Complaints
This profile includes complaints for Levy & Associates, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 26 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received this letter from this company no idea what this is and the account with ************** Selection Grantor Trust dont know who they are nor ever had an account with this plus back in 2021 I was in ****** ******* where my wallet was stolen I reviewed my things back from the border patrol of someone trying to use my id
Business Response
Date: 10/22/2024
October 22, 2024
BBB, Better Business Bureau
**** ****
Re: BBB Complaint Number: 22427754
We are in receipt of the above referenced inquiry from **** **** stating she does not know the creditor, has never had an account with them and has previously had her wallet stolen.
Our records indicate this file was placed with our firm by our client, ********************** on or about October 01, 2024. An initial validation notice was mailed to **** **** on or about October 3, 2024; the notice provided Ms. **** with information regarding the debt, as well as notice of her rights to dispute the debt and request validation of the debt. The firm has received no communication from Ms. ****.
Based on the request in Ms. ****s inquiry, on or about October ******* the firm mailed additional account information to Ms. **** for her ********* addition, in response to Ms. ****s claims, the firm mailed Ms. **** a fraud packet to be completed and returned to the firm.
If **** **** has additional questions she may contact us directly by corresponding to Levy Law Firm, PO Box ******, ********, *******; ********** or by calling our Toll Free Number ************.Initial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**Subject: Request for Assistance with Overpayment Issue - **** & Associates**
Dear BBB of ************,I am writing to formally request your assistance in resolving an overpayment issue with Levy & Associates.
Earlier this year, I was subjected to a court-ordered garnishment from a judgment dating back 21 years. At the time, I attempted to inform **** & Associates that I was not the individual who signed the certified letter card, as I was in **********, D.C., seeking employment and living in shared accommodations at the address on file.
Despite my efforts, the judgment was granted, and the garnishment proceeded as advised by my counsel due to the time constraints.The garnishment issue was eventually resolved after several back-and-forth communications. However, I later realized that I had overpaid.
On August 21, 2024, I made a direct payment of $3,034.52 by phone, which was withdrawn from my KeyBank account on August 23rd under "levyassociatesphonecheck."
Additionally, through the payroll garnishment, $4,636.82 was deducted, resulting in a total of $7,637.16 paid toward a court docket that only required $6,033.43. This means I overpaid by $1,603.73.
I contacted both the Painesville Court and Levy & Associates about this overpayment. I was informed that the refund had been issued over two weeks ago, but I have yet to receive it. Given that mail from ******** typically takes around three days to arrive, I am concerned that something has gone wrong.
Attempts to reach Levy & Associates by phone have been largely unsuccessful, with calls going unanswered and no callbacks received.
Please advise on how Levy & Associates plans to rectify this situation and when I can expect my reimbursement.
Thank you for your time and assistance.
Sincerely,
Customer Answer
Date: 10/03/2024
There is no #**...I put that by misstate in the formBusiness Response
Date: 10/09/2024
October 7, 2024
BBB, Better Business Bureau
****** *****
Re: BBB Complaint Number: 22374645
We are in receipt of the above referenced complaint from *********************** claiming that their debt has been over paid through garnishment.
Our records indicate the file was placed with our firm by our client on or about December 26, 2012. The account was placed with our firm with Judgment being obtained. Judgment was granted on October 16, 2003 in amount of $3,906.21 plus post-judgment interest at the rate of ten percent.
On April 12, 2016 the consumer telephoned the firm advising they did not know what this account was for and requested validation. The firm mailed validation to the consumer on or about May 3, 2016.
On April 21, 2023 the Judgement on the account was amended for the sum of $3,906.32. $590.00 in court costs, $1,287.90 in accrued interest and further interest at the rate of three percent from April 7, 2016. The firm filed for **************** March *******.
A letter of representation was received from ***** E ******, ********************** on or about April 25, 2024. The consumers representation requested a continuance for the hearing and additionally requested the documents that were filed in the case. The documents were provided to the consumers representation on or about May 3, 2024. The firm received a letter from the consumers representation on May 21, 2024 notifying the firm that the objection to the garnishment proceedings was being withdrawn.
*********************** contacted the firm by phone wanting to pay off the balance on the account. *********************** confirmed that they still had representation and they were advised that we would need to speak with their representation prior to accepting the payment. On August 16, 2024 the firm spoke with ***** ****** with ********************** and was advised that *********************** could work with the firm to resolve the account balance.
On August 22, 2024 *********************** made a payment to the firm in the amount of $3,034.52. In total the firm has collected $3,720.69 in garnishment payments. The final garnishment payment received by the firm on September 10, 2024 resulted in an overpayment in the amount of $404.97. A refund for the overpayment was sent to the consumer on or about September 26, 2024 via check number ******. The firm contacted the consumer via phone on October 3, 2024 and provided them with the refund information.
At this time we have responded to the concerns raised in ****** Browns complaint and have confirmed the refund check has been reissued. If ****** ***** has additional questions he may contact us directly by corresponding to Levy Law Firm, PO Box ******, ********, *******;********** or by calling our Toll Free Number ************.Customer Answer
Date: 10/16/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22374645
I am rejecting this response because I provided a screenshots in my complaint showing a total of $7,637.16$4,636.82 of which was garnished, and I made a direct payment of $3,035.52. While I did receive a check for $404.97 as indicated, the total overall was $6,033.43, which included court fees [see court document screenshot]. I am still owed $1,198.76. Attempts to contact their office have resulted in long waits and no callbacks. I upheld my end of this situation and expect my overpayment to be refunded immediately.
****** *****Business Response
Date: 10/25/2024
October 25, 2024
BBB, Better Business Bureau
****** *****
Re: BBB Complaint Number: 22374645
We are in receipt of the above referenced complaint from ****** ***** claiming they are owed additional monies due to an overpayment with garnishment.
As stated in our prior response, on August 22, 2024 *********************** made a payment to the firm in the amount of $3,034.52. In total the firm has collected $3,720.69 in garnishment payments. The final garnishment payment received by the firm on September 10, 2024 resulted in an overpayment in the amount of $404.97. A refund for the overpayment was sent to the consumer on or about September 26, 2024 via check number ******. In Mr. ****** response, he has confirmed that this refund has been received. At this time the firm has received no additional garnishment payments from the court. Mr. ***** can follow up with the Painesville Municipal Court on his concern for the potential additional overpayment of garnishment funds.
The firm placed a phone call to Mr. ***** on October 17, 2024 and advised him of the above information. If Mr. ***** has additional questions he may contact us directly by corresponding to Levy Law Firm, PO Box ******,********, *******; ********** or by calling our Toll Free Number ************.Initial Complaint
Date:06/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been making payments and believe I have overpaid the amount I owed. I cannot get any information over the phone. Waiting for the next available represented goes nowhere. They never answer. All other voicemail options to do not work. I am going to stop paying. Its been over the period when I should have paid off the balance.Business Response
Date: 06/25/2024
****************
On June 21, 2024, our firm, Levy & Associates LLC, received
notification of this BBB Complaint regarding ****** ********s file with our
office. In the complaint, Ms. ******* claims that the balance should be paid;
that she believes she has overpaid the debt; and that our firm does not answer
her calls.
By way of background, Ms. ********* account was placed with our firm by
our client, ******* *** ** ***, on or about July 22, 2016. An initial
validation notice was mailed to Ms. ******* on or about July 22, 2016. The
notice provided Ms. ******* with the name of the original creditor, assignee,
and the total amount of the debt as of the date of the letter. In addition, the
notice provided Ms. ******* instructions outlining how to dispute the debt and
respond to the correspondence. The notice was not returned to our office as undeliverable
and we did not receive a reply to the notice from Ms. *******.
On September 2, 2016, our firm filed a lawsuit with the ****** ********* ***** (case number ***********), regarding Ms. ********* account. On January 5,
2017, the court awarded judgment to our client; the judgment included interest
and court cost. As of June 25, 2024 the following is a review of the balance
history on Ms. ********* account, Original Claim: $2,342.45, Accrued Interest: $508.25,
Court Cost: $229.00 which is a total of $3,079.70 less the total
payments/credits: $1560.00 the Current Balance is $1,519.70.
On or about February 9, 2022, a letter was mailed to Ms. *******; the letter
provided Ms. ******* with judgment details (case number, date and court), the
sum owed, plus interest and court cost.
Further, the letter explained that Ms. ******* should contact our office
within fifteen (15) days of the date of the letter to make arrangements to
resolve the debt, if no contact occurred the firm would go to court and ask
that an order be filed to attach the non-exempt money in Ms. ********* bank
account and to pay the attached non-exempt money to the Court to pay the amount
owed on the judgment. On February 21, 2022, Ms. ******* telephoned our firm and
requested to make monthly payments until the debt was paid in full, Ms. *******
then agreed to pay $52.00 per month until the debt would be satisfied.
Our records indicate that Ms. ******* has made timely payments and the
remaining balance as of June 25, 2024 is $1,519.70. Further review of our
records shows that our firm received an email from Ms. ******* requesting a
telephone call on June 21, 2024, our firm returned the call that same day.
During that call, Ms. ******* requested to know the remaining balance owed on
the judgment and the original placement balance. In response to Ms. *******’s
request, our firm provided both the outstanding and original placement balance
to Ms. *******, to which Ms. ******* replied she didn’t realize the original
balance was “that high”; the call then ended as Ms. ******* stated nothing more
was needed.
In this BBB complaint, Ms. ******* alleges her calls went unanswered. In
response, our firm reviewed its call records and based on that review, our firm
returned four (4) inbound calls from Ms. ********* telephone number on June 21,
2024, Ms. ******* calls were not answered and she did not leave voicemail
messages. As stated previously, our firm promptly telephoned Ms. ******* on
June 21, 2024 upon receipt of her email requesting telephone contact. While Ms.
******* states in her complaint that she believes she has overpaid the balance,
our firm provided the placement balance and outstanding balance during the June
21st telephone, which Ms. ******* acknowledged. A balance history
has been provided within our response and our firm mailed a payment history to
Ms. ******* on or about June 22, 2024 for her review.
If Ms. ******* has additional questions, she may contact us directly by
corresponding to **** *** ***** ** *** ******* ********* ** ********** or by calling our Toll Free Number
###-###-####.Initial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been dealing with this business now for over a year. They give me 90 day payoff amounts and if it's not reached they will give me another one. BUT the amount never goes down and when I talk to the associations they are always really rude and have told me that the other payments aren't going to anything. Where is my money going? Plus they don't seem to understand or care that I have to have money to live on. I just talked to this guy and he wouldn't even give me a 6 day additional time and didn't know what payments I have made. It's really very stressful to deal with this companyBusiness Response
Date: 06/13/2024
***************
Levy &
Associates is in receipt of ***** *******’s complaint. We appreciate the
opportunity to address her concerns.
In March 2018,
Ms. ******* signed a Retail Installment Contract to buy a Chevrolet Cruze from
**** ***** *********. ****** ********** Corporation, an indirect automobile
finance company, accepted assignment of the contract from the dealership. After
Ms. ******* defaulted on her payment obligations, ****** ********** referred
her account to Levy & Associates to recover what is still owed. In February
2022, our firm mailed Ms. ******* a letter containing our contact information,
details about the debt, and instructions on how to request debt validation. In
April 2022, our firm filed suit. In November 2022, judgment was entered in
favor of ****** ********** and against Ms. ******* in the principal amount of
$15,920.95, plus costs.
Our firm did
not hear from Ms. ******* until July 20, 2023, when she telephoned our office
requesting a settlement. On behalf of Credit Acceptance, we offered to settle
the judgment for $3,400. That offer was valid through October 29, 2023. Ms.
******* stated she intended to accept that offer, but her first scheduled
payment was returned because there were insufficient funds in the payment
source. After that, our firm made numerous attempts to reach Ms. ******* to
discuss the reversal. She did not respond to our communications until October
4, 2023. At that time, we explained that the settlement arrangements had
broken. Ms. ******* requested another settlement and received an offer of
$3,405 good through January 2, 2024. She verbally accepted that offer and made
a payment of $405 during the call. However, the $405 payment reversed because
there were insufficient funds in the payment source. Our firm mailed Ms.
******* a letter notifying her of the issue.
On December 4,
2023, Ms. ******* asked for an extension of the October 2023 settlement offer.
Our firm suggested that she first attempt to pay the settlement as scheduled
since the offer was good through January 2, 2024. Our firm received $800 from
Ms. ******* prior to December 15, 2023, but she didn’t follow through with the
remainder of the payments and broke the settlement arrangement as of January 2,
2024. On that date, Ms. ******* asked for and received a third settlement offer
of $3,322 good through April 2, 2024. She verbally accepted the offer and
promised to pay $400 toward the settlement by January 12, 2024, but did not
follow through.
On March 21,
2024, Ms. ******* called to ask for an extension of time to pay the third
settlement. While we were unable to grant the extension, we were pleased to
offer her a fourth settlement of $3,253 good through June 21, 2024. Ms. ******* initially said she intended to accept that offer, but on June 7, 2024, she told
us she did not intend to complete the settlement as scheduled and requested
another extension. Our firm explained that an extension was not available.
The fourth
settlement offer will expire on June 21, 2024 unless the full offer amount is
paid. If Ms. ******* finds herself unable to complete the fourth settlement,
our client is willing to offer her a fifth settlement. If Ms. ******* would
like to discuss that, she is welcome to call our office toll-free at ###-###-####.
Since Ms.
******* questioned how her payments have been applied, our firm will provide her
with a payment ledger. If she has questions after reviewing it, she is welcome
to call our office at the above number and we’ll be happy to talk through it. Moreover,
we have reviewed the conversations Ms. ******* had with members of our firm. On
each call, our office appropriately assisted Ms. ******* with payment options
and answered her questions. We appreciate the opportunity to address Ms.
Trivett’s concerns.Initial Complaint
Date:05/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Levy and Associates offers a phone number, but no real way to contact anyone in their offices. I have been trying for weeks to reach out to someone and no matter what time of day, or how many times I try, I get a voicemail and no returned call. Somehow ******* ****** **** let this firm sue me from across the country, and they won their judgement because I was unable to travel the 2000 miles to court. Everything about this company has been a nightmare.Business Response
Date: 06/06/2024
**********************
We are in receipt of the above referenced complaint from ***** ******.
We have completed an investigation of our records, and hope that this letter
helps provide clarity.
On March 14, 2023, suit was filed with ******* ****** ****** ***** ****** ******* ****, the court awarded Judgment to our client and against ***** ****** on October 5, 2023, Case Number ***********.
While ***** ****** states numerous attempts to contact the firm have
been unsuccessful.
Our records show an attempt to reach Mr. ****** by phone occurred on
May 28, 2024, ***** ****** did not answer, and therefore a message was left
with the firm’s telephone number and business hours. Our firm received a voice
message from Mr. ****** on May 29, 2024, requesting contact, our firm attempted
to return his call on the same day, again there was no answer and a voice
message was left including the firm’s telephone number and business hours. As
of June 4, 2024, our records do not indicate ***** ****** has telephoned the
firm.
***** ****** states the firm was awarded Judgment although he lives
across the country. Our records show service was perfected on April 27, 2023,
at 4:26pm at and was signed by ***** ****** within the state of Ohio. Our firm
does not indicate return mail nor do is there a notice of a change of address. On
or about May 2, 2024, our firm mailed a Notice of Wage Garnishment to Dylan
****** providing information to avoid a wage garnishment if he wished to
complete and return the notice. As Mr.
****** did not return or contact us our firm proceeded by mailing the notice of
wage garnishment to ***** ******’s employer.
If Mr. ****** should have additional questions or concerns, he may contact
us directly by corresponding to **** *** **** **** ** *** ******* ********* ** ********** or by calling our toll-free
number ###-###-####.Initial Complaint
Date:03/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Currently am being sued by this creditor, Have attempted to contact them multiple times just to get my file number so that I can pay the bill, Absolutely cannot get in contact with anyone from their office to simply get the information i need to get this resolved.Business Response
Date: 03/14/2024
*****************
We are in receipt of the above referenced complaint. Suit was filed
with ********** ********** ********* ***** **** on September 2, 2024 and
assigned case number **********.
A review of our call records indicates telephone number ***** ******** associated
with Mr. ******* attempted to contact our office on March 11 and March 12,
2024, our collections department attempts to return call requests within 72
business hours of receipt. Upon further review of the file we were notified that
Ms. ******* was represented by an attorney. Our firm successfully contacted *********** *******’s attorney on March 13, 2024 and confirmed the consumer was no longer
represented. Our firm then contacted Mr.
******* on March 13, 2023 and successfully resolved the outstanding debt.
*********** ******* will receive a letter confirming the account has been settled
additionally the firm will notify the Court that the file has been resolved.
If Mr. ******* should have additional questions or concerns he may contact
us directly by corresponding to **** *** ***** ** *** ******* ********* ** ********** or by calling our toll free number
###-###-####.Initial Complaint
Date:02/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been making monthly payments to this company for almost a year now in regards to a court judgment that was filed by them on behalf of a creditor. I try calling daily and can never speak with anyone. Voicemails don’t get returned. I’m simply trying to obtain my payoff balance and make a lump sum final payment. I will stop making monthly payments if I cannot obtain a balance still owed. Very frustrating when you can’t get ahold of a business that tried to take you to court!Business Response
Date: 02/20/2024
We are in receipt of the above referenced complaint. Suit was filed
with ***** ********* ***** in ***** Ohio on July 13, 2022 and assigned case
number ** ** * ****** Judgment was awarded for our client and against Ms. *******
on September 11, 2022 as case number ** ** * *****.
A review of our records indicates ********* ******* contacted our firm
on August 4, 2022 to request repayment options. During this call firm offered
Ms. ******* a settlement amount less than the balance owed. ********* *******
accepted the settlement offer as well as agreed to an Agreed Judgment Entry and
monthly auto payments to begin on or about August 19, 2022 tentative end date
is July 19, 2024. Ms. ******* returned the signed Agreed Judgment Entry and the
authorization for payment document on August 16, 2022. Our records indicate as
of September 19, 2024 Ms. ******* has made timely payments and as of February
19, 2024 there is a remaining settlement balance.
In response to ********* *******’s concern that attempts to reach our
firm had failed and she wanted to obtain the remaining balance owed from our
office as she to pay the remaining settlement balance. A review of our
telephone records does indicate Ms. ******* left a voice message on February
15, 2024, our office successfully contacted ********* ******* by phone on
February 15, 2024.
In order to assist ********* ******* with BBB Complaint Number ******** and subsequent telephone call on February 15, 2024. Validation of Debt documents
have been prepared and will be mailed on or about February 19, 2024.
Additionally, our collections supervisor telephoned Ms. ******* on February 19,
2024 and provided the remaining outstanding settlement balance.
If Ms. ******* should have additional questions or concerns she may contact
us directly by corresponding to **** *** ***** ** *** ******* ********* ** ********** or by calling our toll free number
###-###-####.Customer Answer
Date: 02/22/2024
I accept the business's response to resolve this complaint.
Regards,
********* *******Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a statement from my local sheriffs office that this office tried to garnish my paycheck from a previous employer. I never received any information regarding this prior to the garnishment statement. The date listed on the garnishment statement is over 10 years ago and seems as though this is past the statute of limitations.Business Response
Date: 02/14/2024
***********
Re: BBB Complaint Number: ********
We are in receipt of the above referenced complaint. Suit was filed
with the ***** ******* ***** in *********** ******** on February 22, 2013 and
assigned case number *********.
Judgment was awarded for our client and against Ms. ******** on August
2, 2013 as case number ********* and docketed on November 15, 2013 the
judgement expires on August 2, 2033.
A review of our records does not indicate our firm has had any
communication with ****** ********. Our
client was awarded Judgment and our firm will continue to attempt to secure the
funds to resolve the Judgment.
In response to ****** *********s concern that our firm attempted to
garnish her paycheck from a previous employer. Our firm received an answer from
the employer indicating ****** ******** was no longer employed with their
company therefore the garnishment order could not be carried out by the
employer. ****** ******** also questioned the statute of limitations, the
Judgement expiration date is August 2, 2033. If ****** ******** would like to
contact our firm to discuss options she is welcome to do so.
Ms. ******** may contact us directly by corresponding to **** *** ***** ** *** ******* ********* ** ********** or by calling our toll free number ###-###-####.Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am filing this because i can see i am receiving a letter in the mail from this company and I have no idea of what debt they might be mailing me about. I only receive social security income and i see from google research that they are collectors that take money from people's bank accounts. I can barely make ends meet now and would be homeless if they did this. i do not even know what is in the letter until i open it today but what this to stop before it begins.Business Response
Date: 08/14/2023
*********************
Please find
our response to the complaint ***** ****** filed with the Better Business
Bureau (BBB). We appreciate the
opportunity to provide some additional information and to address the concerns
raised in ***** ******’s BBB Complaint.
A review of
our records indicates that ***** ******’s account was placed with our office by
our client, ********* ******* ******* ***. on April 20, 2023. ******* *********, a Debt Settlement Company, contacted our office on April 28, 2023 to
notify us that they represent ***** ******; in response, our office requested a
Power of Attorney to verify their representation. Our office then reviewed the
account documents and mailed ******* ********* an initial demand letter on or
about June 16, 2023. After receiving no further response from Freedom
Financial, on or about August 8, 2023, a Demand Letter was mailed directly to
***** ******.
The Demand
Letter mailed to ***** ****** provided the original creditor name, outstanding
balance, instructions for requesting Validation of Debt or to dispute the debt,
as well as remittance instructions.
Until
receipt of the BBB Complaint made by ***** ******, our office had not received
contact from the consumer, nor had we received any requests regarding the debt
placed with our office. Within the BBB Complaint, ***** ****** states that they
have no idea what the debt may be. The consumer further mentions that their only
source of income is social security and that they have researched our Firm. Lastly,
the consumer indicates that they have not opened the demand letter mailed on
August 8th.
In response
to ***** ******’s complaint, a Validation of Debt package will be mailed. The
package will include details to assist the consumer in identifying the debt,
including the original creditor name, balance, charge off date, and other
details. ***** ****** may contact our
office to discuss the debt, as well as repayment options.
At this time, we have
responded to ***** ******’s complaint; if ***** ****** would like to contact
our office regarding repayment, the Validation of Debt package, or any other
issue, we can be contacted by calling our toll-free number: ###-###-####,
Monday through Friday from 9am until 4pm.Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Levy Kaw firm garnished my checking accounr without notifying me to respond. My thinking is they used garnishment without due process.
******* ********* ###-###-####Business Response
Date: 03/07/2023
Please find
our response to the complaint ******* ********* filed with the Better Business
Bureau (BBB). We appreciate the opportunity to provide some additional
information and address the concerns raised in ******* *********** complaint.
A review of
our records indicates that ******* *********** account was placed with our
office by our client on July 12, 2019. Upon receipt of the account, our office reviewed
the account documents and mailed ******* ********* an initial demand letter on July
15, 2019. Our office received a request for Validation of Debt and our firm’s
response to the request was mailed to Mr. ********* on or about August 30,
2019. Subsequently, suit was filed on
January 3, 2020 as Case Number **********. ******* ********* did not respond to
the suit and the court granted judgment in favor of our client on February 19,
2020.
Our office
then pursued a bank garnishment in November 2022. After the bank garnishment was executed,
******* ********* telephoned our office on January 18, 2023 to advise that he
was unaware of the debt. The consumer then requested we send Validation of Debt
again. Our office mailed the validation response to the consumer on February 2,
2023.
The court
held a garnishment hearing on February 1, 2023 and ******* ********* advise the
Court that the funds being garnished were from social security income, and
therefore exempt. The consumer did not bring proof of this so the hearing was
continued to February 27, 2023.
On February
28, 2023 ******* ********* called our office and again indicated that the bank
funds were exempt and requested a refund. Our firm opened a complaint review
the same day and our firm attorney reviewed the file, noting that the consumer
provided bank statements during the hearing on February 27, 2023 and the
garnishment was dismissed due to the exempt funds. The consumer’s bank will release the funds to
Mr. ********* upon receipt of the court’s dismissal.
At this time, we have
responded to ******* *********** complaint. Should Mr. ********* have further
questions, we can be contacted by calling our toll-free number: ###-###-####,
Monday through Friday from 9am until 4pm.
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