Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 341 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction Date : 9/10/204
Businesses : Huntington Online Banking
Problem : Incompetence and Fraud.
Basically I was robbed a month ago by a random criminal at ****** in Alliance county Ohio and I immediately called Huntington Online Banking to have the Charge reversed the day of the incident. They when through an investigation and gave me revision credit before reversing the charge and getting me my money back, which was great. 18 days ago they took said reversed credit out of my account and basically lied to me and told me they sent a text to my phone ( which they couldn't have since I have alerts turned off on my account) and told me that I said it was a legitimate purchase ( which it wasn't or we wouldn't be here right now!) The money that was taken from me was for college and I want my money back!Customer Answer
Date: 10/01/2024
They gave me this Run around already when I tried to approach them in private. All they're going to say is that someone approved your purchase and we we're pinning the blame on you!
Regards,
****** ********Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington Bank closed my accounts with no reason given and is still collecting transactions of mine associated with the closed accounts. They have $1240 that was sent to one of the closed accounts in error on August 31st and are denying that they received it despite Cash app having confirmation information stating that they in fact did. This bank also approved me for a high balance credit card in April 2024 and then sent me a letter days later stating that they were closing all of my accounts with no reason given. This bank is defrauding its customers and I will be taking my complaints to consumer watchdog groups as well as the local news so customers know to bank somewhere else!
Business Response
Date: 09/26/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
September 26, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** ****, which we received on September 26,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9-23/2024 I contacted customer service for fraud charge. They insisted I cancel my debit card and order a new one. I said I did not want to do this but they insisted I do. Next I repeated that I needed to have my card no later that today 9-25/2024 because I was leaving on vacation early on 9-26/2024. I repeated this at least *************************************************************** and guaranteed this would be ok and it was not problem. They then charged me *****. I did not get my card today and this is NOT OK. Now I have to have someone at work overnight it to me in *** and it will cost me a large fee to send this to *** on top of the $25 you charged my account.Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited all of my money into Huntington Banks *** at my local Huntington branch. The *** had a processing error and told me to take my cash and card. However, it only gave me my card and not my cash when it shut down with a processing error code no longer accepting deposits. I immediately called the customer service but it was closed as it was 9:57pm despite saying it is a 24/7 line. I left my local branch a voicemail. I did not receive a call back so I went into the branch the next morning. I was told that I had to file a dispute and wait for a technician to come out and verify how much money is in the *** but I would get a provisional credit. This happened last Thursday . It is now Wednesday and I still have no credit on my account. I called customer service and explained that I need my money back because I do not have money now for gas to get to work, for food or to pay my car payment. I was told a technician would not come out solely for my issue and I have to wait at least 10 business days. I requested for it to be expedited and I was told this request would be granted and I would get a provisional credit. I still have nothing. I was then contacted and told that if I dont deposit money by 9/30/24 my account will be closed. I cannot deposit more money as the *** took all the money I had and I am now waiting for Huntington to give me my funds back. The call center agent said that their dispute department should have known that my account would be closed and nothing can prevent the account closure. These are unethical business practices.Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had suspected fraud on our online Huntington Bank account. I called ********************** on 08/27/24 to close my accounts since we were going on vacation overseas and could not monitor our accounts daily. ********************** gave me a hard time closing my accounts but finally did it. We went to a Huntington branch when we got back from vacation to open new accounts on 09/09/24. There was no issue setting up the new accounts, however I have been trying to pay my bills online through Huntingtons Bill *** app ever since. I have followed their requests for extra verification, but as of today, 09/24/24, Huntington will not release our payments in Bill ***. Obviously we are now late paying our bills and Huntington will not offer any support in the form of a letter or email to us explaining why our payments in Bill *** will not be released. Huntingtons suggestion is pay our bills on our creditors website thus opening us up to additional potential fraud. Huntington has not even offered us checks to pay our bills.Business Response
Date: 09/24/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
September 24, 2024
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case # ********
Huntington Case #: 01738181
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ******, which we received on September *******, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank declined my card at 9:52pm for $250 on PlayLive! Online casino. They texted me if this was me using the card because it declined twice. I authorized it was me but it still declined and the card was suspended. I now have $500 missing from my account that I did not spend because they declined it but it still came out of my account! I have had countless issues with Huntington recently, but this is the last straw.Business Response
Date: 09/25/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
September 25, 2024
BETTER BUSINESS BUREAU
**************
*********** 43215
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** R *****, which we received on September
24, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 12, 2024 Huntington National Bank (HNB) verified my **** ***** ******* ****** ******* ****** ***** (******) Savings Account permitting electronic transfers and more.
An electronic Transfer was made and went through using our online HNB banking app where funds were transferred from ****** to HNB.September 20, 2024 attempted to transfer money from ****** to HNB using the same method as before.
September 23, 2024 received an email indicating the transfer was cancelled with no explanation.
September 23, 2024 received a second email stating my ****** account has been suspended for use with my HNB account, again with no explanation.
When I went into the branch I was not able to be given a reason other than I had to provide a cancelled check or a copy of my bank statement from another financial institution.1- I cannot get a cancelled check for a savings account.
2- I should not be required to give a bank statement for verification when my account has already been verified. My FCU can provide verification of funds, and could do a cahier's check but that was not sufficient.
I advised the branch I wanted to file a complaint.I called the number and after speaking with 5 different people could not get a sufficient resolution to the issues at hand.
I spoke with ***** ******* at HNB, Then ******, and ******* who hung up on me, before calling back and speaking with ***, who gave me her supervisor; Lauren, who then gave me her supervisor; *****.No-one could help me get to the bottom of the issue other than "that's what they do", and "I don't work for that department".
***** filed a complaint on my behalf and since there was noone available, due to the time, she sent the complaint forward. I did indicate to ***** I would be filing a complaint with whomever regulates the bank.
The OSPFCU received no request for the transfer, as HNB never sent it. ****** offered a cashier's check-HNB adv 24-48 hrs to clear, knowing I had several pending transactions to overdraw my acct.Business Response
Date: 09/24/2024
**********************
Thank you for contacting The
Huntington National Bank (Huntington).
We are writing in response to the complaint you forwarded to us
regarding ***** ****** which we received on September 24,2024, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you
for making us aware of this matter.
Please be assured that we will contact our customer promptly to
acknowledge the complaint, and upon completion of our review, will provide our
response directly to our customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer
Advocacy Response Team
Huntington National BankInitial Complaint
Date:09/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to open a bank account. There were several banks offering cash to open accounts with them. Huntington was offering the highest of $600 to open an account. I walked into the local branch to verify in person that it was a true offer.
Once verified, I opened my account in person right there. I was to perform certain tasks and I completed them and now it was a waiting game as to when my account was open long enough. When I thought it might be long enough, I went into the branch and inquired. The person behind the counter said it was an online thing and they wouldn't know. Je said not to worry they would probably let me know by email.
I waited longer. When I knew I had to have waited long enough, I called the Hungtington number. I was told that he could not see any such offer at the time I opened my account. To him, the matter was over. It's not over to me and I would like to know if you plan to keep your word. There were many other offers at that time for $300-450. I could have gone somewhere else if I had known you were not going to keep your word.
Business Response
Date: 09/23/2024
The
Huntington National Bank
Customer
Advocacy Team ******
**** *** ****
********* **** *****
September
23, 2024
BETTER
BUSINESS BUREAU
**** ****** ***
******** ** *****
Re:
BBB Case #: ********
Huntington Case #: ********
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding **** **
******, which we received on September 23, 2024, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:09/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did a mobile deposit my. Checks normally clear now they saying it's fraud and they golding my check I can't pay bills or anything they were not helpful very rude kept over talking me. No resolution my employer called them they had no answers every response was I don't know. I tried to screen shot showing my employer said was paid uet Huntington says it's not.Business Response
Date: 09/24/2024
************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *** * ******, which we received on September 20,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:09/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington account never went negative. Got scammed by ***** Fargo for a $785 bad check. Contributed fund in excess of the ***** Fargo Fraud immediately and now Huntington is withholding $493.06 from the accounts and $623.83 for a total of $116.89 despite the funds being approved and processed within Huntingtons own money and having zero access to the fundsCustomer Answer
Date: 09/18/2024
I forgot to mention the fact that Branch Manager ********************* of **********, ******** was helpful and patient and did her best to correct Huntington Corporate misleading information and to try to fix a good account that never went negative and was always overfunded with Huntingtons own money from a linked accountBusiness Response
Date: 09/19/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
September 19, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *****************************, which we received on
September 19, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 09/19/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22304044
I am rejecting this response because: Huntington refuses to accept responsibility for the fraud they created and refuses to work with the BBB and their customers and refuses to protect their customers
Regards,
***************************Customer Answer
Date: 09/19/2024
************************* <**************************>
Attachments
Wed, Sep 18, 4:14 PM (22 hours ago)
to disputeresolution
Branch manager ********************* from Temperance Michigan has been helpful and patient throughout this whole ordeal and doing her best to make things right despite Huntington Corporate misleading information and lack of support
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