Complaints
This profile includes complaints for Levy & Associates, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 26 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A credit card account was submitted and payments have been made over time. I have a had hard time getting ahold of someone at the agency to receive written notifications as far as balanced owed and balance paid in full confirmation. I need assistance with confirming that this debt has been paid. I have not received any communications since 2020 after several attempts. There is a charge off with a balance owed showing on my credit report, which has a negative impact for housing applications. I need proof this account has been paid.
Business Response
Date: 02/22/2023
February
16, 2023
VIA BBB,
Better Business Bureau
**** *********
Re: BBB
Complaint Number: 19414331
Please find
our response to the complaint **** ******** filed with the Better Business
Bureau (BBB). We appreciate the
opportunity to provide some additional information and to address the concerns
raised in **** ********’ BBB Complaint.
A review of
our records indicates that **** ********’ account was placed with our office by
our client on August 8, 2019. Upon receipt of the account, our office reviewed
the account documents and mailed **** ******** an initial demand letter on or
about August 15, 2019. **** ******** did not contact our office expressing
concern about the account or to discuss repayment options. As a result on November
14, 2019, a lawsuit was filed against **** ******** with the Delaware Circuit
Court. A Delaware County Sheriff served a copy of the complaint on ****
******** by leaving it at **** ********’ residence and a copy of the complaint
was also mailed a **** ********.
On November
26, 2019, **** ******** contacted our office to settle the account and a
payment agreement was entered into and memorialized by an Agreed Judgment Entry. Ms. ******** made the first payment pursuant
to the settlement agreement on December 5, 2019. On September 21, 2020, **** ******** called our
office and requested to renegotiate the payment agreement, which we agreed to
do. On July 26, 2021, after making a number of payments, **** ********
defaulted on the payment agreement
****
********’ BBB Complaint requested confirmation of the balance. **** ******** further indicated she was
unable to reach our office by telephone. In response to **** ********’ BBB Complaint a
payment ledger has been mailed out to **** ********. Additionally, an attorney at Levy &
Associates contacted **** ******** by phone on January 17, 2023. During the
January 17, 2023, call our attorney reviewed the defaulted agreement as well as
discussed potential options to resolve this matter with **** ********. During that call, **** ******** claimed that our
office had not attempted to contact her since 2020, and that **** ********
would not make any more payments until she receives a statement of the payments
made and the remaining outstanding balance. A review of our call records does not return any inbound call attempts
from the number provided by **** ********, from October 2022 through February
17, 2023.
At this time, we have
responded to **** ********’ complaint, we have reviewed our telephone records,
we have sent her a statement showing what is owes to our client and an attorney
at Levy & Associates has spoken to her about re-starting her payments. Should
**** ******** have any further questions, we can be contacted by calling our
toll-free number: ###-###-####, Monday through Friday from 9am until 4pm.Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Monday, January 23, 2023, I received a letter from Levy & Associates, LLC dated January 15, 2023.
The letter indicates the Levy & Associates File Number as **************** regarding a US Bank account.
This case was settled as Case# 82-CV-20-532, which indicates the case is closed according the the Minnesota Judicial Branch (MCRO). Lead Attorney was listed as ******* D. ******* who I believe was with Kodak Law LLC.
My husband and I have placed multiple calls to the number listed in the letter from Levy & Associates - ###-###-#### which has a message that indicates calls will be returned within one business day. Calls were left on 1/24, 1/26, 1/30 and we also elected to try the test message option that was listed in the message. To date, we have not received any return phone calls or text messages to resolve this issue. Again, this is an issue that has been taken care of and is listed as a closed case status with the Minnesota Judicial Branch.Business Response
Date: 02/06/2023
January
31, 2023
VIA BBB,
Better Business Bureau
***** *******
Re: BBB
Complaint Number: 18954932
U.S. Bank National
Association: **********
Matter Number: ******
Please be advised that
Levy & Associates, LLC. is a law firm representing U.S. BANK
NATIONALASSOCIATION. We have reviewed the complaint you submitted to the Better
Business Bureau (“BBB”) on January 31, 2023 and the referenced account. Levy
& Associates, LLC. is a debt collector attempting to collect a debt and any
information obtained will be used for that purpose.
Our records show that a
judgment was entered against you on February 6, 2020 in Case No.82-CV-20-532.
We filed a bank garnishment in May 2022 to collect on that judgment. The attachments
to your complaint include a letter you received from Wells Fargo indicating
that your funds were being held pursuant to that garnishment.
Wells Fargo has not
remitted those funds to our firm. The balance will remain on your account until
the payment is received. We will continue to request the funds and the
necessary documents from Wells Fargo as part of our efforts to resolve this
matter.
If you wish to speak
with a Levy & Associates, LLC. representative, please call ###-###-####
and select Option 1. If you would like
to speak with US Bank about the account, please call ###-###-#### and select
Option 2.
Sincerely,
Levy & Associates,
LLC.
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