Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,043 total complaints in the last 3 years.
- 335 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My father passed away several years ago, and left his small ira to his four children. My three siblings have all recieved their inheritance years ago, but i have not.
When I've called over the years, I was told i'd need to come to his local branch in New Castle, Pa to get my monies. I live in New Hampshire, so traveling there would consume most of the inheritance.
In July, I recieved a letter stating that the money would be turned over to the states unclaimed funds unless I cashed it out before August 1st.
After numerous phone calls, I provided all the documents they ask on August 5th. I recieved an email from *****... August 14th stating the IRA Dept was working on it, but they won't respond to emails and phone messages since.
Long and short is, I've been trying to get my inheritance for over two months now, and I think thats an excessive time. I also think Huntington let me know what the delay is, and at least say when they think they can complete it.
Business Response
Date: 09/15/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
September
15, 2023
BETTER
BUSINESS BUREAU
1169
DUBLIN RD.
COLUMBUS
OH 43215
Re:
BBB Case #: 20606547
Huntington Case #: 01510602
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding **** ****,
which we received on September 15, 2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington Credit Card services decided against a charge that I insist was not valid. I did not get the item in the transaction, in addition to it being a higher price than what I had added to the cart.Business Response
Date: 09/14/2023
The Huntington
National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
09/13/2023
BETTER BUSINESS
BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB
Case #: 20571253
Huntington Case #: 01507070
Dear *********
**********:
Thank you for
contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ****** *******,
which we received on
September 8,
2023, for review.
Please accept this
correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we
will contact ****** ******* promptly to acknowledge the complaint,
and upon completion of our review, will provide our
response directly to ****** ******* by telephone and/or written
communication.
If you have any
questions, or need further assistance, you’re welcome to contact us at your
first convenience.
Sincerely,
The Customer
Advocacy Team
Huntington
National BankInitial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 26th 2023- I spent $800 on concert tickets using my debit card that I never received. I disputed it with my bank (Huntington) and they credited me the money back. August 30th 2023- I had a reverse credit transaction go through of $800. I called them and they told me there’s nothing further I could do. They found no type of fraud but there was. They gave me no warning of thisBusiness Response
Date: 09/11/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
September 11, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID # 20569873
Huntington Case # 01506907
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ****** ******, which we received on
September 8, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankInitial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to bring to your attention a matter of utmost concern regarding a breach of my privacy and the security of my personal information held by Huntington Bank. As a loyal customer of Huntington Bank, I am deeply troubled by this incident and request immediate action to address the situation.
On Friday, September 1, 2023 I discovered that my personal information, including but not limited to my transaction history, dates I frequented the bank, and private conversations with the bank manager, have been shared without my authorization. This breach has caused significant distress and raised serious concerns about the security measures in place at your institution.
I would like to outline the following details regarding the privacy breach:I was at Huntington Bank – Lake Orion, on August 21, 2023 to make a deposit to my account. After making the deposit, I had a short conversation with the bank manager present on that day. Details of this visit to your bank and the conversation were released by at least one of your employees to another customer with whom I have a current legal matter. To compound matters, the details of this conversation were embellished and inaccurate.
I have not provided permission to anyone to disclose the dates and times that I frequent that bank or the details of my private business conversations with employees at Huntington Bank.
I am deeply concerned about the potential consequences of this breach, including damage to my financial well-being and personal safety when frequenting the bank.
I am requesting a thorough investigation into the breach to determine how my personal information was compromised and how private information was given to people outside of the bank.After being a customer of your bank for nearly a decade, I would like a prompt response to this breach, and I am requesting that you keep me informed about the progress of the investigation and any actions taken to mitigate the breach.
Business Response
Date: 09/07/2023
The
Huntington National Bank
Customer Advocacy Team
EA1W02
P.O. Box 1558
Columbus, Ohio 43216
9/7/2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #:20559070
Huntington Case #:01504146
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding **** *******,
which we received on September 6, 2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Response Team
Huntington
National BankCustomer Answer
Date: 09/12/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20559070
I am rejecting this response because:
I have not heard from the bank after filing my complaint. I would have expected a follow up response to the privacy breech.
Regards,
**** *******Initial Complaint
Date:08/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Husqvarna changed banks from Wells Fargo to Huntington Bank. I applied to Huntington Bank but they are requesting my private social security number. Since I am a corporation, I gave my federal tax ID number but they still request my private social security number which I refuse to give since I am a corporation and 100% veteran owned. I am in good standing with all of Carolina Lawn Equipment’s Inc. current creditors.
I have provided Huntington Bank my account numbers to Kawasaki, RBI, Rotary which I am in good standing and will gladly provide more credit information if needed but NOT my private social security number.Business Response
Date: 08/31/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
August 31, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID # 20547252
Huntington Case # 01502517
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding Carolina Lawn Equipment Inc. which
we received on August 31, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 09/18/2023
From: '***** *****' via Dispute Resolution - Shared Inbox <[email protected]>
Date: Fri, Sep 15, 2023 at 8:15 AM
Subject: Re: complaint #20547252.
To: Better Business Bureau <[email protected]>
In reference to above subject and your reply, Huntington Bank has verbally contacted me via telephone. The conversation was brief where Huntington Bank will not change their decision to request my personal social security number for the corporation.
I have also sent my complaint to SC senator Tim Scott hoping banks not to obtain personal information for corporate accounts. A corporation is a separate entity. I am sure if I were a large corporation, Banks would not request personal social security numbers of large corporate presidents. This is discrimination against small corporations.
Carolina Lawn Equipment
**** ***** ***
******** ** *****
Phone: ###-###-####
Fax: ###-###-####
****************Initial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HUNTINGTON IS REFUSING TO CANCEL THIS AUTO DEBIT FROM MY CHECKING ACCOUNT ENDING IN 9010
08/28/2023
PORTFOLIO RECOVERY ASS NORFOLK VA ****************
Debit Card
-$10.00
pendingBusiness Response
Date: 08/31/2023
The Huntington
National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
08/30/2023
BETTER BUSINESS
BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB
Case #: 20534902
Huntington Case #: 01501260
Dear *********
**********:
Thank you for
contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding **** *******,
which we received on
August 29,
2023, for review.
Please accept this
correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we
will contact **** ******* promptly to acknowledge the complaint, and
upon completion of our review, will provide our
response directly to **** ******* by telephone and/or written
communication.
If you have any
questions, or need further assistance, you’re welcome to contact us at your
first convenience.
Sincerely,
The Customer
Advocacy Team
Huntington
National BankCustomer Answer
Date: 08/31/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20534902
I am rejecting this response because: CANCEL THE AUTO DEBIT
Regards,
**** *******Initial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 07-11-2023 I drove to giant eagle we’re the atm for Huntington Bank is located. At between 8:00am-10:00am I’m a mailman and I was leaving for route I decided to deposit 1500 cash into the atm Machine. However I was trying to rush to count out the money. The Machine all of a sudden sent a clow up to put money in I put money in never got a receipt. I immediately called down to Poland Huntington they said that the machine in giant eagle is run by brinks. They have nothing to do with it. I told them what happened. None the less Huntington took 1500 back out said I didn’t deposit it. I filed a police report 23p004179 with Poland township police. My kids have no school clothes. Food etcBusiness Response
Date: 08/31/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, OH 43216
August 31, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 20531065
Huntington Case #: 01495831
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** M ******, which we received on August 30,
2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother had an auto loan with Huntington. She was sick and I was helping her with bills. I inadvertently made an extra payment on her account not realizing she had it autowithdrawn from her account. My mother later passed away.
They sent a refund check for the overpayment, but I was told by the bank it needed to be made out to her estate and addressed as such. I sent them all required documentation (death certificate, proof that I was the administratrix of the estate, etc.). They sent another check, again not made out to her estate.
I have contacted them approximately 10 times via email to have this resolved. Most of the time I get no response. I am sure my mother isn't the first person to ever die, so I am not sure why they can't figure out how to make out a proper check.
My mother died in February. It's nearly September and I am still trying to resolve this issue.Business Response
Date: 08/24/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
August 24, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID # 20516693
Huntington Case # 01498077
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ********* *****, which we received
on August 24, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 09/12/2023
On Mon, Sep 11, 2023 at 4:20 PM <[email protected]> wrote:
I wanted to update you that the company finally resolved my issue with your prompting. You can consider this matter closed and me satisfied with the result. Complaint 20516693
Sent from ********* ***** (*********************)Initial Complaint
Date:08/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BBB transcribed from handwritten letter from consumer:
Gentlemen,
I am a disabled U.S. Army veteran confined to a wheelchair. I purchased a cashier’s check in the amount of $46,000.00 made payable to T-Rowe Price mutual funds.
T-Rowe Price rejected my application.
The check was returned to my old address. I have been unable to get a refund without the check. T-Rowe Price told me that they did not cash the check.
Any help that you can give me will be greatly appreciated. The check was purchased on 04/21/23 The check # 201645224.
I hope this can be resolved by telephone due to my mobility problems.
Sincerely yours,
****** H *******
P.S. My cashier’s check was purchased 4 months. I had nothing to do with the latest developments at the bank. There is a conspiracy to confiscate my money.Business Response
Date: 08/24/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
August 24, 2023
Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: 20510747
Huntington Case #: 01493499
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** *******, which we received on August 24, 2023 for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ****** ******* promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ****** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Huntington to close my account in July. The person on the phone could not do so (they won't mail a check unless it's small) and told me to go to a branch. I did on 7/20/23, and I thought my account was closed. Then I received a statement on 8/22/23 showing a monthly fee. I called again on 8/22, and I was told the bank never closed the account, and the person on the phone told me they could not close it on 8/22 and I would need to call back the next day to close it--but they could remove the fee. I expressed I was not able to call back. All I want is for the account to be closed, and to not have to keep calling or visiting the bank to accomplish that.Business Response
Date: 08/23/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, OH 43216
August 23, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 20508099
Huntington Case #: 01496733
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* A ******, which we received on August 23,
2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 08/28/2023
Better Business Bureau:
I accept the business's response to resolve this complaint, apparently, though their response was to not handle the matter but have me talk to them again (and spend even MORE time on this), which was exactly NOT what I wanted. So, still poor customer service, but the account should now be closed.Regards,
******* ******
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