Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 341 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank had a promotion for $400.00 after having an open account with them for 90 days with direct deposit. On 5/32/24 I opened a Perks checking account online from there link. I called several times after I opened the account to make sure everything was set up correctly with the promotion. Was constantly told yes after 90 days they would pay out the promotion. I called today because it has been over 90 days and now they are saying that no promotional code was attached to the account so I am not eligible for the $400.00.
Business Response
Date: 09/20/2024
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
September 20, 2024
Better Business Bureau
********************************************************************
Re: BBB Case #: 22296838
Huntington Case #: 01733044
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on September 17, 2024
for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ***** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ***** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 09/20/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *****Initial Complaint
Date:09/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to open an account and the teller (******** ******) counted my money by hand and I told her that was the incorrect amount and she then counted it by hand two more times and still had the incorrect amount ($450 less than I handed her). Becoming so frustrated I proceeded to open the account anyway and hoped to find the remainder cash at home, once I didn't find it I called the bank and left two separate messages. It has been well over a week and I have not gotten a call. I firmly believe my money was miss counted and the bank should have used a money counter. The amount of money I'm missing is a lot to me. I would like them to review the tapes and return my money.Business Response
Date: 09/17/2024
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
September 17, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22296474
Huntington Case #: 01733324
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****,which we received on September 17, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had an RV loan with Huntington National Bank for several months. They are not applying principal and interest according to the amortization schedule. The amount credit to principal varys wildly and has been reduced each month - when the amount credited to principal should be going up slightly each month. Amounts applied to principal thus far are 06/14/24 $387.16, 07/12/24 $246.85, and 08/16/24 $82.86. This does not match the amortization schedule provided.Business Response
Date: 09/17/2024
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
September 17, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22290941
Huntington Case #: 01733284
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** *******,which we received on September 17, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The bank says during the opening of an account that we are not responsible for fraudulent activities. My Daughter and I are on a joint account with the bank. The bank did not inform I or my daughter of any fraudulent activities. We saw nothing on our side of fraudulent deposits going in. As a result the bank froze all assets including my daughters student aid refund check amounting to over 3000. Had we knew of said fraudulent activities we could of provided information pertaining to the matter at hand and re directed her direct deposit elsewhere. The bank seem as though we were the ones at fault and we knew absolutely nothing about it. I would love to speak to someone from headquarters to help me understand why this has happened in this matter. We really didn't get no information at our local branch.Business Response
Date: 09/20/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
September 20, 2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22281883
Huntington Case #: 01733266
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ******, which we received on September 17, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ****** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to ***** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a business loan with Huntington National bank three months ago. Even after I got the approval from the loan manager, two months ago, they are still asking for more documents to verify. Due to this delay, the credit cards and business line of credit I wanted to payoff, are delinquent and cancelled. I am now behind my payments for which my payments are going up and I have been charged late fee and interest. Not only that, my reputation as a minority small business owner as been impacted. I don't understand why the process is still going on after I have been given the approval of my loan. Even then I have provided whatever they have asked, but now it has been unbearable. The process started June 3rd and today is September 10th, I am still submitting documents. I want an audit done on their loan process, so we can find out that there are no discriminatory practices happening in underwriting this loan. I also want them to fulfill their obligation and payoff the creditors that the loan was meant for. Finish the job they have started.Business Response
Date: 09/13/2024
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
*******************
September 13, 2024
Better Business Bureau
***********************
*****************
Re: BBB Case #: 22272105
Huntington Case #: 01730449
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** *** ****** which we received on September 12, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******** *** ****** promptly to acknowledge the complaint, and upon completion of our review, will provide ******** *** ****** response directly to by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:09/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second time this has happened. Huntington bank has taken money out of my account and no one knows wheres it gone to. My account is now $75 overdrawn. Somehow $78 went out of my account and I did not spend the money. My account doesnt show where the money was spent. Im sick of this. And this has been happening ever since Ive gotten my savings account. Its 1:43 in the morning and now I have to try and go to sleep knowing my account is $75 overdrawn and wait for the bank to open up at 6am!! Someone working for the bank is taking money out of my account and being a thief. That is the only explanation! I want my money back and my accounts CLOSED!!!!!!Business Response
Date: 09/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
September 12, 2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22274881
Huntington Case #: 01728049
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ****, which we received on September 12, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ***** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to ***** ***** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a previous employee of Huntington National Bank (HNB) I resigned from my position, my last day was April 19, 2024. After receiving my final paycheck into my HNB account, I wanted to close the account as I no longer needed it. I first went into a branch to close it, but my payment to my line of credit had not cleared yet. Once the payment cleared, I had to leave work early in order to visit a branch for a second time. I asked to withdraw all the funds and close the account. The teller gave me my money and said it would be sent to close. A month later, I realized my account was still open with 1 cent in it. The teller did not give me my full funds, so the account did not close. I am not able to make it to a branch during business hours. I called the contact center for assistance. I was told that they would not send me a check in the mail for my balance since it was "under their threshold." I could either come in to withdraw my 1 cent or they could escheat my funds and close the account. After the call, I had a deposit made to my account so that the funds could be sent to me. Again, I am not able to go into a branch during business hours. I called again asking for a check to be mailed and the account to be closed. I was assured that it was now in the closing process status. After a few more weeks, my account was unchanged. I called again and was told that it was in the set to close process. After another month passed and the account still wasn't closed, I called and asked for a manager. She said that every time I was calling it was pushing the process date out further. She assured me it would be taken care of by August 23rd. This was not the case. I called again and transferred to a different manager who told me it would be closed by September 6th. As of today, September 11, 2024 my account is still open witb a balance. I am appalled that I have been trying to close my account for nearly 5 months and no one will assist me in completing the request.Business Response
Date: 09/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216
September 12, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22272387
Huntington Case #: 01729622
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *****************,which we received on September 12, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington took my money from my business account .I bank with ********************** and my company have to do wires so we pay for the wire when we complete the transactions in the bank .While they had my company sign up so we can do it in the offices .Well i never got everything set up for them they just had me sign a bunch of papers saying we were going to do it online .WE never can get my into the account to complete the training for the wires and they charges me for three months of services i do not used or do not get the training to used to.Me and the training keep reschedule and she didnt show up to give me the 6 digital pin to go into the account .********************** took ****** from me and i did not used the service ans i spoke to a ************************* he was no help he was only trying to helping out with his team members he did not trying to fix the problem with my account .I do not want to speak with him .I needs someone else in a higher department to help .Business Response
Date: 09/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216
September 12, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22272273
Huntington Case #: 01729620
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding Better and *********************** which we received on September 12, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 09/12/2024
I am still waiting on an email from huntington. Thank you !Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I transferred money last night from my account ending in 4157 to my account ending in 6146 I tried to transfer it back to the 4157 and it wouldnt go through so I called. They said they were closing my joint account which is the 6146. so therefore, I had to go to the bank first thing in the morning and pick it up. I went to the bank this morning to withdraw all my money out of all my accounts and my my my $448 transfer automatically disappeared in thin air. These people are trying to rob me because now theyre saying that I have to wait till the 17th for a check to come to my house which that is ********. They should f****** be let me go to the bank and pick it up right now. Theres no reason for this nonsense. The lady at the bank I just talked to 20 minutes ago told me I would see it deposit into my account and I can come back and pick it up and now I cant even log into my f****** accountBusiness Response
Date: 09/11/2024
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
September 11, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22270220
Huntington Case #: 01728984
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****,which we received on September 11, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My debit card and pin was stolen and there are several unauthorized transactions. I immediately reported to the bank and was told I would receive provisional credit within 24 hours that was over a month ago.
I was finally sent the denial and requested documentation of the proof the transactions were authorized and they mailed a paper with some transactions back in February of ******************************************************************************************************** Februarygo figure.
None of that makes sense and isnt possible. Now Im out of over ******* and have answered multiple questions and getting absolutely nowhere!
Business Response
Date: 09/16/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
September 16, 2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22268256
Huntington Case #: 01728817
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding Marshrely ****, which we received on September 11, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact Marshrely **** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to Marshrely **** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 09/23/2024
I would like to close my complaint against Huntington Bank reference number 22268256
Sent from Marshrely **** (**********************************************************************************************************************************************)
Customer Answer
Date: 09/27/2024
The issue isnt resolved at all and theyre are not keeping grit word by having the case reviewed and reaching back out to me, Im disgusted with Huntington and will be pursuing other avenues to help as well as closing my account in the future.
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