Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 334 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wallet was stolen there was fraudulent charges and the bank isnt doing anything about it. Its over 4000 in charges
Business Response
Date: 03/06/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 6, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23027577
Huntington Case #: 01859610
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *********** ***********, which we received on March 6, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankCustomer Answer
Date: 03/11/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23027577
I am rejecting this response because:They called me and gave me an update and told me they were going to reopen the case I called back and there not doing anything they closed the case again and said that due to insufficient information theres nothing they can do without proof. Im not sure how Im supposed to prove that these transactions were not me and they never gave me an option to submit any other information other than what I know. My card was stolen and was used for over 4000 and purchases that is not a little amount of money to loose and nobody is doing anything to help.
Regards,
*********** ***********Customer Answer
Date: 03/11/2025
I would also like to add that they never put anything on paper. Ive gotten no emails and no letter in the mail.Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BBB transcribed from handwritten letter:Huntington National Bank P O Box ****** Attn: GW1N09 *********** 43218-2440 ************** Re: Huntington Mortgage #********** - $170.80 Re: Huntington checking account #************. This account was closed by me on 01/23/2025 Thursday @ 11:30 AM at ******* IL. $300 cash were paid to me as final statement.I have no house to take a mortgage loan. Please write off above "Mortgage Loan" Number ********** - $170.80 with your letter at my apartment address>Sincerely ****** H. ******* Your ex customer copy to:Better Business Bureau **************************************************** Telephone: *************Business Response
Date: 03/06/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 6, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23024235
Huntington Case #: 01858322
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *******, which we received on March 6, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Bank Account. On Saturday March 1, 2025 I tried to transfer monies on my account and there was an error. I called the bank and the bank indicated that my account was on Hold because of a returned correspondence by Huntington bank to myself. The bank indicated I had changed addresses. I lived in the same address for 30 years and have received multiple correspondence from Huntington Bank. The bank said my acct would be unfroze on Monday. Still today Wednesday March 5 the account is froze. I have called multiple times to the customer service and still no resolution. The bank cannot/will not produce the correspondence that was sent so I could review. I have left unable to transfer my families hard earned money at this time. I am at wits end on what the next steps should be. The bank has not had my best interest at all. I also entered the local branch who could not help. But the entire corporation is no help.Business Response
Date: 03/05/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 5, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23022715
Huntington Case #: 01857813
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ****, which we received on March 5, 2025
,for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Huntington Bank due to their mishandling of my loan payments, lack of communication, and failure to resolve the issue, which has resulted in my account being placed in repossession status.Complaint Details:Consumer Name: ***** **** Account Number: ****************************** Name: ********************** Nature of Complaint: Reversed loan payments and failure to provide assistance Payment Issues:First Payment:Amount: $490 Date Paid: 01/27/2025 Payment Method: ************* MTCN: ********* Issue: Huntington Bank processed this payment but reversed it on 02/20/2025. When I contacted them, they provided no explanation, simply stating that "the money wasnt there." However, ************* confirmed that Huntington Bank received the funds.Second Payment:Amount: $490 Date Paid: 02/11/2025 Payment Method: ************* MTCN: ********** Issue: Huntington Bank processed this payment but reversed it on 03/05/2025 without any explanation.Attempts to Resolve the Issue:I contacted Huntington Bank multiple times requesting an email, fax, or any means to submit proof of payment, but they refused to provide any contact information for document submission.I asked to speak with a supervisor three times, and each time I was told I would receive a call within 24 to 48 hoursno one ever called me ******* loan is now past due because of these reversed payments, and Huntington Bank informed me that my vehicle is at risk of repossession.Desired Resolution:I request that Huntington Bank immediately correct this issue, properly apply my payments, and remove any past-due status or repossession threats from my account.Business Response
Date: 03/05/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
March 5, 2025
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** ****** which we received on March 5, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited a check through their atm and it flagged my account as suspicious activity. Their system force closed my account and I cannot get a direct answer on when or if I will have access to my account balance.Business Response
Date: 03/03/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 3, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 023012759
Huntington Case #: 01855868
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *****, which we received on March 3, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account with ********************** on 2/23/25 and deposited funds the first Zelle was 15 I was able to log in log out on the mobile app then I used the 15 while using the mobile app I Zelle ************************************************** to the account and took my money I received an email saying my account below the limit and at zero i called the number to talk to a representative after talking with her the issue want resolved I was told Id receive a letter in the mail I went to the bank the next day to try to resolve the issue in person and I was told the money was in the process of being refunded and it was never refundedBusiness Response
Date: 03/03/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 3, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23011648
Huntington Case #: 01855548
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** ******, which we received on March 3, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington Bank gave consumers Covid Relief from making payment on auto loans for three months with a simple phone call, basically a yes or no. Then at the end of loan agreements started sending late notices because they simply stopped taking automatic payments. Then ask for a lump sum. Huntington National Bank had no place in plan to deal with the additional payments to pay loan in full. All they needed to do though was to simply continue to debit accounts but instead started filing negative credit history reports.Business Response
Date: 03/03/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 3, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 23009465
Huntington Case #: 01855523
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ******, which we received on March 3, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 03/04/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23009465
I am rejecting this response because:
Regards,
******* ******Customer Answer
Date: 03/04/2025
The Huntington National Bank employee that responded to complaint would not or could not remove marks on my credit history. This accout was paid on time through auto pay for the majority of the loan. At the end of the loan term they simply stopped taking auto payments, that's on them. They had given a three month ***** period during Covid and had no plan in place for consumers to finish out loan payments. There was simply no reason to destroy my credit rating because your system stopped taking auto payments after years of being on that plan. Regardless, this is just poor customer service and evidently also one without any compassion.Initial Complaint
Date:03/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington Bank closed my account without providing a reason. When a specialist contacted me, she explained that they used the funds from my closed account to cover a debt from a previous account I had with them. I did not authorize this transaction, and I am requesting a reimbursement for the funds they withdrew.Business Response
Date: 03/03/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
March 3, 2025
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ****** which we received on March 3, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We recently endured a natural disaster leaving us in a tough economic situation. As a result one payment last past due 30 days. However account was brought current and in good standing. After contacting ************** to remove the delinquency reported on by credit report as a curtesy, they declined and said there was nothing they can do. My credit report prior to this was 790 for over 10+ years with impeccable track history.Business Response
Date: 02/26/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
February 26, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 22987650
Huntington Case #: 01851047
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *******, which we received on February 26, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:02/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington National Bank automatically enrolled me in their Early Pay- 2 days early program which deposits the anticipated deposit from my employer's payroll transaction.I did not enroll in this program nor was I asked if I wanted to enroll in it. I don't want to discuss this program with them and my desired outcome is to be unenrolled without further contact. The listed unenroll procedure is to call a phone number, the main number, and there isn't an option in the menu to unenroll. This is one of those schemes where they enroll the customer and make it impossible to unenroll from their program.Attached is a screen shot of the opt out process. Notice this is not an opt in process and it doesn't contain information presenting what the service is to the consumer.Business Response
Date: 02/24/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
February 24, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22980610
Huntington Case #: 01849499
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ******, which we received on February 24, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 02/24/2025
The bank isn't answering my complaint through the BBB because it will be publicly recorded that Huntington Bank automatically OPT'S their customers into their "Services" with asking, then makes it difficult or impossible to OPT OUT. This is the message received via voicemail.
Hello Mr. ****** this is ******* from Huntington Bank I am acknowledging that we received the BBB complaint I will be working with our partners to try to get that unenrolled for you if you have any questions please give me a call back at ********** I will try to reach out again once I have information around the enrollment again my name is ******* at ************ thank you
At this time I am still enrolled in Early Pay. Please keep this complaint open.
In the response ******* is 'trying' to get me unenrolled with their business partners. What is Huntington doing with the customer's (my) information?
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