Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,043 total complaints in the last 3 years.
- 335 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mobile deposit made in February 2022 for check from ******* Acura. Huntington placed deposit hold onto account. **** told me my name was not on the check which is incorrect. I provided front and back copy of check that clearly states my name. I want funds released with applicable interest. **************** and local branch have not been helpful in resolving issue.
Business Response
Date: 07/31/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
July 31,2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22062186
Huntington Case #: 01699122
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *****************************, which we received on July 30,2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***************************** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to ***************************** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 07/31/2024
Dear BBB -
Attached is the email I received from ******* Start at Huntington National Bank. I called Huntington on 7/27/24 about a notification I received about a dormant account. I only used this account for freelance work as I wanted to keep a separate account from my main source of income. I no longer work in consulting so I did not have a need for this checking account Nonetheless, I forgot it was open. Upon logging into the Huntington website I noticed a deposit hold from two years ago. The representative informed me the hold was due to me depositing a check that did not have my name on it. I told her she was incorrect, and that I have a copy of the check which was equity for turning in my lease early during the pandemic. The check clearly has my name listed as a payee. She instructed me to visit my local branch to have the hold removed.
When I walked into the branch I spoke to someone at the counter that said they will research and get back with me by end-of-day. Since I had not received a phone call from Huntington, I called them approximately 4:50pm on 7/29. ******* answered my call and was condescending. He treated me as if I am some criminal with a fake check. He kept saying I ignored a letter that was sent to me in the mail about this deposit in 2022. The first few months in February 2022 I was traveling a lot to ******** assisting taking care of elderly family that have since passed away. Keep in mind at that time we were still in a pandemic. I do not recall receiving anything from Huntington about this and I was in another part of the country. Again, this is an account I rarely used so it would not have been on my radar.
I do not feel like I need to jump through all of these hoops for $2,000. This is insane since the check is properly endorsed. The dealership will not re-issue the check because Huntington has received the funds and has kept them for two years without my knowledge. Huntington National Bank is a terrible organization. When this is resolved, I will be closing my account. This is not the way to treat any customer.
Customer Answer
Date: 07/31/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22062186
I am rejecting this response because:
I need more information about how Huntington plans to resolve this issue aside from an ambiguous email reply.
Regards,
*****************************Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Huntington Bank to place a stop payment on two transactions. Both transactions ended up pending on my account. I called in to their customer service department and was told that the transactions were only pending transactions and that they would not be processed and posted the transaction did not post but the other did for $151.23. I called again and on three separate occasions, I was told that the charge was for things that were incorrect that I had no idea what they were so I was advised that I had to follow to speak to get my money back. I did that I was told I was receiving email about this and never received an email about, its been over a week and Huntington has refused to give me my money back. I placed the stop payment on the account and the charge should have never been allowed to process in the first place. No one can explain to me why I now have to jump through hoops and follow dispute to get my money back when the error is on Huntington I would like my money back and then I would like to close the account .Business Response
Date: 07/30/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
July 30, 2024
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: Review ID # ********
Huntington Case #: 01698455
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *********************, which we received on July 30, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been client of the bank since early 70's.
On May 24,2024 I received certified letters from the bank informing me of the decision to end our relationship and close all accounts , more than a quarter million dollars in various accounts and ***********************, within a month.
Reasons : (1)- " Per account agreement , bank can close any account any time, for any reason, with or without notice to client " , Which I don't dispute; and (2)- " For exceeding our risk tolerance ".
As a law abiding citizen with no criminal record not even traffic violation, with outstanding credit rating, no mortgage of any kind, always current on paying 100% monthly bills, including credit cards and current with IRS filing, I was shocked how I can be a risk to the bank for taking such a drastic measure.
Intent to find out, on May 24, with my wife went to ******************* branch, where we do our banking. The bank officer could not help, so upon my request he called ************************ in corporate office. I requested to make an appointment with a bank official for some answer only to be told that in corporate office they do not meet with clients .
Subsequently on June 6, 2024 I received a letter from *************************** ( copy attached ), offering help and giving her direct phone ************** ). Intent on getting some answer, I called her at least 5 times, unable to get hold of her, I left my phone number and requested a call back.
To date I have not heard from her. This indicates a lack of respect and courtesy for the clients and above all lack of professionalism.
I believe some one should explain the nature of the risk , and if there is none, a formal apology.
Business Response
Date: 07/31/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216
July 31, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22059324
Huntington Case #: 01699075
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***********************************, which we received on July 31, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 08/02/2024
From: '***********************' via Dispute Resolution - Shared Inbox <********************************************************>
Date: Thu, Aug 1, 2024 at 11:53 AM
Subject: Dispute ID : ********
To: ******************************************************** <********************************************************>
THIS is to inform you that after BBB submitted my dispute to Huntington Bank , I received a telephone call from a representative in ************************* yesterday July 31, 24. Conversation was very short because he repeated exactly what was written in 3 letters of May 22,24 and one letter of June 6,24, that is: exceeding risk tolerance and according to our agreement we decided to end our relationship without being obligated to explain the risk. The only thing he added, and I quote, decision was made internally . At the end he apologized for *************************** not responding to my numerous telephone calls.
I, therefore, request answer to the following:
Bank to explain how I am a risk so that all the savings and checking accounts should be closed within one month but not to close the $100,000.00 CD? When I went to the branch office, I was told I can cash the CD at maturity date October 14,2024.?
Is it not possible that the data and informations used by the bank to reach their decision were flawed, inaccurate or incorrect, WHICH IF REVIEWED WITH ME COULD POSSIBLY BE RESOLVED?
By keeping me in the dark wouldnt I be a possible risk to other institutions?
By not being transparent, isnt bank doing a disservice to other financial institutions?
Sincerely yours;
***********************************Initial Complaint
Date:07/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the last two weeks I have experienced numerous problems with my Huntington account. Every month I have bills pay through this account successfully. However, I was notified by Huntington that when the bills went to process that there was an error in the system and unfortunately they did not process so then I was made aware by Huntington that my account will be debited to the tune of over $6000. This is extremely disheartening especially during times of financial uncertainty that most people are experiencing right now. If there was an issue processing the payment, this financial institution was obligated to make me aware of that at the time and not try to back debit my account for such an amount. The issue isnt the coverage of my bills as Ive stated they are successfully paid from the same account every month. My issue here is that this financial institution failed to make me aware of the issues that they were facing as a consumer in doing so it has caused me to take a financial loss. Not only have I taken a financial loss but this issue still has not been resolved as my account is still being debited for past bills. When speaking with customer service, no one has been able to rectify this issue, or assured me that this will not occur again. I have account notification set up as well as transaction alerts to ensure I know what is going on with my finances at all times. As a consumer, I have the right to be made aware of things that directly impact my account via a financial institution. Ive allowed time for Huntington to rectify this matter however, this issue is persisting. Please assist me in having this issue rectified as soon as possible.Business Response
Date: 07/30/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216
July 30, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22053110
Huntington Case #: 01699027
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *******************,which we received on July 30, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankInitial Complaint
Date:07/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took an HELOC (Home Equity Line of Credit) with Huntington Bank. I pulled ****** out of that Line of Credit, and I deposited a check into another account. That check was not signed properly, and the bank returned the funds to Huntington (this was confirmed by a branch manager). After reporting to them that the funds still showed as missing from my Huntington account, ********************** said they had escalated the issue, and the funds should return a few days later. More than a month passed and they still have no answer for how $****** is tied up in what they are calling limbo. It has been almost three months since this check was returned and Huntington has still not resolved the issue. Im being charged interest and am basically being forced to make a payment that is not even my real balance to prevent damage to my credit. I spoke with an assistant vice president named ************************* who was very rude to me. She refused to listen and answer my questions and outright refused to get me her leaderships information so I could speak with them, help or do anything other than escalate on the phone with customer service. What good is an assistant vice president who cant do anything but call customer service? You could have three more associates in the building actually helping people for what you pay an Assistnat VP. 3 months, $******, stuck in LIMBO and an assistant vice president who refuses to assist.Business Response
Date: 07/30/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216
July 30, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22050493
Huntington Case #: 01697036
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *********************,which we received on July 30, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank reversed $482.90 from my account stating the merchants would not allow a refund. I contacted both parties asking for a refund. All parties agreed and provided me with emails stating this. Huntington bank stated they needed these proofs in order to refund d my account. I have tried several times via email and phone call to get this credited back to my account and am in danger of overdrafts and getting behind on bills.Business Response
Date: 07/31/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
July 31,2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22048435
Huntington Case #: 01696771
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** Bird, which we received on July 26,2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******** Bird promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to ******** Bird by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 08/01/2024
The bank refuses to put refu d back on my account. Both parties have agreed to a refund.
Customer Answer
Date: 08/01/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22048435
I am rejecting this response because:I am due a refund. I was wrongfully deducted alot of money from my account without the proper research by my bank. I executed the leg work and contacted the parties and asked for a proof of refund approval. Both agreed. See images. My old debit card since then has been turned off.
Regards,
******** BirdCustomer Answer
Date: 08/02/2024
******** Bird <*********************>
Attachments
Thu, Aug 1, 1:09 PM (20 hours ago)
to ********************************************************
To whom it may concern,
I have tried for weeks to get a refund for the reversal from carddisputes@hu tington.com.
I have since there last communication have contacted Hotels.com and the hotel manager requesting a refund. They both have agreed but informed me they could not apply the funds to a closed card. Original payment method.
I have provided documented emails from both parties providing evidence to back my claim. I ask that you please refund the amount taken ASAP please.
Sincerely,
******** BirdInitial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is for Huntingtons refusal to pay the $600 bonus I was to receive for opening a new Platinum Checking and Savings account. I opened said accounts on January 24th and January 26th of this year with the stipulation that I deposit $25K, maintain a balance of at least $25K and make deposits during the 90 period of the offer. Huntington's {now former} employee, *********************, at the branch location at ****************, informed me that I could split the deposit between my new checking and savings account as long as it was a $25K deposit. I asked SPECIFICALLY if I would still receive the bonus, and her reply was absolutely. Now Im being told that because I didnt deposit the full $25K into Checking, but split it between the accounts, Im not eligible for the bonus.First of all, who keeps $25,000 in their checking account unless it is a business account? Second and most important, I did EXACTLY as I was instructed by a Huntington employee! Confirmation of that can be confirmed by checking the history of my accounts.Is this a typical Huntington business practice? Why am I being penalized for a mistake on Huntingtons part? I find this situation absurd to say the least and unethical at best. I have already spoken to several of Huntingtons customer service reps who have nothing to say but sorry, so I chose to go this route.Business Response
Date: 07/26/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
July 26,2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22042336
Huntington Case #: 01695737
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***************************, which we received on July 25, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact *************************** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to *************************** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sat 6.29.2024, I opened a checking account at a local ********************** branch in **********. I wrote a check for $1000 to deposit into my new account. The check I wrote was from my primary credit union also based in ****. My credit score is >800. I have $0 debt. I have 2 homes/2 addresses. My primary residence is in **. My second home is in ****. The application was ACCEPTED. The branch manager helped me set-up the online banking and Zelle. Monday 7.1, I checked the online account; $0 had been deposited. Tuesday 7.2.2024, I couldn't access the online account. I checked my primary credit union account. The check had posted. I called Huntington. No money was in the account. The branch was clueless. I called the *****#. My account was flagged for potential fraud. They closed it. No one called me to talk about this. They didn't 'reject,' or cancel the deposit, or stop my check from posting. I asked about my $1000. It wasn't completely processed so they couldn't do anything about it. The check posted thru my credit union so they couldn't 'stop payment'. I called Huntington on Friday 7.5. The woman I spoke with said they would send me a check in 10 business days from 7.5.2024. Today 7.24.2024, I received a letter stating they closed the account and any funds due would be attached. The letter was dated 7.15; post marked 7.22.2024. No check was included. I called Huntington 7.24. The person stated it could take an estimated 30-days from 7.5 for a check to be cut. This is not Huntington's money. This is my money. I want it back. No good reason for the account to be closed. I shouldn't have to wait 30 days+ to get my money back. The application shouldn't have been accepted if it didn't meet policy. The check shouldn't have been accepted when the account closed. I want my money back now. Huntington has a HORRIBLE reputation. Now I know why. I want a phone call. I want a person with access to tell me a check# for $1000 and when it will arrive.Business Response
Date: 07/26/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
July 26, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** Fate, which we received on July 25, 2024,
for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon visiting a bank branch to make a deposit, I was encouraged to open up a promotional checking account in order to receive the $400 bonus, I asked the employee if I qualified since Ive been a member of this bank for years and have 2 other accounts. He assured me that I qualified as long as I had direct deposit as well as a couple other requirements that I met. Six months later I called to see where my bonus was and I was told that I never qualified for the promotion since I already had an account. This was predatory banking as Im sure the branch representative knew full well that I not qualify, but had hoped to gain some financial advantage from having me open an additional account. I called customer service and was given a complaint reference number but I have little confidence that this will be resolved.Business Response
Date: 07/24/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216
July 24, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22033026
Huntington Case #: 01694196
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ************,which we received on July 24, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested my refund check 2 previous times within a month span. When I called the third I was informed that no data or request was ever submitted. 2 months has went by. This is ridiculous. Unfortunately although we hit 1 for English we are connected to someone who can barley speak English and still have a language barrier so I did not catch the name of the employees. I'm not even sure what to do about this other than complain because I am SO FRUSTRATED.Business Response
Date: 07/23/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216
July 23, 2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re:BBB Case #: 22030165
Huntington Case #: 01694205
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *******************,which we received on July 23, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 07/30/2024
This matter has been resolved very promptly. I was not given reason as i was told it would be handled internally. However, my needs were taken care of the same day as the report. I appreciate your help with this case. My problem has been resolved.
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
*******************
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