Business Profile

Collections Agencies

Tek-Collect Incorporated

Headquarters

Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have sent me multiple text message trying to collect on a debt that does not exist citing account number *******. The name listed on the collections does not belong to me or anyone in my household. I called several times and when they answer they just say business office. I asked what kind of business and they hang up. ***** was one of the workers that responded that way. I do not owe any money to tekcollect therefore I should not be in collections. I have spoken ***** several times and have cleared the non-issue with them and they can’t find any debt connected to my name. This is a scam.
Business Response
Date: 04/17/2025
TekCollect has removed the telephone number (740) 407 3820 from our database to stop calls. The phone number shows in our database under the name of another party. **** ***** Phone ###-###-#### email *********************
Initial Complaint
Date:04/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I honestly dont get why TEK-COLLECT *** is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ****** Amount Disputed: $685
Business Response
Date: 04/14/2025
The creditor is the Dental Practice, Miami Shores. TekCollect has placed the consumer's account in dispute and we are updating the credit bureaus that the account is disputed. Our *************** Department will request validation from the Practice, which we will forward to the consumer. Should the consumer need more information, they may contact our toll-free number *************************** and speak our manager, ***** ******. Ms. ******** email address is ************************************ **** ***** Phone ************ email ***********************************************************
Initial Complaint
Date:04/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a collection notice on my credit report from Tek Collections. I am disputing the collections charge that appeared on my credit report relating to debt incurred by ***** ******. As you are hopefully well aware, ***** ******, along with its affiliated debtors, filed for Chapter 11 bankruptcy on September 29, 2023, case number ** ******** ****). When *************** filed for Chapter 11 bankruptcy in September 2023, an "automatic stay" immediately went into effect under bankruptcy law. This powerful legal protection prohibits creditors and debt collectors from pursuing collection activities against debtors involved in bankruptcy proceedings, which I believe your company, along with ***, is in violation of. Subsequently, on January 26, 2024, the cases were converted to Chapter 7 proceedings. ***************'s business practices raise significant concerns, including their "lifetime guarantee" and the lack of direct dentist oversight during treatment. In my case, no dentist ever evaluated my progress or checked my teeth, nor was I provided access to a dentist through their app. This absence of professional supervision makes it impossible to determine whether my treatment was actually completed.I must also address a misrepresentation made by your representative. They incorrectly stated that *** acted as a lender in my treatment. This is factually incorrect. My original agreement clearly states: "Relationship of Parties. Buyer acknowledges and agrees that *** is not a lender but rather the payment processing service provider of Provider." ***'s role was strictly limited to payment processing, not lending. Therefore, your company is lying to former customers of ***** ****** and engaging in deliberate acts of misrepresentation. There have been no buyers of the debt. I have been trying to get in contact with tek collect and they have gone silent on me for over a week. I demand this charge is removed off my credit score immediately
Business Response
Date: 04/03/2025
On March 31, 2025, TekCollect received the consumer's dispute and suspended it. We notified the credit bureaus that the account has been disputed by the consumer. The validation has been requested and upon receipt, we shall send the validation to the consumer. The Automatic Stay that the consumer references applies to party filing the bankruptcy, which is the creditor not the consumer. The Automatic Stay protects the filer of the bankruptcy. This account is part of a Receivables Portfolio that is included in a Chapter 11 Bankruptcy Case. The portfolio is overseen by the Court Trustee. Should the consumer need more information, they may contact our toll-free number ###-###-#### and speak our manager, ***** ******. Ms. ******** email address is ********************** - **** ***** Phone ###-###-#### email ********************
Customer Answer
Date: 04/03/2025
My treatment was never verified by a doctor to be complete, and there was medical malpractice involved. No one has bought the debt from ***** ******, and *** was never the lender. I cannot make payments to a business who has ceased to exist and who participated in fraudulent practices. Notably, Tek Collect mailed my original agreement to the wrong address. I want this off my credit score immediately. I have attempted to call Tek collect 4 times now, and have been met with silence. Again, no one has purchased the debt.

Regards,

**** ********
Business Response
Date: 04/08/2025
On March 31, 2025, TekCollect received the consumer's dispute and suspended the account. We then notified the credit bureaus that the account has been disputed by the consumer. The validation has been requested and upon receipt, we shall send the validation to the consumer. The Automatic Stay that the consumer references applies to party filing the bankruptcy, which is the creditor not the consumer. The Automatic Stay protects the filer of the bankruptcy. This account is part of a Receivables Portfolio that is included in a Chapter 11 Bankruptcy Case. The portfolio is overseen by the Court Trustee. Should the consumer need more information, they may contact our toll-free number ###-###-#### and speak our manager, ***** ******. Ms. ******** email address is ********************** - **** ***** email ********************* phone ###-###-####
Customer Answer
Date: 04/09/2025
I want this permanently removed from my record. I spoke with an agent today at tek collect who gave me conflicting information, stating they cannot send me a validation that the debt was legally acquired since ***** ****** no longer exists.

Regards,

**** ********
Initial Complaint
Date:04/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business is trying to collect from ************ who did not complete service with myself. They said that my bill was voided, but recently had TekCollection hit me with a huge hit to my credit report. No explanation of service because there was no service. No explanation could be given. I want this claim off of my credit reports since ************ resolved my dispute before closing doors.
Business Response
Date: 04/02/2025
TekCollect has placed the account in dispute and notified the credit bureaus that it is disputed. We shall request validation and send it to the consumer upon receipt. TekCollect has blocked the account to prevent further contact. This debt is part of a Receivables Portfolio that is included in a Chapter 11 Bankruptcy Case. The portfolio is overseen by the Court Trustee. Should the consumer need more information, they may contact our toll-free number *************************** and speak our manager, ***** ******. Ms. ******** email address is ************************************ **** ***** phone ************ email ***********************************************************

Customer Answer
Date: 04/03/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because:
I am writing to formally reject the response provided by TekCollection in relation to my complaint (Case # ********). After reviewing their response, I feel that it does not adequately address the issues I raised or offer a fair resolution to the situation.
In their response, TekCollection states they will cease calls, and reached out to credit bureaus that this matter is being disputed. However, I would like to emphasize the following:
1. I called into TekCollection (recorded) and was told that there was no manager to speak too.
2. The account was closed with SmileDirect (Chapter11 business) before December 8th due to their inability to complete services, therefore the 'debt' is not viable.
3. The action to solve this issue I am looking for is to have this completely removed from all credit bureaus.
As a result of these points, I respectfully request that the BBB review this case further, as TekCollections response does not resolve the issues I have raised. I am still seeking a fair resolution, which includes removal of TekCollections from any delinquency on my accounts.
I have sent certified mail to the TekCollection listed address, and will be waiting for all responses.
Please let me know if you need any additional information from me. I look forward to your assistance in this matter and a more thorough investigation into the practices of TekCollection.
Thank you for your attention to this issue.

Regards,

***** *****
Business Response
Date: 04/07/2025
On 04/01/2025, TekCollect placed the account in dispute and notified the credit bureaus that it is disputed. We requested validation, which we will send it to the consumer upon receipt. TekCollect has blocked the account to prevent further contact. This debt is part of a Receivables Portfolio that is included in a Chapter 11 Bankruptcy Case. The portfolio is overseen by the Court Trustee. Should the consumer need more information, they may contact our toll-free number *************************** and speak our manager, ***** ******. This extension goes directly to Ms. ****** and she responds to her emails. Ms. ******** email address is ************************************ **** ***** email ********************************* phone ************
Initial Complaint
Date:03/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent me a text message trying to collect on a debt that does not exist. I called several times and when they answer they just say business office. I asked what kind of business and they hang up. Brett was one of the workers that responded that way. I do. not owe any money to ******** ****** ****** therefore I should not be in collections. I have spoken with ******** ****** ****** several times and have cleared the non-issue with them. This is a scam.
Business Response
Date: 03/28/2025
TekCollect has closed the account and notified Equifax, Experian, and TransUnion to delete it from the consumer's credit files. **** ***** email ********************* Phone ###-###-####
Initial Complaint
Date:03/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are illegally reporting a medical collection on my credit report
Business Response
Date: 03/24/2025
TekCollect has already responded to the same complaint that the consumer filed with the Consumer Financial Protection Bureau. We have placed the account in dispute and notified the credit bureaus that it is disputed. We have requested validation and send it to the consumer upon receipt. TekCollect has blocked the account to prevent further contact. Should the consumer need more information, they may contact our toll-free number ###-###-#### and speak our manager, ***** ******. Ms. ******** email address is ********************** - **** ***** phone ###-###-#### email *********************

Customer Answer
Date: 03/24/2025
a medical debt is reporting on my credit report violating regulation V. There is no way to verify this account without violating HIPPA as any medical information obtained from any doctor I have potentially seen without my consent would violate HIPPA. I have never signed any release for any medical records for any reason

Regards,

****** *********
Initial Complaint
Date:03/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the attached PDF for a detailed complaint regarding collection account ********** from TEK-COLLECT **** I am complaining about this account due to lack of debt validation, inaccurate reporting, and violations of the ***** and state laws in ****** and ****.
Business Response
Date: 03/23/2025
TekCollect has placed the consumer's account in dispute and we have notified Experian, Equifax and ********** that it is disputed. We have requested the validation from the Practice and we will send it to the consumer. Should the consumer need more information, they may contact our toll-free number *************************** and speak our manager, ***** ******. Ms. ******** email address is *********************************** - **** Groff Phone ************ email ***********************************************************
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I logged into my Experian report and noticed a debt collection account. This is not my account, and l believe I was a victim of identity theft. I emailed the company for more information and verification of the debt to which I have not had a response. I have not received anything in the mail or my email regarding this debt, therefore I know it is not mine and not validated. So thanks to this company, my credit report has a hit from a company l've never had any relations with.
Business Response
Date: 03/14/2025
TekCollect has placed the consumer's account in dispute. We will notify Equifax, Experian, and TransUnion that it is disputed. Our agent is contacting the creditor for validation of the account, which we shall forward to the consumer upon receipt. Should the consumer need more information, they may contact our toll-free number ###-###-#### and speak our manager, ***** ******. Ms. ******** email address is ********************** - **** ***** Phone ###-###-#### email *********************
Customer Answer
Date: 03/14/2025
Your company emailed me a contract with invalid information stating that its still mine. They attached a contract with my incorrect date of birth, email, and cell phone number. Although you are stating here that it is being investigated and disputed, your customer service is saying otherwise. I have also attached the contract I was sent to this complaint. I will be satisfied with your efforts as soon as you address this accordingly.

Regards,

****** ******
Business Response
Date: 03/18/2025
On 03/17/2025 TekCollect closed this account. The date of birth entered on the agreement between the consumer and the creditor had an inaccurate date of birth. The consumer was a minor at the time this agreement was created. TekCollect has notified Equifax, Experian, and TransUnion to delete this account from the consumer's credit files. **** ************email *********************
Business Response
Date: 05/02/2025
TekCollect checked the database for ******** It shows the deletion that TekCollect submitted for the ***** ****** **** account on 04/24/2025 *** *****670. At that time, it appears that the consumer had filed another dispute through the credit bureaus which goes through this database. That created a second record and prevented our dispute from removing the account from the consumer's credit files with Experian. Our Credit Bureau Specialist went into the database yesterday and close both records with another deletion ************* This morning we looked at the database and confirmed that the ***** ****** ******* has been removed from the consumer's credit reports. **** ***** email ********************* Phone ###-###-####
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tek-Collect is reporting a debt on my credit report, but I am still receiving bills directly from the original creditor, ***** **** ****** **********. This raises concerns about who actually owns the debt and whether Tek-Collect has the legal right to collect or report it.

Details of the Issue:
I received a recent bill from ***** **** ****** **********, which indicates that they still own the debt.
Tek-Collect is reporting the same debt to the credit bureaus. If the debt is still with the original creditor, Tek-Collect should not be reporting or attempting to collect on it.
I have attempted to dispute the accuracy of the reporting and clarify who owns the debt, but Tek-Collect has not provided proper validation.
This duplicate collection effort is causing confusion and negatively impacting my credit score.

Desired Resolution:
Provide clear proof of debt ownership—either Tek-Collect has the legal right to collect, or ***** **** ****** ********** still owns the account.
If Tek-Collect is not the rightful owner, they must remove the account from my credit report immediately.
Cease collection efforts if they cannot validate that they have the legal right to collect.

I am requesting BBB’s assistance in resolving this matter, as Tek-Collect’s actions may be in violation of Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA).

Thank you for your attention to this issue.
Business Response
Date: 02/21/2025
The account was placed with TekCollect by ***** **** ****** for collection. This account is the wholly owned ******* ******** ********** of ***** **** ******* TekCollect is their collection agent. The consumer has filed previous complaints with the Consumer Financial Protection Bureau 11/08/2024 and the credit bureaus on 00/21/2024, 1123/2024, 12/03/2024 and 01/23/2025. TekCollect has responded to those complaints and TekCollect has provided the consumer with copies of the documents from the Dental Practice that validate the account. Should the consumer need additional information, they may contact TekCollect's toll-free number ###-###-####, extension **** and speak with our Manager, **** ***. Mr. ***** email address is ******************* - **** ***** email ********************* Phone ###-###-####
Customer Answer
Date: 02/21/2025
***********
I am responding to Tek-Collect’s recent reply to my complaint.
While Tek-Collect claims to be the collection agent for ***** **** ******, there are multiple concerning issues regarding their collection efforts:

Duplicate Collection Attempts: ***** **** ****** continues to send me bills directly while Tek-Collect is also attempting to collect on the same debt. This raises serious concerns regarding the validity and ownership of the debt.

Lack of Licensing & Registration in North Carolina: Tek-Collect is not licensed or registered to collect debts in the state of North Carolina. Under North Carolina General Statutes § 58-70-15, collection agencies must be licensed by the North Carolina Department of Insurance to legally conduct business. Since Tek-Collect is unlicensed, their collection efforts may be in violation of state law.

Failure to Provide Proper Validation: While Tek-Collect states they have “validated” the debt, I have not received any documentation proving the legitimacy of this debt under the Fair Debt Collection Practices Act (FDCPA). Simply providing copies of invoices from ***** **** ****** is not sufficient proof of legal ownership of the debt or my liability to pay it.

Requested Actions:
Cease All Collection Efforts: Due to Tek-Collect’s lack of proper licensing in North Carolina, I request that all collection activity immediately cease and desist in accordance with state laws.
Remove Any Credit Reporting: Since Tek-Collect is unlicensed to collect in North Carolina, I request that they delete any credit reporting regarding this alleged debt.
Clarify Debt Ownership: ***** **** ****** must clarify whether they still own this debt or if it was legally sold to Tek-Collect. If ***** **** ****** still owns it, Tek-Collect should not be reporting it to the credit bureaus under their name.
If Tek-Collect is unable to prove they are legally licensed in North Carolina, I request that the BBB take action and notify them of potential non-compliance.
I look forward to a resolution to this matter.

Regards,

****** *****
Business Response
Date: 02/25/2025
TekCollect is licensed and bonded in the State of North Carolina through the Department of Insurance as required.
Our NC Permit number is **** and our NC Company number is *********. This is matter of public record.
TekCollect has provided copies of validation to the consumer on multiple occasions. The documents include a detailed ledger, along with supporting forms and documents with signatures. The consumer has filed complaints and disputes previous to this complaint with the Consumer Financial Protection Bureau, Credit Reporting Agencies and directly with TekCollect.
TekCollect responded to them providing copies of validation of the account to the consumer. **** ***** Phone *** ******** email *********************
Initial Complaint
Date:02/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I worked for this employer from 3/2024 to 8/2024. I still have yet to receive my w2 from this employer. Every time I contact them I get the run around. They are very rude and unprofessional.
Business Response
Date: 02/13/2025
****** Anderson's 2024 W2 was sent to following points of contact on ****** that they previously provided:
Mailed to the following address on January 27th, 2025: **************************************
Emailed to the following email address on February 7th, 2025: *************************** here.
Yesterday, we resent the W-2 to ****** ******** to the points of contact provided in their complaint to the BBB.
**** ***** Phone ************ email ***********************************************************

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Tek-Collect Incorporated is BBB Accredited.