Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,043 total complaints in the last 3 years.
- 335 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a payment for a new boat loan they cashed my check on July 5th but did not credit my account. I have called in at least 10 times trying to get the payment applied. I also made a payment by phone and i still got a late fee applied to my account. after a month they sent me a check for $600 from their mistake. i want the interest i was charged and also the late fee removed. I also expect a phone call from upper management so I can share my experience with them.
Business Response
Date: 08/15/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
August 15, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID # 20466224
Huntington Case # 01488416
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ******* *****, which we received on
August 15, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankInitial Complaint
Date:08/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have filed for a P.L.O.C 3 times. June 23, July 23, and in Aug 23. All 3 times I specifically asked if there was a minimum credit score needed and I was told NO. I was turned down for the Third time and keep calling back till I spoke with a "real person" to get some clarification and was told that my credit score had to be a Minimum of 670 and that the requirement was put in place back in 2021. I ASKED ALL 3 TIMES ABOUT A MINIMUM CREDIT SCORE AND THEY SAID NO MINIMUM CREDIT SCORE.
Now my credit has been hit 3 times for a loan application that I would have NEVER FILED FOR if they had been honest and answered my question upfront!
I want these hard inquiries removed from my credit report.Business Response
Date: 08/15/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, OH 43216
August 15, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 20466002
Huntington Case #: 01491852
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** *******, which we received on August 15,
2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At the end of March 2023 I received two letters concerning delinquent 2022 property taxes.
The first was from Keystone for City Tax 2022
second was from Jordan Collection Agency for school tax 2022.
These property taxes were collected at my closing by Huntington bank
On 3/20 I spoke with Sean at Huntington who confirmed that the 2022 property taxes had not been paid (Huntington had put the wrong parcel number on the check)
On 3/30 the money was taken out of my escrow account, including the late fee of 65.99.
Luther in the Huntington Tax Dept said this was from a reassessment or additional assessment on property in 2022 *but that they were paying school tax late fees*.My property value from 2022 to 2033 have not changed nor has any additional assessment
The parcel number clerical error was corrected and the school and borough taxes paid.
On June 1 My escrow account was credited with the funds and some late fees were reimbursed BUT not the 65.99
July 10th Notice that escrow monthly payment had changed due to a 63.18 deficiency of funds.7/10 Spoke to Huntington Escrow who tried to tell me that 63.18 deficiency in the escrow was due to closing paperwork not specified as a line item that two months cushion required by law was not collected. (Seriously?)
7/10 Tiara in the Huntington tax department went through all drafts and credits on the account with me and confirmed that 65.99 was a penalty on the late city taxes that had not been credited. Said it would be 5 days for it to be processed.
on 7/28 I called back because it had NOT been credited and Tiara again who informed me that it would take two weeks to show up on escrow data on my account.
as of 8/12 the 65.99 STILL not been credited to my account.
I realize that in the grand scheme of things this is small change BUT for me, every penny counts and if they are pulling this on me they are surely doing the same to others.Business Response
Date: 08/16/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
August 16, 2023
Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: 20461175
Huntington Case #: 01490534
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** *********, which we received on August 12, 2023,
for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact Ms. ********* promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to Ms. ********* by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Priority Response Team
Huntington National BankCustomer Answer
Date: 08/24/2023
Better Business Bureau:Thank you for assisting me in handling this issue. I received an email copied below from Huntington acknowledging the fee discrepancy and running an escrow analysis as requested. Please note that I have no way of knowing there was a credit on July 27, 2023 since it hasn't been posted on my online account.
Agatha *******-*** 5:30?PM (1 hour ago)
Good afternoon Ms. *********,
Thank you for your below email. I do see the $65.99 credited back to your escrow on July 27, 2023. I will request a new escrow analysis to be completed.
Once the final review and letter is completed, you will receive a copy. I will keep you updated.
Thank you,
***** *******-***
Customer Advocacy Response Specialist III
Phone: ###-###-####
Fax: ###-###-####
Agatha.*******-***@Huntington.com
The Huntington National Bank
huntington.com
Regards,
****** *********Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 21st, 2023 my savings account was overdrawn (by mistake). I didn't receive the notice of this until Saturday the 22nd.
To my understanding, Huntington customers have until the end of the following business day to correct any overdraws. So on Monday the 24th I deposited $245 into my checking account. Yes, technically it was my checking and *not* my savings. But that's another thing about Huntington bank- my checking and savings accounts are interconnected.
This should have put my account back into the green by their deadline. And yet, I was charged two overdraft fees of $15 each. I never should have been charged those fees so I called this afternoon (8/10) to dispute the fees.
When I called I had to explain the 24 hour grace policy to both Huntington employees that I spoke with but especially the second one.The second woman who I spoke with (supposedly a specialist) seemed very confused. Anytime I tried to explain she would just talk circles around me and say that she couldn't see the fees on her end. I explained that the fees are in my savings account and she tried to tell me that Huntington doesn't put any fees like that on their savings accounts. I was staring at the fee as she spoke (via online banking) and I even refreshed the page a couple of times. At the end I Just gave up because it wasn't worth talking in circles but I shouldn't have been hit with those fees, because I did everything I could to avoid them.
Now I really need my money back.
Business Response
Date: 08/15/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, OH 43216
August 14, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 20453336
Huntington Case #: 01489606
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** E ******, which we received on August 11,
2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a total of 8 fraudulent checks used to withdraw money from my account, in addition to 1 fraudulent debit. All of the checks/debits were in the same amount but the name of the business was different than my actual business and the signature did not match my actual signature. The total amount stolen from my account was $1,800.72. When I noticed the fraudulent activity, I immediately notified Huntington, froze the account, and later closed the account. I went into my local branch in Orland Park, Illinois and spoke with the branch manager. I filled out and signed an affidavit in April of 2023. I also filed a police report on August 6, 2023 at the Frankfort Police Department. After filling out the affidavit at Huntington bank back in April 2023, I received an email on May 2, 2023 from ****** ******* stating: "Huntington has determined that we were not provided notice of unauthorized forged item(s) within 30 days after your statement(s) was made available to you as required by the Rules and Regulations that govern your accounts with us; therefore, Huntington now considers this matter closed and any further dispute related to this transaction should be directed to the third party." My Huntington case number is: 01416322. I responded to the email from ****** ******* on August 5, 2023 asking to be reimbursed for the money fraudulently taken from my account and was contacted by ******* D ******** (Customer Advocacy Team) via phone on August 8, 2023 saying Huntington stands by their decision and there is nothing more they can do to help me. Huntington and the other banking institution(s) who processed these fraudulent checks should have a) noticed that the business name on the check was not the business name registered to my Business Checking Account at Huntington, b) noticed the signature did not match my signature on file for my Business Checking Account at Huntington, and c) noticed the check numbers skipped from the legitimate checks I was using for my business.Business Response
Date: 08/14/2023
The Huntington National Bank
Customer Advocacy Team- EA1W02
PO Box 1558
Columbus, OH 43216
August 14, 2023
Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: 20444146
Huntington Case #: 01487986
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** *******, which we received on August 10, 2023, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ****** ******* promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ****** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankInitial Complaint
Date:08/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone hacked my Google account and spent $380.39 on a game. Because I have spent money on a game before and they sent a text verifying it was me they are now saying the charge is valid. Even though it's a totally different game. I even went and filed a police report but the still will not give me my money back. I have been fighting them on this over a month now. So I am done. I'm just going to close my account and blast the with negative reviews every where I can.Business Response
Date: 08/08/2023
The
Huntington National Bank
Customer Advocacy Team
EA1W02
P.O. Box 1558
Columbus, Ohio 43216
8/8/2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #:20433531
Huntington Case #:01485711
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ******
******, which we received on August 8. 2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Response Team
Huntington
National BankCustomer Answer
Date: 08/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ******Initial Complaint
Date:08/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told to make a payment by July 26th 2023 for my auto loan and my account would not be charged off for late payment. My car was in a total loss and I have been going back and forth with my GAP company trying to get this paid, which Huntington knows about. I made a payment on July 21st 2023, but on July 31st they charged my account off anyways and on my credit report it says “charged off as bad debt profit and loss-write off” . This is not right and I was mislead by this company and my account should not have been charged off let alone have that kind of reason on my account knowing that they had a gap payment coming. They also just cashed 2 checks from my refunds after July 21st that I have proof of from the dealership that totaled to another $2,000. Leaving my balance to around $3,000. They still charged off my account with over $5,000 of bad debt. This needs to be resolved and fast.Business Response
Date: 08/08/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, OH 43216
August 8, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 20428125
Huntington Case #: 01487400
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *********** *******, which we received on August 8,
2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 08/18/2023
From: *********** ******* <*************@gmail.com>
Date: Thu, Aug 17, 2023 at 8:16 AM
Subject: 20428125 response
To: <[email protected]>, <[email protected]>
Hello, I have received communication from Huntington bank over the phone. So far what was discussed is my account charge off was reversed and one of my checks was found. They still have not found one of my checks for 1,500 which I still find very irresponsible. But they are looking. They also waived a few late fees as well. I have now sent them the information my gap company needs from them which they are aware of but chose to send it to me instead through the mail only to delay things to get closer to another charge off/ payment I would need to make. I am still waiting for this to be completely resolved. And sending it to me is not right, they had everything they needed to send the information through email right to my gap company to get things moving. But they chose not to and send it through the mail
*********** *******
Sent from my iPhoneBusiness Response
Date: 08/21/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, OH 43216
August 21, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 20428125
Huntington Case #: 01487400
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *********** *******, which we received on August
18, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***********
Gentlemen:
We secured a loan from you on May 16, 2023 in the amount of $60,872.00. The interest rate was 7.49%, with the first payment due June 30, 2023.
I have prepared an amortization schedule for this loan that shows a balance due after the June payment being $60,688.97. We made this payment of $565.44, and it cleared our bank on June 16, 2023.
Today, we called for loan payoff and were surprised to learn we had a balance of $61, 167.07. We need an explanation as to why our payoff is HIGHER than our original loan amount.
Also note that my amortization schedule shows a payment of $563.95, not the $565.44 you stated in the payment coupons. Over years, this would add up, and for you, if you overcharged all of your customers, this would amount to a huge windfall.
We have, today, wire transferred the payoff amount, plus $12.47 more to cover the contingency of a one day delay in the wire being applied.Business Response
Date: 08/01/2023
********************
Thank you for contacting The
Huntington National Bank (Huntington).
We are writing in response to the complaint you forwarded to us
regarding ***** ********, which we received on August 1, 2023, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you
for making us aware of this matter.
Please be assured that we will contact our customer promptly to
acknowledge the complaint, and upon completion of our review, will provide our
response directly to our customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Response Team
Huntington National BankCustomer Answer
Date: 08/22/2023
***************
Thank you for your letter of August 1. Since filing my complaint, Huntington Bank has reached out to me to answer my concerns. I am satisfied that what transpired was per the contract we signed with them. My complaint was unfounded.
I am enclosing the written response I received from the3m, which followed two lengthy phone conversations./
Thank yo for processing this claim. I appreciate what you do.
Sincerely,
***** ********
************
Initial Complaint
Date:08/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened 2 accounts with this bank on 7/27/2023. Deposits totaled $52,700.
On 7/31/2023 I received a phishing attempt on my mobile phone and reported it to the bank and they asked me to come into the bank to verify. The bank employee confirmed it was a phishing attempt and that since I only clicked on the text but did not enter any information I was "probably" safe.
I asked how did this happen to begin with after JUST opening the account and that I had concerns about their security. This money is my mothers and I need it to provide for her. He explained that I could put a "hold" on the accounts as added security and that they would call me to verify any transactions were legit. This sounded like what I needed until I could be sure her money was safe.
When he called the dept to initiate the holds; he was told that they were closing my accounts and I was not permitted to open another. I was then told that the funds in the accounts would not be returned to me until 4-6 weeks form then and that they would "mail" me a check. I protested and said that was not acceptable.
I wanted to pick up a cashiers check from the bank no later than 8/7 and they told me "sorry, that is just not possible".
I do not have checks or debit cards on these accounts as I had JUST opened them 4 days earlier.
This should be criminal that someone can hold your money for that long and say they will mail it to you.
I am furious and want my mothers money returned to me! I need to be able to pay her rent and other expenses and they have NO rights to her money!
Business Response
Date: 08/01/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
August
1, 2023
BETTER
BUSINESS BUREAU
1169
DUBLIN RD.
COLUMBUS
OH 43215
Re:
BBB Case #: 20406125
Huntington Case #: 01482524
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ***** ******,
which we received on August 1, 2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:07/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was paid from my UPS job and went to Aldi to go shopping. I moved my money to my savings account and woke up to all my money gone with no explanation. $763.86 just mysteriously disappeared from my saving without any explanation. No banker can tell me why it disappeared. My rent is due on August 5th and I am now in a bind thanks to Huntington Bank. This is my only account and I don’t owe anything elsewhere. Where is my money?Business Response
Date: 08/11/2023
The
Huntington National Bank
Customer Advocacy Team
EA1W02
P.O. Box 1558
Columbus, Ohio 43216
8/10/2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #:20392910
Huntington Case #:01488782
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ********
******, which we received on August 10, 2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Response Team
Huntington
National Bank
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