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Business Profile

Collections Agencies

Tek-Collect Incorporated

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 80 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been putting a 266 account on my report that is not mine .
      I have never done business with this company.
      They do not answer the phone.
      I dispute the debt and demand it is immediately removed from my credit report.

      Business Response

      Date: 07/15/2025

      TekCollect has placed the account in dispute. We will request validation from the creditor, ****** ****** ***** and notify the credit bureaus that the account is disputed. Should the consumer need more information, they may contact our toll-free number ###-###-####, extension **** and speak with our Supervisor ****** *******. Mr. ********* email address is *********************** - **** ***** Phone ###-###-#### email ********************* 

      Customer Answer

      Date: 07/21/2025

      I am rejecting this response because: the amount needs to be removed from my credit report immediately



      Regards,



      ******* *****

    • Initial Complaint

      Date:07/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COLLECTION AGENCY is violating the Customer Name, they removed it from one ********************** and did not removed it from rest of the bureaus.

      Business Response

      Date: 07/07/2025

      TekCollect has placed the consumer's on account on dispute hold. We have notified *******, Experian, and ********** that the account is disputed. ********************** has requested validation from the creditor, which we shall send to the consumer upon receipt.  Should the consumer need more information, they may contact our toll-free number *************************** and speak our manager, ***** ******. Ms. ******** email address is ************************************ **** ***** email ********************************* Phone ************ 

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why TEK COLLECT is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ********** Amount Disputed: $771

      Business Response

      Date: 06/20/2025

      On January 22, 2025, the creditor, CrossCheck Capital/Nuovo placed the consumer's account for ************************* with TekCollect. Today, we have notified *******, Experian, and ********** that the account is disputed. Our *************** Department has requested validation of the account from the creditor, which we will send to the consumer. Should the consumer need more information, they may contact our toll-free number **************************** and speak with our Manager, ***** ******. Ms. ******** email address is ************************************ **** ***** email ********************************* Phone ************

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TEK Collect has filed a collection on my credit report for charges our bank investigated and removed due to being unauthorized. The original service provider was **** ***** ********** *********** where they billed $12,400 for our dog who passed in their care. After careful review of the PAID IN FULL invoice, the vet hospital was unwilling to explain charges that were unaccounted for or discussed in our client care portal. After an investigation, our bank and the CFPB removed the charges from our card and my wifes credit report for collections. The collection still remains on my report from a different collection agency, TEK Collect, even though we have evidence to support there is no amount due. We have reported this to the FTC and attorney general, and will continue to dispute and report until the erroneous collection has been removed and damage has been mitigated to my credit score.

      Business Response

      Date: 06/05/2025

      On June 3, 2025 after receiving consumer's complaint filed with the Consumer Financial Protection Bureau concerning this account, TekCollect placed the account in dispute in compliance with Regulation F and the other state and federal requirements. We then notified the Veterinary Practice of the consumer's dispute and requested their explanation of events, along with copies of their documentation validating the account. The account is currently in dispute, and TekCollect has notified Equifax, Experian, and TransUnion that the account is disputed. Once we have the response from the Practice along with the documentation, we shall conclude our investigation and respond to the consumer. In the meantime, should the consumer need additional information they may contact TekCollect's toll-free number ###-###-####, extension ****, and speak with our Manager **** ***. Mr. ***** email address is ******************* - **** ***** Phone ###-###-#### email ********************* 

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The collection agency is reporting inaccurate details that do not match my records.

      Business Response

      Date: 05/08/2025

      On 12/23/2024, TekCollect responded to the consumer's dispute filed with the credit bureaus and we sent validation to the consumer at *** ******* ****** ** * ******* ** *****. Should the consumer need additional information, they may contact our toll-free number ###-###-####, extension **** and speak with our Manager, ***** ******. Ms. ******** email address is ********************** - **** ***** Phone ###-###-#### email ********************* 

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had spoken to both ********** ****** and ***** ******* BOTH were investigating and all of a sudden I am receiving calls from Tek in regards to an issue that is STILL being investigated. No. This is not right. I did not receive any service for my teeth and ***** told me it was supposed to be refunded. Adding that ***** NEVER spoke to my insurance and instead attempted to charge me this amount.

      Business Response

      Date: 05/07/2025

      On March 23, 2025 this account was placed for collection by the creditor. The date of service is 10/14/2024 and the outstanding balance is $9,446.02. On 05/02/2025, our agent spoke with the consumer, who disputed the account. TekCollect placed the account in dispute and we have requested validation from the creditor. Upon receipt of this information, TekCollect will forward it to the consumer. Should the consumer need more information, they may call our toll-free number ###-###-####, extension **** and speak with our Manager, ***** ******. Ms. ******** email address is [email protected] - **** ***** Phone ###-###-#### email ********************* 

      Customer Answer

      Date: 05/07/2025

      This is fraudulent in every way and I will be disputing this. 



      Regards,



      ******* *******

    • Initial Complaint

      Date:04/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They put false information on my credit report saying that I owe them 2100 when that is inaccurate on my credit report

      Business Response

      Date: 04/29/2025

      On 04/24/2025, TekCollect responded to a complaint filed by the consumer with the **** #******-20335999. At that time TekCollect closed the account and notified the credit bureaus to delete the account from the consumer's credit files. 
      **** ***** email ********************************* Phone ************

      Customer Answer

      Date: 04/29/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ******* ******

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit report was flagged for a collection of a company that I have never done business with and when I called to aquire about the collection, this company that sent it to my credit, cannot find anything pertaining to me owing a collection bill but has not corrected their mistake or has called me back and promised. Bad business practice and falsified information that directly affects my credit.

      Business Response

      Date: 04/23/2025

      TekCollect has notified Equifax, Experian, and TransUnion to delete this account from the credit bureaus under *********** *****. Mr. ***** has nothing to do with this account. The account is under a different name and address. We thank Mr. ***** and the BBB for bringing this matter to our attention. **** ***** Phone ###-###-#### email ********************* 

      Customer Answer

      Date: 04/24/2025

      I accept the business's response to resolve this complaint.



      Regards,



      ***** *****

    • Initial Complaint

      Date:04/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing the account on my credit report from tek collect. I have been a victim of identity theft and Ive tried to dispute it on my credit and also tried calling with no luck, always met with a voicemail machine. After reading all of these complaints I now know why.

      Business Response

      Date: 04/22/2025

      TekCollect has closed the account noting Identity Theft. Today, we notified Equifax, Experian and ********** to delete this account from the consumer's credit reports. **** ***** Phone ************ email *********************************************************** 

    • Initial Complaint

      Date:04/17/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has contacted my wife, my mom and my father in law multiple times. Harassing them.

      Business Response

      Date: 04/18/2025

      TekCollect collect received the account from the Practice, Imperial Dental, on 01/31/2025. We have made calls to the consumer but we have not spoken with anyone. TekCollect has blocked the account, removed the phone numbers and we will not make initiate any further contact with the consumer. **** ***** Phone ************ email *********************************************************** 

      Customer Answer

      Date: 04/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ********* *****

    Tek-Collect Incorporated is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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