Complaints

This profile includes complaints for Moo Moo Express Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Moo Moo Express Car Wash has 69 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Moo Moo Express Car Wash

  1927 Henderson Rd Columbus, OH 43220

• 

  Moo Moo Express Car Wash

  1410 Hill Rd N Pickerington, OH 43147-9230

• 

  Moo Moo Express Car Wash

  1927 Henderson Rd Columbus, OH 43220-2503

• 

  Moo Moo Express Car Wash

  904 W 5th Ave Columbus, OH 43212-2634

• 

  Moo Moo Express Car Wash

  1111 River Valley Blvd Lancaster, OH 43130-1657

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to the car wash with a new car (3 weeks old) I felt the car jerk towards the end of the wash. When I pulled out to dry the car off with the towel I noticed 2 huge gashes in the tire and a very bad big 1x1 inch scrape on the rim by the tire marks. This was not on the car prior to. I filled out a complaint form with them and they called me and said they watched their video and they didn’t do it. It obviously happened there.

  Business Response

  Date: 03/19/2024

  Thank you for reaching out Mr. *******. We are reviewing your complaint with the Flying Ace site that handled your incident report. We will be in touch once we get the details of your incident. 

  We appreciate you giving us the opportunity to review your concern. 

  ***** ******
  
  

  Customer Service Manager 

  Business Response

  Date: 03/26/2024

  Mr. *******, 

  Thank you for your patience as we reviewed your complaint. We have watched our video footage from your wash on February 9th and it indicates that the damage was on there upon entry into the wash. Therefore, this damage was not done at our wash location. I have attached a photo of your vehicle entering the wash and as you can see the damage to the tire was there upon entry. We are sorry to hear that you were disappointed with our service and would be happy to answer any other questions you may have. You may reach us at ###-###-#### M-F 9-5pm 

  Thank you,

  ***** 

  Customer Service Manager 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/22/2024 between 6:30 and 6:40 pm the lift gate at moomoo car wash at store #*** located at **** ***** rd, had an malfunction and hit my pickup twice in the same spot causing damage, after attempting to drive through. This incident was witnessed by the attendant on site and video footage at the location. I was told by the site supervisor ******* ******** that this issue has been happening all week but management was doing nothing to fix the issue. I filed a incident report and was contacted 5 days later by the site manager ******* ********** whom claimed after conducting an investigation the lift gate didn't cause any scratches, which I never claimed it did but rather damage. He continued to lie saying nothing was wrong with the gate and that it never hit my pickup twice. I then followed up with a call to their headquarters where a report was taken via phone call and I was told someone would be in touch. A week later (Today) I called their headquarters again for a follow up and was repeatedly hung up on after being told i was being transferred to a manager. I would like the company to take responsibility for the incident and to pay for the damages done to my pickup. I have read multiple stories similar to mines and it appears that moomoo doesn't like to take responsibility for their mishaps which is a shame seeing how much money they make. I've been a loyal customer for a year now and spend $40 a month on my unlimited washes and this is the way they treat me. I can see a lawsuit coming very soon!

  Business Response

  Date: 02/07/2024

  Hello Mr. *****, thank you for reaching out. We are deeply sorry no one has reached back out regarding this. I have personally re-sent your complaint along with this information you provided to the operations team that reviews and handles these complaints and they will get back to you ASAP.

   

  Thank you for your patience!
  

  Customer Answer

  Date: 02/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21250886
  
  
  
  I am rejecting this response because: I have been told this already multiple times and haven't received not one phone call from anyone associated with your company. After doing some more research me and an associate of mines, who happens to be a litigator for a law firm, have found similar stories by others where your company has said the same thing, someone will be into touch soon. When is soon because you guys are running out of time before I exercise other avenues of obtaining compensation for damages done to my pickup!?
  
  
  
  Regards,
  
  
  
  ******* *****

  Business Response

  Date: 02/12/2024

  Mr. ***** is currently working with us on obtaining estimates for his damages. He will be getting these back to us by 2/13 and he will continue to work with ******. 

  Thank you,

  ***** 

  Customer Answer

  Date: 02/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21250886
  
  
  
  I am rejecting this response because: I have obtained 3 estimates as requested. The lowest being $1359.50 and the highest $2292.44. I dropped off the estimates at 3:** today at location #** and texted ****** as requested by him yet i never received a response. I called ****** at 4:16 to verify if he received my text and he didn't answer. I'm convinced that this company hires anyone with a pulse and state ID. I mean just pay up and let's get this over with! 
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately a week ago. I visited this location. 1st time as well. After paying $22.00 I went through the automated car wash. After completion, I returned home. Walking around my vehicle, it was not clean by any means. Actually, terrible. Reached out multiple times to their customer service. To date, I have had no reply, communication from them.

  Business Response

  Date: 02/12/2024

  Mr. ******, 

  Thank you for reaching out regarding your concern with your wash, we are sorry to hear that you are not satisfied with the service. We would be happy to review your refund, if you could please go back to the wash site that you purchased the service. They will be able to review this with you to determine the refund status. 

  If you need additional service, you can reach us at ###-###-####, M-F. 9-5 EST. We would be happy to answer any further questions you have. 

  Thank you for being a valued customer! 

  
  ***** 

  Customer Answer

  Date: 02/21/2024

  
  
  
  
  Complaint: 21240912
  
  
  
  I am rejecting this response because: 

  I have sent multiple emails in regards to this issue. I have heard nothing back from anyone except, a reply to my review on the business. Then I received a call from a *** area code, no voicemail was left. I unfortunately do not have time to run back to the location and explain myself once again. So I feel your suggestion is unacceptable. 
  
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/31/23 at approximately 12.30 pm I went to the car wash located in Elyria, OH. After I exited the car wash I began to vacuum and my back rear window exploded. I immediately reach out to the manager on duty ( assuming the window was damaged on purpose) to call Elyria Police Dept. When officers arrived, they viewed the footage. There was no one around to damage my window and they stated it had to happen from the wash. The officer advised me to make an incident report to Clean Express. I went into the office to make the report I was advised By ****** **** that there was no incident report to be filed. on 1/4/24 I got my window fixed. I filed a complaint online and was immediately contacted by ****** to come in to file a report( I thought there was nothing to be filed). On 1/8/24 I filed the complaint and attached the receipt from Safelite with ********. On 1/09/24 I was contacted via phone By ****** stating that he and "*******" ( He refuses to provide the last name) the site manager decided that they are not liable for my window. When ask for corporate info he said "yeah i don't have that". I am asking some to reach out to me ASAP because this is unacceptable!

  Business Response

  Date: 04/05/2024

   This complaint was reviewed by our Site Manager and our Regional Manager, and her incident has been denied based on we do not show any indication that our wash site caused this damage that the customer is referring to.  We have closed the case on our end based on this was not something our company is liable for. 

  Thank you for allowing us to review this claim. 

  ***** ******

  Customer Service Manager

  Express Wash Concepts. 

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moo Moo Car wash was having promotion on opening a new car wash in New Albany for a $1.00 They would not take a dollar, we had to use our charge card. To our surprise when we got our bank statement they charged us $40.00. We did not give them our permission to extend the month of car washes we feel they owe us $39.00 they took from our bank account. We feel this was a rip off.

  Business Response

  Date: 09/19/2023

  Thank you for reaching out, the $1 promotion we were running was for the first month of our Unlimited Wash Club membership, a reoccurring monthly membership that bills once a month. That was explained on the screen when you selected the deal and you selected the green Agree button (the only way to pay and sign up for the membership which you did). Attached is the history on your account showing it was used several times, twice after the last bill of the $40 for the second month on 8/21/2023. Since it was used after the most recent billing we cannot process a refund for you. The membership is still usable through the end of this billing cycle that ends on 9/20/2023. 

  Customer Answer

  Date: 10/19/2023

  BBB entered from handwritten note received via US Mail from consumer:

  In response to the answer from Moo Moo Car Wash, I don't agree at their response.

  I have their receipt for $1.00, that I agreed to pay. It does not say that they have the refight to take my more money out of our account. They refusesd my $1,00. They had to have my credit card.

  They had a big sign in front for a $1.00. We seen nothing else on it or around it.

  ******* *********

  ###-###-####

  Business Response

  Date: 10/19/2023

  The receipts is only for what you paid that day, therefore will only show the $1 purchase. TO get to the point to pay the $1, you have to read the notice on the screen about the monthly membership and how it will auto-charge every 30 days until cancelled, than you have to click a button to agree to those terms to get to the payment screen to pay the $1. We are not hiding behind anything, the $1 promotion is marketed always as getting a the first month of an unlimited reoccurring membership for $1, not 1 month of free washes for $1 and then it stops. Again, we're sorry for any confusion but due to the fact the membership was continually used we cannot give you a refund, if you have abstained from using the membership after the billing date we would've been happy to assist in a refund but since services were used we are unable to process a refund. 

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, 9/2/23 at 11:59am I was on my way to pick up my grandparents for their surprise 69th anniversary and wanted a clean car and stopped by **** * ***** ** in ************ Ohio. I have a 40/mo unlimited membership and I trust(ed) this service. I pulled into the wash at the direction of the kid waving me up and my high performance Pirelli tire was instantly destroyed by your belt (along with my TMPS sensor on my front drivers side. Not only did this cost me a new tire and TMPS sensor on a tire with less then 2,000 miles - I missed most of the party which is something I can never get back. I had to get a tow, and since it was a high performance vehicle, the only place I could go was the dealer. I sent the car wash an inquiry on 9/2 and waited patiently for a response and I never received a response at all. At the dealership, I decided to not replace the tire and I put on a full set of all weather tires. I am not unreasonable, I am asking for ONE tire ($319), and the TMPS sensor ($140) ($459 total) to be credited to my account. Something is wrong with that specific car wash but if you make this right for me you won't lose my business.
  You can check the cameras and check with the staff that day, it occurred at 11:59 am on 9/2 I drive a cobalt blue 2023 Acura TLX Type S. Thank you for your review.
  
  I have attached the invoice from Acura, page 2 is a quote for the One Pirelli tire ($319), and the TMPS sensor damage is on page 1 ($140). Page 3 is the documenting stating Moo Moo's belt did the damage.
  
  If you don't want to make this right for me, please cancel this membership and lose my business for a lifetime, and I will take another route to get the money back.
  
  Thanks,
  
  ******* ******** ###-###-####, *********************

  Business Response

  Date: 09/13/2023

  Thank you for reaching out, we are sorry to hear about the damage to your tire! All of our incidents have to be filed at the location they occurred at in person to fill out the proper documentation for us to investigate the cause of the damage and, if it was the fault of our wash, to cover the damages. We will not cover any damages without going through this process in person. If you would like to start that process, please visit the location on Broad St you visited and they will assist you in filling out the correct paperwork.

  Customer Answer

  Date: 09/15/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20590420
  
  
  
  I am rejecting this response because:  I have attached the documentation you requested so you can continue to review. 

   

  Thank you
  
  
  
  Regards,
  
  
  
  ******* ********

  Customer Answer

  Date: 09/22/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20590420
  
  
  
  I am rejecting this response because: It has been 7 days since i filed the incident with the location, as requested. I have not been reached out to by the location, and I even called and left a message and have not heard anything. Clearly this location is not going to handle the situation. When the issue occured I sat in the parking lot for over an hour and waited for a tow and no one told me to file a report there, I filed online that day and never heard back even though the online portal said I would hear back in 5 days. I file a BBB complaint and follow the instructions and again have been ignored by the location. I have provided the documentation for the damage, I just want my tire that your company damaged and the TMPS meter that was damaged paid for as stated on the invoice.

  
  
  Regards,
  
  
  
  ******* ********

  Business Response

  Date: 09/22/2023

  I'm sorry that you've been having issues reaching the location but there is nothing I can do at the home office to get this covered or paid for. As mentioned in my previous messages, that is all handled by the location. Our staff is busy so phone call is not the best, I would stop by the location and speak with the manager in person to help get this resolved. I'm sorry but there is nothing more we can for this issue, please contact the site for all communication regarding your incident moving forward.

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the car was at **** * ***** ** and Site Manager ***** ***** was at payment kiosk. I had an old tag on my window which was torn and the car wash could not get it off and my new tag laying on my dash right below. ***** was yelling so I rolled down my window to hear what he was saying. He said I needed to stick tag to the window and I told him I would once we removed the old one. ***** reached into my car and grabbed the tag without my permission. I told him I understand his company policy but he should have not reached his hand into my car and grabbed it. He could have asked me to hand it to him. He refused to return the tag to me. I asked for managers contact info and he refused to provide. I asked him to give my tag back and he tore it up. After I went through car wash, I asked him to cancel my account because he tore my RFID tag into pieces and he walked into office and tried to apologize for me being "frustrated" and I told him him I am not frustrated he should have not reached in my car to grab anything. He raised his voice and said "This will go one of two ways" and I replied with the same escalated tone of voice asking him who was he yelling and talking to and he walked out saying he refused to help me. ***** is a terrible representation of your company and needs to be trained on customer service and not to mistreat customers.

  Business Response

  Date: 09/06/2023

  Thank you for reaching out and letting us know of this! We know you spoke with one of our CSAs this morning about this already and the message has been passed along to the proper management to have them handle it. Someone will be in touch once they have an update on the situation. 

  Customer Answer

  Date: 09/11/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20564104
  
  
  
  I am rejecting this response because: I have not been contacted by anyone from your company. Nor should any of your employees, especially the manager, treat a customer the way I was treated. The manager had several options besides reaching his hand in my car without my permission to grab something. 
  

  Again, he tore up my tag and your company is still trying to collect the next monthly payment from me?
  

  I would like to be contacted by the business and receive 6 months of free car washes. I have patronized your business and been a monthly member for some time now and deserve better treatment as a customer. Please contact me by phone at 937-838-4000 or by email at *******_******@yahoo.com

  
  
  
  Regards,
  
  
  
  ******* ******

  Business Response

  Date: 10/02/2023

  Apologies for the slight incorrect information. Your account does renew on the 9th, you were able to use services until the 6th when the altercation occurred, so you were able to use the services a majority of the month (26 our of 30 days). And we have acknowledged the behavior of James in each of messages and have apologized for his actions and how we do not condone his actions. We have taken appropriate actions internally to address his behavior to ensure it doesn't happen again. We have nothing more to say on the matter, James behavior has been addressed almost a month ago and as stated in previous messages, due to you misusing the tag during those 26 out of 30 days you were able to use the membership we will not be giving any free or complimentary months. We are also not requiring you to pay for the individual value of each wash you have redeemed on your account, per our policy regarding loose tags and the terms and conditions you agreed to, as our way of apologizing for Jameses behavior.

  Customer Answer

  Date: 10/04/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20564104
  
  
  
  I am rejecting this response because: 

  An employee of your company provided the tag to me without attaching it to my windshield. Your company has failed to acknowledge the issue at hand. I did not steal the tag and not place it on the window. Your employee handed it to me and said put it on the dash. Obviously training needs to take place and the customer should not be faulted. I also have been through your wash multiple times for months and no one said anything about it the tag not being on the window. I fully understand your are going to reference your policy and that you are attempting to avoid liability. The fact remains that I still paid for a full month of service I did not receive because of your managers bad temper and reaching in my car to remove something without my permission. 
  

  I do have a lawyer I have already spoke with regarding the issue. I have simply asked for a reasonable accommodation because your manager lacked good judgment by reaching in my car without my permission, treated me poorly as a customer, and due to the fact I was denied the ability to use the remainder of the month on my pass where i could have washes my car 30 times during the time period if i choose to. Considering the circumstances, I believe a free month of washes is reasonable.  You have made no attempt to correct the situation and I would appreciate if your company could do so 
  

  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in to get my car washed august 31st as my car was washing I heard a huge bang like my car got hit on my passenger back side as soon as my car got done I notice it left a dent with the paint off my car and a scratch on the rear passanger side they won’t let me see the video when I was told to go up there to see it now there trying to say someone marked my car as in saying it was already a mark there when there was never a dent with my paint scratched off worse customer service not helping kept hanging up on me when I called multiple times kept having me go around in circles knowing that the damages came from them

  Business Response

  Date: 08/04/2023

  Thank you for reaching out and we are very sorry to hear that we were not able to reach a satisfactory resolution through our damage claim process. Please know that we take claims of damage extremely seriously, thoroughly investigating each individually with our onsite video, pictures, statements, and knowledge of our equipment and respective physical operations. With that said, and after careful review, we are unable to accept responsibility for something we did not cause. While we know this resolution is disappointing, we stand behind our team's review and decision. It is our company policy to not share video footage with customers, I'm sorry you were told otherwise. Once again, we are very sorry and understand your frustration. We hope you have a good day.
  
  

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own 3 vehicles (a chevy Volt, a chevy Bolt, and Acura MDX). Given that I drive very little (maybe 250 miles per month on avg) those vehicles spend most of the time parked in my garage or driveway and are very well kept and maintained; and overall are in very good shape.
  
  About a month I travelled to the State of Illinois with my Chevy Volt. Before leaving, I took my Acura MDX to the Moo Moo located on Chantry Dr., after that came back and parked the vehicle in my garage -- never inspected or looked around the vehicle. Once arrived from trip I took the same vehicle from my garage for some errants, and then went to the Moo Moo car wash locate on Pickerington, OH; and once I arrived and parked the MDX in my driveway I noticed some damage. The damage goes around the fender is curved way (following the contour of the fender all the way to the front fascia/bumper), a type of damage that very likely could only taken place in car wash due to the pattern of damage. So, I went to the location in Pickerington, assumint the damage had occurred there; but it turned out that the damage did not occurr there; which then leaves the one located on Chanty Dr, Columbus, OH.
  
  Luckly, I found the receipt of the car wash in my mdx, the receipt had my name, payment method along with the date and time. So, I went the car wash in Chanty Dr., showed the receipt, explained the situation to the employee and asked her to look into the video. The employee went to a separate room in order to see the camera footage (I was not allowed to see it), and after a little while came back and told that my vehicle simply did not show on the video at the date and time of receipt. That was very strange indeed.
  
  The only possible and plausible explanation herein is that Moo Moo car wash edited the video file (which fairly easy with today's technology and video editing software) and removed the section whereby my vehicle goes through the car wash tunnel. It is a very interesting situation whereby they have custody of the video file, can do whatever they want with it, and you have to rely on their video file to prove anything. Alternatively, the other explanation would be that what the employee stated -- my vehicle and I did not show on the video footage -- was not accurate.
  
  One also assumes that stakeholders on that company were aware of reviews and posts that I posted regarding that issue, considering that individuals defending the aforementioned company did chime in on such forums.
  
  Notice also that one not only have the receipt showing the date and time whereby the vehicle entered the car wash, but also my credit card company backs the fact that a payment was processed at the aforementioned location, date and time. Even if Moo Moo car wash would argue that one was driving a different vehicle -- which does not make sense considering the totality of the evidence and facts -- my person would appear on camera driving another vehicle.
  
  Also, I am an engineer, and my time is a valuable resource for me; and thus, one should have to deal with such a burden caused by the fact that my vehicle was damage by the aforementioned company.

  Business Response

  Date: 07/31/2023

  Thank you for reaching out, but I am sorry. All of our incident reports are handled by the management at each of our locations. If you have an issue with your incident, I would reach out to the location and request to speak with the site manager or area manager for that store as they would be the best people to speak more on this with. 

  Customer Answer

  Date: 08/08/2023

  That is really ridiculous. The management of the location was already contacted and communicated with regarding to this matter. I don't get paid by the car wash to deal with that headache that they caused by damaging my property. Truly is absurd.
  
  
  

  Business Response

  Date: 08/10/2023

  You may think it's ridiculous, but our staff on site is who deals with these issues. If you've spoken to them then I would continue to work with them on this as that is what they are there for. 

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the Pickerington car wash back in April 2023 when there was a wind storm. As I'm in line, the gate fell onto my truck and damaged the door and window. I was asked to get 3 estimates, which I did and then submit them. 2 of the 3 estimates had replacement of the rear window because there was damage (the damage was very obvious) . The 3rd estimate did not have a window included. Well of course Moo Moo gave me a check for the lower estimate and it was made out to the body shop. I've called a couple of times explaining that I need the rear window replaced and then I'm told that they always pay the lowest estimate. I also need the check made out to me because I live in 2 states and I'm not sure when it'll be convenient to get the repair done.

  Business Response

  Date: 07/14/2023

  Thank you for reaching out, we write our checks out to the place of business doing the repairs to ensure the repairs are being completed and we are fulfilling our duty of covering the repairs, as we are paying out of pocket and not going through insurance we can use our discretion to choose the best estimate for both parties (not just the lowest). If you have more issues or concerns these needs to be brought up to the Pickerington location management as they handle the entire process of the damage claim process, including checks and any issues with them. Thank you and have a good day

  Customer Answer

  Date: 07/14/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20316448
  
  
  
  I am rejecting this response because: Please respond to replacing my damaged window.  I’ve contacted the location and they tell me to contact corporate.  Corporate won’t transfer me to the person who writes the checks and tells me to call the location.  And it continues to happen.  Just reimburse me the 2nd lowest estimate   

  
  
  
  Regards,
  
  
  
  ******* *****

  Business Response

  Date: 07/17/2023

  Our Accounting department, that writes our checks, does not speak with our customers directly. They work with our management (Store and Area Managers) on incident claim checks. I would reach out to the location and ensure you are speaking with the store manager and not an assistant or someone else that doesn't know the procedure. There is nothing else we can do to assist that this time, everything is handled by the store and area management for the location.