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Business Profile

Collections Agencies

Revco Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Revco Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 86 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revco keeps calling for a debt that I don't owe. Normally when a debt is owed, the company from where the debt originated sends a bill, and so far I have yet to receive any bill/statement of an owed balance. I don't owe this company any money!

      Business Response

      Date: 12/15/2022

      **********************************************Attn: Consumer Assistance  

      ** *** ****  

      ********* ** *****  

      *********************** 

      ****** ****** **** ******** ** *** ********* ** ******** **** ****** ** *** *****  ***** ** ******** ** **** ********* ***** ********* ******* ****** *** ******** ***** ********** *** ******* *** ****** **** ***** ********* **        ******* ****** ********** on June 27, 2022.  

      Ms. ***** states that Revco Solutions keeps calling her and she had not received  anything in writing regarding the Account. Ms. ***** states she does not owe the  amount and requests Revco Solutions stop contacting her.  

      Revco Solutions takes consumer complaints very seriously. Upon receiving this  complaint, Revco Solutions immediately stopped all collection activity on the  Account, notified ******* ****** ********** of Ms. ******* dispute, and  conducted an investigation. Revco Solutions confirmed this account is for services  rendered to Ms. ***** on September 10, 2019 for a total charge of $288.00. No  health insurance was provided on this account to be billed and there were no  adjustments/payments received towards the Account balance, leaving the balance  of $288.00 remaining. Revco Solutions will send a copy of validation to Ms. *****  under separate cover.  

      Revco Solutions confirmed our first validation notice was sent to the address of  **** ** *** ***. *** ***** ********* **** ** ***** and the same was not returned  as undeliverable. In connection with its investigation, Revco Solutions reviewed  our call recording history. On December 8, 2022, a Revco Solutions agent called  out to Ms. ***** using the phone number ###-###-####. During this call, Ms.  ***** requested to be removed from Revco Solutions call list. Revco Solutions  then blocked the phone number used to contact Ms. ***** and ceased all phone  call activity on the Account to prevent calling Ms. ***** in the future.  

      Ms. ***** may contact an account representative regarding this account by phone  at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by  mail at the below address:  

      ***** *********  

      **** *** ******  

      Columbus, OH 43216  

      Sincerely,  

      Consumer Assistance  

      *********** 


    • Initial Complaint

      Date:12/04/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from a debt collector regarding a bill that does not exist. I called them and put in a dispute about the charge because it does not exist. It's not mine. They send me a letter saying they cannot dispute or investigate because it lacks specific facts. As a consumer, it is not my responsibility to do the collections agency's job. They are required to call the creditor who send this in for collection and dispute the charge SINCE IT DOES NOT EXIST.

      Business Response

      Date: 12/12/2022

      *******

      Please accept this response to the complaint received from Ms. ******* ***** on  December 5, 2022 regarding Revco Solutions (“Revco”) account number ***********  (“the Account”). The Account was placed with Revco by ****** ****** ********* *****  (hereinafter ******* ******”) on November 11, 2022.  

      Ms. ***** states in her complaint she received a letter from Revco regarding the Account  and contacted Revco to dispute the charges as they were not hers. Ms. ***** states she  received another letter from Revco asking her for additional information. Ms. *****  requests this Account be corrected.  

      Upon receiving this complaint, Revco immediately stopped collection activity on the  Account, notified ****** ****** and conducted an investigation. Revco confirmed the  Account is for services rendered to Ms. ***** on May 5, 2022 for a total charge of  $205.00. The Account was billed to Ms. ******* ******** *** ** ***** health insurance  provider and adjustments/payments in the amount of $41.51 were applied, leaving the  balance of $163.49 remaining.  

      On December 7, 2022, during Revco’s investigation of Ms. ******* complaint, ******  ****** notified Revco that the Account had been paid in full with them directly.  Consequently, Revco closed and returned the Account to ****** ******. Ms. ***** may  direct future account inquiries to ****** ****** ********* *****, using reference number  *********, at the following address: **** **** ***** *** ****** ********** ** ******  

      Sincerely,  

      Consumer Assistance  

      ###-###-#### 


      Customer Answer

      Date: 12/14/2022

      I accept the business's response to resolve this complaint.


      Regards,



      ******* *****

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Revco Solutions Account #: ********. They did not provide me with the original application I asked for.

      Business Response

      Date: 12/07/2022

       December 7, 20**  ********* **********  Better Business Bureau  1169 Dublin Rd.  Columbus, OH 43215  Re: ***** ********** Jr.   Complaint Number 18474500  Dear Ms. **********:  Attn: Consumer Assistance  PO Box 1810  Columbus, OH 43216  [email protected] Please accept this response to the complaint you received from Mr. *****  ********** Jr. on November 30, 20** regarding Revco Solutions account number  **-******** (“the Account”). The Account was placed with Revco Solutions by  Baltimore Gas and Electric on November 19, 2020.  Mr. ********** states in his complaint that Revco has not provided him with an  original application that he had previously requested. Mr. ********** requests this  account be removed from his credit report.  Upon receiving this complaint, Revco Solutions immediately stopped collection  activity on the Account and notified Baltimore Gas and Electric to conduct an  investigation. Revco Solutions confirmed the account is for services provided to  the address of **** ********* ** **** * ********** ** *****. Baltimore Gas and  Electric reports last receiving a payment on October 4, 2016 and services were  stopped on February 10, 2017. Leaving the balance of $870.13. Revco Solutions  will send a copy of validation to Mr. ********** under separate cover.  On December 4, 20**, Revco Solutions requested the National Consumer  Reporting Agency to remove the trade line on the Account previously furnished by  Revco Solutions. To be clear, Revco Solutions has ceased all collection activity on  the Account. Mr. ********** may contact an account representative regarding this  account by phone at ###-###-#### between the hours of 9am to 5pm Monday  through Friday, or by mail at the below address:  Revco Solutions  **** *** ****  ********* ** *****  Sincerely,  This is a communication from a debt collector.  Consumer Assistance  ###-###-#### 

    • Initial Complaint

      Date:11/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On my behalf, my OBGYN ordered a Mirena. In July, I started receiving unsettling bills for it amounting to $965. This is a covered benefit through my insurance. While on the phone, this has been "corrected" and "disputed" multiple times on a monthly and bi-monthly basis. They have agreed to stop harassing me via phone but have started mailing me bills. They claim to have no notes past the September calls and hence do not have notation of how to correct this issue. I have been told on multiple recorded phone calls that this is being reviewed and is obviously valid. We have even been on calls as a group with CVS and REVCO. Please help me to correct this issue and get someone on the phone to actually be able to review and correct.

      Business Response

      Date: 11/21/2022

      November 21, 2022


      ********* **********
      Better Business Bureau
      **** ****** ***
      Columbus, OH 43215
      Re: ******* ******
      Complaint Number ********


      Dear Ms. **********:


      Please accept this response to the complaint received from Ms. ******* ****** on
      November 14, 2022 regarding Revco Solutions account number *********** (“the
      Account”). The Account was placed with Revco Solutions by CVS Specialty Health
      (hereinafter “CVS”) on August 16, 2022.


      Upon receiving this complaint, Revco Solutions immediately stopped collection activity on
      the Account, notified CVS and conducted an investigation. Revco Solutions confirmed this
      Account is for prescriptions for specialty medications given by CVS on March 2, 2022 for
      a total charge of $965.30. Revco Solutions also confirmed no insurance was applied
      towards the Account. CVS notified Revco Solutions that they would be reviewing this
      Account to have billed correctly to your Blue Cross Blue Shield insurance provider. Revco
      Solutions verified no reference to this account by Revco Solutions is on file with any of the
      National Consumer Reporting Agencies.


      To be clear, Revco Solutions closed and returned the Account back to CVS Specialty
      Health on November 21, 2022. Ms. ****** may direct future account inquiries to CVS
      Specialty Health, using reference number ***************** at the following address:
      *** **** ********** Monroeville, PA 15146.


      Sincerely,
      Consumer Assistance
      ************
      Attn: Consumer Assistance
      ** *** ****
      Columbus, OH 43216
      ***********************

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/9/22

      REVCO SOLUTIONS AND *** CAN NOT CONTACT ME BY PHONE PER THE STATE OF ILLINOIS COLLECTION LAWS.
      REVCO SOLUTIONS NEEDS TO SUBMIT THEIR $171.94 BILL#********** TO *** ************** ************* ***** * **** ******. REVCO IS NOT SUPPOSED TO SEND MEDICAL BILLS TO MY ADDRESS. ALL REVCO BILLS NEED TO GO TO MY INSURANCE COMPANY AND *** ******* ***** LISTED ABOVE. REVCO & *** ALSO NEEDS TO NOT TRY AND GIVE A NEGATIVE CREDIT BUREAU REPORTING TO THE CREDIT BUREAU AGENCIES BECAUSE.THIS IS REVCO/OSF NEGLIGENCE REGARDING THE $171.94 BILL. MY *** DOCTOR DR. ********** GAVE ME A WRITTEN REFERRAL TO GO TO ALL MY DOCTORS/SPECIALISTS AND ALL MEDICAL BILLS SHOULD OF BEEN SUBMITTED TO MY INSURANCE FOR PAYMENT INCLUDING THE $171.94. FINALLY, REVCO/*** CANNOT TRY AND CREATE FALSE BILLS THAT ARE FRAUD. IF NEEDED, I WILL TAKE LEGAL ACTION AGAINST REVCO/***. I HAVE ATTACHED THE $171.9 BILL TO MY BBB COMPLAINT.

      Business Response

      Date: 11/16/2022

      ************

      Please accept this response to the complaint received from Ms. ****** ****** on November 9, 2022 regarding Revco Solutions (hereinafter “Revco”) account  number 35-79091841 (“the Account”). The Account was placed with Revco by  ******* ******** on September 12, 2022.  

      Ms. ****** states in her complaint that Revco cannot contact her by phone legally  and all mail should be sent to her insurance provider, rather than herself. Ms.  ****** requests no adverse information be submitted to her credit report and that  her insurance provider should have been billed.  

      Upon receiving this complaint, Revco immediately stopped collection activity on  the Account, notified ******* ******** and conducted an investigation. Revco  confirmed the Account is for services rendered to Ms. ****** on March 3, 2022,  for a total charge of $51,405.25. This Account was billed to her ****** ********  ******* ***** insurance provider and there were adjustments/payments in the  amount of $51,233.31, leaving the balance of $171.94 remaining.  

      On September 14, 2022, Revco sent its initial validation notice to Ms. ******. On  October 5, 2022, Revco’s agent received a call from Ms. ****** where she advised  she would contact ******* ******** regarding the Account placed for collections  because she believed she had already made payment arrangements. On October  28, 2022, Revco’s agent received another call from Ms. ******; on this call,  Revco’s agent advised Ms. ****** the Account still shows unpaid. At this time, Ms.  ****** again advised that she would contact ******* ******** and her insurance  provider because she believed the account was paid. Following this call, Revco  investigated Ms. ******’s dispute that the account was paid with ******* ********  and send a letter to Ms. ******, on November 4, 2022, advising that Revco  confirmed the balance of $171.94 remains due and owing.  

       

      Ms. ****** has not previously communicated to Revco her revoked consent to  contact her via telephone. Revco has blocked the phone number ###-###-####;  this will prevent Revco from making any calls to this number in the future.  

      Revco closed and returned the Account back to ******* ******** on September  27, 2021. Revco verified no reference to the Account by Revco is on file with any of the National Consumer Reporting Agencies. Ms. ****** may direct future  account inquiries to ******* ********, using reference number *********, at the  following address: ***** ******** **** *** **** ****** ** ******  

      Sincerely,  

      Consumer Assistance  

      ###-###-#### 


      Customer Answer

      Date: 11/22/2022

      ************
      Thank you BBB, and yes I accept Revco's response to ******** as they have stopped collections for $171.94 and not reported to the credit bureau agency. .
      This will allow ******* ************ to bill my  ****** ******** insurance for $171.94 which should have been in the beginning for payment.


      ***

    • Initial Complaint

      Date:10/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Glasgow Solutions and Saint Mary's Regional Med Center has conspired and fraudulently charged me $5,660.67 . do a conspiracy situation between a collection agency in a creditors are very well-established and their relationships are biased to the max they need more scrutiny as two charges that are made by creditors who are notoriously violators of the internet they are the worst criminals to hit this country since the abolition of drinking I want this stopped immediately

      Business Response

      Date: 11/02/2022

      November 2, 2022


      ********* **********
      Better Business Bureau
      1169 Dublin Rd.
      Columbus, OH 43215


      Re: **** ********
      Complaint Number 18317129


      Dear Ms. **********:


      Please accept this response to the complaint received from Mr. **** ******** on October
      26, 2022 regarding Revco Solutions account number **-******** (“the Account”). The
      Account was placed with Revco Solutions by St. Mary’s Regional Medical Center on July
      26, 2022.


      Mr. ******** states in his complaint that he is being billed for a fraudulent charge of
      $5,660.67 and requests contact by Revco Solutions.


      Upon receiving this complaint, Revco Solutions immediately stopped collection activity on
      the Account, notified St. Mary’s Regional Medical Center and conducted an investigation.
      Revco Solutions confirmed this account is for services rendered to Mr. ******** on
      November 20, 2021 for a total charge of $5,760.67. This account was billed to United
      Healthcare insurance provider and there were adjustments/payments in the amount of
      $5,660.67, leaving the balance of $100 remaining.


      To be clear, Revco Solutions has ceased all collection activity on the Account. You may
      contact an account representative regarding this account by phone at ###-###-####
      between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      **** ***
      ********* ** *****


      Sincerely,
      Consumer Assistance
      ###-###-####

      Attn: Consumer Assistance
      ** *** ****
      ********* ** *****
      ***********************

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Revco on 9/20/22 and made a payment arrangement for funds to be withdrawn on 9/23/22. I agreed via recording of this information. On 9/22/22, my card was charged for the amount. I contacted Revco on the 22nd and they advised a supervisor would return my call. I received no return call. This is completely against the Fair Debt Collection Act and the very least request to be reimbursed the charge that was accessed a day earlier than authorized. I can provide the bank statement confirming the charge upon request.

      Thank you.

      Business Response

      Date: 10/12/2022

      October 12, 2022  

      ********* **********  
      Better Business Bureau  
      1169 Dublin Rd.  
      Columbus, OH 43215  

      Re: ***** ******  
       Complaint Number 18168624 

      Dear Ms. **********:  

      Please accept this response to the complaint we received with regards to Ms. ***** ****** on October 4,  2022 regarding Revco Solutions account number **-******** (“the Account”). The Account was placed  with Revco Solutions by iRhythm Technologies on September 1, 2022.  

      In her complaint, Ms. ****** states she set up a payment with Revco Solutions which ran on the incorrect  date. 

      Upon receiving this complaint, Revco Solutions immediately stopped collection activity on the Account  and conducted an investigation. Revco Solutions received a call from you on September 20, 2022, during  which, you requested to set up a payment of $38.26 and requested it be withdrawn on September 23, 2022.  Revco Solutions confirmed your payment was mistakenly scheduled for September 21, 2022. On October  10, 2022, Revco Solutions issued a refund in the full amount of $38.26 to be returned to you.  

      Revco Solutions regrets any frustration this situation has caused. Revco Solutions has ceased collection  activity on the Account. You may contact an account representative regarding this account by phone at  ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the following  address: **** *** ******* ********* ** ******  

      **********  
      Consumer Assistance  
      ###-###-#### 


    • Initial Complaint

      Date:09/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 24, 2022, I received a collection notice from REVCO Solutions that is dated September 16, 2022. It stated they had been authorized to offer a discount if I agreed to pay 60% of an outstanding balance to ********** **** of $434.43. The lump sum payment would be $260.66. REVCO Solutions indicated the ********** **** account number as being ************* and their REVCO Solutions account #********. I do have an account with ********** ****, but it is nowhere near being the same as the one REVCO listed. Besides, the actual ********** **** account number has 13 digits and no dash, not 12 digits with a dash. The amount I currently owe on my account is $185.89, as shown on my last statement that I just received yesterday. This appears to be a Scam with attempted extortion.

      Business Response

      Date: 10/04/2022

      *******************
      Please accept this response to the complaint we received with regards to Ms. ***** ***** on September  27, 2022 regarding Revco Solutions account number *********** (“the Account”). The Account was  placed with Revco Solutions by ********** **** on June 17, 2022.  

      In her complaint, Ms. ***** states this is not a correct account from ********** **** and that she  should only owe $185.89. Ms. ***** requests no further contact from Revco Solutions and to correct any  credit reports made. 

      Upon receiving this complaint, Revco Solutions immediately stopped collection activity on the Account,  notified ********** **** of Ms. ******** dispute and conducted an investigation. Revco Solutions  confirmed the Account is for services rendered to Ms. ***** on November 28, 2021. This account does  not show to have been billed to an insurance provider, leaving the balance of $434.43 remaining. 

      Revco Solutions verified no reference to this account by Revco Solutions is on file with any of the National  Consumer Reporting Agencies.

      To be clear, Revco Solutions has ceased all collection activity. Ms. *****  may contact an account representative regarding her account by phone at ###-###-#### between the hours  of 9am to 5pm Monday through Friday, or by mail at the below address.  

      Sincerely,  
      Consumer Assistance  
      ###-###-#### 

      Thank you! 

    • Initial Complaint

      Date:09/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/15/2022, I was advised through Credit Karma that there was a derogatory account placed on my credit report by Revco Solutions, Inc for an amount of $828.

      I immediately researched a contact number for Revco Solutions, Inc and contacted them promptly. The representative was polite and answered my call promptly. I immediately advised her that I was recording the call and I proceeded to explain my concern about this account on my credit report that I had absolutely no knowledge of. For the record, I have nearly an 800 credit score and I pay my bills promptly!

      I had asked the representative what this debt was for. The representative advised me that this was surrounding a bill that Revco was collecting on behalf of Hospitals of Providence Transmountain. The credit account reflects the account was opened on 03/22/2021.

      FOR THE RECORD, I HAVE ABSOLUTELY NO KNOWLEDGE OF EVER VISITING THIS HOSPITAL AS A PATIENT, EVER!!! I COULD NOT OWE THEM ANYTHING IF I NEVER RECEIVED SERVICES AND I WILL NOT PAY THEM AS I BELIEVE THIS IS EITHER A CLERICAL ERROR OR SOMEONE HAS USED MY INFORMATION WITHOUT MY CONSENT!

      I am in the process of buying a second property and the mortgage company has stated that this information being wrongfully reported to my credit will affect my rate to the tune of approximately $83k - $91k in additional interest depending on the date in which we lock in the rate.

      I've advised Revco Solutions, Inc on 09/15/2022 that this is NOT MY ACCOUNT!!! I am demanding that this be investigated and IMMEDIATELY REMOVED FROM MY CREDIT REPORT! THIS IS NOT MY ACCOUNT NOR MY BILL!

      If Revco does not resolve this properly, I have no problem perusing damages for the additional interest I will be forced to pay along with any and all additional damages in which I may be entitled to. Furthermore, if this is not resolved promptly, I will immediately begin reporting Revco Solutions, Inc to both State and Federal Regulatory Agencies! YOU WERE ADVISED THIS IS NOT MY ACCOUNT!!!

      Business Response

      Date: 09/22/2022

      September 22, 2022

      ********* **********
      Better Business Bureau
      1169 Dublin Rd.
      Columbus, OH 43215
      Re: Mr. **** *********
      Complaint Number 18033304
      Dear ********* **********:
      Please accept this response to the complaint we received with regard to **** ********* on
      September 15, 2022 concerning Revco Solutions account number 35-53545939 (“the Account”).
      The Account was placed with Revco Solutions by Hospital of Providence-Transmountain
      (“Providence”) on March 22, 2021.
      In Mr. *********’s complaint, he states he has no knowledge of ever visiting Providence as a
      patient. Mr. ********* requests this Account be removed from his credit report.
      Upon receiving this complaint, Revco Solutions immediately stopped all collection activity on the
      Account, notified Providence and conducted an investigation. Revco Solutions determined the
      Account is for services showing rendered to a Mr. **** ********* showing the same
      demographic information as Mr. *********’s complaint on September 8, 2020 for total charges of
      $16,574.00. The Account received a self-pay adjustment in the amount of $15,745.30 because
      there was no insurance on file, leaving the balance of $828.70 due and owing. On March 24,
      2021, Revco Solutions sent Mr. ********* an initial validation notice to the same address
      indicated on his complaint and the same was not returned as undeliverable. On September 16,
      2022, Mr. ********* contacted Revco Solutions by phone and informed our Revco Solutions
      agent that he believes an individual used his information fraudulently to obtain services.
      On September 16, 2022, Revco Solutions closed and returned the Account to Providence. On
      September 17, 2022, Revco Solutions mailed a letter to Mr. *********, notifying him of the closure
      of the Account and providing validation of debt for his review. Finally, on September 18, 2022,
      Revco Solutions submitted a request to the National Consumer Reporting Agency to remove this
      account from Mr. *********’s credit report. Mr. ********* may direct future account inquires to
      Providence using reference number *********-***, at the following address: **** *****
      ******** **** ** ***** ** ******
      Sincerely,
      Revco Solutions
      Consumer Assistance
      ###-###-####
      Attn: Consumer Assistance
      ** *** ****
      ********* ** *****
      ***********************

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am 84 years old and They are calling and harassing me about a bill that was paid they called five times in one day

      Business Response

      Date: 08/23/2022

      Please accept this response to the complaint received from Mr. ***** **** on August
      16, 2021 regarding Revco Solutions account numbers *********** (“the Account”). The
      Account was placed with Revco Solutions by ************ ****** ******** on July 6,
      2022.

      Mr. **** states in his complaint that Revco Solutions has called him five times in one
      day and requests no further contact and to be put on a no call list.

      In connection with its investigation, Revco Solutions confirmed a Revco agent received a
      call from Mr. ***** on August 16, 2022, during which, Mr. ***** requested his number
      be put on the do not call list. Revco takes complaints very seriously. After receiving Mr.
      ***** phone call on, Revco immediately blocked the phone number of ############ to
      prevent Revco Solutions from dialing this number in the future. Revco confirmed it made
      four manual calls to the phone number of ###-###-#### in an attempt to reach a
      consumer. The manual attempts were made on August 8, 2022 and August 10, 2022
      respectively. All five call attempts went to voicemail and no message was left.


      To be clear, Revco Solutions has ceased all collection activity. This is not an attempt to
      collect a debt. You may contact an account representative regarding the Account by phone
      at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at
      the following address* **** *** ****** ********* ** ******


      Sincerely,
      Revco Solutions
      Consumer Assistance
      ###-###-####
      *************

      Customer Answer

      Date: 08/23/2022

      I accept the business's response to resolve this complaint. They are to also insure that ###-###-#### is on their do not call, but ########### as well.

      Regards,



      ***** ****

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