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Business Profile

Cleaning Supplies by Internet

Exoforma, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Supplies by Internet.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Date May 2024 Order # ****** *** trk # 1Z56A62E0328791765 Order Value $ ****** *** tracking showed the package was damaged through Tansit and actually when the package was finally delivered to me there were massive missing items ( due to box damages ) and the business was informed right away about it and they kept me in endless emails on how I recieved it but no action was taken regarding that matter until now

    Customer Answer

    Date: 05/16/2025

    Kindly see the attached invoice & email with customer service

  • Initial Complaint

    Date:04/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a twin pack of wet tire dressing on April 7th, still has not been delivered. I contacted buisiness directly and was given the run around.

  • Initial Complaint

    Date:07/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the Wet Tire Dressing 3 weeks ago. Was charged. Never received my order. Have spent the last two weeks blasting their social media. No response. **************** no response.

  • Initial Complaint

    Date:06/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bundle product from exoforma with 2 day shipping , they sent a confirmation email but never shipping or tracking because they never sent it.... its been almost a week clearly i needed that asap if i paid for fast shipping.

  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 2 pack of Wet Tire on 4/27/24 and have never received product yet. I emailed them and received a reply on 5/2 that it would be shipped within the next few days. I emailed again on 5/7 and received the same response. I reached out again on 5/10 and have not received a response. I either want the product or a refund.

  • Initial Complaint

    Date:04/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ExoForma Tire Shine was ordered and paid for by me on 4/21/24. The amount of the debit card pymt was $25.94. I have not received any proof of shipment from their Co regarding this order and the address they supply in their bank transaction is a historic home property address with no contact information! IhVe emailed twice with no response. There's another address on Huntly road Ste J also in Columbus Oh but again no phone no. These people must be frauds...taking peoples money and not returning it when there's a problem with their products or receipt thereof. They need to be investigated and prosecuted if fraud is involved.

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/20/24, I ordered a PermaShine Tire Coating product that is advertised by exoforma as "Our newly released Tire Coating is the most durable product you can use on your tires. It will leave your tires with a great shine that will last months instead of weeks. It applies easily and dries completely to a touch within an hour, leaving behind a zero chance of sling". On 3/13/24, I emailed exoforma that their product did not meet my expectations and that I wanted to return the product. I also informed them that after I purchased their product, I came across their product on Amazon in which only has a 4.0 rating based on 6,072 reviews. And also informed them that I purchased their product because it has a 4.9 rating on their website based on 3,509 reviews. On 3/13/24, they informed me that I couldn't return the product based on their 30-day return policy. I replied “I completely understand the 30 days return request policy. However, the product didn’t get used until exactly 9-days ago, And it was due to the fact that when I received the second shipment, our vehicles had already been detailed. We only use both vehicles at car meets and weekends and they don’t require constant detailing. My son and I decided to use the PermaShine product since it had just been sitting in our car garage since delivered. So on 3/13/24, was when we decided to have the cars detailed and fix the mess on the tires with the PermaShine product.

  • Initial Complaint

    Date:10/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 10/02/2023
    Purchase price: $24.94
    Complaint: Exoforma states that returns are accepted for 30 from date of purchase. I am attempting to return the product but no one has contacted me, since requesting the return.

  • Initial Complaint

    Date:10/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product from ExoForma and product didn’t work as described. Reached out to company via email and after a week of going back and forth I asked for a refund. They said they would but I had to pay to send product back. Do not see how that is my responsibility when product clearly doesn’t work, at least what I had didn’t work. All I wanted was a full refund. Not being hassled about it for a week.

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to get my full refund for this product that I had received and it didn't work for me so I sent it back to them after they said they I had to pay for return label and I did but when received the package back to them they wanted to charge me for return shipping that I paid for. Here is the shipping information for this product

Exoforma, LLC is NOT a BBB Accredited Business.

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