take this from a 100% disabled veteran (my final status with the VA) then I'll see if I can get things back to the way they were.
It's a mess.
MOST IMPORTANTLY - ***** and I have been thinking about you and your family hoping everyone is doing well.
Thanks for asking ...
*****
Sent from Outlook
From: *** Piersall ***** <****************************************>
Sent: Thursday, March 20, 2025 8:48 AM
To: ***** ******* <*******************************>
Cc: **** ******* <************************************************************************>; ************************************ <************************************>
Subject: Re: 3637 PERSIMMON RIDGE PL - ******* - Loan # ***********
David Let me know how I can assist. ***
On Thu, Mar 20, 2025 at 1:53?AM ***** ******* <*******************************> wrote:
****,
As shown by the email(s) below, you assisted me with this mortgage. Having SIGNIFICANT problems with Huntington and would like to discuss with you in hopes of making progress. For awareness, have an open case with BBB but really need help getting through to someone at Huntington that can review ALL facts with me. This is costing me money so I'm trying to resolve it quickly.
Please give me a call to have a short discussion.
*****
************
Sent from Outlook
From: **** ******* <************************************************************************>
Sent: Thursday, May 4, 2023 12:35 PM
To: ***** ******* <*************************************************>; ***** ******* <*******************************>; ************************************ <************************************>; *** Piersall ***** <****************************************>
Subject: RE: 3637 PERSIMMON RIDGE PL - ******* - Loan # ***********
*****,
Did you receive the wire yet? thanks
**** *******
Mortgage Loan Officer
NMLS ID: ******
Cell: ************
Office: ************
Fax: ************
The Huntington National Bank
**************************
DA04
****************************
************************************************************************
Click here to start the mortgage application process or to get preapproved for a home purchase.
From: ***** ******* <*************************************************>
Sent: Thursday, May 4, 2023 12:51 PM
To: **** ******* <************************************************************************>; ***** ******* <*******************************>; ************************************; *** Piersall ***** <****************************************>
Subject: RE: 3637 PERSIMMON RIDGE PL - ******* - Loan # ***********
Huntington Security Checkpoint: External email. Please make sure you trust this source before clicking links or opening attachments.
Hello,
Any overage we receive our accountant will cut a check for. Our office is located in **, so the check will be mailed out after the closing ends.
Thank you!
***** *******
Homestead ************* LP
****************************
******************
************
*************************************************
BE CAUTIOUS OF THE RISK OF WIRE FRAUD!!! A KNOWN METHOD OF FRAUD IS FOR CRIMINALS TO INTERCEPT EMAILS REGARDING REAL ESTATE CLOSINGS AND THEN ATTEMPT TO SEND EMAILS TO CONVINCE PURCHASERS TO WIRE FUNDS TO AN ACCOUNT CONTROLLED BY THE CRIMINALS. THE ATTACHED WIRE INSTRUCTIONS ARE THE ONLY COMMUNICATION THAT YOU WILL RECEIVE CONTAINING WIRE INSTRUCTIONS AND THE ATTACHED WIRE INSTRUCTIONS WILL NOT CHANGE. IF YOU RECEIVE ANY OTHER COMMUNICATION ATTEMPTING TO PROVIDE DIFFERENT WIRE INSTRUCTIONS, PLEASE CALL MY OFFICE IMMEDIATELY AT ************ OR CONTACT THE FISCHER HOMES CLOSING DEPARTMENT AT ************.
From: **** ******* <************************************************************************>
Sent: Thursday, May 4, 2023 12:49 PM
To: ***** ******* <*******************************>; ************************************; *** Piersall ***** <****************************************>; ***** ******* <*************************************************>
Subject: RE: 3637 PERSIMMON RIDGE PL - ******* - Loan # ***********
Hi *****,
Good question. ***** could you guys cut back a check for the $20 ***** sent yesterday?
Also, please let us know if you received the wire from today. thanks
**** *******
Mortgage Loan Officer
NMLS ID: ******
Cell: ************
Office: ************
Fax: ************
The Huntington National Bank
**************************
DA04
****************************
************************************************************************
Click here to start the mortgage application process or to get preapproved for a home purchase.
From: ***** ******* <*******************************>
Sent: Thursday, May 4, 2023 12:42 PM
To: **** ******* <************************************************************************>; ************************************; *** Piersall ***** <****************************************>; ***** ******* <*******************************>
Subject: Re: 3637 PERSIMMON RIDGE PL - ******* - Loan # ***********
Huntington Security Checkpoint: External email. Please make sure you trust this source before clicking links or opening attachments.
Hello ****.
1) Funds transferred we in the (exact) amount specified below, $151,667.34, in order to be in complete agreement with the contract. Although ...
2) On Tuesday, I sent a test wire transfer of $20 but did not add it to today's transfer so that the amounts (wired and on contract) agreed. How would you like to handle the $20? You can apply it to the loan or send it back, whichever is easier.
Just let me know what you prefer.
Thanks.
*****
Sent from Outlook
From: **** ******* <************************************************************************>
Sent: Thursday, May 4, 2023 8:43 AM
To: ******************************* <*******************************>; ************************************ <************************************>; *** Piersall ***** <****************************************>
Subject: FW: 3637 PERSIMMON RIDGE PL - ******* - Loan # ***********
Hi ***** and *****,
Here is the final CD. The cash to wire is $151,667.34. There are a couple items that may be new on this Closing Disclosure.
One is a *** capitol contribution of $884.93, evidently your fee to help get the *** established.
The other is a $350 Builder Fee on page 3, line K05. I inquired and was referred back to the contract, please see below
Thanks and please call to discuss. Almost there!
**** *******
Mortgage Loan Officer
NMLS ID: ******
Cell: ************
Office: ************
Fax: ************
The Huntington National Bank
**************************
DA04
****************************
************************************************************************
Click here to start the mortgage application process or to get preapproved for a home purchase.
Internal Use
This message and any attachments are for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. This message may contain an advertisement of a product or service constituting a commercial email. You may unsubscribe any time from receiving commercial emails. Huntington Bancshares Incorporated and its affiliated companies, ***************************************** **************************
Internal Use
Internal Use
This message and any attachments are for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. This message may contain an advertisement of a product or service constituting a commercial email. You may unsubscribe any time from receiving commercial emails. Huntington Bancshares Incorporated and its affiliated companies, ***************************************** **************************
This message and any attachments are for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. This message may contain an advertisement of a product or service constituting a commercial email. You may unsubscribe any time from receiving commercial emails. Huntington Bancshares Incorporated and its affiliated companies, ***************************************** **************************
Internal Use
--
*** ******** Hanes
************ cell
************ office
This message and any attachments are for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. This message may contain an advertisement of a product or service constituting a commercial email. You may unsubscribe any time from receiving commercial emails. Huntington Bancshares Incorporated and its affiliated companies, ***************************************** **************************Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bank stole money out of my account with no prior authorization.
Bank violated the Fair Debt Collection Practices Act when a *** for the bank did not disclose required information and then basically laughed at me on the phone for inquiring about this stolen money when I didn't understand what the sketchy "miscellaneous" pending charge on my account was for, and then transferred me to a department that was closed, effectively wasting my very long time on hold trying to resolve this and ending my ability to still speak with a human.
Business Response
Date: 03/18/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 18, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23078268
Huntington Case #: 01868315
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *** ********, which we received on March 18, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 03/18/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23078268
I am rejecting this response because: the business sent a form letter, and then called me and hung up on me.
Regards,
*** ********Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington Bank will not close my account and they will not mail me my remainging balance in my account *******.Business Response
Date: 03/18/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
March 17, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 23068731
Huntington Case #: 01867041
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** *******, which we received on March 17, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact **** ******* promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to **** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to one of its branches yesterday and found that the bank charged me "dormant account fee" of $5 on 11/29/2024,$5 on 12/31/2024,$0.64 on 1/31/2025 and closed my account *************** bank never informed me about dormant account or dormant account fee. I received nothing about them. I was/is a customer of multiple banks and never experienced this kind of thing.I request the bank refund me.Business Response
Date: 03/14/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 14, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23065838
Huntington Case #: 01866012
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****, which we received on March 14, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 03/16/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23065838
I am rejecting this response because: It did nothing to correct its fault.
Regards,
****** *****Customer Answer
Date: 03/17/2025
Regarding The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction."
Please remove option (b).
Thank you
Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for the following promotions:business code for $400 unlimited business checking:BSEO-K5DNUB-BQPGT2S personal code for $400 perks checking:SLSM-K5GWEJ-YMKPT9U Initially, they denied both offers because they stated that the "offer code" above weren't properly applied. This wasn't actually true, but eventually they acknowledged that the codes being applied to the account incorrectly was not the problem. On 12/17/2024, ****** said that they would honor only one of the two $400 bonuses because it is only 1 bonus per SSN.I believe a "bait and switch" / false advertising has occurred. In the terms and conditions of both personal and business checking offers, it does not state that customers are only eligible for one total bonus per SSN irrespective of product (i.e., business checking is a product; personal checking is a different product). For example, a person should be eligible for a $400 business checking promotion with SSN 123-456-7890 (i.e., EIN for a sole proprietor) and a $400 personal checking promotion with SSN 123-456-7890 and receive $800 total. Additionally, I know that another user (******* Po) received a business checking and personal checking bonus using the same SSN around the same application time frame.Business Response
Date: 03/14/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 14, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23064659
Huntington Case #: 01865693
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** Po, which we received on March 14, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July of 2024 it was found the fraudulent charges on my Huntington Bank Checking Account and on my *********************** Checking Account. I was notified by *********************** that my account was overdrawn by $12,000 and it from their investigation my mobile banking was compromised from my phone. In April 2024 I received letter from AT&T that my data was leaked onto the dark web including my personal information ie. name, birthday, SSN, address etc. During the same time *********************** notified me of the fraudulent charges my wife and I received notice from Huntington Bank that our account was overdrawn and they activated "24-hour ******* The Huntington Bank account was overdrawn $9,000 and the account was missing a total of $23,264.23. We immediately went to the local branch of Huntington Bank in *********************, PA to dispute all charges that were on the account. We work directly with **** ****** and *** ****** at the branch, we were led to believe that Huntington Bank always backs the customer in these situations and will fight to recover the funds. After the "investigation" of the fraudulent charges it was deemed normally banking activity. We turned to **************** of The Huntington National Bank to re-open the disputes we provided the information for *********************** showing their findings and the funds being returned, but continued to be informed no further action would be taken to assist returning our funds. When we requested information on how the they came to the decision very little information was provided and when document were received the transactions were circled and marked with words "Here." We are very upset and frustrated with Huntington Bank and the lack of care about us as customers especially when another bank was quick to react and resolved the situation in a timely manner. There was failure to protect our account especially when no of the protections and safeguards that are supposed to protect our accounts did not.Business Response
Date: 03/13/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
March 13, 2025
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** ****** which we received on March 13, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used a promo code to open up a checking account online. I ended up opening two accounts during this time by mistake and I called customer service to let them know what happened and that I used a promo code. I was informed by customer service that my promo would still be good since the accounts were opened at the same time. Three months later Im getting the run around about receiving my bonus cash. I have my emails with account documents stating both accounts were opened at the same time. I have contacted customer service with this matter and its still not resolved. I just want whats rightfully mine.Business Response
Date: 03/07/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 7, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23031055
Huntington Case #: 01860297
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *****, which we received on March 7, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Opened up an online checking account. I found it. Then they locked me out and refuse to transfer my money back in the account that theyverified was mine online appropriately. Its my money and they want to make me travel over two hours to get my money in person when I didntsign up for that. I asked them to close down my account that I just opened and transfer the money back where it came from and they refused To me They are committing fraud. Thats not their money. Its my money and they wont give it back and it came from a verified account.Business Response
Date: 03/06/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 6, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23028101
Huntington Case #: 01858826
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ******, which we received on March 6, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************
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