Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,043 total complaints in the last 3 years.
- 335 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried on multiple occasions to close my checking account with **********************, due to an out of state move. Multiple phone calls, two overdrafts, and a huge amount of stress later, they still have not closed my account. This has been going on for the last month or so.
Business Response
Date: 07/22/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
July 22, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *****************************, which we received on
July 22, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently noticed that Huntington has withdrawn the outstanding balance I owe from my previous account. Unfortunately, this has caused my bank account to become overdrawn.I kindly request that we arrange a payment plan to settle this balance over time instead of all at once. I did not authorize a full withdrawal, as I intended to resolve the outstanding balance gradually. Due to being laid off twice, I am currently catching up on various payments.** requested them to adjust my account accordingly, and I am more than willing to repay the balance through a manageable payment plan.Business Response
Date: 07/22/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
July 22, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***************************, which we received on July 22,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington National Bank offers a $400 one time credit to your checking account when opening a new account. The qualifications were quoted from the website: "Earn $400 when you open a Perks Checking account and set up and receive a qualifying direct deposit within 90 days of account opening and keep account open for 90 days" The website where I signed up for my checking account was *********************************************************************************
My complaint is not receiving my $400 credit. Huntington Bank "Launched" an investigation in regards to my complaint. I have not received any communication via phone mail or email, they are claiming that the customer advocacy team is who handles these complaints but will not let me speak directly with them. I spoke with a manager at an **** corporate location named ****** Who also would not transfer me to this team, or provide me any sort of solution.
Here are the below case numbers that I have generated. At no point has any representative called,mailed communication, or sent e-mail communication for the results of this promotion that at this point seems very fraudulent, and I'm concerned this is happening to plenty of other consumers beside myself.
CASE #: ********** Date filed 7-6-34 (No communication)CASE #: ********** - Date filed 7-18-24 CASE #: ********** Date filed 7-18-24 - Manager wanted to add more details to an existing case that were not included in the first case.
Ultimately the resolution I want is receiving my $400 one time credit to my checking account as I only signed up for the checking account because of the promotion. I fully intend to prosecute Huntington national Bank for Internet Fraud in the result I do not receive my credit by 7-24-2024.
I have all emails saved and all communication from emails saved in PDF form.
Business Response
Date: 07/18/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216
July 18, 2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re:BBB Case #: 22009222
Huntington Case #: 01690960
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***********************************, which we received on July 18, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 07/18/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22009222
I am rejecting this response because: I already uploaded this documentation. Your website clearly states sign up online for a $400 promotional credit as long as the requirements listed in the disclosures were met. I have met the time of opened account in addition to the direct deposit requirement. This is fraud and will be treated as such legally on my end. Formal complaints in addition have been filed with the **** and ******* for fraudulent advertising.
Regards,
***********************************Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see attachment .It explains my complaint. I didn't upload the police report or texts because I do not have them available and Huntington already received them.
To Whom it may concern:
This is my claim. First, I will say that I have been a customer of ********************** for ** years. I am so terribly disappointed with their lack of care and interest in my business. I was dealing with an acquaintance on ******** regarding purchasing her car. She asked that I put good faith money down to hold it for a week until I could go see it and decide if I wanted the car. I was told the money would be refunded if I decided not to purchase the car. Given my experience with selling things on ********, I felt it a fair request, as so many people inquire, but just do not show up. After sending the $100 to her via *****, she came back and told me her husband wanted another $100 to hold it. Since I knew this girl, I went ahead and sent her another $100. A couple days later, she reached out again and told me that she had some bills to pay and could I send her another $200 and it would come off the purchase price.
At this point the red flags were really going off and I told her, no. I told her that the money was for her to hold until I could get there and that it was not hers to spend. I then asked again for a picture of the car and the vin# so that I could see if it had been in any accidents. Well, the vin# didnt match the picture of the car. The vin belonged to a 2008 white ***** Accord Sedan, and the picture was of a Red 2009 Accord Coupe. I told them I wanted my money back and I got blocked.
Since I knew her personally, as well as her sister and another mutual friend, I made a post on my ********, calling her out for ripping me off. Immediately, her sister contacted me and advised that ********* had been hacked. So, the person I had been dealing with was not *********, it was a hacker. He provided me the email for where to send the money, but I thought it was *********.
I immediately contacted Huntington Bank. I filed a fraud claim. Long story short, Huntington tried to get my money back from *********** but ***** would not release the funds back to Huntington. My claim was closed with a sorry about your luck. I called again and got the claim reopened,and again got denied. This went on a few times. My threats to leave Huntington after 40 years were met with, would you like me to help you close your account?
I went to the ***************************************/**********, ** location and spoke to a man. I basically got told, sorry about your luck and do you want me to help you close your account. I left his office livid and ready to close my account. The branch manager stopped me and asked if she could help. She said if she could do anything she would. Again, I called Huntington and after speaking to a supervisor, she reopened my claim again and advised to get a police report and the texts between my friend/hacker and myself. I went back to the branch and the manager helped me send in my proof. Again, Huntington rejected me.
My complaint is that I didnt realize that ***** was not part of Huntington Bank. It is very deceptive in how it appears. I did not use a Zelle App. I used my Huntington *************** App and the way it appears;it looks very much as if Zelle is Huntingtons own cash app. I had only used it once prior, several years ago to pay for a service I had received.
Additionally, as a 40-year LOYAL customer, I expected that ********************** would at least as a courtesy, offer me a partial refund or some other offer to keep me as a customer. When I spoke to *********** they told me that they would have refunded me as a matter of practice. After all my complaints, I never even received a letter from Huntington to tell me anything regarding my complaint or to even acknowledge it was filed. I feel their usage of Zelle is deceptive and that I am in no way valued as a customer. As a result, I have opened 3 bank accounts with Chase. I plan on switching my money to them, unless Huntington wants to provide some reasonable resolution to keep me as their customer. 40 YEARS SHOULD MEAN SOMETHING.. It doesnt appear to.
I dont know if the BBB can help, but I am at my wits end and finished with Huntington if this isnt resolved. I currently have 3 accounts with **********************, my son also has a couple as does my mother. We will all likely be going elsewhere, as they see how Huntington treats their loyal customers.
With that said,
Thank you for your time.Business Response
Date: 07/23/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
July 23,2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22008371
Huntington Case #: 01690871
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *******************, which we received on July 18, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******************* promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to ******************* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged for a Cash app purchase I did not authorized that I have been sending in complaints and requesting refunds for a year. The bank submitted my complaint other then fraud as I reported 99x. I don't know who the person is, I never authorized the charge, and I keep getting the same letter reply that it was made on this date, this time, but it still doesnt prove I authorize this charge. I never said I did not send this to another person, I never knew the person, and it is my money I want back ASAP. Sending me the cash app receipt does not mean I authorized the charge. I will keep pursuing until I am refunded my money.Business Response
Date: 07/23/2024
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ************, which we received on July 17,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 07/23/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22003296
I am rejecting this response because: This is the 8th time trying to resolve this through the company and BBB and no communication other than saying I wont get my money because Cash app showed you a reciept however it does not prove I sent the money or approved the transaction. I submitted my complaint as fraud and from day 1 you all keep submitting this transaction as everything but. I want my money and I want all response through BBB as this will not be a back door to act as though you will reply as you have no to the other two notices from BBB. I want proof I sent the transaction, approved the transaction, authorized the transaction, and furthermore, know the person I sent the transaction as cash app has no record of me sending this person money on my account other then the fraud charge given. I just want my money and if I got to file a small claims to get it if this does not resolve the issue and matter, then so be it.
Regards,
***********************Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account with ********************** on 07/08/2024 and transferred funds from my chase account. The very next day I found out they put hold on my account and held funds in my bank account. I cannot access my fund in any way. They have been telling me they are in process of closing my account and I cannot access my fund. It has been more than 8 business days and they tell new thing every time I call. I need them to return my funds ASAP i don't care if they close my account or not.Business Response
Date: 07/19/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
July 19, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: 22002215
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding Wasat *****, which we received on July 17, 2024,
for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was advised by Huntington Bank to open a DBA business service to start my new business. I went and got all the forms filled them out and filed with the State of Illinois, Came back to Huntington bank to open the business account and deposited my first check for 16,000.00 dollars into the account as they told me the account was good to go. The next day Huntington froze not only the business account but my personal account as well. They said that I need a letter from the issuer of the check to validate it being official. I got a letter from the Vice President of the company to solidify the check and than they said I they needed Article of Corporations paper, I went and did that, they cashed my check and have not let me open the account nor have they gave me the monies due to me. I wonder was this all because I am an a Black American. They almost put me out of business before I could get started. They called me a liar, disrespected my character, this bank is not good for minorities.... I was trying to grow with a bank in my community, I can't imagine this happening with other banks, I ended up opening another bank account, but this bank needs to get this corrected.....Business Response
Date: 07/17/2024
*******************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** *****, which we received on
July 17, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent in a payoff check weeks ago to the info they have listed and they have not applied it to the loan. I called and they had to start an investigation.Business Response
Date: 07/10/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
July 10, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***************************, which we received on
July 10, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/20/2024 I received an alert that my account was charged a $25.00 Fee. I called the bank immediately who acknowledged the fee and stated my checking account was changed. Changed without ANY consent from myself. I ended up having to wait several days until a manager came in to reverse the fraudulent charge.
It is now 7/8/2024, I have requested in writing multiple times a detailed log of who and when this employee not only accessed but changed by account without my permission as this is a risk of identity fraud . I requested it first from the customer advocate Mrs. ******** She then passed me off to a Mrs. ******** who continues to not only ignore my concerns but also has delayed divulging ANY information into their employees accessing accounts without reason while also changing them without customer consent. She continues to state "Your concern remains under review"...
Meanwhile I already received an email from ******************* legitimately stating my account was changed to a different type and that she could not find a single signature of mine, anywhere--Well, that would be because I didn't authorize it...
So here we can see the game that is being played--Under review for an event that occurred 18 days ago in which a customer advocate already stated the issue. Common sense tells you they know exactly what took place and now are trying to cover it up or they hope I just go away ...I will not play anymore games.
I am actually in process of having Huntington served for this lack and delay is a very concerning and dangerous scenario. I would strongly encourage anyone else who is dealing with this abuse reach out the ************************************ as this is unacceptable. We pay their bills and do not have to put up with this. I will upload the emails here in the near future
Business Response
Date: 07/08/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
July 8, 2024
Better Business Bureau
***************
*****************
Re: BBB Case #: 21957245
Huntington Case #: 01678933
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding *****************, which we received on July 8, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***************** promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to ***************** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 07/08/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21957245
I am rejecting this response because:Please see Attached emails. No resolution has taken place. 18 days and yet Hunting continues to find reasons to hide the information pertaining to my information being breached, accessed and changed by their staff without my permission. This is one bug cover up and I want all current and potential customers to find out about how they are at risk.
Initial Complaint
Date:07/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an account for my LLC, ************************** I am noticing a monthly bank statement for $5. I was not informed about why I am charged this $5 statement monthlyBusiness Response
Date: 07/10/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
July 10,2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 219541131
Huntington Case #: 01683506
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****************************** of ************************* LLC, which we received on July 8, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ************************* LLC promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ************************* LLC by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.