Business Profile

Collections Agencies

Tek-Collect Incorporated

Headquarters

Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tek-Collect sent an account to collections under my name for an account that is not mine. The account was a medical account for my husband. I am pretty sure this is a HIPAA violation, but at the very least it is inappropriate. I did not receive any sort of written or verbal correspondence from this company or the company that hired them prior to this account being placed in collections. I found out about this past due account and the collection action through a credit monitoring alert that my credit score had dropped almost 40 points.
Business Response
Date: 12/21/2022
The creditor, ****** ****** **, placed this account in the name of the consumer with TekCollect on 07/20/2022. This account is for unpaid dental services. The service date provided by the Practice for the account is 09/20/2021. TekCollect sent 4 letters to the consumer concerning this account to ***** * ******* ***** ** ****** TekCollect has placed a dispute on the account, and we are notifying the credit bureaus that the consumer has disputed the account. Our Client Services Depatment will contact the Practice and request validation of the account. Upon receipt of the validation, we shall review it for accuracy and then forwaard it to the consumer as required. **** ***** phone ###-###-#### email *********************

Customer Answer
Date: 12/21/2022
I have never received a single document from TekCollect. The statement that they have sent me four notices is false.

Regards,

****** *****
Business Response
Date: 01/12/2023
TekCollect has received the response and documentation from the ******** to this dispute. It shows that the debt was incurred by the consumer's spouse. It is not the consumer's debt. The ******** has agreed to close the account because one of the trade lines was not billed to the insurer. TekCollect is sending written confirmation to the consumer that this account has been closed and deleted from their credit files with Experian, Equifax, and TransUnion. **** ***** Phone ###-###-#### email *********************
Customer Answer
Date: 01/18/2023
I accept the business's response to resolve this complaint.

Regards,

****** *****
Initial Complaint
Date:12/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have no idea who these people are. But, like the MANY MANY complaints against this fraudulent and shamelessly criminal company has against it, I'm adding my complaint too.
These people are ruining my credit over a false fee of "$29.00". Other than this scammish company, my credit is unscathed. I am teetering on gaining legal counsel to conduct an investigative analysis on Tek Collect's business practices. Im especially angered over the fact this company keeps reposting this $29 artificially created "debt" to my account. There last 'refresh' was on November 28, 2022! Yes. Just a few days ago. This is unconscionable and unacceptable. Please accept this written statement as a matter of record.
Thank you.
Business Response
Date: 12/05/2022
Today, TekCollect has closed the account and notified Equifax, TransUnion, and Experian to delete the account from the consumer's credit files. The creditor, who placed the account for collection was Hawaiian Gas.
**** ***** Phone ###-###-#### email *********************
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tek Collect appeared on my credit report in early September for a $50 bill. I have called both phone numbers they have listed as various times of the day, left voicemails, and filled out several contact forms on their website. I have also reached out on their social media platforms. I have been unable to get ahold of this company to get this measly debt resolved and it is lingering on my credit report. Additionally, I have received NO contact from them whatsoever that a debt is owed. I would like to get this paid immediately and removed from my credit report.
Business Response
Date: 10/19/2022
On 10/18/2022 We spoke with the consumer regarding their account. At that time, the consumer submitted payment in full via credit. We informed the consumer that once the payment clears the processor, TekCollect will notify the credit bureaus to delete this account from their credit files. Collections shall also send a paid confirmation letter to the consumer.
**** ***** ###-###-#### email *********************
Initial Complaint
Date:10/12/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been requesting for your company to provide me with validation of this alleged debt for clarification but I have not yet gotten any information. I need to know which information has been shared and see if any of my rights as a consumer have been violated.
Business Response
Date: 10/13/2022
TekCollect has responded to this complaint, which the Consumer filed with the Consumer Financial Protection Bureau. On 10/04/2022, in response to the consumer's dispute, TekCollect provided validation of the account. We have attached the validation with our response.
**** ***** Phone ###-###-#### email *********************
Initial Complaint
Date:10/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original Creditor Name
CHARLESTON ENDODONTICS-######52

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions
I am allowed under the HIPAA law (Health Insurance Portability and Accountability Act of 1996) to protect my privacy and medical records from third parties. I do not recall giving permission to CHARLESTON ENDODONTICS for them to release my medical information to a third party. I understand that the HIPAA does allow for limited information about me, but any details may only be revealed with the patient's authorization, therefore my request is twofold and as follows:

Validation of Debt and HIPAA authorization
- Please provide a breakdown of fees including any and all collection costs and medical charges
- Please provide a copy of my signature with the provider of service to release my medical information to you
- Immediately cease any credit bureau reporting until debt has been validated by me
Business Response
Date: 10/05/2022
TekCollect received a dispute from the consumer for this account on 01/25/2022. We requested validation of the account from the creditor and on 01/27/2022, we forwarded that information to the consumer. The Practice placed a delinquent patient account receivable into collection. This is not a violation if HIPAA. Sending proof of the debt to the consumer, when they dispute a debt is required under Federal Consumer Protection Law, the Fair Debt Collection Practices Act. Sending a consumer copy of their own records, in response to a dispute, is not a violation of HIPAA. In this case, the consumer was provided with a copy of a detailed billing statement from the Practice and a copy of the financial policy that she signed with the Practice. **** ***** phone *** ******** email ******@tekcollect.com.
Customer Answer
Date: 10/05/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18153424

I am rejecting this response because: again I did not receive any statement or a signed contract 15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my
written instructions so please cease and desist from reporting until I have validation of the Original contract
That was sign by me

Regards,

******** ****
Business Response
Date: 10/10/2022
TekCollect sent validation twice to the consumer. Validation was sent 01/16/2022 and then we sent it again on 10/05/2022. Attached are copies of the cover letters that accompanied the documents. The consumer is mistaken, TekCollect is not required to obtain their direction or permission to report a past due account to the credit bureaus.

**** ***** Phone ***** ******** email ******@tekcollect.com
Initial Complaint
Date:09/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filling a complaint against debt collection agency Tek-Collect Inc.

I received a notification on my credit monitoring profile that Tek-Collect Inc flagged my credit for a collection in the amount of over $27,000. I was never called, mailed, or informed in anyway that this was happening.

I called them to settle the debt, and the collection agency refused to establish a manageable repayment plan or to settle on a lower total amount owed.

The whole organization is unprofessional, and they use very hostile language, which makes me feel very uncomfortable during the call.

In their attempts to collect from me, debt collectors from Tek-Collect Inc used an aggressive tone, obscene and profane language, and displayed no sensitivity or concern for my finances.

A particularly rude and aggressive debt collector and her manager were trying to bully me into a payment in full that I can’t afford, and threatened to harm my credit score, so my fiancé had to step in and talk to them.

They continued to use profane language and to talk rude and disrespectfully to me and my fiancé.

As I was never made aware of the account going to collections I am looking for a goodwill deletion of the collection account from credit reports after we settle the debt on the a lower total amount owed. Or transfer it to a different collection agency which will be willing to negotiate the debt repayment options.
Business Response
Date: 10/05/2022
When the consumer informed our agent that she wanted to settle, our agent went to the creditor and requested their approval for a settlement. The creditor approved settling for $21,000 on an outstanding of $27,455. Tekcollect contacted the consumer with creditor's settlement offer, which had a May 5, 2022, deadline. The consumer did not make the payment. After the deadline passed, the consumer through a third party offered to settle for 20% of the outstanding. This, however, was not acceptable to the creditor. After these events, both the consumer and the third party spoke with a manager here, who offered a settlement of $20,000 and the removal of this debt from the consumer's credit files. No agreement was reached. At this point and under the circumstances, the creditor does not wish to settle the debt. I have attached copies of the documents from the creditor that validate the account. The debt is the result of moving costs and a training program provided by the creditor to the consumer.
**** ***** ***** ******** email ******@tekcollect.com
Customer Answer
Date: 10/06/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18023010

I am rejecting this response because:
The message from the business is misaligned from the facts, and researching this business it’s easy to see they are often malicious and unprofessional in their practice and use profanity towards those calling in to settle their debts.

Moving forward, is the creditor unwillingly to take payment for debt?

We don’t understand, what the practical repayment options here in full, 6 month, 12 month, and 24 month terms? What are the deadlines?

Again, this was never mentioned to us and the business is not being honest with the facts.

Regards,

********** *******
Business Response
Date: 10/11/2022
The consumer was offered a settlement per their request, which they did not pay. The consumer then engaged a third-party to represent them in this matter. That person made false statements and attempted to bully a resolution. The profanity referenced in this complaint was used by the third-party, when their efforts failed. If the consumer wishes to resolve this matter, then they should call our toll-free number ***** ********, extension 1241 and speak with *** ******** our VP of Ops. We will not speak again with the third-party.
**** ***** ***** ******** email ******@tekcollect.com
Customer Answer
Date: 10/13/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18023010

I am rejecting this response because:

This business continues to lie.

I was not offered a reasonable settlement - I was cursed out and yelled at.

Give me the monthly settlement options it’s absurd to ask me to pay the full amount in one payment during this economy.

******, I’ve never heard a more unprofessional and vulgar human being on the opposite side of the phone.

I don’t want to be bullied by you, or any of your colleagues.

This is not a car dealership ******…

Send me the possible settlement agreements for the 3,6,12,24,36 months terms like you PROMISED you would months ago and we’ll go from there.

Why do you continue to make this so complicated? Stop forcing me to pay in 1 payment so you get a commission check.

Regards,

********** *******
Initial Complaint
Date:09/12/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TEK COLLECTION FLAGGED MY CREDIT REPORT IN REGARDS TO A COMPANY CALLED "***** ****** ****** *********" FOR $858. THIS WAS DONE WITH NO PRIOR KNOWLEDGE OR CONTACT WITH MY SELF REGARDING THE ALLEGED CHARGES. TEK COLLECT HAS FAILED TO VALIDATE THE COLLECTION ACCOUNT DESPITE MY EFFORTS TO REACH OUT VIA USPS CERTIFIED MAIL WITH RETURN RECEIPT DATED 8/12/2022. I ONLY RECOGNIZE WRITTEN COMMUNICATION FOR RECORD KEEPING PURPOSES. I HAVE NEVER RECEIVED ANY FORM OF VERIFICATION FOR THE CHARGES AND IT NEEDS TO BE REMOVED FROM ALL 3 MAJOR CREDIT BUREAUS AS THIS IS ILLEGITIMATE. THIS HAS HAD A MAJOR EFFECT ON MY LIFE SINCE THIS HAS DROPPED MY CREDIT SCORE.
Business Response
Date: 09/16/2022
On August 2, 2022, the consumer filed a complaint with the CFPB (Consumer Financial Protection Bureau) concerning this account. At that time, TekCollect responded to the CFPB regarding the consumer's complaint. The reason that the consumer did not receive the correspondence sent by TekCollect to the consumer concerning their account was the address on file was out of date. the consumer had moved and had not informed the creditor of the current address. The address on file at time was **** * ***** ***** *** ***** *** ****** ****** *****. TekCollect updated the consumer's address and contacted the creditor, requesting validation of the debt. As soon as we receive the validation, we shall forward it to the consumer. **** ***** ###-###-#### email *********************
Business Response
Date: 09/21/2022
TekCollect has closed this account and deleted it from the consumer's credit files. We requested validation from the creditor, ***** ****** ****** ********. They provided a copy of the agreement signed by the consumer and a closing billing statement. They did not provide an itemized statement as required by Regulation F, and that is why we closed the account. The validation provided by the creditor was out of compliance.
**** ***** phone ###-###-####

Customer Answer
Date: 09/21/2022

I accept the business's response to resolve this complaint.

Regards,

**** ******
Initial Complaint
Date:09/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a problem with ******** ****** ** ****** ****** **. for quite some time.
As a retired teacher, I used a dentist who "took" my dental plan. All of a sudden they, after the fact refused to
accept coverage.
Suddenly I was told I was given a $750 late charge and it would go into a collection!
I attempted to resolve the dispute and offered them a settlement - which they refused because it was in collection.
They never told me who was involved and I never received any outside notices except from the Dentist.
FINALLY, they sent me a notice of what the collection agency, TekCollect allegedly attempted to do -I RECEIVED NONE OF THE LETTERS, CALLS ETC, THAT IS ON THE ATTACHED!
THEY NEVER TRIED TO CONTACT ME, DESPITE WHAT THEY NOTED!
I cannot believe that they have a B+ rating with the number of complaints they have against them!
Business Response
Date: 09/06/2022
Our database shows that we have the same address for the consumer and same telephone number, that they have provided to the BBB with their dispute. We have placed a dispute on the account and we are notifying Experian, Equifax, and TransUnion that the consumer has disputed the account. Our Client Services Department will contact ******** ********* ***** ******* and request validation of the debt, which we will send to the consumer. It appears from the consumer's dispute that the Practice may be unwilling to settle the account. When we request the validation, we will inquire about the insurance.
**** ***** Phone ###-###-####, email *********************
Customer Answer
Date: 09/07/2022
I have attempted to negotiate with ******* ****** but they told me it is out of their hands and that the collection agency has control of the decision!

Regards,

******* *********
Business Response
Date: 09/19/2022
The Practice advised that an appeal was filed with ***** and ***** rejected the appeal. ThePractice reviewed this information with the consumer at length. The Practice has no control over what an insurer will cover.
**** ***** phone######## email *********************

Customer Answer
Date: 09/20/2022
My complaint is with TekCollect! They charged the account a $750 collection fee and did NOTHING! They NEVER called me, they never Wrote me and outright LIED!

Regards,

******* *********
Initial Complaint
Date:08/19/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Description:
Tek Collect refuses to remove derogatory and invalid account and is attempting to collect an invalid debt.
They have not provided me with a satisfactory debt validation. The only document provided is a
ticket/invoice that does not bear my signature. I did not receive any of the items listed on the invoice
provided, and did not agree to any terms or extensions of credit. I do not owe the debt they are
attempting to collect, and they have failed to provide any such proof showing that I do.
Business Response
Date: 08/23/2022
After reviewing the document provided by the creditor as validation, TekCollect has closed the account and deleted it from the consumer's credit files. **** ***** phone*** ******** email *********************
Customer Answer
Date: 08/23/2022
Better Business Bureau:

I accept the business's response to resolve this complaint.

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Tek-Collect Incorporated is BBB Accredited.