Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tek-Collect Incorporated

  871 Park St Columbus, OH 43215-1441

  
• 

  Tek-Collect Incorporated

  PO Box 1269 Columbus, OH 43216-1269

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt

  Business Response

  Date: 04/20/2023

  The creditor, ****** ****** ****** placed the consumer's account for collection after default and bad debt charge off, on 12/10/2022. The debt is for a overdrawn demand deposit account, TekCollect has placed the account in dispute hold. We are contacting the creditor to get copies of the validation of this debt, which we will send to the consumer upon receipt. In the meantime, our agent has reported this account disputed to Experian, Equifax, and TransUnion. **** ****** Phone ###-###-#### email [email protected]

  Customer Answer

  Date: 04/20/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False reporting of a medical debt. I disputed with credit bureaus and it came back verified.
  
  I called, Tek-Collect and was disconnected twice and hung up on once after refusing to pay. If Tek-Collect would do a small but of research they would see the debt is obviously not mine. The issue is they refuse and just keep trying to make me pay it under threat of continued credit harm.
  
  Some details I obtained through questioning: The original debt is in New Jersey for an *****. I live in Michigan and have never been to Jersey. They said I have a daughter named ***** or *******, also not true. I have been told the original debt is 2 years old, yet never had any contact from original creditor. I was told the phone numbers they had on file were a 609 (New Jersey) area code. I gave them my *** (Michigan) number so I'm sure I'll be getting calls about this bogus debt. No one in my family has visited this *** ****** ****** My address, phone, relatives are all here in Michigan. They just need to dig a little bit and see this debt is obviously not mine. I'm prepared to provide any information to prove this. Please bill the right people stop harming my credit.

  Business Response

  Date: 04/07/2023

  ********* - On 04/05/2023, TekCollect placed the account in dispute in response to a dispute the consumer filed with the credit bureaus. At that time, we notified the Medical Practice and requested validation of the account . Our database shows that we received 2 calls from the consumer on 040/06/2023 at 8:06 AM and again at 8:22 AM. the agents on these calls informed the consumer that the account was suspended as it was in dispute. After a review of the information on the account and the complaint, we are deleting this account from the consumer's credit files. The account was placed by the Practice with a date of birth and an address in New Jersey. There is a ******* **** at a New Jersey address who shares the same date of birth as the consumer. Due to these circumstances, we are closing the account, **** *****  Phone ###-###-#### email *********************

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is stating I allegedly owe a debt, yet they are unable to provide an original purchase arrangement with my signature, or proof that they own this debt and fraudulently reporting it on my credit report.

  Business Response

  Date: 04/04/2023

  Upon learning that this account was being incorrectly reported against the consumer's credit, TekCollect notified Experian, Equifax, and TransUnion to delete this account from the consumer's credit files. This correction was made on 03/31/2023. **** ***** email ********************* phone ###-###-####

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims to have purchased a debt from a medical provider. Despite disputing this account several times, TEK Collect has failed to respond to my request in writing. TEK Collect has not responded to any of my 12 inquiries made on their website asking for an email response or at least a telephone call back. I have attempted to speak with someone from TEK Collect by calling the number on their website no less than 20 times. This company continues to keep this account listed on my credit report yet will not respond to any of my requests in writing or over the telephone. If this is in fact a medical debt I owe, this could have been paid many months ago and removed from my credit. If this is a fraudulent account reporting to the credit bureaus, it would have been removed from my credit report many months ago.

  Business Response

  Date: 02/21/2023

  TekCollect did not purchase the consumer's patient accounts receivable. The account is wholly owned by the ******** ** **** ****** ****. The Practice placed the consumer's account for collection on 02/11/2021. The date of service on the account is 09/23/2020. TekCollect sent correspondence on 4 separate occasions to the consumer at **** ******* ** *** *** ***** ******* ** *********** Our agents made several calls to the consumer concerning this account to phone number ###-###-####. Then on 09/20/2022, TekCollect sent the consumer validation of the account, which included documents with the consumer's signature, treatment information, invoices and billings to the consumer at **** ******* ** *** *** ***** ******* ** **********. This was in response to the consumer's dispute filed with the credit bureaus. We are resending the validation to the consumer again today. If the consumer wishes to resolve this matter, they may do so by calling our toll-free number ###-###-####, extension ****, and speak with our Supervisor, ****** *******. **** ***** phone ###-###-#### email *********************

  Customer Answer

  Date: 02/25/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  *************
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every few months this company will email and text me that I have an account in collections for a *** ********* ******** I brought my dog to back in 2022. When I call the hospital they assure me the outstanding balance is incorrect and I DO NOT owe them (they charged me for medication I never picked up after my dogs procedure). When I call the number it tells me to call to explain and dispute what they are claiming, they hang up on me. This is my third time calling. What a joke, I have a credit score of over 800- no accounts in collections. Keep in mind this is like $60 they're talking about. It's not even on my credit report so I'm not sure where they are getting this info and why they keep reaching out to me. You guys are fraudulent.

  Business Response

  Date: 02/07/2023

  TekCollect has placed this account in dispute and suspended collection. We are contacting the Practice, *** ********* * ******** ****** to confirm the status of this account. If the account remains due and outstanding, we will request validation from the Practice and forward that information to the consumer. **** ***** phone ###-###-#### email *********************

  Customer Answer

  Date: 02/07/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  ******* *****

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've noticed a collection on my credit report that keeps popping up every month from this company called Tek Collect, in which I have no idea who they are or what this is in regards to. This says it is for Pediatric Dental Specialists for the amount of $669. At the time when I first noticed this on my credit, I tried calling around and could not get anyone or get any information on this. No account number, no identification of what this amount is for. Even when I contacted the dentist, who my wife had not taken them to for a couple years at that point, they could not provide me with any information on this. So, I find myself at a loss and need this taken care of one way or the other. None of my children have had extensive work outside of the usual insurance covered cleanings and a few fill ins which insurance also covers. So, I'm not sure what this could be and if there was anything not covered, there was no documentation provided to me. There will be nothing with my signature on it and would love for them to provide some information on this or have this erroneous reporting and collection removed.

  Business Response

  Date: 02/02/2023

  The creditor Pediatric Dental Specialists placed the consumer's account for collection on 04/13/2022. TekCollect sent notices to the consumer at 2657 Abbots Glen Drive NW, Acworth Ga 30101. We received no response from the consumer. We have suspended the account and placed it in dispute. Our agent has notified, Experian, Equifax and TransUnion that it is disputed by the consumer. We will contact the Dental Practice and get validation of the debt, which we will send to the consumer. Chet Groff Phone ###-###-#### email *********************

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was seen by ******* ****** ****** **** to have several fillings completed along with one root canal. The fillings were not completed by the Doctor as planned but instead were completed by “a male associate” who I had never seen again at that location. Not sure if he was a student or what but that was my first and last dealing with him. The work that was done was poor and incomplete. To this day I still have a tooth that was never completely finished along with one tooth that was poorly shaved down. The practice then sent statements requesting money for work that was not completed and then placed the balance for collections. At the time of service insurance along with care credit was used to cover the services as payment was due upfront. I would like an itemized breakdown and proof that work was completed to validate this debt of $563 or have it removed by this company Tek Collect whom I don’t recall ever having communication with.

  Business Response

  Date: 01/13/2023

  TekCollect has placed the account into dispute. Today, we will report the account disputed to Experian, Equifax, and TransUnion. Our Client Services will contact ******* ****** ****** **** regarding this matter and request their response to the consumer's dispute and validation of the debt. Upon receipt of this information, TekCollect will forward it to the consumer. **** ***** email ********************* phone ###-###-####

  Customer Answer

  Date: 01/19/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******** *****

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a victim of identity Theft. My information has been exposed in the Equifax data breach. TEK-COLLECT INC is not affiliated with me nor received any money, goods, or services as a result of identity theft or they authorized by me and I would like them to remove from any affiliation with me immediately.

  Business Response

  Date: 01/05/2023

  This debt was included in the consumer's bankruptcy filing case #******** from 03/20/2020. This is why Experian is reporting it as part of the bankruptcy. It is not identity theft. As proof, please see the attached list of creditors from that bankruptcy. Today, we notified Experian to delete this account from the consumer's credit files. **** ***** Phone ###-###-#### email *********************

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me for the FIRST TIME on October 13, 2022 regarding a balance due from a dentist dating back to February 2021. I requested copies of what I owed why and I requested copies of every document that had sent me in the past year. From that call, I received a bill from the collection agency itself dated 10/19/2022 but nothing else. This company then reported me to the collection agencies FOUR DAYS after the FIRST contact with me. I called when I received that and at that time they told me they had been sending letters and calling me for over a year, and that is a 100% lie. I have never received any contact from this company before 10/13/2022 trying to collect on a debt that THEY SAY is almost two years old. I was told at my office visit on 10/19/2021 to the medical provider in question that my account balance was zero and that either the insurance had finally paid or it had been written off. I had an appointment scheduled for November 9, 2021 for surgery and there had NEVER been any mention of a past due balance on my account. After researching this company, I am seeing that it is a common story for them to claim that they "had the wrong phone number" or "had the wrong address" but had been sending notices for a long period of time. That is again, a 100% lie. My address has been the same for 8 years, and my telephone number has been the same since 1988. This company has caused my credit report to drop 45 points, and my credit has always been Exceptional. I am considering contacting an attorney.

  Business Response

  Date: 12/28/2022

  The consumer has filed this complaint with the Consumer Financial Protection Bureau. TeklCollect is responding to that complaint. We have notified Experian, Equifax, and TransUnion that the consumer disputes the debt in compliance with regulations. Our Client Services Department is contacting the Practice for their side of the story and for validation of the account. TekCollect will be providing that information to the consumer and to the Consumer Financial Protection Bureau upon receipt. **** ***** Phone ###-###-#### email *********************

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a balance of $414 on my credit report through tekcollect. I have reached out on their “contact us” page online and received NOTHING back. I have called multiple times and the numbers listed do not work. I received no letters, no settlement options, absolutely nothing.

  Business Response

  Date: 12/21/2022

  **** ***** ******* **** placed the consumer's account with TekCollect on 05/22/2020. The address provided with the account was *** * ********* ******* ** *****. All correspondence concerning the account was sent to that address.  We have updated the account with the address provided by the consumer to the BBB. We have referred this to our Supervisor, ****** *******. Who will contact the consumer to work out arrangements to resolve the account and the matter of credit reporting. If the consumer wishes to contact Mr. ******* directly, his email address is *********************** and our toll-free number is ###-###-####. Mr. ********* extension is ****. **** ***** email ********************* Phone ###-###-####

  Customer Answer

  Date: 04/21/2023

  I’ve reached out to tek collect on many occasions. No response via the “contact us” page on their website. The phone number only rings once then it hangs up immediately after. There’s no way to truly contact them yet they are still on my equifax report. How can you ruin someone’s credit and not give them a way to pay or contact you at the same time? Terrible business. Take it off our reports if you’re just there to ruin people’s credit and not give them a way to even discuss the charge. The phone number I’ve been given does not work. Deleted from reports

  Business Response

  Date: 04/25/2023

  The consumer previously filed a complaint with the BBB concerning this account. It was BBB #******** in 12/2022. Below is our response to that complaint. The consumer never responded to our Supervisor. Had he done so this matter would have been resolved. We will once again have our supervisor contact the consumer. **** ***** Phone *** *** **** email ******************* 

  Response to #******** - "**** ***** ******* **** placed the consumer's account with TekCollect on 05/22/2020. The address provided with the account was *** * ********* ******* ** *****. All correspondence concerning the account was sent to that address.  We have updated the account with the address provided by the consumer to the BBB. We have referred this to our Supervisor, ****** ******** Who will contact the consumer to work out arrangements to resolve the account and the matter of credit reporting. If the consumer wishes to contact Mr. ******* directly, his email address is ********************** and our toll-free number is ###-###-####. Mr. ********* extension is ****".