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Business Profile

Cleaning Supplies by Internet

Exoforma, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Supplies by Internet.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on 8/26/22 and still have not received my order that I paid in full.I contacted them and let them know that I haven’t received it and they said they wanted me to contact they shipping partners so I did and they told me to contact the seller so they could put in a claim.I let them know that and they said they will get back to me and when they did they was asking me to contact they shipping partners again then emails stopped…

  • Initial Complaint

    Date:09/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the tire shine product in July of 2022. I received the product and followed the MFG directions. I was less than pleased with the result. I contacted the company for a return and; The CS agent (****) told me that I was applying it wrong and sent a link of a random youtube video of some guy putting it on his truck.
    "This is one of the good comments coming from one of our customers: https://www.youtube.com/shorts/O_wgJGXxWi8

    It seems that this was all caused by the misapplication of the product." - **** CS agent at Exoforma

    I have emailed and reached out VIA social media NUMEROUS times and have yet to get a response.

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me the wrong order on May 30, 2022. I returned the order around the end of June after contacting them about the incorrect item. They advised me to return the unused product at my expense (which I did). I have provided UPS tracking information on 22 June 2022 indicating that the product was delivered on 27 June and on the 9th of July 2022, a partial refund was issued for $7.95. It has been two months later still no refund of my balance of $49.90. I have been trying to be patient but I just get general replies via email telling me that 'the team' is still reviewing.

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company advertises tire shine product that last up to a year even after washes rain etc after using a bottle of there cleaner to prep the tires on both of my cars it went on nice but only lasted a week max I made several attempts to contact them via email because they clearly offer a money back guarantee if not completely satisfied but they just keep telling me they have to talk to someone else about it

Exoforma, LLC is NOT a BBB Accredited Business.

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